Rosy Salon Software


Rosy Salon Software by Floydware is a cloud-based salon and spa management solution designed for small and midsize businesses. It offers client scheduling, point-of-sale, inventory management, reporting and marketing within a suite. The product also helps salon owners partner with product manufacturers and distributors.

Rosy Salon Software lets users book salon slots, manage multiple appointments, access customer history and send personalized reminders. The point of sale (POS) feature enables users to manage checkout, cash drawers and gift cards. The solution offers Facebook integration, which allows users to schedule appointments from Facebook page.

With Rosy Salon Software, users can access and manage their appointments through mobile devices. The product also offers marketing features such as automated emails and loyalty programs. Users can also prepare different types of reports, such as accounting, payroll and revenue.

The product offers subscription pricing and is priced on a per user per month basis.



126 Reviews of Rosy Salon

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 126 reviews

December 2018

Monique from Retail

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Great tool

Great!

Pros



I assisted a friend with launching this for her business and I would defiantly recommend this software to any salon professionals.

Pros
Training is provided by rep who are very helpful and patient
Software is intuitive and user friendly
Help is available 24/7!

Cons

I really cannot day anything negative about it.

November 2018

Alysha from Home Instead Senior Care

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Functionality

4 of 5

November 2018

Rosy Review

Pros

I love having the appointment details handy via text and getting the reminders.

Cons

No complaints at this time, but I haven't used it long.

November 2018

Claudia from Consultorio de Psicologia

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Amazing service and value for your money.

Pros

Staff was very attentive and listened to all my concerns. They made sure I was comfortable and felt invited while they were providing their service.

Cons

Everything about my experience was wonderful.

November 2018

Denise from Almased USA

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Rosy Salon and Spa

It totally helps with setting appointments. I love how easy it is to find anything that has been saved.

Pros

This software is one of the easiest to maneuver thru.

Cons

Nothing I had a glitch in the beginning with the Facebook integration, but nothing further.

August 2018

Hillary from HairGem

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Rosy Salon and Spa review

I would defiantly recommend this software to any salon professionals. I would have loved to have had the option of paying a one time fee to have my rep. brought to Florida to be there during the first days of the salon opening to go over any issues and learning curve. She was so amazing I feel she should get a free trip for all of her patience and knowledge about this product!

Pros

I was introduced to this software by my rep . She took an incredible amount of time to train me how on how to set up my system and how to use it. It was user friendly but I needed her help. The 24 hour helpline was amazing as well .

Cons

I really cannot day anything negative about it.

August 2018

ransome from Wip downtown

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

I use this daily to manage my salon and am very satisfied

easy to use and all my information in one spot. good customer service. reporting available. and online schedule

Pros

I like how easy it is to use and all the report features. It also has the ability to keep all my product information and inventory.

Cons

the online scheduler could be easier to use. I have had complants from clients. I also don't think the text reminders work as often as I'd like

July 2018

Beth from Janet St Paul Studio for Hair

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Rosy is by far the best Salon / Beauty Industry Booking Software available today.

Pros

Rosy provides a robust platform all delivered via the cloud thereby not necessitating any equip. purchases by clients. The platform includes, booking, marketing, eCommerce, reporting and sales transactions functionality. All of these functions are amazing. The reporting though stands out and allows our team to have a visibility into our business which previously was unavailable. This information allows our management to make more informed and timely business decisions. This allows our team to move forward and meet or exceed our business goals!

Cons

As with all technology, there are always new features or changes which you would like to have in any platform. The Rosy management and customer support teams are very receptive to new ideas for the platform. However timing of any updates or new features must fit into a roadmap which sometimes doesn't allow the update to be made as quickly as you would like. This is normal though.

July 2018

Elizabeth from Marigold Salon, Spa, and Marketplace

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The Rosy Software is great, but the customer service is what really makes it exceptional!

