Revel Software


 

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS, as well as integrated inventory management, customer management and social media management.

Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support.

Business owners can control user access with with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture customer data and order history.

Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks are also available.

 

Revel - iPad POS
 
  • Revel - iPad POS
    iPad POS
  • Revel - Ordering
    Ordering
  • Revel - Check out
    Check out
Supported Operating System(s):
Web browser (OS agnostic)

212 Reviews of Revel

 

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Software Advice Reviews (169)
More Reviews (43)

Showing 1-20 of 169

Woraphong from Wish Thai Cuisine Inc
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy to work with and straight forward interface

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customizable, fast and easy, organizes bills and reports well in addition to setting up good system to manage employees and various services

Cons

when saving customer information for delivery or takeout it required email in addition to full name and phone number, which is not always info customers would like to provide

Review Source
 
 

Justin from Parkgate Liquors
Specialty: Liquor store
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Great POS System for Small Business (Liquor Store)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Very easy to use and setup. Cloud based makes it nice for reports and management. Support is very good with 24/7 telephone service and solves problems every time we call.

Cons

Item management could be updated slightly. Currently there is no way to completely remove an item you just have to mark it as inactive but it is still in your database.

Review Source
 
 

ken from salesforce
Specialty: Other specialty retailer
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Good Choice for POS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Revel System features a slick Point of Sale system. I am able to use many different payment types and works with Samsung Pay without NFC technology.

Cons

I would like to see more integration with different software we use. It's not easy to export some of the information to connect different data.

Review Source
 
 

Craig from Ruidoso Jockey Club
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

The POS system needed for a critical upgrade.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall this upgrade in our POS has worked very well. A few design issues promised by sales but not backed by engineering were resolved. Have enjoyed the improved customer service response time.

Pros

Ease of use with our younger staff, they are familiar with the Apple platform.
Customization for fit our unique environment.
Cloud based, changes are fast and simple

Cons

Customer service spends more time creating and closing tickets than fixing issues. Switch the priority
Communication has gotten better about upgrades, missed a couple and had to play catch up.
Hardware issue sent me to fix an I-pad. I need a replacement not trouble shooting. Still not resolved

Review Source

  Response: Sarah, Bluebird Global (PPC only)

Date: May 2018

May 2018

 

Hi Craig,

Thank you for leaving your review on Software Advice and for high marks! Happy to hear that you are seeing the value in Revel and improvements in our platform!

For software releases, be sure you are subscribed to our emails. We are happy to look into this for you and you are always welcome to share feedback about releases with community@revelsystems.com. In terms of your hardware exchange, it looks like the issue has been resolved.

Thanks again for sharing your feedback!
Cheers,
Sarah at Revel

 
 

Kevin from Honey House Distillery
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Easy to Use and a Real Time Saver

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

We upgraded to Revel from an old cash register and it makes the overall process of managing our retail store easier than ever!

Pros

Easy to use, integrates easily into Quickbooks online for easy bookkeeping, easy to train new employees

Cons

The initial setting up of the wireless network was somewhat cumbersome, but once we got it hooked up it hasn't skipped a beat.

Review Source
 
 

Jeff from Mickey Fine
Specialty: Convenience store
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2018

May 2018

Solid option for multiple locations and operations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a very solid system

Pros

The ability to have one POS system for a sitdown restaurant, cafe and gift shops. This allow for a general overview of daily sales on 1 system.

Cons

Many functions but can be difficult to implement. Once we clarified our issues, customer service was very helpful.

Review Source
 
 

Michael from Occasion Brands
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

Only good if your needs are very Basic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall Revel is a total letdown and will be replaced by year end with a better system, lots of things we were promised could be done require using their "Open API" which costs more per month than the entire POS system does for 5 stations. We were not told about the API pricing upfront (or that there was even a cost at all, it was pitched like it was included in the regular fee) just that we could use the API to do everything we told them we needed to do, my project manager informed me of the API pricing during our implementation, when I called out the sales rep for never mentioning the additional cost despite repeated conversations about how critical this was she told me "its not my job to tell you the pricing for the API since that's not my department"



It is also very difficult to impossible to find and load an order in the dashboard by customer. You have to load the customers orders report, find the customer in the list, click show orders, note the order number, then go to the order history report and then you can click through to the order, why isn't the order number under customers order a hyperlink to take me to the order?

