Vagaro

RATING:

4.7

(3400)

About Vagaro

Vagaro is a cloud-based salon, spa and fitness business management solution that allows professionals to book appointments and manage various facility roles. It offers an integrated solution to manage bookkeeping, payroll, client databases and inventory management, as well as featuring email and text notifications to clients and automated email marketing. Users can list available appointment slots, and customers can then look for salon facilities nearby and book appointments through Vagaro’s website or the Vagaro app. VagaroPro, the business app, is available for Android and iOS smartphones. Users can create customizable promotional web pages to showcase upcoming events and special offers through Vagaro’s website or connect with their customers through email a...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Vagaro Pricing

1 user: $25 /month 2 users: $35 /month 3 users: $45 /month 4 users: $55 /month 5 users: $65 /month 6 users: $75 /month 7+ users: $85 /month

Starting price: 

$30.00 per month

Free trial: 

Available

Free version: 

Not Available

Vagaro checkout
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Vagaro Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Vagaro

1 - 5 of 3,374 Reviews

Christie

Sports, 1 employee

Used more than 2 years

Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed March 2021

Makes My Business & Life Scheduling Much Easier

User Profile

Federico

Verified reviewer

Banking, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

Great tool to Manage your Appointments and Scheduling

The Vagaro solution has really exceed our expectations, we needed a solution to schedule, update and follow up our consultants appointments and this tools has become a part of our day to day operations.

PROS

Excellent tool to book appointments online, very easy to use and implement. Saved us a lot of money increasing the efficiency from our consultants performance. Our [sensitive content hidden]receive confirmations and reminders, really supporting our business.

CONS

The main issue is the price, I believe it could be a little lower, they charge per user. A free version would be awesome!

Reason for choosing Vagaro

While doing the cost-benefit analysis Vagaro otained the highest value.

Reasons for switching to Vagaro

We changed from having our schedules in Microsoft Outlook because we needed a specialized tool that help us become more time efficient.

User Profile

Julie

Verified reviewer

Hospital & Health Care, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2023

Excellent time management tool for startups and SMEs

Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.

PROS

Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.

CONS

I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.

Reasons for switching to Vagaro

Clients' willingness to take charge of their own appointment scheduling over the Internet has grown over time. Vagaro's user-friendly technology makes hiring additional scheduling help unnecessary.

nicole

Retail, 2-10 employees

Used daily for more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed June 2024

Very basic software

It's below average in features but decent to use. it's just meh.

PROS

easy to use, affordable, visually appealing

CONS

very very very basic software. not many robust features that most booking software companies already have. automated text messaging to fill last minute appointments is a must yet not available. reporting features very basic and unusable.

Reason for choosing Vagaro

more affordable than existing software

Reasons for switching to Vagaro

vagaro was cheaper and with anything you get what you pay for. cheaper price means not many features.

Vendor Response

Thank you so much for sharing your feedback with us. Vagaro offers a wide range of marketing tools, a free marketplace, and 24/7 live support via chat, phone, and email. If you ever want to enhance our software, you can always submit a feature request on feedback.vagaro.com. We continuously seek ways to improve our services without breaking the bank. Additionally, we offer a waitlist feature for last-minute cancellations and the ability to send mass notifications. We appreciate you taking the time to share your thoughts with us.

Replied July 2024

Anonymous

1 employee

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Vagaro gets the job done.. ALWAYS SEEM TO IMPROVE

Overall it has been satisfactory, which is why I am still here. The inconvenience of setting up another platform has not been worth the move to another platform

PROS

Ease of use, consistency of good customer service and added features

CONS

High email/text marketing costs, high rates to process payments, inability to credit/rollover unused portion of marketing plan ( ie. if I pay for 5k emails and only use 2k, it would be nice to allow rollover of unused portion) Especially due to the fact that there have been many glitches or unexplained sends that were not actually sent!! We have so much wasted money due to this

Reasons for switching to Vagaro

Growth of our company caused new feature requirements.