--- title: "Signifyd Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Signifyd. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Signifyd is a good fit for you!" source_url: "https://www.softwareadvice.com/risk-management/signifyd-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Risk Management Software](https://www.softwareadvice.com/risk-management/) / [Signifyd](https://www.softwareadvice.com/risk-management/signifyd-profile/) / Signifyd Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/risk-management/signifyd-profile/) Reviews [Alternatives](https://www.softwareadvice.com/risk-management/signifyd-profile/alternatives/) # Signifyd User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 64 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.4/5 - Value for money: 4.6/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 52 reviews (81%) - 4 stars: 7 reviews (11%) - 3 stars: 4 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - Time saving is one of the major advantages of using Signifyd as a fraud detector. - The colour code scoring and numbering in the console view has been so useful for anyone on our team (E.Com, Customer Service, Loss Prevention). - Being reimbursed for the chargebacks on orders that were approved is an added benefit. ### Most mentioned cons - Our orders are usually on very large LTL shipments which also mean that when a customer truly realizes how big the shipment is they often times want it delivered to a different location or worst yet the carrier requires a different delivery location because the truck cannot make it to the address provided safely. - This is partially due to our inability to integrate this into our systems due to our payment solution. - No secure way to submit customer ID or verify customer identification ## Signifyd customer reviews Showing reviews 1-25 of 64 (page 1). ### My Recommendation for Fraud Prevention - Overall rating: 5/5 - Reviewer: Robert Y. - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is my goto recommendation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The level of protection you receive with this product is incredible. And they stand by their commitment to preventing fraud. #### Cons Frankly, I love the software, it can be complicated if you have a complex workflow for purchase. --- ### Easy to Understand Background Program - Overall rating: 4/5 - Reviewer: Amanda J. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Signifyd for several years after receiving multiple fraudulent orders and paying a lot in chargeback fees. We saw an immediate improvement in our orders and have saved a lot of money, time, and customers the trouble related to these fraudulent orders. Mostly it works in the background so we can worry about other parts of our business. When an order is flagged, we have the option to appeal it, which we have done on occasion. In the years we have had it, I can only think of a couple of instances where their decision was a problem for us. To err on the side of safety, we did take Signifyd's recommendation and cancelled the orders. It is difficult to tell a little old lady making her first online purchase (who did not sound at all like a criminal mastermind) that we could not fulfill her order because it was flagged as possibly fraudulent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Most importantly, we are seeing far fewer fraudulent orders, even with the fraudsters constantly looking for ways to defraud small businesses. It is easy to use and understand, and if they flag an order as fraudulent when you do not believe that it is, they allow you to appeal the verification. Their process (including appeals) is fast and efficient-- even appeal-approved orders are able to be shipped in a timely manner. #### Cons It can be somewhat difficult to get them to approve a transaction that they have flagged as fraudulent. It does not happen often, so it is not a huge problem for us, and we do understand that this is for our company's own good. However, our audience is mostly retirees, and trying to tell them that their order was flagged as fraudulent can be... difficult. There have been just a couple of times in the course of 3 years that we did not agree with Signifyd's decision, even after the appeal. Each time, we sided with their decision, which reinforces our trust in the program. #### Reasons for choosing Signifyd Our payment processing system was supposed to have fraud-prevention built in to their programs; however, they did not seem to offer a guarantee. One option still allowed us to fulfill these orders without notifying us that the order was possibly fraudulent. All programs (especially those "built-in" to payment programs) required constant attention-- they did not run in the background the way Signifyd does. --- ### Good idea and review but a bit pricey and leaves coverage gaps - Overall rating: 3/5 - Reviewer: JUSTIN C. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. generally good idea but gaps in coverage (what is reimbursable) and claim time frame can be greatly improved. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros fraud/customer review. quickness of reimbursement once approved #### Cons leaves gaps in what is "reimbursable" and the window to submit a claim is ridiculous. Needs to be 30 day claim period, not 7. #### Reasons for choosing Signifyd sales person --- ### Fraud Protection Guaranteed - Overall rating: 5/5 - Reviewer: Laci D. