Versum Software


 

Versum is a cloud-based salon management solution that helps manage daily operational tasks. It is suited for businesses of various sizes and can be accessed from internet-enabled devices, including smartphones and tablets.

Versum offers real-time online appointment booking embedded within salon websites. Alongside this feature, users receive an online appointment book, appointment history, appointment reminders and automatic thank you messages.

The customer relationship management (CRM) module of Versum allows users to send automatic birthday wishes, run targeted email marketing campaigns, integrate their accounts with social media sites and operate a loyalty and referral program. Versum also supports the back end of salon management by offering employee scheduling, real-time cash auditing, statistics and reporting, customer retention analytics and a point of sale module.

Versum is available for purchase on a monthly subscription basis. All users receive setup assistance, training sessions and technical support via email and phone.

 

Versum - Statistics
 
  • Versum - Statistics
    Statistics
  • Versum - Settings
    Settings
  • Versum - Dashboard
    Dashboard
  • Versum - Website booking
    Website booking
  • Versum - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

88 Reviews of Versum

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Aline from Maison du Sourcil Montreux,Switzerland

May 2018

May 2018

We are very happy to have Versum for our business !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

What I like the most about Versum is having an organized agenda,time saved,easy to manage both parts( administrator/employees/clients)
that is so helpful for us that the customers can book anytime they want and that the Versum system send before an appointment a sms reminder.
Really recommended for similar businesses where you need to schedule appointments!
Is just perfect !
Customer service and Versum Support very friendly,promptly and professional .

Cons

Just till today I don't have no issues to reclaim

Review Source: Capterra
 

Jane from Winklashbars Wilmslow Cheshire

May 2018

May 2018

OUTSTANDING......

Ease-of-use

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Pros

I am, in no way a computer expert and was putting off even looking at a software program out of fear of using it. I tentatively contacted versum and was soon chatting to Representative. He has literally changed the way our business works and since we've been using Versum's online booking system our bookings have increased unbelievably and our lives are so much easier. I cannot tell you how impressed I am with it.
Firstly Representative painstakingly gave me online tuition, he walked me through every single step. He has the patience of a saint. I was surprised to find out how easy the system was to use. But, if I did need anything at all rep or someone from versum would contact me immediately. Their customer service is fantastic, software, excellent, ease of use 5 star. Versum is one of the best companies I have ever dealt

Cons

I personally would like the software to allow my clients to buy gift vouchers online.
Even when I do call versum with a small issue it's dealt with or looked into. I'm struggling to vault it

Review Source: Capterra
 

Kinga from Dream Catcher Beauty

April 2018

April 2018

very happy and I highly recommend it

Ease-of-use

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I have not noticed any faults or inconveniences so far.

Pros

The best program to run the salon, in the first week of use I raised the turnover by 30%, irreplaceable and easy to use, works on several devices at the same time

Review Source: Capterra
 

Mazen from Layan Laser and Skin Center

March 2018

March 2018

Met and exceeded our expectations. We use it for our medical spa and working great to us.

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Pros

Easy to use.
Makes scheduling, reminders, follow ups quick and simple.
Great features such as ability to take images, notes, book on line, inventory.

Cons

As of now, we have not come across any issue that would be a negative.

Review Source: Capterra
 

Denise from Beautiful Nails & Day Spa

March 2018

March 2018

Totally love this software. We have been using Versum for a couple of months now and it's awesome.

Ease-of-use

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Pros

It's very easy to use and covers every aspect of our business. Clients love the appointment reminder and online booking feature.
Versum is a one stop solution for managing your salon and the price is very reasonable.

Cons

Would love to be able to link Versum reviews to my google business account. Or even to add a link to google.

Review Source: Capterra
 

Malgorzata from Project Nails

March 2018

March 2018

Best customer service ever

Ease-of-use

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Pros

Easy to use
Make my life easier , don't need to remember to send text messages to customer, system is doing everything

Cons

One thing is deposit option not available , would be great to make it that option

Review Source: Capterra
 

Monika from Be Beauty
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Perfect help for Small and big bussiness! Highly recommend

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Saving time !

Pros

It is very easy to use. The best is the record of clients which you can see and check at any time.

Cons

It will be good if it will work as an app on the phone because sometimes it's slowly. Otherwise I like most of things in this software.

Review Source: Capterra
 

Katarzyna from Breeze Cleaning Service
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

The program is easy to use, transparent and multifunctional.

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Customer data is safe, I have statistics overview, information to the customer, the ability of many users, online booking.

Pros

Versum makes it easier for me to work with clients and employees, and at the same time protects my clients' data. Full control over the shared data. Settlement and forecast of sales and remuneration. Automatic mailing and SMS to customers. It meets my expectations.

Cons

I am missing the automation of regular customer visits. Limitations in the form of employee settlement.

Review Source: Capterra
 

Kate from Envisage PMU&Aesthetics

March 2018

March 2018

Using VERSUM is just a pleasure. It's simple, friendly and uncomplicated software! We like a design!

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* improved work * faster work * quick access to the clinic's calendar * quick access to our clients records *

Pros

Simplicity and efficiency!!!!!! This software supports our clinic work and make it more efficient.

