Rosy Salon software


122 reviews(4.5/5)
122 reviews(4.5/5)

Rosy Salon Software by Floydware is a cloud-based salon and spa management solution designed for small and midsize businesses. It offers client scheduling, point-of-sale, inventory management, reporting and marketing within a suite. The product also helps salon owners partner with product manufacturers and distributors.

Rosy Salon Software lets users book salon slots, manage multiple appointments, access customer history and send personalized reminders. The point of sale (POS) feature enables users to manage checkout, cash drawers and gift cards. The solution offers Facebook integration, which allows users to schedule appointments from Facebook page.

With Rosy Salon Software, users can access and manage their appointments through mobile devices. The product also offers marketing features such as automated emails and loyalty programs. Users can also prepare different types of reports, such as accounting, payroll and revenue.

The product offers subscription pricing and is priced on a per user per month basis.

Supported Operating System(s):
Web browser (OS agnostic)

122 Reviews of Rosy Salon

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  • Hillary from HairGem

    Number of employees: 1 employee

    August 2018

    Rosy Salon and Spa review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would defiantly recommend this software to any salon professionals. I would have loved to have had the option of paying a one time fee to have my rep. brought to Florida to be there during the first days of the salon opening to go over any issues and learning curve. She was so amazing I feel she should get a free trip for all of her patience and knowledge about this product!

    Pros

    I was introduced to this software by my rep . She took an incredible amount of time to train me how on how to set up my system and how to use it. It was user friendly but I needed her help. The 24 hour helpline was amazing as well .

    Cons

    I really cannot day anything negative about it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • ransome from Wip downtown

    Number of employees: 1 employee

    August 2018

    I use this daily to manage my salon and am very satisfied

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy to use and all my information in one spot. good customer service. reporting available. and online schedule

    Pros

    I like how easy it is to use and all the report features. It also has the ability to keep all my product information and inventory.

    Cons

    the online scheduler could be easier to use. I have had complants from clients. I also don't think the text reminders work as often as I'd like

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Beth from Janet St Paul Studio for Hair

    July 2018

    Rosy is by far the best Salon / Beauty Industry Booking Software available today.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Rosy provides a robust platform all delivered via the cloud thereby not necessitating any equip. purchases by clients. The platform includes, booking, marketing, eCommerce, reporting and sales transactions functionality. All of these functions are amazing. The reporting though stands out and allows our team to have a visibility into our business which previously was unavailable. This information allows our management to make more informed and timely business decisions. This allows our team to move forward and meet or exceed our business goals!

    Cons

    As with all technology, there are always new features or changes which you would like to have in any platform. The Rosy management and customer support teams are very receptive to new ideas for the platform. However timing of any updates or new features must fit into a roadmap which sometimes doesn't allow the update to be made as quickly as you would like. This is normal though.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Elizabeth from Marigold Salon, Spa, and Marketplace

    July 2018

    The Rosy Software is great, but the customer service is what really makes it exceptional!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The benefits I received from this software were excellent customer service, ease of website and salon software integration, ease of credit card and salon software integration, and ease of salon software set-up. As a new user, I was very easily able to set up my business info, add employees and their schedules, and add all of my salon and retail inventory. Highly recommend!

    Pros

    I am new to the salon business and have never used a scheduling/inventory software before. Because of the excellent customer service, I have been able to get our new salon up and running using the Rosy software. It takes time to learn, but is quite intuitive. Every single time I've called, customer service team has been patient and informative. I've never felt like my questions were bothersome to them.

    I also purchased the cash drawer, receipt printer, and scanner from Rosy. I am very happy with these products and the help I received in setting them up. Working with the Card Connect company via Rosy to integrate our systems has also been very easy.

    My experience has been better than expected and I highly recommend Rosy Salon Software to everyone who might need it.

    Cons

    At this time, I can't think of anything that I don't like about the software. It exceeds my expectations.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jacob from Blue Daisy

    Specialty: Salons

    Number of employees: 11-50 employees

    February 2018

    We love Rosy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Rosy is the lifeblood of our business (aside from staff, that is). It is dependable, and robust, and we love that we no longer have to worry about our Salon management software working, or about staff having a difficult time learning it. It is a must for all small salons and spas.

    Cons

    My only complaint would be that the reporting is somewhat lacking. I wish there were more ways to view the data online, rather than having to export large data sets just to get at what I want.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Beth from B'Lewie Salon & Day Spa

    Number of employees: 11-50 employees

    February 2018

    Happy with some aspects but still waiting on reports promised day 1 - still waiting.....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Happy with text and email confirmations, fairly easy transition from previous software. Basic customer service is responsive for the most part.

