All TaxJar Reviews
1-25 of 75 Reviews
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Anonymous
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Nice for State Taxes
I like all of it, got the 30 day free trial. It's great to use Taxjar if you're selling online, makes managing state sales taxes for shipments easy. State sales tax is a huge pain for most businesses just because taxes are so different across states, but Taxjar makes it simple.
PROSIt integrates with Walmart, Amazon, Shopify, and most other major online sellers, makes taxes for selling multichannel very easy. The integration is fast and sends data automatically.
CONSThey could always add more channels, but Taxjar has the big channels covered.
Anne
Internet, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
TaxJar is the ONLY way to collect state sales tax for eCommerce!
One of my lifeline go to products to run my eCommerce Internet sales business. It pulls in info from Amazon, eBay and PayPal to calculate which states I owe sales tax too. I was a life saver when I went compliant regarding my FBA sales tax. Thanks TaxJar!
PROSTaxJar has an ease of use that once you are set up, you are good to go. They make registering for states you have nexus in a breeze. I started with my home state of CA and worked with it for over a year before becoming compliant with other states that I had nexus in for Amazon FBA. As an eCommerce seller I was able to easily link to my eBay and PayPal accounts. They pull in the info needed and on a monthly basis I can see which states I have to make payment to. I easily log into the states websites and submit everything online. Such a time saver I can't even tell you. They give you step by step instructions for everything having to so with EACH and every state in the USA. Simply the best! As a solopreneur, I am my own book-keeper and accountant. I have all the info in TaxJar to make my business run regarding sales tax.
CONSWhile I haven't yet used autopay, where they would do my filing, I hesitate because my sales are not great. I wish the fee was based on how much or how little one sold. I would use in a New York minute if that were the case.
Luke
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed May 2021
Classic bait and switch by sales. Non-existent support. Massive over-payment of sales taxes.
Unbelievably poor support once the sales transaction was complete. No communication automated or otherwise when serious issues happen that result in large transactions drafting from your bank accounts. No remorse or support when serious issues happen to recover funds drafted in overpayments. No priority support no matter what even when things go wrong fee based or otherwise, and absolutely no care or concern about it from anyone include the sales team.
PROSInitially what was pitched as a robust flexible API, auto-file service to take the burden of multi-state sales tax nexus off our finance team, and "great support" in the event of integration support needs or post purchase assistance. Great up-front sales response working to close the deal.
CONS1) Unclear or illogical API logic that results in under collections and overpayment. Senior software engineers with decades of backend billing systems integration experience confused by the way it functions. 2) When they autofile for your company, they will happily remit any amount ($10s of thousands of dollars!) more than you collect and not send any kind of alert or make any kind of contact informing you of this atrocity. 4) When you discover a major issue (like overpayment), they remind you the service is not managed, the onus is on you to check everything, and offer fee based services to refile returns once you've corrected data they used to over remit sales taxes to states with a wait time of *6 to 8* weeks. 5) Poor to nonexistent support (phone support goes to voicemail 99% of the time and callbacks never occur, emails take 3-5 days for responses and often need engineering to answer further questions which take a further number of days or weeks for a response). Little to no care or concern expressed whatsoever when support is needed. Sales answers the phone, support doesn't, but will sales not help you one bit after you've signed up with Taxjar. 6) A web interface that provides no ability to manually adjust anything other than whether a transaction is tax exempt or not. Searching for transactions is best done by exporting data and using excel. 7) Auto-file rendered useless in multiple states with sales tax exemptions the platform doesn't support.
Reason for choosing TaxJar
Sales approach and what was pitched as a team that would support our custom integration, a pitch that resonated with our software engineering team in particular. Our real experience has been the polar opposite, one of self service and hope for the best. Our end expenses particularly with consultant labor to attempt to recover overpayments in sales taxes to multiple states will result in a total cost far exceeding any completing platform.
Kelly
Sporting Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2022
Makes Filing Nexus State Taxes Easy
We needed to be able to handle multiple states that we had nexus in and Taxjar made it easier to not only collect the correct taxes but to file in every one of those states automatically. Saving us both time and money every month.
PROSAuto filing of multiple sales taxes for nexus states. Manages tax collection for multiple states and counties. Made collecting taxes within our shopping cart and ERP easy.