They made a systems change to batch process updates to the POS instead of in realtime, we have a custom app that we use for check ins when a customer comes into the store and it adds customers to the revel system so we can link them to a sale and track close rate etc. They used to sync in real time from the dashboard to the stations, after a recent update it takes anywhere from 30-60 minutes for the customers to pull down from the revel dashboard. I have verified they show up on the dashboard instantly as they should, there is just a major delay in syncing back to the iPads now that was not there before the update.

Reporting is very weak in certain areas, you can't view profit by anything other than employee which is worthless if you don't have pay rates loaded which we don't since we aren't using that aspect of the system.

When we receive inventory in the store, we upload it into the revel dashboard via their excel template this works about 75% of the time, the rest of the time it just silently fails, you will never receive any notice that it failed, where it failed etc. So now before I do any uploads, I do an export of what we have immediately before so when it fails I can compare to the inventory after the partial upload to figure out where the import stopped so I can import the rest.

I could keep going but bottom line is if your needs are more than barebones or you are not a restaurant you should look elsewhere for a much better solution.

Pros

Overall they have a nice POS interface and it is pretty stable. Their pricing is also pretty good for the base system.

Cons


Functions are hard to find
Very much geared towards restaurants, so if you are in another business be prepared to see restaurant specific stuff all over you can't turn off
Material changes to the way things work with zero notice
Can only see profit margin by employee no P&L type report.
Inventory uploads regularly fail with no notice, and no way to tell what was added without doing a manual compare of before and after and trying again with the additional items.

Review Source

  Response: Sarah, Bluebird Global (PPC only)

Date: April 2018

April 2018

 

Hi Michael,

I am truly sorry about your experience and I have shared your feedback with our sales management team, as well as the customer service team.

I am confident that once we get we get a bit more info from you, we will be able to come to a resolution in terms of API and reporting. Our customer service team will be happy to follow up on any outstanding issues you have.

Regards,
Sarah, Customer Advocacy Manager at Revel

 
 

Katie from Table 33
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

With limited options for POS this one is the “best”

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Easy to use and easy to enter products, inventory, etc. our employees have no problems with it. Allows for a lot of data collection.

Cons

The expense is a bit much. There are so few POS options out there, that they don’t offer much in the customer service field as far as offering any discounts due to their lack of service and constant system updates that cause problems.

Review Source
 
 

Lindsay from Cohen's Retreat
Specialty: Gifts
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Once you get the hang of it, everything is very easy to navigate. Also customer support is great every time.

Cons

It would be nice if you could actually go in and delete an item, class, etc. and reenter it rather than making it inactive

Review Source

  Response: Sarah, Bluebird Global (PPC only)

Date: April 2018

April 2018

 

Hi Lindsay,

Thank you so much for the 5-stars all around! Happy to hear that Revel is working well for your store.

In terms of the inactive product issue, I am happy to share your feedback with our product developers. From a technical standpoint, our product engineers would not want to ever delete any data as it is historical -- doing that would impact your historical data and would have a negative impact on your reporting. That said, I know that our product team is working on a way to make the inactive products less in the way.

Thank you again for sharing your feedback on Software Advice!

Cheers,
Sarah, Customer Advocacy Manager at Revel

 
 

Travis from Forno Vecchio Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy setup, easy maintenance, reliable support team and a proactive development cycle.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

For the most part I have a hard time coming up with complaints mostly because of how proactive and responsive the entire team is at meeting our needs.

Pros

Revel POS is very easygoing use. Backend setup and maintenance are a breeze, new features are added regularly based on requests from businesses using Revel.

Cons

KDS user experience could use a little improvement just because there needs to be an expo setting so servers can pick up orders from the window without paper tickets.