Cons

Text messages format - we would like them to look a bit different, but we realize that it is not up to Versum.

Review Source: Capterra
 

Amani from Amani Karim Beauty & Spa

March 2018

March 2018

Versum helped me achieve my goals and more!

Ease-of-use

Functionality

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Pros

Easy to use
No more appointment clashes
Customers love reminder, confirmation and birthday sms and email messages.
Loyalty program is an excellent way to make customer's come back!

Overall Versum team helped us reach from a 150 client list of which 10 were regular to almost 600 regulars in less than 2 months!
My business is doing very well thanks to Versum and I am able to increase my staff without having to worry about anything but quality of the service.

Customer service is super fast and they are very helpful. The system is very easy to use, I only needed help twice and everything else is self explanatory. They walked me through everything during trial version.

Cons

I can't think of anything bad about Versum. They are always willing to consider new ideas. However, versum still does not provide built-in credit/debit card payment.

Review Source: Capterra
 

Aleksandra from Shiny Glam Studio
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Highly recomend this web to everyone!

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I think more clients

Pros

It's like a small diary. I can change everything any time. And the client can book online at home, it's very helpful

Cons

Can't put a white space between clients. Sometimes one client need more attention that the other one and there is no chance to extend her app

Review Source: Capterra
 

Nirav from Blackwells Chemist

March 2018

March 2018

superb

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easy booking, fast confirmation
e-mail reminders and txt messages
user friendly
live system which allows multiple people to book appts simultaneously

Pros

this software has revolutionized my booking system. my staff can all book my appointments on multiple platforms/PCs simultaneously. customers love the texts/email reminders. it has reduced my "did not attend" rate and has increased my customer satisfaction and retention.

Cons

some of the public holidays are auto-blocked off, that are not applicable. eg. Irish bank holidays that arent in England, would be shown automatically as an "off day", but in England this is not the case. so it is a bit cumbersome to get to the screen to change this. Sometimes we just over-ride and book it, but it is a little bit frustrating.
overall a fantastic product with great results. highly recommended

Review Source: Capterra
 

Phoebe from Gorgeous Locks

March 2018

March 2018

Super software and amazing support talked me through everything

Ease-of-use

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Pros

easy to use and also reports do everything for you for tax/vat, the support team is amazing they spent 2 hours on the phone with me setting up everything and are very quick to respond to emails

Cons

there is no option space between development time of colours but i know they are working on this and that is only a small error everything else is perfect

Review Source: Capterra
 

Ruth from Katrinas Hair Design

March 2018

March 2018

Great value for money. Very Helpful software

Ease-of-use

Functionality

Product Quality

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Pros

love all the support we get from the Versum team. It has made our transition to the software very easy.

Cons

I would like to see the 'net' values displayed more easily so I can tell what our takings are minus GST

Review Source: Capterra
 

Lukasz from NoemiHairDesign
Number of employees: 1 employee Employees number: 1 employee

January 2018

January 2018

I am really happy to use a Versum .I have more time to care of my business.

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More time for me and my familly.

Pros

Reminder function, item control function.Since I use this system, I can control daily income and stocking status.

Review Source: Capterra
 

Ramith from SunburyX Hair ' Beauty
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

The support team has extended excellent customer service and would highly recommend to any Salon.

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Simplicity to use ' Added Functionality covering all aspects of running a busy salon efficiently from day to day operations from taking bookings to marketing.

Pros

Simplicity to use ' added functionality covering all aspects of running a busy salon efficiently from day to day operations, taking bookings to marketing.

Cons

Would prefer having a designated column for Reception as this will help in administering the employees at the shop floor effectively.

Review Source: Capterra
 

Lynda from Darker Shades of Beauty

January 2018

January 2018

Brilliant software

Ease-of-use

Functionality

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It's made my life 100% better and it's much cheaper than others I looked into.

Pros

It's so easy to use and it provides assistance in all areas e.g. Inventory, Appointments, Online Bookings, Statistics, Facebook, Messaging etc etc

Review Source: Capterra
 

Sadia from Beauty and Nail Bar
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Amazing and excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is user friendly, very efficient, increase the sales, makes the customer happy, 24/7 availability for customers.

Cons

Not having the option to download the customers data in excel file. There must be a direct option while clicking a customer record to send sms or email.

Review Source: Capterra
 

Margaret from Skin Active Co.

January 2018

January 2018

Software is very useful and helpful. I can really recommend it.

Ease-of-use

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Pros

Every employee can check their appointments at any time from mobile phones and update them. It's easy

Review Source: Capterra
 

Sandy from Knead to Relax

January 2018

January 2018

Great online booking tool. Easy to use. Good value for money.

Ease-of-use

Functionality

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Value for Money

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Pros

Versum has excellent and versatile functionality but is simple to use. It is excellent value for money and the support staff were really fantastic in helping us to get set up and switch over from our previous system. It allows us to keep track of all of our bookings and income. Customers can book and also pay online if they wish to and it has really streamlined our booking process. I can't recommend this software highly enough.

Cons

So far, we haven't really found a downside to this software. We are relatively new to using it but so far it has met or exceeded the expectations of what we require.

Review Source: Capterra