The benefits I received from this software were excellent customer service, ease of website and salon software integration, ease of credit card and salon software integration, and ease of salon software set-up. As a new user, I was very easily able to set up my business info, add employees and their schedules, and add all of my salon and retail inventory. Highly recommend!

Pros

I am new to the salon business and have never used a scheduling/inventory software before. Because of the excellent customer service, I have been able to get our new salon up and running using the Rosy software. It takes time to learn, but is quite intuitive. Every single time I've called, customer service team has been patient and informative. I've never felt like my questions were bothersome to them.

I also purchased the cash drawer, receipt printer, and scanner from Rosy. I am very happy with these products and the help I received in setting them up. Working with the Card Connect company via Rosy to integrate our systems has also been very easy.

My experience has been better than expected and I highly recommend Rosy Salon Software to everyone who might need it.

Cons

At this time, I can't think of anything that I don't like about the software. It exceeds my expectations.

February 2018

Jacob from Blue Daisy

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

We love Rosy

Pros

Rosy is the lifeblood of our business (aside from staff, that is). It is dependable, and robust, and we love that we no longer have to worry about our Salon management software working, or about staff having a difficult time learning it. It is a must for all small salons and spas.

Cons

My only complaint would be that the reporting is somewhat lacking. I wish there were more ways to view the data online, rather than having to export large data sets just to get at what I want.

February 2018

Beth from B'Lewie Salon & Day Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

February 2018

Happy with some aspects but still waiting on reports promised day 1 - still waiting.....

Pros

Happy with text and email confirmations, fairly easy transition from previous software. Basic customer service is responsive for the most part.

Cons

Asked about 2 specific reports before purchasing product, promised they could create them no problem, still waiting almost 1 year later, they say they cannot give us a date when they will be done, one is for tax reporting. No apologies just told 'in development' then told nothing is worked on during Nov & Dec - so don't have issued during those 2 months. Not flexible for building or customizing reports that exist. Having issues with server but they cannot tell us if it is their issue or ours and we cannot have people kicked off mid appointment or mid check out. Booking multiple services are challenging and have to be booked separate.

Response from Floydware of Floydware

Replied June 2018

Thank you Beth (and your team) for working with us to address your reporting concerns. With the changes released a couple months ago, we understand your process is much smoother. Please feel free to contact support with any issues going forward. Thanks again - Jim.

January 2018

Erica from Advance HTI

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

So glad I switched

Pros

It was easy to switch since the staff did the transfer for us. Its much cheaper than the competitor we were using. The software is easy to learn. And we love the cloud based appointment book that is awesome since I dont have to worry about carrying it around. Their customer service is also friendly and easy to get a hold of.

Cons

I dont like that I have to pay extra to make appointments for a room/resource thats not being manned by a person.

November 2017

Angelo from Regal Barbers Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2017

Rosy is not a bad platform for some businesses but limiting for us. We were never told the payment processing option is not available in Canada. We would have never switched to Rosy had we known. We now have to use Rosy plus another POS to complete the tr

Rosy could be a serious competitor to the bigger salon softwares if it offered more flexibility in time increments for scheduling instead of the fixed 15 minute increments. Rosy would be easy sell in Canada if they integrated with the Canadian payment processing systems. Customer support seem very "protective" of their supervisors and don't like to forward calls to their superiors even when the issue is beyond their roles and responsiblities. The prevailing feelings we have of Rosy is that once we signed the agreement we were taken for granted

Pros

Rosy has been relatively stable. We encountered a few freezing and down times but have not had any prolonged disruptions. Staff find it easy to use

Cons

Limitations of 15-minute time increments is a costly deficiency for the business. In Canada, not having the capacity to process payment through Rosy is a major problem and a costly one in terms of time, efficiency, controls...etc.

October 2017

Lindsay from The Fringe Salon

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

It's has helped to keep our books more consistently full

Good for our salon business

Pros

Great for rescheduling and retail use/tracking. Easy to look information up on clients. Can write sidenotes.