Review Source
 
 

Dario from Holy Hog BBQ
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Super Friendly POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep it going

Pros

Super easy to set up, very stable and worry free. We didn’t have any issues other than making it store Friendly.

Cons

As right now our only problem is with Uber orders, since the keyboard doesn’t have the Alfa numeric option.

Review Source
 
 

Roscoe from Focus Brands/ IlMo Management
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Great platform

Ease-of-use

Functionality

Product Quality

Customer Support

I would love to try this out in an independent restaurant application to really see what it can do.

Pros

This platform is easy to use and very interchangeable. Customer support is great and they can always handle problems in a relatively short time. They also do not mind teaching the customer how to fix these problems in the future instead of requiring them to keep calling in.

Cons

The system that I am in (Franchisor) ties their and my hands in what we can do. Its not Revel's fault. Needs to work on an inventory application for food costs.

Review Source
 
 

Gary from Tanner Gallery
Specialty: Antiques / art
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

WORST POS EXPERIENCE OF MY LIFE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Not in mixed company

Pros

It looks nice and professional on our iPad. To look at the homepage, you'd (think) it was a sophisticated system.

Cons

Rather than crashing the site with my bitter, endless ranting about this POS, (and no, that does not stand for "Point Of Sale"), let me just say this: This is THE most unintuitive system we have EVER used. And no, that is not just my opinion. With 6 other employees who use this thing (and 2 of them are former IT professionals), every single one of us agree it is truly the worst. NOTHING is where you would think it should be, and once you find it, you're going to have to go through multiple steps to find what you're looking for. There are multiple ways to perform many functions, but only one of those methods actually work. It's up to you to figure out which way will work. For example, you can hit the "add customer" button but it doesn't really ad them. You have to go to another screen to ad the customer and this method usually works, but you have to figure this stuff out on your own. And when you tell customer service about something that doesn't work, they just tell you "oh yeah, you can't do it that way." Well, why there is an option to do it that way? And the "backend" is just a cruel joke. I don't even bother to try and see what my employees have sold anymore because it's simply too much effort and headache to look anything up. There is no place where you can simply look up a customer, see what they purchased and their contact, shipping info. All of these steps must be done painstakingly separately. And their customer service people seem to know they're trying to help you with a shit product. Lots of long periods of silence on the phone as they try desperately to find a nice way of telling you there is no way to get the damn thing to do the elementary task you need it to do. Oh, and the cost.

Review Source

  Response: Sarah, Bluebird Global (PPC only)

Date: April 2018

April 2018

 

Hi Gary,

I have reached out to you via email directly to collect your feedback. That invitation is still open and our product developers are always looking for customer input on functionality and UI.

Thank you for sharing your feedback with us on Software Advice, regardless. I am sorry to hear you have experienced frustration with our platform and we are continually working to improve Revel.

Regards,
Sarah, Advocacy Manager at Revel

 
 

Bob from Guild
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

2 years of ongoing crap

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish I'd gotten another POS. Am actively looking for another, despite knowing how destructive this would be to implement.

Pros

Somewhat aesthetically pleasing, so customers comment sometimes. Overall everyone who actually uses it hates it.

Cons

Where do I even start. Personally the jump in per month fees with no notice and no explanation *tops* my list. Also we reported to them extremely basic functionality that's broken. There the slowness, no notice backwards updates, customer support, did I mention it's slow slow slow. The release updates that are inadequately tested. Then they're arrogant as hell about it. Don't even get me started on how painful, slow and counter-intuitive the backend is.

Review Source

  Response: Sarah, Bluebird Global (PPC only)

Date: April 2018

April 2018

 

Hi Bob,

We would be happy to help you out, but unfortunately, cannot locate you based on the info in this review. We are sorry to hear you have had a poor experience.

We have been able to maintain prices significantly below industry alternatives for an extended period of time, but, as with any software subscription, we do periodically have to increase our price to continue to provide the service that you deserve as a loyal customer. We will continue to strive to deliver you the best features available at the lowest possible price.

