Revel software


242 reviews(4.0/5)
242 reviews(4.0/5)

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS, as well as integrated inventory management, customer management and social media management.

Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support.

Business owners can control user access with with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture customer data and order history.

Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks are also available.

Supported Operating System(s):
Web browser (OS agnostic)

242 Reviews of Revel

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  • Sonam from TSYS

    Specialty: Other specialty retailer

    Number of employees: 51-200 employees

    August 2018

    A POS with ultimate security

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is a high quality POS platform. It takes very few time in processing. It has ultimate security features.

    Cons

    Processing time can be reduce more. Though it is easy to use but can be add more features for easy customer access.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Stephen from Barnyard

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    August 2018

    Key tool for business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Multiple levels of POS customization on the front and back end. In addition, there are multiple levels of support for the company. They truly care about your business.

    Cons

    Inventory app requires three employees for Cycle counts. As a small business owner it would be nice if I could upload my current inventory counts and conduct Cycle counts without having three rolls assigned.

    This review was submitted organically. No incentive was offered
    Review Source
  • Leah from Goose Bay Marina and Campground

    Specialty: Convenience store

    Number of employees: 2-10 employees

    August 2018

    Works Well for our Small Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, Revel is a good company. We are a small convenience store at a marina and campground and they are working well for us. One of the reasons we went with Revel is because they have teamed up with Shell Corp. to create an integration for fuel pumps and the Revel point of sales. Revel is the cheapest option on the market, that I was able to find, to be able to offer my customers pay at the pump options. This is still in the works, but they are making steady progress and I am excited for when we can try it out.

    Pros

    Revel is easy for employees to learn (even the non-tech employees) and to use. They have good updates; they listen to their customers about what is needed and then try to implement it. Our store is an hour away from the main office, and we are able to see the inventory from the office to place orders for the store! The reports are useful, varied and well laid out for ease of reading.

    Cons

    The integration between QuickBooks Desktop and Revel has been a bit tricky. I wish their support team was a bit better at understanding how the two programs talk to each other. I have found that I need to have the Revel Support team tell me how Revel is supposed to talk to QuickBooks and then I'll have to go to the QuickBooks support or forum to figure out how to set up QuickBooks so that it does what Revel intended.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Philip from Richtree

    Specialty: Restaurant

    Number of employees: 51-200 employees

    July 2018

    Okay system

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    Had to downgrade 30+iPads once because a version released had to be taken off. Not a fun time.

    Pros

    Lots of things you can do with it. The modifier system is good, table options are fine, reporting system is fairly detailed.

    Cons

    Constant updates that aren’t fully optimized. Newer updates require newer iPads - we have about 50 older iPads from 4 years ago that need to be replaced. Clearly this system was designed for obselecense vs. Other POS systems. Updates always get confusing because the UI will change drastically and finding a certain function you’re used to by muscle memory will get frustrating.

    This review was submitted organically. No incentive was offered
    Review Source
  • Omar from Katherines Bakery

    Specialty: Restaurant

    Number of employees: 2-10 employees

    July 2018

    covers all my needs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    i love the system overall, it would be nice for it to be tuned for my countrys laws a bit more as it is already being sold here ...

    Pros

    * Has most of the functionalities i need out of the box
    * Relatively short learning curve
    * Customer support in very attentive and readily available
    * Rich features

    Cons

    * local re-seller falls short
    * lacking the country and language localization
    * it was made with the U.S payment engine support in mind, it dose not cater for some of our local payment needs
    * there is no service catalog, every time i need a service i have to call a sales rep and see if i have it or not, and if i dont the costing structure is based on the re-seller
    * the reporting engine is also tuned for the U.S modules, some of them are completely useless for us in saudi arabia
    * out of the box integration with xero accounting system was a hassle, no list showing what are the available integrations, need to call the sales rep again ;)
    * no place to show what are the configurations that are handled by the support, i have to go and fiddle with the settings untill i dont find what i want and i call the support just to find that they have a settings for it that is hidden from local admins.
    *

    This review was submitted organically. No incentive was offered
    Review Source
  • Thomas from Chefs Crossing Countries

    Specialty: Restaurant

    Number of employees: 11-50 employees

    July 2018

    Optimized performance for the Price

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Support staff at all hours are super efficient. Their guidance on several occasions, helped my team and others fix a problem as a group.

