The experience with the Zenoti team, specifically our Onboarding Specialist, was exceptional. My team felt very supported and while there were some hiccups during the implementation process, there was never panic or stress that an issue would not be resolved. We felt really comfortable and happy with the overall experience. We're looking forward to utilizing Zenoti to its fullest.

The client interface for booking class and purchasing a membership is a wonderful experience, I find it to be much more straightforward and there are a lot of customizable options. I also find Zenoti's integration with Zoom and Shopify create a better client experience and we're just starting to see the benefits.

With any software, when you switch from using one to the other, there will always be some things that are missed. But the team at Zenoti has been very accommodating and helpful with finding alternative solutions or even raising opportunities for some of those features that we would want to see. It is a bit of a learning curve and the number of reports available are a lot and overwhelming. So it will take time to understand and learn the ropes.

Overall it has been positive, the extent of learning materials, customer support has been excellent. If I wasn't tech savvy or familiar with other salon software then I do believe it could be more challenging to implement.

It's breadth and depth of features to help manage and have a comprehensive view of our salons performance and operations along with the ability to customise to our unique needs.

It's speed in general as well as payment processing - it's slow, despite us having excellent internet speeds. Lag in Zenotipay payouts, daily/24hrs would be preferred from a cash flow perspectiveUI - needs a refresh feels very outdated and not intuitive, hopefully coming soon!

There are a lot of gaps that we used to have with our old software, which led us to the need of using a lot of other softwares to simply go through daily activities. The integration that was done with Zenoti was amazing and we now have only one software with all the functionalities needed.

Compared to the previous software that was used, Zenoti is much more straight forward and has many useful features to facilitate daily activitiesAlso, the support that was given to us all along this process was great and [sensitive content hidden] was always available to help. Thanks, [sensitive content hidden]!

I think overall the experience has been good so far, no complaints

It's not a bad system if you just need the absolute basics, and if you are the kind of person who just accepts everything and never dreams of calling customer service to ask for better functionality. And if you're not color blind. But if you're the kind of person who knows that you deserve excellence and responsiveness in exchange for your hard-earned money, go elsewhere.

It has a catchy name, and it usually keeps accurate track of client appointments.

If you ever have an issue with the app, customer support's first line of defense is to gaslight you and claim that your problem isn't really a problem. They just rolled out their Version 2, and it's a disaster. The new color scheme for the appointment blocks are so muted, you can't see by color change when a client checks in. When I contacted their customer support to report the problems we're having, I was told, "I assure you, the colors have not changed." Fortunately, we have not updated all of our devices (our entire front desk staff revolted and refuses to run the V2 update), so I could take a photo of the before and after color schemes. I replied, "And I assure you, the colors have absolutely changed, and they are almost useless now." We have also had issues with the appointment screens on linked devices not automatically updating when an appointment is checked in, and a client form that is only accessible by a round-about back-door process instead of the big "Client Form" button that should bring it up. When I reported the client form issue, I was given instructions on how to change the form's status so it could be updated. Unfortunately, none of our IDs, not even our studio owner's ID, has access to the Admin section required to change the form. When I told them we didn't have access, their first reply was again, "Yes, you do." I sent them screenshots of our owner's Admin dashboard, and the necessary icon was not there. I have yet to get a reply.

It's been so-so. I have very mixed feelings on Zenoti overall. While it works better than our previous software (Aesthetic Record), it fell short of initial expectations.

There ARE a lot of features if you can figure out how to use them and set them up properly. We do also like that there is an App you can have for your MedSpa as well as an online booking portal.

Not many good integrations for MedSpas and everything is an add-on that you have to pay more for. Kind of clunky and dated and the checkout process (especially where coupons & discounts are concerned, and using membership benefits) and membership features are not the greatest. Also not very customizable or flexible to our specific business needs. The App you get (an have to pay extra for) is very bare bones and not much you can customize.