All TaxJar Reviews

1-25 of 75 Reviews

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Anonymous

11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Nice for State Taxes

I like all of it, got the 30 day free trial. It's great to use Taxjar if you're selling online, makes managing state sales taxes for shipments easy. State sales tax is a huge pain for most businesses just because taxes are so different across states, but Taxjar makes it simple.

PROS

It integrates with Walmart, Amazon, Shopify, and most other major online sellers, makes taxes for selling multichannel very easy. The integration is fast and sends data automatically.

CONS

They could always add more channels, but Taxjar has the big channels covered.

Anne

Internet, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2017

TaxJar is the ONLY way to collect state sales tax for eCommerce!

One of my lifeline go to products to run my eCommerce Internet sales business. It pulls in info from Amazon, eBay and PayPal to calculate which states I owe sales tax too. I was a life saver when I went compliant regarding my FBA sales tax. Thanks TaxJar!

PROS

TaxJar has an ease of use that once you are set up, you are good to go. They make registering for states you have nexus in a breeze. I started with my home state of CA and worked with it for over a year before becoming compliant with other states that I had nexus in for Amazon FBA. As an eCommerce seller I was able to easily link to my eBay and PayPal accounts. They pull in the info needed and on a monthly basis I can see which states I have to make payment to. I easily log into the states websites and submit everything online. Such a time saver I can't even tell you. They give you step by step instructions for everything having to so with EACH and every state in the USA. Simply the best! As a solopreneur, I am my own book-keeper and accountant. I have all the info in TaxJar to make my business run regarding sales tax.

CONS

While I haven't yet used autopay, where they would do my filing, I hesitate because my sales are not great. I wish the fee was based on how much or how little one sold. I would use in a New York minute if that were the case.

Luke

Information Technology and Services, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2021

Classic bait and switch by sales. Non-existent support. Massive over-payment of sales taxes.

Unbelievably poor support once the sales transaction was complete. No communication automated or otherwise when serious issues happen that result in large transactions drafting from your bank accounts. No remorse or support when serious issues happen to recover funds drafted in overpayments. No priority support no matter what even when things go wrong fee based or otherwise, and absolutely no care or concern about it from anyone include the sales team.

PROS

Initially what was pitched as a robust flexible API, auto-file service to take the burden of multi-state sales tax nexus off our finance team, and "great support" in the event of integration support needs or post purchase assistance. Great up-front sales response working to close the deal.

CONS

1) Unclear or illogical API logic that results in under collections and overpayment. Senior software engineers with decades of backend billing systems integration experience confused by the way it functions. 2) When they autofile for your company, they will happily remit any amount ($10s of thousands of dollars!) more than you collect and not send any kind of alert or make any kind of contact informing you of this atrocity. 4) When you discover a major issue (like overpayment), they remind you the service is not managed, the onus is on you to check everything, and offer fee based services to refile returns once you've corrected data they used to over remit sales taxes to states with a wait time of *6 to 8* weeks. 5) Poor to nonexistent support (phone support goes to voicemail 99% of the time and callbacks never occur, emails take 3-5 days for responses and often need engineering to answer further questions which take a further number of days or weeks for a response). Little to no care or concern expressed whatsoever when support is needed. Sales answers the phone, support doesn't, but will sales not help you one bit after you've signed up with Taxjar. 6) A web interface that provides no ability to manually adjust anything other than whether a transaction is tax exempt or not. Searching for transactions is best done by exporting data and using excel. 7) Auto-file rendered useless in multiple states with sales tax exemptions the platform doesn't support.

Reason for choosing TaxJar

Sales approach and what was pitched as a team that would support our custom integration, a pitch that resonated with our software engineering team in particular. Our real experience has been the polar opposite, one of self service and hope for the best. Our end expenses particularly with consultant labor to attempt to recover overpayments in sales taxes to multiple states will result in a total cost far exceeding any completing platform.

Kelly

Sporting Goods, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed August 2022

Makes Filing Nexus State Taxes Easy

We needed to be able to handle multiple states that we had nexus in and Taxjar made it easier to not only collect the correct taxes but to file in every one of those states automatically. Saving us both time and money every month.

PROS

Auto filing of multiple sales taxes for nexus states. Manages tax collection for multiple states and counties. Made collecting taxes within our shopping cart and ERP easy.

CONS

Integration with other services and systems. Works well with some not at all with Shopify (but that is on Shopify not TaxJar).