    Pros

    Back office functions are excellent and support through self teaching or help line is immeasurable.

    Cons

    Occasionally, software updates are not practical when you are not notified in a timely manner. Whitelist their email addresses.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Kiera from Press Wine Bar

    Specialty: Restaurant

    Number of employees: 11-50 employees

    July 2018

    Amazing features and functionality for accurate business analysis

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference!

    Pros

    The features from a business owner's perspective are unparalleled. Everything is totally customizable tofu the specific and unique needs of individual businesses. The customer service alone makes this worth the money. I have never looked forward to calling customer service before, but the training of the employees of not just product knowledge, but also customer service is absolutely unmatched.

    Cons

    I have three specific areas of opportunity for Revel.
    1) Taking payments of split checks (especially when one guest leaves earlier than others) is the worst system of any modern systems I have ever worked with. After splitting the checks, it is impossible to change the way you split the items if one guest has already paid and left. This really needs to be addressed if the product is going to be marketed to full service restaurants that have to deal with split payments on almost every party of 3 or more.
    2) While I appreciate its modern focus, it is not easy to work with if a restaurant still uses paper gift certificates.
    3) We were a "Guinea Pig" test restaurant for a salesman that had never worked with Revel before. He provided absolutely no help at all in setting up the system as he didn't know much about it himself. Even after he got back from training, he had to call customer service to answer simple questions I had. For such a complex and intricate system, there should be protocols in place for better training of the people selling it to be able to set it up for the customers.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jeremy from That 1 Place

    July 2018

    Outsourced overseas customer service is not friendly or easy to deal with.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    As a small restaurant owner this software does all I'm looking for it to do. It is easy to use on a daily basis, easy to modify and easy to train the staff to use.

    Cons

    Like everything else the pricing could always be adjusted down and having a customer service team that has English as a first language would help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jose from Saint George Bulk Food

    Specialty: Grocery / supermarket

    Number of employees: 11-50 employees

    July 2018

    Minimalist and Affordable POS System!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nice POS system for the money paid.

    Pros

    We love the fact that technical support is available 24/7 and they are always willing to find a solution to your problem. API availability is also great for other software integrations.

    Cons

    We dislike the fact that all POS front-end stations need to have the same version to work properly. If the main station accidentally updated the application version, then the rest need to do the same. This will be unfortunate if it happens during working hours as it will slow down your sales waiting for the stations to update.

    This review was submitted organically. No incentive was offered
    Review Source
  • Charles from Amaritus Inc

    Specialty: Restaurant

    Number of employees: 11-50 employees

    July 2018

    Premium product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I’m very happy with Revel and I don’t imagine us switching anytime soon.

    Pros

    24/7 customer service is awesome, interface is really simple and intuitive, revel university makes it easy to learn. Able to export sales data to excel with a few clicks.

    Cons

    A little bit expensive. It is a monthly subscription model. Setting up the network can be a bit of a pain unless you know someone who can help.

    This review was submitted organically. No incentive was offered
    Review Source
  • Jacob from Estate Coffee

    Specialty: Restaurant

    Number of employees: 2-10 employees

    July 2018

    Possibilities are endless if your willing to invest time

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall I would choose this system over the top competition. I'd wish there was a little more along the way in the initial set up and training rather than a one size fits all online training videos. But the customer service hotline has been excellent and once you understand the basics of the backend you are able to advance at a proper rate

    Pros

    With proper training, you are able to personalize, integrate and develop a system that is unique to your business. Quickboks, ADP, scheduling, inventory and sales/labor reports are crucial to have in the success of a business

    Cons

    Revel university is a proper title for the educational system . Because in order to be fully trained on the front and back end, it takes months if not years to become proficient. Each sector can take you down a worm hole in terms of the options available. And sometimes forgetting to check a box can prevent you from inputting hours of work properly

    This review was submitted organically. No incentive was offered
    Review Source
  • mars from Ada's Technical Books & Cafe

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    July 2018

    Revel is a really strong platform that does many things well, but is clearly designed for the fast/casual market

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Revel is so close to being really great, I just wish it had a little more focus placed on the retail environment.

