Rosy Salon Software


 

Rosy Salon Software is a web-based salon and spa management software solution that enables professionals in the beauty industry to schedule appointments and improve customer engagement.

The product also helps salon owners partner with product manufacturers and distributors.

Rosy Salon Software lets users book salon appointments, schedule multiple appointments, access customer history and send personalized reminders. The point of sale (POS) feature enables users to provide faster checkouts and manage cash drawers and gift cards.

With Rosy Salon Software, users can access and manage all their appointments through mobile devices. The product also offers marketing features such as automated emails and loyalty programs.

This solution is suitable for small to midsize businesses and is priced on a per user per month basis.

 

Rosy Salon - Online appointment scheduling
 
  • Rosy Salon - Online appointment scheduling
    Online appointment scheduling
  • Rosy Salon - Inventory management
    Inventory management
  • Rosy Salon - Confirm appointments
    Confirm appointments
  • Rosy Salon - Reporting
    Reporting
  • Rosy Salon - Facebook integration
    Facebook integration
  • Rosy Salon - Mobile scheduling
    Mobile scheduling
Supported Operating System(s):
Web browser (OS agnostic)

111 Reviews of Rosy Salon

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Jody from The Lakeshore Spa
Specialty: Spas
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

It's just OK

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We move back over to Rosy from Mindbody. I wish had spent more time looking at other programs. The customer service is great when you phone in for help and they always have been. For smaller businesses, maybe 5 staff and under, or sole proprietors it would be great program, but for a larger business it is too limited. Also, it would be nice to see the schedule adaptable for 10 minute increments instead of 15 so more customization to have schedule that fits the needs of your business. Also beef up the permissions, for example, the Staff are given certain permissions and we allow the staff to see each other's schedule so they can help set up for appointments accordingly, however, the staff would also like to view their tips for the day. But in the permissions for staff, you can do one or the other but not both. Why not? Finally, better reports for viewing staff productivities, I need to view 3 or more different reports to see Staff productivity. I would love to see a report that brings up all of the details for each staff member in one report only so team based pay or commission based pay could be monitored more accurately. This isn't a bad program but for me and our business, it's just OK. Hopefully Rosy can fix their IT issues so there are less interruptions. Thank you.

Pros

Booking an appointment is simple and customers tell us the online booking system is user friendly. It is also cost friendly.

Cons

There are constant interruptions with the server which is very frustrating. I wish Rosy would fix this already. When we used the program back in 2012 it was the same and nothing has improved since.

 
 
 
Showing 1-20 of 110

Cricket from Stillwaters Salon & Day Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Easy to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being able to have it on the stylist phones and text message reminder appointments. The Format it is easier to use and user friendly

Cons

Did not transfer appointments that I had in my old software and I had to create all new services for each stylist

Source: Capterra
 

Gary from RiKreations Hair Salon
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

After my conversation with Rachel Lechner i knew that this was the software for me!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The price is 1 of the benefits from the other software that we switched from.. Rosy is less expensive!!
And the support has been excellent..

Pros

The ease of use and the portability of it!! Being able to use it from any mobile devise!! The support has been great!! And have been able to learn the system quickly..

Source: Capterra
 

Derek from SalonOps
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

This company sets itself above the rest with the best customer experience and service !!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

1. First cloud based software and we never have outage issues
2. Free text and email confirmations. Most of the others charge for this
3. Works on all devices, Apple, PC, iPad, tablet, phone Etc.
4. Built in marketing suite, no more need to pay extra for demandforce or some other add on companies marketing platform
5. Online Client Scheduling the best we have ever used; it has increased our online scheduling by 37%
6. Facebook Integration- this feature has been huge for us
7. Inventory Controls- automatic inventory ordering, no more counting bottles on the shelves
8. Mobile Web App- This is better than an app as it works on all devices and is free, it allows clients to book, check their accounts and shop all from the phone or tablet.
9. Reporting Engine- all the reports you need without the confusion
10. Product Reservations- clients can reserve products to buy when they get there and the system makes suggestions based on their service and when they should be out of their product.

Source: Capterra
 

Carissa from Salon IQ
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Way too basic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

While we only used the free 30-day trial, that was enough for us to decide that Rosy was not the right software for us and we needed something a little more customizable.