We are happy to set up a time to hear your feedback directly -- please feel free to get in touch via community@revelsystems.com.

Regards,
Sarah, Customer Advocacy Manager at Revel

 
 

Jordan from Legacy Greens
Specialty: Grocery / supermarket
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Super intuitive. If Revel ever goes public, I'll buy shares. I believe in this POS platform. It's been very useful for my small grocery business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integrates with Moneris
Integrates with a scale
Excellent reporting features
I can check my sales remotely from anywhere

Review Source
 
 

Celine from Revel Tucson LLC
Specialty: Bar / nightclub
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Works well for our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Customer services is A+, the back end access is easy and I can customize every feature. Our servers never have any issues with the tablet

Cons

Access from my smartphone is limited, and it takes some time navigating the site. There is also no app available which would make everything so much easier

Review Source
 
 

Greg from Avenir Restaurant Group
Specialty: Restaurant
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Worst POS system I have ever used - removed after install - review long overdue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We are a successful multi-unit restaurant group that operates restaurants in the San Francisco Bay Area

Pros

This system is for QSR counter service - NOT full service restaurants. WAY better systems than Revel

Cons

NOT meant for full service restaurants. This was literally one of the worst business mistakes I have ever made. Without a doubt the worst customer service I have ever experienced. The system is not designed for full service restaurants, has connectivity issues and frequently crashed.

Review Source

  Response: Sarah, Bluebird Global (PPC only)

Date: February 2018

February 2018

 

Hi Greg,

Thank you for taking the time to share your feedback. I have checked our records and it looks like you were a customer nearly 2 years ago. I hope we have made some strides in our restaurant capability and network stability since then and I do apologize that we were not able to meet and exceed your expectations.

Regards,
Sarah at Revel

 
 

Patrick from No.68 PTY LTD
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Awful customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I do not recommend.

Cons

Customer service in Brisbane is not very attentive.
Trying to even purchase another item and still haven't heard from the sales person here.

Review Source

  Response: Sarah, Bluebird Global (PPC only)

Date: February 2018

February 2018

 

Hi Patrick,

I am sorry to hear that Revel has not earned 5-stars from you. Our teams are more than happy to assist you and we have 24/7 Customer Support available. I have alerted your Sales Rep of your feedback and he is happy to provide you with information on Customer Success Management packages again if you would prefer to have onsite and dedicated Support. However, our Sales Reps are not able to provide tech support onsite. Please do let us know how we can get you properly set up as we are here for you!

Regards,
Sarah at Revel

 
 

Summer from Olivia Shoppe
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Revel is just sufficient for my business on some days. However, there are many days that I wish it had more features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The staff time management feature makes payroll quite simple. I like that it is integrated in the POS app rather than a separate app. I also like the iPad integration, as it provides a much cleaner look to our customers vs using a desktop.

Cons

I think the reporting features are lacking. I’ve found that the reporting for sales and inventory management are far less sufficient than in other POS systems.

Review Source

  Response: Sarah, Bluebird Global (PPC only)

Date: February 2018

February 2018

 

Hi Summer,

Thank you so much for sharing your feedback! We are in the process of taking stock of what our customers would like to see more of in our Reporting overall and would love to hear your thoughts. Please feel free to reach me at community@revelsystems.com so that we can record your suggestions.

Thanks again for the review!
Cheers,
Sarah

 
 

Brent from A1 Pet Emporium
Specialty: Pets & supplies
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

The worst multi-Store POS on the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do your homework first and be thorough. DO not believe everything they tell you. The salespeople are polished. Serious waste of time and money.

Pros

There are absolutely no Pros to this system. We installed in in June 2017, it is now February 2018 and we still have ongoing issues that are unresolved. The most recent is today with testing the "Online Store". The credit card batches do not match the bank deposits. Revel points at the cc merchant who in turn points back at Revel. Nothing resolved, and nobody will to take responsibility for it. Save your time and money, look for something else.

Cons

confusing, does not track inventory as it should, does not interface correctly with Quickbooks, support is the WORST. No help, we wasted thousands of dollars on this system.