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, very happy with the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros The peace of mind that the system offers is In the past we used COUNT which helps you spot fraud but we sell high-dollar ticket items so when there was fraud we were on the hook for a lot of money. So even with Signyfied having a fee, it's still easier and more beneficial to determine what our cost of doing business will ultimately be. #### Cons We have a very long buying cycle, so we don't like that address changes are very cumbersome. Our orders are usually on very large LTL shipments which also mean that when a customer truly realizes how big the shipment is they often times want it delivered to a different location or worst yet the carrier requires a different delivery location because the truck cannot make it to the address provided safely. We would love to see changes in the delivery address handled more efficiently. #### Reasons for switching to Signifyd The guarantee that Signifyd offers so we're not on the hook for our high-ticket iems if there is fraud. --- ### Signifyd is Tops in Fraud Prevention - Overall rating: 5/5 - Reviewer: Adam A. - Verified reviewer: Yes - Industry: Farming - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We use Signifyd to screen orders for fraud in the irrigation business. It has increased our efficiency and revenue and decreased our labor hours spent and fraudulent orders fulfilled. This has reduced chargebacks to single digits. Best of all, when our manual screening process cannot clear an order, Signifyd will guarantee it and protect your revenue for that order and the price is a small amount to pay for the level of confidence provided. Our company has used quite a few apps similar to this over the years, and Signifyd is, hands down, the best one available in every aspect. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Signifyd is easy to use and provides information that speeds up our screening process significantly. Signifyd's model works great for us; it provides an incredible amount of easy to understand and easy to access information that's directly relevant. Best of all, there is no charge unless the guarantee is used. Other companies charge exorbitant amounts for the information Signifyd provides and without the option for an inexpensive guarantee. Signifyd has increased our revenue by allowing us to release orders we may have cancelled previously and has reduced (by a great degree) the amount of labor hours needed to screen orders. #### Cons It's difficult to find a weakness in Signifyd, at least without nitpicking details. I suppose if there is one thing I'd like to see more robust, it would be the "Search for other cases" under the order IP. Perhaps it just needs a larger sample size, but at the moment that's the least useful feature for us. #### Reasons for switching to Signifyd We bumped into Signifyd on accident actually -- we read about it, gave it a try and never looked back. --- ### Great Fraud Protection - Overall rating: 5/5 - Reviewer: simon l. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. top service wont ever move, this is essential to our business to keep the payments secure and safe #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the commision is so small compared to the benefits, us not making the decision whether we accept a order due to risk is the main thing, signifyd makes this decision and we have far less risk of a chargeback #### Cons sometimes orders can be declined by them for no reason which we have to speak to customer service about to resolve --- ### Eyes where you need them the most - Overall rating: 5/5 - Reviewer: Erika B. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros When processing payments for the items that we sell, it's great to have more of a full picture of the customer. Since we are ecommerce, the customer isn't here looking at us while we run the card for payment. Having the extra details that Signifyd is able to provide is important for us. It was fairly easy to integrate this program with our order processing system and there are rarely ever any "hiccups" in communication between the two. #### Cons The only complaint about this product is with some of the reasons that the transaction is declined for guarantee. There have been instances where the guarantee was denied due to the email address looking suspicious, yet orders with no match at all on the billing address are processed through with an approval. --- ### Best partners to reduce fraud and maximize sales - Overall rating: 5/5 - Reviewer: Jenny W. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We're utilizing Signifyd for fraud management and chargeback management for our ecommerce stores so our Customer Service team doesn't have to be tasked with trying to check for and reduce fraud and our Finance team can streamline chargebacks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Fraud management is no longer a pain now that we've partnered with Signifyd. We're able to minimize our time managing fraud, maximize sales and revenue and minimize risk to both consumers and our business. Their customer service and account teams are really responsive and collaborative. They also provide loads of meaningful insights. It's a great company to partner with. #### Cons It was really easy to implement with our Shopify store but a little bit more involved with our Sitecore store (which is essentially a custom build). #### Reasons for choosing Signifyd All departments chose it when asked independently - Web development for ease of integration, Finance for chargeback maintenance and Customer Service for fraud detection #### Reasons for switching to Signifyd We need more advanced fraud management rather than an alert tool --- ### Very Efficient - Overall rating: 5/5 - Reviewer: Jade C. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like that we get daily notifications about possible fraudulent orders. Being reimbursed for the chargebacks on orders that were approved is an added benefit. #### Cons There really is no con. Signifyd has saved us from loosing money on a fraudulent order. The fact that it breaks all of the customer information down is very helpful. #### Reasons for switching to Signifyd Added fraud screening. --- ### Valuable Asset To The Business - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Signifyd was purchased to reduce the number of fraudulent charges and charge backs. Simply put, the service has consistently done both. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros 1. Easy to implement - service was easy to incorporate into our payment process 2. Reduced Fraudulent Transactions - Service significantly reduced the number of fraudulent charges #### Cons Buyers must carefully consider the minimum service fee to ensure appropriate ROI --- ### Good product - Overall rating: 5/5 - Reviewer: Gavin C. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the product saves us the time of having to inspect all orders and we can proceed conducting business with confidence. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use and if there are any cases that need to be addressed, the Signifyd team provides details that led them to their decisions. #### Cons Some of the abbreviations in the notes for declined orders are not easily identifiable. #### Reasons for choosing Signifyd I chose Signifyd for the better price and guarantee. --- ### Thank you, Signifyd! - Overall rating: 5/5 - Reviewer: FABRIZIA F. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our experience with Signifyd is great! We rely a lot on the software to validate our e-com orders daily. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Thanks to Signifyd's expertise, we can avoid long chargeback procedures. It is a huge help to have our e-com orders reviewed by the team daily. #### Cons Guaranteed Payments covers merchants against chargebacks associated with fraud or unauthorized charges only. --- ### Ease and peace of mind - Overall rating: 5/5 - Reviewer: Rene F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is been a time-saving addition to our company. Now the employee that was doing the verification can dedicate his time to something else. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything. I have the peace of mind in knowing that any chargeback is secured and insured. #### Cons The 7-Day aging limit on the quotes. After 7 days the software will not accept the invoice --- ### We no longer worry about fraudulent orders - Overall rating: 5/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Cosmetics - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The time that is saved in judging whether or not to move forward with the order process has diminished and this has helped us offset risk of fraudulent orders going through. On top of that, there are plenty of interesting data points on our customers that are shown. #### Cons There was a time where the data was not showing and it took a couple weeks to be back. Also we wish we could integrate data points of our consumers into our CRM. --- ### Great software - Overall rating: 5/5 - Reviewer: justin l. - Verified reviewer: Yes - Industry: Sports - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They have been great to work with from onboarding, integration, continued support etc. One of the easiest integrations I've been a part of. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We appreciate the reduced labor and ease of use. It just runs in the background and the orders keep flowing. #### Cons The only con would be the cost. It's still a value for us, but in ecommerce you're always looking for a slight edge. #### Reasons for choosing Signifyd Better integration with bigcommerce. --- ### Signifyd changed how we accept credit cards - Overall rating: 5/5 - Reviewer: Anthony B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. NO MORE GUESSING - is this a good payment, is this a bad payment. Trust the tools and sleep better at night. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You get a yes or no answer on your credit card transaction #### Cons The process to file a claim was previously difficult but has drastically improved --- ### Partner with Signifyd - Overall rating: 5/5 - Reviewer: EVELYN C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have had a seemless, easy integration with Signifyd (w/NetSuite) and also with our merchants who have other ERP systems or shopping carts as well. We do have some B2B clients, that have not been a good fit, as this applies to B2C, but all our customers have loved the product. I recommend this product any time I can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros How easy it is to use and how seemless and fast the results are. Also, that if the merchants receive a fraud CB, then they are reimbursed, which no other fraud service provides. #### Cons I have had some hiccups with sales leads, however, there were changes with our Sales Director/Contact and also implementations we had to do on our side to bring the correct data for Signifyd to score, so i believe this was situational. [SENSITIVE CONTENT HIDDEN] have been great to work with! #### Reasons for choosing Signifyd For the shift liability, flexibility on cost (all or chosen transactions) and seemless ease of the product --- ### Drastically decreased credit card fraud - Overall rating: 5/5 - Reviewer: Scott S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love Signifyd, A lot less stress when doing high dollar orders. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Over all very easy to use. Works well with my Shopping Cart Elite Easy to double check an order, if you think there was a error. #### Cons Lacking in customer support. Made setup a little difficult as it was email only. --- ### Signifyd - Overall rating: 5/5 - Reviewer: Miguel G. - Verified reviewer: Yes - Industry: Furniture - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Quick approvals, easy to dispute and easy to navigate. #### Cons Approvals are based off of proximity, ip, email and residence. If a customer is moving, its hard to capture that on a inquiry. --- ### Good service - Overall rating: 5/5 - Reviewer: Pascal B. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team save time and money with this service. #### Cons Sending documentation to our bank for friendly fraud. --- ### Signifyd - Overall rating: 5/5 - Reviewer: Avrum D. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When you have a question mark on an order you know if you can proceed if Signifyd approves your case. #### Cons It's sometimes hard to get back your money. --- ### Straightforward API for rating how likely it is that an ecommerce transaction is fraudulent - Overall rating: 4/5 - Reviewer: Joshua H. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're an online marketplace and we had a fraud scare several years back. We put in our own measures that helped a bit, but we don't have access to anywhere near as much data as Signifyd so there's only so much we could do. Signifyd permitted us to quickly build out a lightweight API integration and build a human review component into our own backend fulfillment workflow. It only took a week and it's given us great peace of mind and helped catch more than a few bad transactions over the years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Signifyd allows for a simple API integration to send them data on transactions. They normally return a "fraud score" in less than 5 seconds, and they provide a nice visual panel to review the reasons they gave that particular score on their site. It's easy to add team members as human reviewers and manage different teams reviewing different items. You can also change how strict you want to be by simply adjusting the score at which you consider something to require manual review. #### Cons For a while, Signifyd tried to push everyone onto a fraud insurance plan. They would guarantee each transaction that they determined was likely not fraudulent, in exchange for a percentage of the total sale price. For marketplaces like us who already only take a percentage of the total sale price, this was a nonstarter. It would reduce our own profits by a huge percentage. Fortunately they have, for the moment, moved back to offer fraud scoring without insurance. --- ### Say goodbye to Chargebacks - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it has saved us thousands of dollars and the team has reembursed us a number of times already for chargebacks on orders they approved. Highly recommend for any US eCommerce vendor. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Absolutely great product. Before Signifyd we would have major chargebacks on large purchases every month or so which meant we were out on both the merchandise and the money. We didn't have a way of fighting it and we were losing a lot of money. The system integrated easily with Magento, their fee is minimal , their determination is subject to your input, even if the software flagged something as Fraud you can appeal and a human will check and can override the system. It seemlessly updates the orders in Magento with the decision or the revision of whether an item is fraud or not. Really really great. #### Cons We had a lot of custom checkout methods that were getting flagged and the process of getting Signifyd to ignore them was not simple, it required changing the code rather than just a configuration. --- ### Best of the Best - Overall rating: 5/5 - Reviewer: Adam K. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Ease of use, set it and forget it Fast reimbursment Accurate fraud ratings, minimal false negatives #### Cons No secure way to submit customer ID or verify customer identification No "white list" or Blacklist #### Reasons for choosing Signifyd NoFraud reaches out to customers to verify ID This confuses customers and creates MORE work for us They have WAAAAAAY too many false negatives and flase positives They don't seem to take much risk at all --- ### Signifyd - Overall rating: 4/5 - Reviewer: James F. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are protecting the company from financial fraud related to consumer product shipments. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Time saving is one of the major advantages of using Signifyd as a fraud detector. There is another one worth mentioning that became apparent when I was exposed to other third-party fraud detection software solutions. That advantage would be the ability to resubmit declined orders after collecting additional information from consumers, which is not offered by all solutions. It provides me the peace of mind to make a final ship / no ship decision. Artificial intelligent is a fantastic tool but having that human touch on the secondary review sets Signifyd above the rest. The last thing I want to do is decline a valid order and potentially sacrifice brand loyalty. #### Cons Cost per transaction is higher than other solutions. ## More reviews [Next reviews](https://www.softwareadvice.com/risk-management/signifyd-profile/reviews/?page=2) --- Signifyd Reviews, Pros and Cons - 2026 Software Advice