    Cons

    Asked about 2 specific reports before purchasing product, promised they could create them no problem, still waiting almost 1 year later, they say they cannot give us a date when they will be done, one is for tax reporting. No apologies just told 'in development' then told nothing is worked on during Nov & Dec - so don't have issued during those 2 months. Not flexible for building or customizing reports that exist. Having issues with server but they cannot tell us if it is their issue or ours and we cannot have people kicked off mid appointment or mid check out. Booking multiple services are challenging and have to be booked separate.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Floydware, Floydware

    June 2018

    Thank you Beth (and your team) for working with us to address your reporting concerns. With the changes released a couple months ago, we understand your process is much smoother. Please feel free to contact support with any issues going forward. Thanks again - Jim.

  • Erica from Advance HTI

    January 2018

    So glad I switched

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was easy to switch since the staff did the transfer for us. Its much cheaper than the competitor we were using. The software is easy to learn. And we love the cloud based appointment book that is awesome since I dont have to worry about carrying it around. Their customer service is also friendly and easy to get a hold of.

    Cons

    I dont like that I have to pay extra to make appointments for a room/resource thats not being manned by a person.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Angelo from Regal Barbers Inc.

    Specialty: Salons

    Number of employees: 11-50 employees

    November 2017

    Rosy is not a bad platform for some businesses but limiting for us. We were never told the payment processing option is not available in Canada. We would have never switched to Rosy had we known. We now have to use Rosy plus another POS to complete the tr

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Rosy could be a serious competitor to the bigger salon softwares if it offered more flexibility in time increments for scheduling instead of the fixed 15 minute increments. Rosy would be easy sell in Canada if they integrated with the Canadian payment processing systems. Customer support seem very "protective" of their supervisors and don't like to forward calls to their superiors even when the issue is beyond their roles and responsiblities. The prevailing feelings we have of Rosy is that once we signed the agreement we were taken for granted

    Pros

    Rosy has been relatively stable. We encountered a few freezing and down times but have not had any prolonged disruptions. Staff find it easy to use

    Cons

    Limitations of 15-minute time increments is a costly deficiency for the business. In Canada, not having the capacity to process payment through Rosy is a major problem and a costly one in terms of time, efficiency, controls...etc.

    This review was submitted organically. No incentive was offered
    Review Source
  • Lindsay from The Fringe Salon

    Number of employees: 1 employee

    October 2017

    It's has helped to keep our books more consistently full

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good for our salon business

    Pros

    Great for rescheduling and retail use/tracking. Easy to look information up on clients. Can write sidenotes.

    Cons

    Could have user manual for better ease of learning. Wish it had login account for multiple users to stay logged in to one search engine

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cricket from Stillwaters Salon & Day Spa

    Number of employees: 2-10 employees

    October 2017

    Easy to work with

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Being able to have it on the stylist phones and text message reminder appointments. The Format it is easier to use and user friendly

    Cons

    Did not transfer appointments that I had in my old software and I had to create all new services for each stylist

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Gary from RiKreations Hair Salon

    Number of employees: 1 employee

    October 2017

    After my conversation with Rachel Lechner i knew that this was the software for me!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The price is 1 of the benefits from the other software that we switched from.. Rosy is less expensive!! And the support has been excellent..

    Pros

    The ease of use and the portability of it!! Being able to use it from any mobile devise!! The support has been great!! And have been able to learn the system quickly..

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Derek from SalonOps

    Number of employees: 2-10 employees

    October 2017

    This company sets itself above the rest with the best customer experience and service !!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    1. First cloud based software and we never have outage issues
    2. Free text and email confirmations. Most of the others charge for this
    3. Works on all devices, Apple, PC, iPad, tablet, phone Etc.
    4. Built in marketing suite, no more need to pay extra for demandforce or some other add on companies marketing platform
    5. Online Client Scheduling the best we have ever used; it has increased our online scheduling by 37%
    6. Facebook Integration- this feature has been huge for us
    7. Inventory Controls- automatic inventory ordering, no more counting bottles on the shelves
    8. Mobile Web App- This is better than an app as it works on all devices and is free, it allows clients to book, check their accounts and shop all from the phone or tablet.
    9. Reporting Engine- all the reports you need without the confusion
    10. Product Reservations- clients can reserve products to buy when they get there and the system makes suggestions based on their service and when they should be out of their product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Carissa from Salon IQ

    Number of employees: 2-10 employees

    October 2017

    Way too basic

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    While we only used the free 30-day trial, that was enough for us to decide that Rosy was not the right software for us and we needed something a little more customizable.