Review Source

  Response: Sarah, Bluebird Global (PPC only)

Date: February 2018

February 2018

 

Hi Brent,

I am really sorry to hear that you have had such a poor experience overall. I have taken a look at your ticket history and I do apologize that it looks like you encountered a bug. However, we are definitely working on the issue and as of 2/6 the issue has been resolved. Unfortunately with bugs fixes are not always immediate but we do attempt to push them through as quickly as possible. I can also see that our agents are waiting for the green light from you to integrate QuickBooks.

While I do apologize for the frustration you have experienced so far, our customer support teams are actively working with you and happy to assist you with your business objectives.

Regards,
Sarah at Revel

 
 
 
Showing 1-20 of 43


April 2018

April 2018

Revel is a smart choice for small business owners looking to use the iPad as their POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

A POS system that is reliable most of the time.

Pros

There are many POS providers out there today but I think Revel does a great job for small business owners. They utilize a familiar hardware (iPad) and turn it into a POS system that's easy to navigate. Being in a rush or training new employees can be a disaster if you have the wrong POS system but Revel does a great job with their easy layout.

Cons

Customer service can be disastrous at times, especially if your POS system is down during a rush. It doesn't happen frequently but it does happen so you should be aware of that before making your choice.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: May 2018

May 2018

 

Hi There,

Thank you so much for the review and feedback!

We are sorry to hear that you do experience the occasional outage -- if you have additional info regarding an issue of that nature, we would love to hear it to address it with our agents and engineers.

Please feel free to contact me at community@revelsystems.com.

Kind Regards,
Sarah, Customer Advocacy Manager at Revel

 

Constance from Cjs Hobby

March 2018

March 2018

OverPriced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The functions and features were the best but the pricing for this software is outrageous. There are other competitors that were better priced.

Cons

The pricing was what I least liked about this software. It's great but there are other competitors with better prices.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: May 2018

May 2018

 

Hi Constance,

Thank you for your feedback! Happy to share your input with our teams.

Best Regards,
Sarah at Revel

 

Santiago from Government Organization

February 2018

February 2018

Best and more robust system in the market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The best thing about this System is the easy and intuitive interface. It greatly facilitates the operations of the day and allows us to always work in a better way. It has, also, a number of options and improvements that allow me to adapt to my needs, especially the part of the discounts. They are the best!

Cons

The bad thing is the implementation, being such a complete software it takes a long time to configure all the functions to your liking to work in a better way. However, with practice and patience, it is possible to get ahead.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: February 2018

February 2018

 

Hi Santiago,

Thank you so much for the 5-stars! So glad to hear that Revel is working well for your business. Our product team has worked hard to make improvements to the Discount functionality so it's great to hear that you are a fan!

Revel is definitely robust and can take a bit of extra time to configure, but, we agree, that once you get it set up for your business, you will be happy about your decision.

Thank you again!
Cheers,
Sarah at Revel

 

Kyle from 3 Crosses Church

January 2018

January 2018

We use it in a coffee shop, and it has helped a lot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

You can program it to accept tips on charge card which increased the barista's tips. IT was a lot better than our previous system.

Cons

The backend stuff is hard to figure out and the customer service isn't the best. Also you need quite a bit of training to be comfortable with using it on a day to day basis.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: February 2018

February 2018

 

Hi Kyle,

Thanks so much for taking the time to leave us a review and for the feedback!

Cheers,
Sarah at Revel

 

Paul from crosstown convenience
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

horibble

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

a learned lesson

Cons

no way to do lottery, i bought the system just before xmas, week to get it and by the time i figured it out and found out it really wont work for lottery payouts my 30 days was up. no return, no refund, they want a cancellation fee (good luck) support wasnt very helpfull, they suggested a few patchs but i dont think they actuaally tried them really pissed off about now, my own fault for not asking that question but I told them i was a cstore.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: January 2018

January 2018

 

Hi Paul,

Our apologies - It does sound like their have been some miscommunications in the Sales process. I have escalated your case accordingly and I am confident that the issue will be resolved as Revel would not be a good fit for a store needing a Lottery integration.