    Pros

    It is the only tablet-based POS system that has a robust inventory system.
    Lots of reporting options.
    clear desire for cost/expense tracking built in.
    For small issues, the support team is very responsive, particularly if you call on the phone.

    Cons

    The inventory functionality seems better for high quantity but low sku count businesses, we have a low quantity but high sku count business and its weaknesses show through in our environment.
    The App keeps taking simple tasks and when it is "upgraded" there just seem to be more button presses added.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mohammed from BU

    Number of employees: 51-200 employees

    July 2018

    Average system with disastrous relationship management staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I liked the idea that it worked in iPad with KDS, reporting and QSR menu building options. I though it was good until I tried the alternatives.

    Cons

    Poor and complicated customers database
    Too many dropped connections between POS and KDS
    Poor inventory management
    Complicated app update process
    After using the system for 5 years I decided to cancel my subscription, they lock my account and didn't respond on time and asked me to pay an additional month ( because of their late reply) to get access to export my old reports, so be cautioned if you are using it now or planning to use it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Val from Townhouse cafe

    Specialty: Restaurant

    Number of employees: 11-50 employees

    July 2018

    Regretted it right off the bat

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Stay away! This is not a system for beginners. There are a lot better systems out there, keep looking. We are switching to Cake but also considered Square.

    Pros

    Offline mode... that's it.
    Its requiring me to say more but there really isn't anything else good to say and I've been a customer for 3 years.

    Cons

    Customer service is terrible. Hours on the phone trying to fix hardware issues. The back end is extremely confusing and difficult to program and navigate. They are unwilling to help with this part so it's all on you. I'm too busy running a restaurant to be a computer programmer.
    And don't buy the app...it doesn't work at all.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    July 2018

    I own a restaurant and we use Revel as our POS.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like the view of the menu the most. It allows you to easily select products and add additional items, if you need to.

    Cons

    The customer service is horrible. If you have any issues with the system, good luck to you and block off at least an hour.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michael from Mondo Food

    Specialty: Restaurant

    Number of employees: 2-10 employees

    June 2018

    Garbage hardware

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Offline mode...that's about it. The system in general is overly complicated and difficult to navigate.

    Cons

    They provide garbage hardware with very short warranty periods. Come on...a credit card machine that's designed to fail after 1 year with light use? And then you force merchants to pay for another one? Big time scam. We do not recommend Revel and are switching to another brand immediately once the contract is up.

    This review was submitted organically. No incentive was offered
    Review Source
  • Tim from Carlton Bakery

    Specialty: Restaurant

    Number of employees: 2-10 employees

    June 2018

    Easy to use, great access to data

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service has always been excellent for technical help.

    Pros

    I like the access to data based reports. I also like having the ability to check on sales and employee work time from my cell phone.

    Cons

    Wish there was a Kiosk feature. I think that it would be easier to navigate product selections if pictures could be easily incorporated.

    This review was submitted organically. No incentive was offered
    Review Source
  • MD from Katabon Online

    Specialty: e-Commerce

    Number of employees: 2-10 employees

    June 2018

    BETTER ONE

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Modern interface, Easy to use and generate order, total a complete package and good support also, They response in very short time.

    Cons

    I love the interface, no difficulties faced to use, so much easier than I expect, wanna congrats to the support team.

    This review was submitted organically. No incentive was offered
    Review Source
  • Caitlin from Jeremiah's Italian Ice

    Specialty: Restaurant

    Number of employees: 11-50 employees

    June 2018

    Revel Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Revel is easy to use, user-friendly, and efficient. When training new team members to use the system, it always goes smoothly!

    Cons

    The customer service and help over the phone is sometimes inefficient or can leave you on hold for awhile!

    This review was submitted organically. No incentive was offered
    Review Source
  • Jesse from NW Scuba LLC

    Specialty: Other specialty retailer

    Number of employees: 2-10 employees

    June 2018

    Awesome customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Was a great price and it integrated seamlessly with my QuickBooks Online software.
    Awesome customer service. I have a couple of issues: mostly due to my ignorance, but customer service was always available with minimal wait time, and always a great experience and positive results.

    Cons

    Not all the features my business could use, but I have figured out work arounds that get the job done.
    I have a niche business, so there are not many affordable options for point of sale systems. Revel has fit my needs nicely with the budget I can live with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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