Vagaro Software


 

Vagaro is a cloud-based salon and spa management solution that allows users to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory.

Salon owners can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website. Its mobile app is available for Android and iOS-based smartphones. Vagaro manages front desk operations such as appointments, sending confirmation emails and messages to clients and alerts to salon owners.

Salon owners can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email and social media platforms. Customers can also create personalized profiles with their contact information, booking history and feedback.

This product enables salon owners to keep records of their customer service histories and generate customizable reports with graphs and charts to track business performance.

 

Vagaro - Generate booking slots
 
  • Vagaro - Generate booking slots
    Generate booking slots
  • Vagaro - Book appointments
    Book appointments
  • Vagaro - Point of sale integration
    Point of sale integration
  • Vagaro - Services listed
    Services listed
Supported Operating System(s):
Web browser (OS agnostic)

1,162 Reviews of Vagaro

 

Start your review of Vagaro

Click to start
https://www.softwareadvice.com/salon/vagaro-review/
Software Advice Reviews (4)
More Reviews (1,158)

Showing 1-4 of 4

Jennifer from Jekyll and Hyde
Specialty: Cosmetology
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Ok for single operator. Not effective for bigger salon.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Their customer-service department seems to be filled with condescending 20 somethings who enjoy attempting to make users feel inadequate. The last 3 times I've had to call-in and ask a question or have voice a concern about the product, I've been spoken down to by someone half my age.

Pros

The calendar is easy and self explanatory. It seems easy to use Even for people with no computer experience . If you're still using pencil and paper , this is way better than that . Probably a great product for both renters. Clients like notification system.

Cons

If you've used any other salon softwares that are in a high performance category as far as reporting and/or user experience this will not suit your needs . It is very rudimentary in its performance . It does not allow for any customization in reports or in applications .
Many features are archaic and need updating. The feature to logout users after a certain amount of time can't recognize the difference between idle and not idle so it will log you out and lose your work in the middle of a session . The "marketing" section is mediocre at best . IF you've already been running a computerized operation for 5 yrs or more, you will find the software completely inefficient . It does not save your work if you're in the middle of procedures when it logs out . It cannot tell the difference between tasks in progress and idleness . If you leave the program wide-open and it doesn't log anybody out automatically, then your separate users have no recognition within the system, Unless they individually and manually log themselves in-and-out every time . SO MANY SILLY TIME WASTING things that MUST be done manually every session. Yuck.

 
 

amanda from Salon
Specialty: Cosmetology
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Not user friendly we did a trial and had more headaches then ever we were switching from being on the books to something online this is not the option we should have gone with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They are not the best option out there do your research before setting up the whole system

Pros

I didn't find anything great about this maybe that they will make you a website if you need one but honestly nothing really great

Cons

This software is not user friendly I realize it is very inexpensive but the customer service is horrible we needed help with certain things and the people that we would talk to pretty much made us feel like we weren't important and didn't care about our problems they were very ignorant it's unfortunate that it didn't work out seeing that everyone speaks very highly of them but I feel as if they need a lot more growing to do especially with the calendar itself and the people that are helping the customers ! They make everything harder then it needs to be!

 
 

Cher from Aerial Sports
Specialty: Gym
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

DO NOT USE THIS PROGRAM!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

There are several other app options that are better. I trialled several of these type of app/programs. They were the only one that asked for a credit card to do a trial. The other programs emailed and stated the trial was almost over and do I want to continue. Vagaro sent me one email, when I signed up, and one more 30 days later stating they have charged me the monthly fee. They didn't email stating my trial was almost over. And dealing with several, it's hard to remember them all. I couldn't believe it when I received an email from them saying they've charged me money... without even informing me they would do so.

There are far better programs out there. No need to use this one that will steal money from you. And, they have no option for a refund. I tried their program for only a few days before finding better alternatives. I still can't believe they took money without informing the customer. That is fraudulent.

Pros

None. There are identical options that do not ask for a credit card during the trial period.

Cons

They will steal your money! Do not give them your credit card details to trail.