Thank you for your patience while we get this resolved.

Regards,
Sarah at Revel

 

John from Josh ' John's Ice Cream

January 2018

January 2018

Customer since 2012: Easy to use, excellent features, poor customer service. Be careful...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This system is highly customizable and easy to use. Reports are excellent and Revel does a nice job of continuously updating the backend to be more useful. Keeping track of employee hours is easy and efficient.

Cons

We have been a customer since 2012 and Revel has changed the playing field:

1) Revel now charges more per terminal per month if you choose to not use their credit card processing service. This wasn't the case when we signed up.

2) We purchased 2 scales in 2012 and two more for a second location in 2014. Revel's updated system no longer supports these peripherals. Revel offered me a discount for replacement of these scales for ones that work. Not good enough! This same situation occurred earlier with printers which I had to repurchase.

In addition to changing the playing field, the customer service is not good. Expect the system to go down at least 3 to 4 times a year when Apple upgrades their iOS.

Revel has changed their business model. They are now in the business of credit card processing. I see this as a sign of a struggling business and would be concerned about their longevity.

3) Confusing payment structure.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: January 2018

January 2018

 

Hi John,

Thank you so much for your feedback. I am sorry to hear that there have been issues with your scales and our latest release. I am confident that the issue will be resolved and do apologize for the delay. I have escalated your case to our customer relations team and they will be sure to address any outstanding issues for you.

You are always welcome to schedule a time to share your feedback with me at community@revelsystems.com. Happy to learn more about your experience.

Regards,
Sarah at Revel

 


November 2017

November 2017

Easy and accessible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Really easy to use and revel gives us lots of visibility into different aspects such as scheduling, payroll, and sales.
We love it because it serves many different purposes for us.

Cons

A few glitches through the point of sales systems. Software will freeze from time to time as well which does effect the productivity to have that lag.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: November 2017

November 2017

 

Hi There,

Many thanks for the nice review! Glad to hear that you are getting a lot out of the Revel platform!

Cheers,
Sarah at Revel

 

Thomas from MEAT Eatery And Taproom
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Had to get rid of system after 2 years - integration problems with Apple updates. Constant crashing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was a learning experience for sure.

Pros

Easy to add specials and new items, great to check sales and labor costs on my phone wherever I was. Light weight - easy to use.

Cons

Terminals went out of sync with each other and caused major problems with ordering and reports, affected customer service. Every time Apple does an update the system does not work (2-3 times a year). Customer service is not much of a help. We had to remove the system after 2 years we had so many problems. They still send me daily reports a year later after we cancelled with them.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: November 2017

November 2017

 

Hi Thomas,

I am really sorry that you had such a poor experience. We have listened to our customers' feedback and we have increased our Beta testing to mitigate potential bugs in conjunction with software releases. Unfortunately, we cannot control Apple's releases, but do our best to time releases with theirs. Your feedback is appreciated.

Regards,
Sarah at Revel

 

Charley from We Olive, LLC
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Overall worth the sticker shock

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased visibility of individual establishment performance through cloud-based control panel and reporting.

Pros

It is reliable. That is the name of the game in a retail and restaurant service environment. It just needs to work day in, day out. Revel has been a lot more reliable than the 2 other point-of-sales we have used in the past.

Cons

The price. The initial equipment is expensive and the subscription is expensive. Again, it's worth it though.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: October 2017

October 2017

 

Hi Charley,

Thank you so much for the great feedback! Glad to hear you are a happy customer :)

Cheers,
Sarah at Revel

 

timothy from Monkey Business Paddle Adventures
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Poor billing practices after cancellation requested

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I think it's overpriced and too time-consuming inputting modifiers and making changes to suit our business needs

Pros

I got to keep the really expensive iPad. My workers made a lot of money in overtime because of the time on the phone with customer support troubleshooting problems with the software.