    Pros

    Very cheap, works well for a more simple industry, offers text reminders, decent customer service,

    Cons

    Very simple, not able to customize, text confirmations are extra, screen look is very childish and not appealing, online booking is not appeasing to the eye

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Ronette from Essentials of Palm Harbor

    October 2017

    Overall rosy has been a user friendly software for me and my employees to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We love the online booking and that the therapists are able to see there appointments from there phone or at home

    Cons

    15 minute increments for appointments and no place to put a credit for a client. Also not being able to book multiple appointments at one time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Crystal from The Hair Performers

    October 2017

    Makes my life so much easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    When people want to schedule something with me at the most random times I can check my schedule right then and there without having to get back to them another day. Some people get impatient and just go somewhere else, it's even worse when they come to me afterwards and I have to fix a bad dye job or haircut. And if something comes up last minute I can check my appointments and contact my clients to reschedule.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jody from The Lakeshore Spa

    Specialty: Spas

    Number of employees: 11-50 employees

    September 2017

    It's just OK

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We move back over to Rosy from Mindbody. I wish had spent more time looking at other programs. The customer service is great when you phone in for help and they always have been. For smaller businesses, maybe 5 staff and under, or sole proprietors it would be great program, but for a larger business it is too limited. Also, it would be nice to see the schedule adaptable for 10 minute increments instead of 15 so more customization to have schedule that fits the needs of your business. Also beef up the permissions, for example, the Staff are given certain permissions and we allow the staff to see each other's schedule so they can help set up for appointments accordingly, however, the staff would also like to view their tips for the day. But in the permissions for staff, you can do one or the other but not both. Why not? Finally, better reports for viewing staff productivities, I need to view 3 or more different reports to see Staff productivity. I would love to see a report that brings up all of the details for each staff member in one report only so team based pay or commission based pay could be monitored more accurately. This isn't a bad program but for me and our business, it's just OK. Hopefully Rosy can fix their IT issues so there are less interruptions. Thank you.

    Pros

    Booking an appointment is simple and customers tell us the online booking system is user friendly. It is also cost friendly.

    Cons

    There are constant interruptions with the server which is very frustrating. I wish Rosy would fix this already. When we used the program back in 2012 it was the same and nothing has improved since.

    This review was submitted organically. No incentive was offered
    Review Source
  • Kay from Hair Focus by Kay

    Number of employees: 1 employee

    July 2017

    I simply cannot express how happy I am with this software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's an absolute time saver for me. It's easy to use and my clients love the online booking feature!

    Pros

    As a booth renter in a rental salon, Rosy has allowed me to run my business and keep all of my contacts and books private while I let the receptionists check clients in for me. Online booking has been great for business too - My clients love it! They can book their appointments anytime that is convenient for them. The auto confirm feature is also a lifesaver for me. I just set the preferences and then my clients get a text or even an email confirmation to remind the about thier appointment. That way I don't have to make calls at the end of the day. Total time saver!

    Review Source: Capterra
  • Jacob from The Blue Daisy

    July 2017

    Gets you part of the way there...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very simple to set up and use. There are not a lot of bells and whistles, and so the software is fairly intuitive for our staff.

    Cons

    Because it is cloud based, you are dependent on the reliability of the administrator's servers. Over the past month, there have been 2 outages that lasted several hours each. Reliability is critical in this industry, and we can't afford to have the systems down during the work day.
    The software is bare bones. This software will not support the flawless transaction flow you experience when going to a fast food chain, or other well-seasoned business. The software supports simple transactions and scheduling, but does not accommodate more complex customization which can be found with other Salon Software on the market.

    Review Source: Capterra
  • Meghan from Lucias the salon

    June 2017

    Easy to use and I love that I am able to book appointments and cancel appointments from my phone....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use and able to look at your schedule and book clients from wherever you are

    Pros

    The availability from my phone and that I can just access everything from wifi .. I am able to check my schedule and change anything I want from Home

    Cons

    That wifi is our oe slow that I can't access.. even from work.. it is sometimes slow if the wifi isn't working

    Review Source: Capterra
  • Chelsea from Lucias the salon

    May 2017

    My salon has it and it's very organized and easy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I can search for everything I need. The information for past present and future clients, formulas, and recent history.

    Cons

    I'm not sure, I think maybe an option that specifically is designed to calculate haircuts only, color only, or any service individually.

    Review Source: Capterra
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