Versum is a cloud-based salon management solution that helps manage daily operational tasks. It is suited for businesses of various sizes and can be accessed from internet-enabled devices, including smartphones and tablets.

Versum offers real-time online appointment booking embedded within salon websites. Alongside this feature, users receive an online appointment book, appointment history, appointment reminders and automatic thank you messages.

The customer relationship management (CRM) module of Versum allows users to send automatic birthday wishes, run targeted email marketing campaigns, integrate their accounts with social media sites and operate a loyalty and referral program. Versum also supports the back end of salon management by offering employee scheduling, real-time cash auditing, statistics and reporting, customer retention analytics and a point of sale module.

Versum is available for purchase on a monthly subscription basis. All users receive setup assistance, training sessions and technical support via email and phone.



97 Reviews of Versum

Overall rating

5.0 / 5 stars

Showing 1 - 20 of 97 reviews

November 2018

Abi from Abi G freelance Telemarketing

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Excellent customer service

Pros

the compatibility of gmail calendar was a plus for me - was looking for a software that would fit in with myself - kris has been so helpfull and the customer service was the icing on the cake . would recommend to all .

Cons

not being able to download an app for the customer

November 2018

Charlotte from Cowley Manor Hotel

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Fantastic

Had fantastic help along the way from Versum team, which made the move from a paper diary so easy and simple.

Pros

Having used a paper base diary for the last 9 years in the spa, moving to an online diary was a big deal. However the system is so easy to use.

Cons

Entering the staff schedules can be a long process, adding training, breaks etc in

October 2018

Katarzyna from Kasia

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Hi,

Pertect

Pros

Ease to use, a lot of options, good price

Cons

Everything works fine don't have a problem. In a future app will be perfect

October 2018

Zuzanna from Flair Beauty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Great software

Great!

Pros

Easy to use, very helpful software with excellent customer service.

Cons

Need a little upgrade. Hope more options will be provided.

October 2018

Anna from Massage Studio "Jasmine"

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Very Helpful System in my business .

Pros

I am in this system for several months. I can not imagine further developing my business without VERSUM. He is very helpful. It has a lot of options that facilitate the development of the company. I am very happy with this system and recommend it to anyone who has a company.

Cons

In my opinion, the cost of sending text messages should be included in the subscription.

September 2018

Ho from Miniphysio Co

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

User friendly, Easy to use, Support readily available from Versum team - Best one YET!

Pros

Customer Service is really great - even though the software is user friendly, the staff are more than willing to offer help and clarify what their software are capable of doing.

Although there are more of Versum for me to explore, I'm already impressed with the main features :

Automated Message for reminder, rescheduling, cancellation, confirmation of appointment

Online booking & payment; Not only that the booking page is easily accessible by our clients

Financial report - will save up so much time and human error!! Thank you Versum

Sales / Inventory tracker - all packages, gift cards are tracked!

Of course, there are more to be explored. Been using it for 2 weeks - I am IMPRESSED!

Thank you Versum!

Cons

Automated message perhaps can be done via in-app messaging software in the future perhaps.. as compared to sending via international lines, which may be additional cost for the user and also difficult for customers to reply back.

But this really is a minor issue, Versum is still awesome!

July 2018

Amal from Beyoutiful

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Very good

have been able to manage the appointments & reconcile with sales

Pros

The part that the appointments & Sales are integrated
The dashboard page

The after sales support is very quick & prompt

Cons

Not able to extract customer data.
Daily cash opening & Closing is a bit complicated
Customer address & phone number doesn't appear in appointment details


July 2018

Rachel from Rachel Eve

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Excellent. So simple to use. The support team are so helpful.

Pros

The customer service is super helpful and response time if you have any questions is almost instant! The support team do a lot of the initial set up and give one-to-one training sessions.

Cons

That is isn't run from an app, it's run from the web browser. Sometimes on the phone, it isn't very easy to use.

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Versum tool to increase customers.

Pros

Versus is easy to use and with the help of the team we quickly increase our clients in a short time. It has several features such as reminders, birthdays, confirmation messages that favor us as a company and our customers.

Cons


I think they should improve the help manuals in the sense that the information has to be more detailed, it would be great to add options for cancellation reasons.

May 2018

Aline from Maison du Sourcil Montreux,Switzerland

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

We are very happy to have Versum for our business !

Pros

What I like the most about Versum is having an organized agenda,time saved,easy to manage both parts( administrator/employees/clients)
that is so helpful for us that the customers can book anytime they want and that the Versum system send before an appointment a sms reminder.
Really recommended for similar businesses where you need to schedule appointments!
Is just perfect !
Customer service and Versum Support very friendly,promptly and professional .