Cons

As a business owner please do your due diligence and run from this company. After calling to stop the recurring billing from Revel and receiving a ticket 1245556, which stated it was being sent to billing department for cancellation. Revel continued to bill until i contacted them a second time. Their excuse of needing to speak to someone in client relations first before they would cancel the service. No indication when the 1st request to cancel was made that I had to call or speak to anyone else. They go on and on about company policy and how I don't see it their way. Someone calls to cancel a service, as a responsible business you cancel it, you don't leave the account open and continue to bill. If I say cancel, I don't need a sales guy calling from customer relations to offer incentives or to gather facts about his product or why am I leaving. Stop wasting customer's time having them speak to multiple people just to have you stop taking money out of their account month after month.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: October 2017

October 2017

 

Hi Timothy,

I do apologize for the inconvenience and added frustration. Revel has a policy in place to protect our customers which requires our customers to cancel their account with our customer service team specifically. Unfortunately, if they are unable to reach you, it can prolong the process. I have shared your feedback with our leadership team as we do understand that the experience has been a frustrating one - not what we want for our customers.

Regards,
Sarah, Community Manager at Revel

 

Shelby from Bush's Chicken
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Elegant, simple, very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

There are many features of the Revel IPad POS that I really like. One of the the most important would be the simplicity and ease of use of the product. It's very simple to program a menu and the menu can be set up however you please. Employee's orders can be tracked by using their personal employee number to take an order. I really like that the devices are mobile and orders can be sent in on the go. Orders that have already been submitted can easily be altered accordingly. Keeping track of inventory is a breeze as well as the system keeps up with the product being sold. Overall this is a great system.

Cons

One of the only downfalls I've come across would be keeping the mobile devices charged during busy times. But we've basically worked that issue out with trial and error.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Shelby,

Wow, what a nice review! Thank you for your input and it's great to hear you are enjoying our Mobile Order Takers and inventory management functionality.

I have heard that sometimes experimenting with charging cords and the charging blocks can help issues with keeping a charge.

Thank you, again!
Cheers,
Sarah at Revel

 

Greg from Malawi's Pizza
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

The best SMB point-of-sale for the money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to train employees on, decreased costs, moved scheduling into our POS and removed some of the payroll issues we were having. Quickbooks integration made our accountants happy too

Pros

It's inexpensive, cloud-based, easy to set up & operate and doesn't break the bank on start-up fees & equipment. Love that they use iPad's & android so that I'm not stuck with worthless computer equipment when it's time to upgrade.
System has above-average, out-of-the-box reporting & had many of the small odds and ends we were wanting to make payroll, scheduling, and inventory tracking easier

Cons

Inventory tracking is their weak spot. Yields, edible portion calculations and supplier integrations don't exist. It's a simple system and could get the job done for many restaurants but lacks some functionality if you're wanting to get the specifics

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Greg,

Thank you so much for your review and for your feedback! Would love to set up a time to hear more and maybe even recruit you for our advisory board ;)

Thank you again!
Cheers,
Sarah at Revel

 

Chris from Mike's Corner Deli
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Tons of customizations!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Pros

The ability to customize the POS
Online ordering built in at decent rate (may be more expensive now)
IPad based (flexibility)
Integrates with many payment processors (heads up on gateway fees)

Cons

Expensive
Seems like they are moving to a la carte pricing structure (more expensive)
Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: September 2017

September 2017

 

Hi Chris,

Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel.

Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback.

Hope your experiences of late have been great ones.
Cheers,
Sarah at Revel

 

Kim from Teed Sales LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

An affordable POS system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our speed of checking out a customer has more than quadrupled over our old Quickbooks system. The customers are much happier.

Pros

Revel is responsive to our concerns, and has made changes based on our suggestions. Checkout of a customer is very rapid.

Cons

It was originally developed for the bar/restaurant industry. We are a garden center. Some of the features are not well suited to that. Reports could be easier to customize to our needs. The thing we like the least is the inability to see the open account customers open balance from the back office.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: July 2017

July 2017

 

Hi Kim,

What a nice review! Thank you for posting to Capterra and for sharing your feedback. I appreciate your input as a retail customer - we are working very hard on our retail capability this year so I am sure you will see some great features with our next software release.