Cons

Could have user manual for better ease of learning. Wish it had login account for multiple users to stay logged in to one search engine

October 2017

Cricket from Stillwaters Salon & Day Spa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Easy to work with

Pros

Being able to have it on the stylist phones and text message reminder appointments. The Format it is easier to use and user friendly

Cons

Did not transfer appointments that I had in my old software and I had to create all new services for each stylist

October 2017

Gary from RiKreations Hair Salon

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

After my conversation with Rachel Lechner i knew that this was the software for me!!

The price is 1 of the benefits from the other software that we switched from.. Rosy is less expensive!! And the support has been excellent..

Pros

The ease of use and the portability of it!! Being able to use it from any mobile devise!! The support has been great!! And have been able to learn the system quickly..

October 2017

Derek from SalonOps

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

This company sets itself above the rest with the best customer experience and service !!!

Pros

1. First cloud based software and we never have outage issues
2. Free text and email confirmations. Most of the others charge for this
3. Works on all devices, Apple, PC, iPad, tablet, phone Etc.
4. Built in marketing suite, no more need to pay extra for demandforce or some other add on companies marketing platform
5. Online Client Scheduling the best we have ever used; it has increased our online scheduling by 37%
6. Facebook Integration- this feature has been huge for us
7. Inventory Controls- automatic inventory ordering, no more counting bottles on the shelves
8. Mobile Web App- This is better than an app as it works on all devices and is free, it allows clients to book, check their accounts and shop all from the phone or tablet.
9. Reporting Engine- all the reports you need without the confusion
10. Product Reservations- clients can reserve products to buy when they get there and the system makes suggestions based on their service and when they should be out of their product.

October 2017

Carissa from Salon IQ

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

1 of 5

October 2017

Way too basic

While we only used the free 30-day trial, that was enough for us to decide that Rosy was not the right software for us and we needed something a little more customizable.

Pros

Very cheap, works well for a more simple industry, offers text reminders, decent customer service,

Cons

Very simple, not able to customize, text confirmations are extra, screen look is very childish and not appealing, online booking is not appeasing to the eye

October 2017

Ronette from Essentials of Palm Harbor

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Overall rosy has been a user friendly software for me and my employees to use

Pros

We love the online booking and that the therapists are able to see there appointments from there phone or at home

Cons

15 minute increments for appointments and no place to put a credit for a client. Also not being able to book multiple appointments at one time.

October 2017

Crystal from The Hair Performers

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2017

Makes my life so much easier

Pros

When people want to schedule something with me at the most random times I can check my schedule right then and there without having to get back to them another day. Some people get impatient and just go somewhere else, it's even worse when they come to me afterwards and I have to fix a bad dye job or haircut. And if something comes up last minute I can check my appointments and contact my clients to reschedule.

September 2017

Jody from The Lakeshore Spa

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

September 2017

It's just OK

We move back over to Rosy from Mindbody. I wish had spent more time looking at other programs. The customer service is great when you phone in for help and they always have been. For smaller businesses, maybe 5 staff and under, or sole proprietors it would be great program, but for a larger business it is too limited. Also, it would be nice to see the schedule adaptable for 10 minute increments instead of 15 so more customization to have schedule that fits the needs of your business. Also beef up the permissions, for example, the Staff are given certain permissions and we allow the staff to see each other's schedule so they can help set up for appointments accordingly, however, the staff would also like to view their tips for the day. But in the permissions for staff, you can do one or the other but not both. Why not? Finally, better reports for viewing staff productivities, I need to view 3 or more different reports to see Staff productivity. I would love to see a report that brings up all of the details for each staff member in one report only so team based pay or commission based pay could be monitored more accurately. This isn't a bad program but for me and our business, it's just OK. Hopefully Rosy can fix their IT issues so there are less interruptions. Thank you.

Pros

Booking an appointment is simple and customers tell us the online booking system is user friendly. It is also cost friendly.

Cons

There are constant interruptions with the server which is very frustrating. I wish Rosy would fix this already. When we used the program back in 2012 it was the same and nothing has improved since.