 
 

Anna from Crabbe Homes
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Easy for you and for clients!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used Vagaro as a Day Spa Manager and as a client. As a Day Spa Manager, the software made the chaos of scheduling seem like an easy task. Employees loved that clients could book appointments online, and the employee could verify the time slot before accepting the appointment. Anyone can access their schedule via smartphone, tablet, computer, etc. Clients loved that they could book their appointments 24/7 via their personal devices. It really is a win-win for everyone.

Pros

Convenience for employees and clients.
Sends reminders to clients about their appointments.

Cons

Nothing.

Advice to Others

Just do it. You will love it and so will your clients.

 
 
 
Showing 1-20 of 1,158

Becky from Hair Designs by Becky, Inc. c/o The Artist Group

October 2017

October 2017

One of the best Salon software programs. Always improving and taking suggestions from us!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

My entire business is ran through this software and I have always been very happy with it. Any challenges I may have a answered quickly and professionally.

Pros

Extremely user friendly and enables so many ways to run your business and maintain excellent client records.

Cons

I would like to see the font and screen image overall improve. It seems very basic. Some of the color changes could be updated.

Source: Capterra
 

Barbara from Wellness in Paradise
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Best in the Business. Love that its interactive with my clients .

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can keep track for every thing clients, formulas, price points, tips, retention, notes for name of clients dog or children. Or what they take in their coffee.

Pros

User friendly both side of coin. Professional and clients. Love the ability to contact clients reminder through email or text

Cons

Need soap notes for massage practice. Price change option Pop up for what was done at last visit "price point" and what was purchased in retail.

Source: Capterra
 

andreea from Andi myricks

October 2017

October 2017

its good for minimalistic stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I can do more than what I'm doing now, its not on paper. thank you I have nothing eles this is why ppl don't do reviews.

Cons

the gift certificate stuff I hate it all need new ones should do a lot more with that stuff. the new format isn't my fav either

Source: Capterra
 

Sydney from Layers and Lashes
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Easy, efficient, and convenient

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy, convenient, booking system that is up to date with todays world!

Pros

I love how fast I can get things done. My clients can easily click on a link and within five minutes they have their appointments made! No more phone tag.

Cons

I have only been using vagary for a short amount of time. The only thing I have noticed so far was when putting in services, it doesn't save in order and is hard to move things around after you put them in. Other than that. Things have been great!

Source: Capterra
 

Tracey Lynn from Girasole Spa
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

It's helped me save time by allowing my clients to go online and book their own appointments

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

the ability it gives my clients to schedule their appointments based on their own schedules. It gives them some control of their day while not causing hindrance to mine.

Cons

Trying to customize the backgrounds. Not easy! Pictures used have to be exact dimensions or they can't be used. Really such a headache. Should not be so complicated!

Source: Capterra
 

Anna from APLPC

October 2017

October 2017

I love Vagaro! It makes booking my hair appointments so easy, and the whole salon experience!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The user interface on the customer side is awesome, and all the automated reminders via text and email really make it easy to show up, remember appointments, and have all the necessary information at my fingertips.

Cons

Sometimes it takes a while to load, but other than that, the user experience on the customer side is fantastic.

Source: Capterra
 

Tina from Elite Medical Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great customer service. Easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use for providers, clients and accountants.

Pros

Easy to use and has most everything needed to easily manage your business. Perfect access for clients as well.

Cons

Wish it was compatible with flexible spending accounts and care credit. It would allow our clients more options to afford some of our more costly treatments.

Source: Capterra
 

Kayla from The Chop Shop Hair Salon
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Great just wish there was text receipts after customer is done

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I love how detail everything is in categories' and how you can see services in different color and as you check out it shows that the service is complete and you don't have to rethink and if you do forget one it goes on that day if you have to go back and check it out

Pros

easy and colorful detail is great things are easy to find on own and set up, clients love book online to help with less phone tag

Cons

no text receipts after customer done, customers liked the text after service is complete it was great when I had it on square but then I changed my program

Source: Capterra
 

Erika from Lovely Lashes by Erika/ Harmony Skincare
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

I have been able to focus on my passion and give my clients the attention they deserve. Thank you!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to completely control my business and client contact through Vagaro. Stress Free.