Thank you, again!
Cheers,
Sarah, Community Manager at Revel

 

Belen from Popbar Panama
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

extremely helpfull

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easier to use than others

Pros

This is easy to use and gives a lot of information for the monthly analysis of the bussines. Also it easy to put new products and edit prices.

Cons

I have been using this and I don't have any complaints. The only thing that I don't like is that they don't have a translator for spanish

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: July 2017

July 2017

 

Hi Belen,

Thank you so much for the 5-stars! We would definitely like to offer Spanish capability and Support in the future and your input is appreciated.

Cheers,
Sarah, Community Manager at Revel

 

Jaosn from cobble creek group
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Run... You have been warned!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

i will never recommend this product!

Pros

There are zero pros about this system and about this company! Their sales people lie and the system doesn't do what they say it will and never credit for their mistakes! We hired an attorney, contacted our bank to chargeback and turned them over to our state attorney general!

Cons

Their entire company is a con! You have been warned to find a more friendly service provider. Revel is a low low tier pos system!

Review Source: Capterra
 

Michael from Raven Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy transition, easy to use, easy to modify.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Easier tracking of everything I need, easier to modify and easier to teach to the end user.

Pros

Everything I need all in one package, the back end reporting is spectacular and I can monitor and adjust from anywhere.

Cons

Sometimes the support is hard to understand. With a business open as many hours as I am, updating the system can be a chore, and require a over night shift to accomplish.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: July 2017

July 2017

 

Hello Michael,

Thank you for the high rating! Your feedback is much appreciated.

I do understand that having to be closed for updating the POS can be challenging. You are able to remotely push changes to the POS. However, for updates to the Revel application, the iPads do need to power down and restart like most web-based applications. Ultimately, your POS is more secure because of it!

Thank you again for the review!
Cheers,
Sarah, Community Manager at Revel

 

Michael from Raven Cafe
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Easy and pleasant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use. Great reporting. Easier to make changes. Cloud based.

Pros

Everything is built in. Easy to get help, and very responsive. Always adding new features. Great reportingnoptions

Cons

Updates can be cumbersome to do, certain features do not work as the description leads you to think it will.

Review Source: Capterra
 

Robin from Manhattan Center
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Excellency In Bringing Latest Technology to User Friendly POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Higher sales revenues since we implemented Revel System. Both Front end and back end staff enjoys the ease of operations and timely reports.

Pros

Effectively Revel System has increased our sales revenue figure over 20%
Superior 24/7 Support
Easy to deploy. We have 24 mobile stations and using Revel System make it possible to reconfiguration locations as needed.
Fast Transaction Time
Real Time Monitoring for back office staffs
Very User Friendly, make training very fast

Cons

The only downside is that perhaps the app can be on Android platform also?
Otherwise, so far we have been very satisfied with the system.

Review Source: Capterra

  Response: Revel Systems, Bluebird Global (PPC only)

Date: June 2017

June 2017

 

Hi Robin,

Wow this is great feedback! Thank you so much for taking the time to share on Capterra.

Cheers,
Sarah, Community Manager at Revel

 

Jennifer from Redtail Aviation
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Wrong decision

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Just over a year ago we decided to move our POS system from Quickbooks POS to Revel POS and we have never stopped regretting that decision. The support is horrible, standard features that should always be available in POS are always "coming with the next update", the updates cause more problems than they fix, and the whole system is geared toward restaurants which is not at all what we do.

Pros

In theory, it would be awesome, but we needed reality and it's miserable.

Cons

Standard features are missing, support is rude and one of our tech guy spends 70 percent of his day on the phone with support trying to get help which takes days or weeks (or never) to resolve. The networks (emphasis on the plural) we had to set up to make this work were ridiculous. Each individual POS terminal requires it's own network with 4 appliances which is really messy and seems redundant, but it doesn't work any other way.

Advice to Others

Don't get it until they make some serious improvements to this software.

Review Source: Capterra