CONSIntegration with other services and systems. Works well with some not at all with Shopify (but that is on Shopify not TaxJar).
Geri
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Takes the pain out of paying my salestax
Worry free tax filing and tracking.
PROSThe best thing about TaxJar is the ability to connect it to my Amazon store and it monitors all of the sales tax that needs to be submitted and filed. I also use the added service of letting TaxJar actually submit my tax return. Saves me time and frees me to do things that will help me grow my business.
CONSI rarely even visit my TaxJar account because it is automated and there's really nothing for me to do. I do check in once in a while to make sure it's tracking everything correctly. There is no real con for me so far.
Jamie
Health, Wellness and Fitness, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Tax Jar has solved our sales tax problems. This is the perfect solution for ecommerce companies.
It saves us so much time by filing returns or manually tracking sales tax rates. Their website also has so much beneficial information on sales tax issues.
PROSThis was the easiest plug in that our IT has integrated with our Magento Website. I love that it can collect and auto-file in every state. Customer support always answers our questions quickly and accurately. The interface is user friendly.
CONSThe updates this year have solved any lacking areas we saw when we first started using Tax Jar. There are a couple of times Tax Jar has charged tax when it should have not, but the percent this has happened is less than 0.001% and the number of transactions we have seen this on has decreased each month.
Michael
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
I am so grateful for this service!
I love just about everything about Taxjar - the interface takes a little getting used to but they have tutorials for everything; the reports are spot-on and they have APIs for everything that I need for my business. Customer service is always clear, concise and professional.
CONSI think that the auto-filing fees are a bit high. I wish the pricing for this feature could be changed based on how may filings you have per month, maybe?
Tim
Verified reviewer
Civic & Social Organization, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed October 2018
Saves our business time and money
TaxJar is a great alternative to Avalara in terms of price and functionality. The service leaves something to be wanted at the lower end of the pricing scheme. Overall, it does what we need it to do.
PROSTaxJar is a fully featured taxation product for our e-commerce business. I'm amazed that something so fully featured is available at such a low price. It integrates with our e-commerce plugin WooCommerce.
CONSThe service at the low price point is very poor. It feels like they do this intentionally to get you to upgrade.
Anonymous
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Centralizes and Aggregates a Ton of Information
Tax Jar helps me take 10,000 orders and pulls information like zipcodes so that I can figure out exactly how much tax is owed in each individual municipality. It centralizes policy, and knows if I have a nexus in each state and how much I owe in each locality. It knows things like if shipping and giftwrapping are taxable in states. I can't imagine running my small business without it.
CONSThe interface stinks - I frequently have to have 6 or 7 tabs open at once just to fill out one state's tax return. But, I'll take function over fashion on this one.
Cherri
Retail, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Solves multi-state tax collection issues with clear and easy to understand soltuion.
Best is there is NO Contract! You can use them without the fear of being locked in for a long term. Their solution is easy to use, no real accounting background needed. Integrates with most shopping carts or marketplaces. Easy to reach support team. Takes the fear out of sales tax reporting.
CONSNo issues yet. The dashboard is clear and easy to use.
Katie
Chemicals, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
4
FUNCTIONALITY
2
Reviewed November 2021
wrong tax rates
The software was easy to integrate with our company's webstore.
CONSWe discovered that the software was not calculating tax rates correctly, so we had to stop using it.
Lukas
Retail, 1 employee
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2021
Great Idea, far from a perfect product
It's one of the fundamental softwares for pretty much any business that buys or sells products within the US. The price is justifiable.
PROSI love the idea of having a tool that takes care of everything Sales Tax in my business. What I like most about using taxjar is it's doing well what it's supposed to at a cheaper rate than outsourcing this to have someone carry this out manually.
CONSThe taxjar UX is far from perfect. Selling primarily on marketplaces, taxjar seems to have issues connecting to more than account of a particular marketplace, so connecting 10+ Amazon/eBay accounts to a single TJ acc proved difficult.
Seth
Retail, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Excellent product for price
So far TaxJar has made it easy to charge state taxes on our site.
PROSTaxJar made it easy to implement charging state taxes this year on our site. We chose them mostly because of ease of implementation and lower price compared to competitors.
CONSSometimes tax rates seem slightly a little off but not often at all. Mostly a state issue
Reason for choosing TaxJar
Price and ease of implementation
Barbara
Consumer Goods, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Simplifying Sales Tax!