Geri

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Takes the pain out of paying my salestax

Worry free tax filing and tracking.

PROS

The best thing about TaxJar is the ability to connect it to my Amazon store and it monitors all of the sales tax that needs to be submitted and filed. I also use the added service of letting TaxJar actually submit my tax return. Saves me time and frees me to do things that will help me grow my business.

CONS

I rarely even visit my TaxJar account because it is automated and there's really nothing for me to do. I do check in once in a while to make sure it's tracking everything correctly. There is no real con for me so far.

Jamie

Health, Wellness and Fitness, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2017

Tax Jar has solved our sales tax problems. This is the perfect solution for ecommerce companies.

It saves us so much time by filing returns or manually tracking sales tax rates. Their website also has so much beneficial information on sales tax issues.

PROS

This was the easiest plug in that our IT has integrated with our Magento Website. I love that it can collect and auto-file in every state. Customer support always answers our questions quickly and accurately. The interface is user friendly.

CONS

The updates this year have solved any lacking areas we saw when we first started using Tax Jar. There are a couple of times Tax Jar has charged tax when it should have not, but the percent this has happened is less than 0.001% and the number of transactions we have seen this on has decreased each month.

Michael

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

I am so grateful for this service!

PROS

I love just about everything about Taxjar - the interface takes a little getting used to but they have tutorials for everything; the reports are spot-on and they have APIs for everything that I need for my business. Customer service is always clear, concise and professional.

CONS

I think that the auto-filing fees are a bit high. I wish the pricing for this feature could be changed based on how may filings you have per month, maybe?

User Profile

Tim

Verified reviewer

Civic & Social Organization, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed October 2018

Saves our business time and money

TaxJar is a great alternative to Avalara in terms of price and functionality. The service leaves something to be wanted at the lower end of the pricing scheme. Overall, it does what we need it to do.

PROS

TaxJar is a fully featured taxation product for our e-commerce business. I'm amazed that something so fully featured is available at such a low price. It integrates with our e-commerce plugin WooCommerce.

CONS

The service at the low price point is very poor. It feels like they do this intentionally to get you to upgrade.

Anonymous

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2018

Centralizes and Aggregates a Ton of Information

PROS

Tax Jar helps me take 10,000 orders and pulls information like zipcodes so that I can figure out exactly how much tax is owed in each individual municipality. It centralizes policy, and knows if I have a nexus in each state and how much I owe in each locality. It knows things like if shipping and giftwrapping are taxable in states. I can't imagine running my small business without it.

CONS

The interface stinks - I frequently have to have 6 or 7 tabs open at once just to fill out one state's tax return. But, I'll take function over fashion on this one.

Cherri

Retail, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2019

Solves multi-state tax collection issues with clear and easy to understand soltuion.

PROS

Best is there is NO Contract! You can use them without the fear of being locked in for a long term. Their solution is easy to use, no real accounting background needed. Integrates with most shopping carts or marketplaces. Easy to reach support team. Takes the fear out of sales tax reporting.

CONS

No issues yet. The dashboard is clear and easy to use.

Katie

Chemicals, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

4

FUNCTIONALITY

2

Reviewed November 2021

wrong tax rates

PROS

The software was easy to integrate with our company's webstore.

CONS

We discovered that the software was not calculating tax rates correctly, so we had to stop using it.

Lukas

Retail, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2021

Great Idea, far from a perfect product

It's one of the fundamental softwares for pretty much any business that buys or sells products within the US. The price is justifiable.

PROS

I love the idea of having a tool that takes care of everything Sales Tax in my business. What I like most about using taxjar is it's doing well what it's supposed to at a cheaper rate than outsourcing this to have someone carry this out manually.

CONS

The taxjar UX is far from perfect. Selling primarily on marketplaces, taxjar seems to have issues connecting to more than account of a particular marketplace, so connecting 10+ Amazon/eBay accounts to a single TJ acc proved difficult.

Seth

Retail, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

Excellent product for price

So far TaxJar has made it easy to charge state taxes on our site.

PROS

TaxJar made it easy to implement charging state taxes this year on our site. We chose them mostly because of ease of implementation and lower price compared to competitors.

CONS

Sometimes tax rates seem slightly a little off but not often at all. Mostly a state issue

Reason for choosing TaxJar

Price and ease of implementation

Barbara

Consumer Goods, 1 employee

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Simplifying Sales Tax!