Pros

Very cheap, works well for a more simple industry, offers text reminders, decent customer service,

Cons

Very simple, not able to customize, text confirmations are extra, screen look is very childish and not appealing, online booking is not appeasing to the eye

Source: Capterra
 

Ronette from Essentials of Palm Harbor

October 2017

October 2017

Overall rosy has been a user friendly software for me and my employees to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
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Pros

We love the online booking and that the therapists are able to see there appointments from there phone or at home

Cons

15 minute increments for appointments and no place to put a credit for a client. Also not being able to book multiple appointments at one time.

Source: Capterra
 

Kay from Hair Focus by Kay
Number of employees: 1 employee Employees number: 1 employee

July 2017

July 2017

I simply cannot express how happy I am with this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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It's an absolute time saver for me. It's easy to use and my clients love the online booking feature!

Pros

As a booth renter in a rental salon, Rosy has allowed me to run my business and keep all of my contacts and books private while I let the receptionists check clients in for me. Online booking has been great for business too - My clients love it! They can book their appointments anytime that is convenient for them. The auto confirm feature is also a lifesaver for me. I just set the preferences and then my clients get a text or even an email confirmation to remind the about thier appointment. That way I don't have to make calls at the end of the day. Total time saver!

Source: Capterra
 

Jacob from The Blue Daisy

July 2017

July 2017

Gets you part of the way there...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very simple to set up and use. There are not a lot of bells and whistles, and so the software is fairly intuitive for our staff.

Cons

Because it is cloud based, you are dependent on the reliability of the administrator's servers. Over the past month, there have been 2 outages that lasted several hours each. Reliability is critical in this industry, and we can't afford to have the systems down during the work day.
The software is bare bones. This software will not support the flawless transaction flow you experience when going to a fast food chain, or other well-seasoned business. The software supports simple transactions and scheduling, but does not accommodate more complex customization which can be found with other Salon Software on the market.

Source: Capterra
 

Meghan from Lucias the salon

June 2017

June 2017

Easy to use and I love that I am able to book appointments and cancel appointments from my phone....

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

Easy to use and able to look at your schedule and book clients from wherever you are

Pros

The availability from my phone and that I can just access everything from wifi .. I am able to check my schedule and change anything I want from Home

Cons

That wifi is our oe slow that I can't access.. even from work.. it is sometimes slow if the wifi isn't working

Source: Capterra
 

Chelsea from Lucias the salon

May 2017

May 2017

My salon has it and it's very organized and easy.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

I can search for everything I need. The information for past present and future clients, formulas, and recent history.

Cons

I'm not sure, I think maybe an option that specifically is designed to calculate haircuts only, color only, or any service individually.

Source: Capterra
 

Meghan from Lucias the salon

May 2017

May 2017

Easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

That I can see my schedule from my phone and am able to edit look at clients info from where ever I am

Cons

sometimes very slow and goes in and out because of wifi causing us to have to restart it or not able to process payment

Source: Capterra
 

Jenn from Lucias the salon on Main

May 2017

May 2017

Think it works great! No issues.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I like the ease of access from my phone! I can check my schedule while I'm at home. Look up formulas, etc.

Cons

No complaints...a few times it has made me log in after every use, or ran slow. But that only has happened a few times.

Source: Capterra
 

Kortney from Lucia's

May 2017

May 2017

My experience with Rosy is daily and I have come to not only get used to this system but love it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support
Pros

I love that Rosy simplifies our clients for us (saved formulas, booking, future appointments, etc..)

Cons

Sometimes Rosy fails to work and causes delays, but it's very rare. I also wish Rosy had an option for double booking instead of having to book everything spaced out and individually.

Source: Capterra
 

Hana from Lucia's... the Salon on Main

May 2017

May 2017

Rosy makes my life as a front desk coordinator a breeze!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Usability is seamless, it's easy to manage all client profiles, color coordinated, and is tailored to the needs of each salon. I had no experience working with salon software or scheduling in general, but our rep made it simple to navigate and understand the different types of services. While I'm working at the front desk, my rep is my best friend and my lifeline. I would definitely recommend investing in it to a friend.

Cons

Adding a tip! I wish the software was able to add a tip line to receipts and print it that way. Sometimes asking guests if they'd like to add gratuity can be awkward.