I do believe that putting together our tax forms will be easy with the use of TaxJar. What could potentially be a big headache, TaxJar has everything I need to track sales tax collection and calculate.
PROSAs a business owner selling on several E-commerce platforms, its been crucial to be able to track sales tax. Not only for my state, but in other states as well. TaxJar not only provides this service, but is very up to date with the happenings of tax law. I've been able to use this with ease once our CPA showed us how to set things up.
CONSThis was hard to understand and navigate on my own. I had to have our CPA show me just exactly where to find everything and how to set things up.
Robert
Verified reviewer
Wholesale, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Taxjar saves us so much time!
We love using TaxJar and we would highly recommend it.
PROSI love how much time we save each month with TaxJar. Filing sales tax in North Carolina is a bear of a chore. TaxJar shaves off ~2 hours each month for us.
CONSUnfortunately, TaxJar has a hard time calculating the 2% food tax special rate in North Carolina. Not a deal breaker.
Sandi
Education Management, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Great customer support!!!
Sales tax is challenging, even our tax firm recommended we find a specialist for sales tax. They recommended Taxjar and I have been amazed how easy they are to work with.
PROSVery easy to use software, and amazing customer support. I have only needed support a few times, but every time it is so easy to get ahold of them and they resolve issues very quickly.
CONSI really like everything about Taxjar in the last year I have been using them. I would highly recommend.
Chelsea
Marketing and Advertising, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Awesome solution for online businesses
This software was very easy to implement for our online sales and helps ensure we are collecting the appropriate taxes from customers and I no longer have to think about it. They also provide the option to have your taxes prepared at the end of each month to submit to your state!
CONSHonestly I do not have any, easy to implement, good price, helpful customer service
Gabriele
Retail, 1 employee
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Life Changing For Any E-Commerce Store
It's very easy to use unlike other softwares and their tax-are calculations are always right.
CONSThe software does not work well if you sell on channels that do not integrate with TaxJar.
Brandon
Verified reviewer
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Tax Jar helps my Amazon business track quarterly sales tax.
Makes it very easy to stay on top of our state sales tax reports.
PROSEasy to use. Works with every state. You are able to automate, so it doesn't take long to use. It's everything you could need.
CONSI really don't have a negative thing to say about the software. No one likes paying taxes, and TaxJar makes the process painless
Steve
Information Technology and Services, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Great product for collecting and reporting sales tax for any ecommerce site.
Easy to setup. Easy to use. Straight forward pricing plans. The signup process is simple and fast. Ready connections to popular shopping carts, CMS and accounting systems. Automated tax filing available.
CONSThe automated filing is great but I think it will have to be based on volume and not flat fee. When there are no transactions to report to any nexus state it seems a little bit costly.
Anonymous
11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
Would be lost without it
With all of the changes going on with sales tax these guys help set you up with all of the tools you need to be compliant.
CONSThe software and the team are great, I would highly recommend them.
Jenny
Verified reviewer
Retail, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed April 2019
Taxjar saves me time
This software saves me time and headaches. It figures out all my sales tax for me. No more spending hours figuring all that out to submit to the state. Truly a business saver
CONSThere really isn't anything I don't like about this software. It has actually saved me tons of money and time
Shawn
Verified reviewer
Retail, 1 employee
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Let TaxJar do your taxes!
I needed major help with doing my sales and use tax. I just put in the numbers and it did everything else for me!
PROSThe software was simple to use. I had my sales and use taxes done and paid in no time with this software.
CONSThere really wasn’t anything I didn’t like about this software.
Jared
Verified reviewer
Marketing and Advertising, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
TaxJar Review
It's very seamless compared to a few other apps like QuickBooks and TurboTax because it automated the tedious processes.
PROSThe tax jar is very comprehensive and good for a lot of different commerce businesses or people thinking about going online with their current service businesses.
CONSThe softwares cost to implement is more than it's worth to pay for monthly with a subscription.
Christian
Retail, 2-10 employees
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2019
Nice Software But Not A Good Fit For Me
Seemed like a very useful piece of software for my Shopify Store, however I just didn't integrate very well with my particular website, so we had to uninstall it.
CONSOur online store and tax type didn't work well with the software.