Pros

I have never had problems getting in the system. I have had Vagaro for over 3 years and I am blessed to have so many clients that I have not been able to use the entire benefit. I am so happy that every benefit that Vagaro offers is very easy to use. I am currently restructuring my business and I am very excited to explore all the options available.

Cons

Well, I am very grateful that Vagaro is very easy to use. However, I personally have NOT been Impressed with the customer service. I will leave it at that... The system itself is very valuable.

Source: Capterra
 

crystal from Shearly 'Gore'geous

October 2017

October 2017

awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is much easier to use compared to other software I have used in the past. I am very happy with it! I would definitely recommend this to other businesses. They are very helpful with any questions or concerns that you might have.

Cons

Trying to get pictures to load is definitely a pain. I feel this is a definite downfall when it comes to this system.

Source: Capterra
 

Vhanessa from Beaute Marque Studio

October 2017

October 2017

Love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use! Clients love that they can easily book with us online if we don't answer the phone. Time Saver!

Cons

If a client already used their email at another spa and doesn't know their password we can use it!!

Source: Capterra
 

angie from rapunzel you
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

BRILLIANT SERVICE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

THE APP is ace really easy to use and great on the move its fast as well and customer services is good

Cons

DOWN TIME NO WARNING and when i want to see dairy and book appts i cant other then that there isnt anything else

Source: Capterra
 

Rosemary from Hair Salon
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

works great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can book clients with ease day or night or make changes to existing appointments all from my phone.

Pros

The program is fairly easy to use. Most of my clients don't have a problem booking appointments. .

Cons

I set up most of the client profiles before leaving my last location. Some clients went on and created there own profiles...in some cases there were 2 profiles and its hard to eliminate the double profiles.

Source: Capterra
 

Heather from Fuzz Wax Bar
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Great Software Disappointed in Lack of Canadian Market Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Beautifully designed, has everything a business could want from start to finish.
Easy to use.
Many integrated features.

Cons

Really disappointed with the fact that they are unable to process credit cards within Canada, almost defeats the purpose of using the software.
Cannot set up memberships, unless you have credit card processing and will not allow you to add 3rd party Credit card processing.

Source: GetApp
 

Patrice from Hair by Patrice @ 5th Avenue Suites
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

I have tried other online booking but nothing compares to the ease of this app.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is going to help me grow my business and stay ahead of the game. I absolutely love this app and would recommend to everyone.

Pros

Vagaro is constantly staying ahead of the game and I believe they really care about making you and me successful for the simple fact of all of the amazing products they put out!!

Source: Capterra
 

CoCo from Trios Studio Salon

September 2017

September 2017

Hair stylist 20 plus years

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I have been with Vagaro for many years. Easy to use with multiple options to use with this software.

Cons

Vagaro is not really user friendly. There is too much on the website which creates clutter. You really have to look very hard to figure out what you are trying to do or what you want.

Source: Capterra
 

carolyn from Shears By Friends

September 2017

September 2017

exactly what I was looking for.

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Pros

It's very easy to use, self-explanatory. I think my favorite feature is that it texts your appointments when to come in.

Source: Capterra
 

Teri from Zen Garden Massage and Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

So far from the short time I have used it seems like it will fulfill my needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

With my lack of tech savviness this program is pretty simple to use. It offers ways to guide me thru.

Source: Capterra
 

Ziane from Salon

September 2017

September 2017

It has made my life easier and saves me time. My clients love it:)

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The confirmations and reminders are the best. They save me time and my clients appreciate the texts and or emails

Cons

Sometimes the app updates make it more confusing and the changes are not always readily accepted by my Ipad

Source: GetApp
 

Kira from Hair by Kira
Number of employees: 1 employee Employees number: 1 employee

September 2017

September 2017

It's an easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how easy it is to use, and the text messages that are sent when booking an appointment and confirming an appointment

Source: Capterra