Zoho CRM
About Zoho CRM
Zoho CRM Pricing
Free Edition (CRM for entrepreneurs) - Forever free upto 3 Users. Standard Edition (Sales tracking for Small Businesses) - $14/user/month (billed annually). Professional Edition (Complete CRM for any SME) - $23/user/month (billed annually). Enterprise Edition (CRM for multi-level organizations) - $40/user/month (billed annually). Ultimate Edition (CRM for large-scale organizations) - $52/user/month (billed annually).
Starting price:
$20.00 per month
Free trial:
Available
Free version:
Available
Most Helpful Reviews for Zoho CRM
1 - 5 of 6,029 Reviews
Nicole
Design, 1 employee
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
Zoho CRM Review: Easy to Integrate with Zoho CRM!
Ghaffar
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
"Zoho CRM Review: Comprehensive Analysis and Insights."
Zoho CRM offers a user-friendly interface and robust customization options, making it an efficient tool for managing customer relationships and streamlining sales processes.
PROSZoho CRM impresses with its deep customization options, seamless integrations with numerous applications, and user-friendly interface, making it an effective tool for enhancing business efficiency and customer management at a competitive cost.
CONSAs a customer, I found Zoho CRM's interface to be less intuitive and a bit cluttered, which made navigation and customization more challenging. Additionally, the mobile app occasionally lacked the full functionality of the desktop version, which was inconvenient for on-the-go access. Lastly, the customer support response times were sometimes slower than expected, impacting issue resolution.
Tyler
Professional Training & Coaching, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Zoho CRM Admin for over a decade!
What help us choose Zoho CRM over other platforms is the customization. This allowed us to put together a custom tailored user experience. As our company has grown we have been able to take advantage of the integration with other platforms. Zoho CRM workflows i.e. automations are heaven sent! We have been able to automate so many of our emails, field updates, quotes and sales orders etc. To keep things simple this CRM is flexible, scalable and has a ton of options.
CONSBecause you have so much flexibility the learning curve can be a bit overwhelming at first. We are on a ZohoOne Enterprise edition and the ZohoOne team has help me countless times with Flows and integrations. When searching for a phone number it can be picky, for example if I have a phone number 888-888-8888 i have to include the hyphen. I can't just search the phone number 8888888888.
Sarah
Consumer Services, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed March 2024
You get what you pay for
Free but you get what you pay for. No customer service and run into a lot of issues with integration with other products its supposed to work with even other Zoho products that are paid for.
PROSFree version. Ease to manually add a contact.
CONSNo customer service. Transferring data in csv format. Integrates badly with Zoho forms, gmail, google calendar and mail chimp.
Reason for choosing Zoho CRM
Free and thought the data transfer would be easy
Jordyn
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2024
Zoho Fits Our Business Needs
Overall Zoho CRM has been a game changer for our small business. We would not be able to get the same level of functionality out of many other platforms at this price range. Our industry needs can be specific, and most of the time it's difficult to find systems that can provide what we need at the base level configuration, so editing is usually always required. For us, Zoho's editing capabilities are what really sell the system since we can pretty much make it fit our requirements.
PROSZoho CRM makes it easy to manage basically an entire database for our business. The editing features are extensive, allowing you to tailor-make just about anything to fit your needs. We've altered most of the pre-set sections to fit our industry-specific programs which has massively increased the effectiveness of our business.
CONSBecause it offers so much flexibility there is a fairly large learning curve to setting it up how you'd like it to be, and some aspects can get a little finicky. For example, it takes a lot of tweaking to get the visuals and functionality correct on specialized views if you've done a lot of editing.
Reasons for switching to Zoho CRM
We outgrew the Monday platform and needing something more extensive and structured.