I do believe that putting together our tax forms will be easy with the use of TaxJar. What could potentially be a big headache, TaxJar has everything I need to track sales tax collection and calculate.

PROS

As a business owner selling on several E-commerce platforms, its been crucial to be able to track sales tax. Not only for my state, but in other states as well. TaxJar not only provides this service, but is very up to date with the happenings of tax law. I've been able to use this with ease once our CPA showed us how to set things up.

CONS

This was hard to understand and navigate on my own. I had to have our CPA show me just exactly where to find everything and how to set things up.

User Profile

Robert

Verified reviewer

Wholesale, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Taxjar saves us so much time!

We love using TaxJar and we would highly recommend it.

PROS

I love how much time we save each month with TaxJar. Filing sales tax in North Carolina is a bear of a chore. TaxJar shaves off ~2 hours each month for us.

CONS

Unfortunately, TaxJar has a hard time calculating the 2% food tax special rate in North Carolina. Not a deal breaker.

Sandi

Education Management, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2018

Great customer support!!!

Sales tax is challenging, even our tax firm recommended we find a specialist for sales tax. They recommended Taxjar and I have been amazed how easy they are to work with.

PROS

Very easy to use software, and amazing customer support. I have only needed support a few times, but every time it is so easy to get ahold of them and they resolve issues very quickly.

CONS

I really like everything about Taxjar in the last year I have been using them. I would highly recommend.

Chelsea

Marketing and Advertising, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

Awesome solution for online businesses

PROS

This software was very easy to implement for our online sales and helps ensure we are collecting the appropriate taxes from customers and I no longer have to think about it. They also provide the option to have your taxes prepared at the end of each month to submit to your state!

CONS

Honestly I do not have any, easy to implement, good price, helpful customer service

Gabriele

Retail, 1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

Life Changing For Any E-Commerce Store

PROS

It's very easy to use unlike other softwares and their tax-are calculations are always right.

CONS

The software does not work well if you sell on channels that do not integrate with TaxJar.

User Profile

Brandon

Verified reviewer

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

Tax Jar helps my Amazon business track quarterly sales tax.

Makes it very easy to stay on top of our state sales tax reports.

PROS

Easy to use. Works with every state. You are able to automate, so it doesn't take long to use. It's everything you could need.

CONS

I really don't have a negative thing to say about the software. No one likes paying taxes, and TaxJar makes the process painless

Steve

Information Technology and Services, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2017

Great product for collecting and reporting sales tax for any ecommerce site.

PROS

Easy to setup. Easy to use. Straight forward pricing plans. The signup process is simple and fast. Ready connections to popular shopping carts, CMS and accounting systems. Automated tax filing available.

CONS

The automated filing is great but I think it will have to be based on volume and not flat fee. When there are no transactions to report to any nexus state it seems a little bit costly.

Anonymous

11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

Would be lost without it

PROS

With all of the changes going on with sales tax these guys help set you up with all of the tools you need to be compliant.

CONS

The software and the team are great, I would highly recommend them.

Jenny

Verified reviewer

Retail, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed April 2019

Taxjar saves me time

PROS

This software saves me time and headaches. It figures out all my sales tax for me. No more spending hours figuring all that out to submit to the state. Truly a business saver

CONS

There really isn't anything I don't like about this software. It has actually saved me tons of money and time

User Profile

Shawn

Verified reviewer

Retail, 1 employee

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Let TaxJar do your taxes!

I needed major help with doing my sales and use tax. I just put in the numbers and it did everything else for me!

PROS

The software was simple to use. I had my sales and use taxes done and paid in no time with this software.

CONS

There really wasn’t anything I didn’t like about this software.

User Profile

Jared

Verified reviewer

Marketing and Advertising, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2022

TaxJar Review

It's very seamless compared to a few other apps like QuickBooks and TurboTax because it automated the tedious processes.

PROS

The tax jar is very comprehensive and good for a lot of different commerce businesses or people thinking about going online with their current service businesses.

CONS

The softwares cost to implement is more than it's worth to pay for monthly with a subscription.

Christian

Retail, 2-10 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed September 2019

Nice Software But Not A Good Fit For Me

PROS

Seemed like a very useful piece of software for my Shopify Store, however I just didn't integrate very well with my particular website, so we had to uninstall it.

CONS

Our online store and tax type didn't work well with the software.

Showing 1 - 25 of 75 Reviews