Source: Capterra
 

Sally from Lucias...the salon on main

May 2017

May 2017

I've used a few other software systems Rosy is by far my favorite because of how easy it is

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I've used a few other software systems Rosy is by far my favorite because of how easy it is. The reports are simple and easy to understand Really everything about it as simple. Other software is I've used you have to go through several screens just to find your answer. I appreciate so much that is not the case here. Also your technical support is excellent!

Cons

There have been some serious system crashes lately that have made it difficult to operate But I will say you guys do whatever you can to make it right and you own the problem and don't try to blame other shit for it. I truly appreciate that

Source: Capterra
 

karyn from A Perfect Touch
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Awesome product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Support

Oh my goodness! This software rocks and has pretty much everything I need for my business. It is intuitive, easy to use and look at, you don't get nickel and dime for every extra, the extra marketing package is well worth the money (great client feedback, especially regarding text reminders), and customer support is always helpful.
The only two cons I've run into, and have mentioned to the support team, are that you have to print out a separate receipt and hand it to your customers to fill in the tip amount (which I feel is presumptuous and rude) and then print another for them to sign. In an industry that often, but not always involves gratuity, that just seems rather pressuring. The other is that there is no option to build in check out/cleanup time with appointments. There is a processing time option, but no way to add cleanup time without your clients thinking that their 60 min facial is now 75 minutes, like what their reminders tell them. Those are the only two downfalls I've found to date, but I can work around those issues until they are fixed.
I highly recommend Rosy! I don't have to log on and off every time I want to use the system, have it running on iPads and Macs and PC's with no issues or delays in processing or loading, and can also have clients securely store their cc info for future bookings, phone orders, and cancellation fees. I love Rosy!

Pros

Everything! Easy to use, easy to program, easy to run from multiple devices in multiple locations, never have an issue signing on, POS system rocks. My life has been made so much easier with Rosy!

Cons

Not a fan of handing clients a tip worksheet and then a separate receipt to sign for credit card payments, no way to build in cleanup/checkout times into services. Otherwise, that's it.

Source: Capterra
 

Melissa from Tangles & Co. SALON
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Great program for the Money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

Rosy has been an affordable option for my salon for scheduling and tracking. They are always updating and improving the program.

I look forward to many more options w them as they constantly improve their company!

Pros

Ease of use
Backed up in the cloud
Remote access

Cons

Sometimes the upgrades arent an upgrade w changes- but we adapt

Source: Capterra
 

Renee from Salon Eclipse
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Don't like change but going Rosy was the best thing I ever did!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use software with great support! I can check my schedule from anywhere. We Can check future appointments with a click. Move appointments and make them in seconds. All our gift cards are filed and can be checked for balances. I haven't even begun to use this software to its fullest capability and my life is way less stressed. I highly recommend Rosy to any salon. It works brilliantly even with being a booth rental salon with 10 girls.

Pros

Easy fast and well organized

Cons

Can't seem to let someone pay for someone's appointment in advance

Source: Capterra
 

Kimberly from The Waxx Room
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

For the most part, it's great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I like that they're constantly working to improve and add more features. Some of the features need more options and flexibility to be more useful, but as time goes on, I'm sure they'll continue to make improvements. Specifically the Rewards feature and the parameters for Mass Email Client Lists need to be updated. Also, the Image Library needs to be accessible on mobile again. Their Online Booking is great!

Pros

The Online Booking and schedule view (I really like the red time bar they added recently)

Cons

They sometimes make "improvements" that make things worse/harder. For instance, removing the Image Library from mobile. These days a lot of people are using apps to create images for Social Media, so you need to be able to easily add them to the Image Library from your phone.

Source: Capterra
 

Kirsten from Prima Hair by Kirsten
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Great service for my business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am one person operating the business. Rosy is a great tool for both me and my clients. My clients can make an appointment at their convenience which frees me from returning messages regarding appointments. Reminder emails are helpful.

Pros

Ease for clients to make appointments

Cons

Reminder emails not always sent

Source: Capterra
 

Colleen from BC HAIR DESIGNZ
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Rosy Review 2017

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
Value
Support

I have had nothing but great luck with Rosy. If I have a problem I contact them, they're response time is almost immediatly. Very user friendly!!

Pros

Very user friendly, can access from any mobile device.

Cons

Wish it had more categories pre installed for professional inventory counts., Also wish you could imput color formulas and it would subtract from inventory.

Source: Capterra
 
 
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