Cons

Just till today I don't have no issues to reclaim

May 2018

Jane from Winklashbars Wilmslow Cheshire

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Functionality

5 of 5

May 2018

OUTSTANDING......

Pros

I am, in no way a computer expert and was putting off even looking at a software program out of fear of using it. I tentatively contacted versum and was soon chatting to Representative. He has literally changed the way our business works and since we've been using Versum's online booking system our bookings have increased unbelievably and our lives are so much easier. I cannot tell you how impressed I am with it.
Firstly Representative painstakingly gave me online tuition, he walked me through every single step. He has the patience of a saint. I was surprised to find out how easy the system was to use. But, if I did need anything at all rep or someone from versum would contact me immediately. Their customer service is fantastic, software, excellent, ease of use 5 star. Versum is one of the best companies I have ever dealt

Cons

I personally would like the software to allow my clients to buy gift vouchers online.
Even when I do call versum with a small issue it's dealt with or looked into. I'm struggling to vault it

April 2018

Kinga from Dream Catcher Beauty

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

very happy and I highly recommend it

I have not noticed any faults or inconveniences so far.

Pros

The best program to run the salon, in the first week of use I raised the turnover by 30%, irreplaceable and easy to use, works on several devices at the same time

March 2018

Mazen from Layan Laser and Skin Center

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Met and exceeded our expectations. We use it for our medical spa and working great to us.

Pros

Easy to use.
Makes scheduling, reminders, follow ups quick and simple.
Great features such as ability to take images, notes, book on line, inventory.

Cons

As of now, we have not come across any issue that would be a negative.

March 2018

Denise from Beautiful Nails & Day Spa

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Totally love this software. We have been using Versum for a couple of months now and it's awesome.

Pros

It's very easy to use and covers every aspect of our business. Clients love the appointment reminder and online booking feature.
Versum is a one stop solution for managing your salon and the price is very reasonable.

Cons

Would love to be able to link Versum reviews to my google business account. Or even to add a link to google.

March 2018

Malgorzata from Project Nails

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

2 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Best customer service ever

Pros

Easy to use
Make my life easier , don't need to remember to send text messages to customer, system is doing everything

Cons

One thing is deposit option not available , would be great to make it that option

March 2018

Monika from Be Beauty

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Perfect help for Small and big bussiness! Highly recommend

Saving time !

Pros

It is very easy to use. The best is the record of clients which you can see and check at any time.

Cons

It will be good if it will work as an app on the phone because sometimes it's slowly. Otherwise I like most of things in this software.

March 2018

Katarzyna from Breeze Cleaning Service

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

The program is easy to use, transparent and multifunctional.

Customer data is safe, I have statistics overview, information to the customer, the ability of many users, online booking.

Pros

Versum makes it easier for me to work with clients and employees, and at the same time protects my clients' data. Full control over the shared data. Settlement and forecast of sales and remuneration. Automatic mailing and SMS to customers. It meets my expectations.

Cons

I am missing the automation of regular customer visits. Limitations in the form of employee settlement.

March 2018

Kate from Envisage PMU&Aesthetics

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Using VERSUM is just a pleasure. It's simple, friendly and uncomplicated software! We like a design!

* improved work * faster work * quick access to the clinic's calendar * quick access to our clients records *

Pros

Simplicity and efficiency!!!!!! This software supports our clinic work and make it more efficient.

Cons

Text messages format - we would like them to look a bit different, but we realize that it is not up to Versum.

March 2018

Amani from Amani Karim Beauty & Spa

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

Versum helped me achieve my goals and more!

Pros

Easy to use
No more appointment clashes
Customers love reminder, confirmation and birthday sms and email messages.
Loyalty program is an excellent way to make customer's come back!

Overall Versum team helped us reach from a 150 client list of which 10 were regular to almost 600 regulars in less than 2 months!
My business is doing very well thanks to Versum and I am able to increase my staff without having to worry about anything but quality of the service.

Customer service is super fast and they are very helpful. The system is very easy to use, I only needed help twice and everything else is self explanatory. They walked me through everything during trial version.

Cons

I can't think of anything bad about Versum. They are always willing to consider new ideas. However, versum still does not provide built-in credit/debit card payment.

March 2018

Aleksandra from Shiny Glam Studio

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Highly recomend this web to everyone!

I think more clients

Pros

It's like a small diary. I can change everything any time. And the client can book online at home, it's very helpful

Cons

Can't put a white space between clients. Sometimes one client need more attention that the other one and there is no chance to extend her app