---
title: "ZENOTI Software Reviews, Demo & Pricing - 2026"
description: "Review of ZENOTI Software: system overview, features, price and cost information. Get free demos and compare to similar programs."
source_url: "https://www.softwareadvice.com/salon/zenoti-profile/"
page_type: "product"
language: "en"
---

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ZENOTI

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Overview

[Reviews](https://www.softwareadvice.com/retail/zenoti-profile/reviews/)[Alternatives](https://www.softwareadvice.com/retail/zenoti-profile/alternatives/)

# ZENOTI Review

From $300/month 1 plan

Wondering if ZENOTI is right for your organization?

Our Retail Inventory Management Software selection experts can help you in 15 minutes or less.

On this page

-   Overview
    
-   User Interface
    
-   Popular Alternatives
    
-   Pros and Cons
    
-   Pricing and Plans
    
-   Features
    
-   Integrations
    
-   User Reviews
    
-   Popular Comparisons
    

## Overview

ZENOTI

4.5

[(1293)](https://www.softwareadvice.com/retail/zenoti-profile/reviews/)

Pricing

Starting at $300.00 per month

### About ZENOTI

ZENOTI is a cloud-based business solution used by spas, salons, med spas, yoga, and fitness studios of all sizes. Business features include appointment scheduling, billing, marketing, inventory, payroll, and configurable reports all in a centralized database that delivers a consistent, unified experience across multiple locations.

Customers can access touchless technology such as online booking, self-check-in, digital forms, and queue manager, all designed to elevate the experience, reduce wait times, and eliminate unnecessary touch.

Mobile POS moves the Point-of-Sale experience to the service chair and empowers employees with access to everything at the touch of a button on their personal mobile device, including revising invoices and taking payments.

ZENOTI delivers world-class service 24/7, 365 days a year, supporting tens of thousands of transactions every day for over 30,000 spas, salons, medspas, yoga, and fitness studios in more than 50 countries. The team is committed to driving growth, maximizing profits, and achieving customer satisfaction.

Monthly subscription pricing is available.

Do you work for ZENOTI? [Manage this product listing](https://www.g2.com/products/zenoti/claim_requests/new?auto=true)

Wondering if ZENOTI is right for your organization?

Our Retail Inventory Management Software selection experts can help you in 15 minutes or less.

## ZENOTI User Interface

## Popular ZENOTI Alternatives

Main Product

ZENOTI

4.5

[(1293)](https://www.softwareadvice.com/retail/zenoti-profile/reviews/)

Ratings Breakdown

-   4.28Ease of use
-   4.27Value for money
-   4.58Customer support
-   4.35Functionality

Pricing

Starting at $300.00 per month

Get Price

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4.5

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Ratings Breakdown

-   4.25Ease of use
-   4.35Value for money
-   4.52Customer support
-   4.25Functionality

Pricing

Starting at $160.00 per month

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-   4.30Ease of use
-   4.19Value for money
-   4.22Customer support
-   4.23Functionality

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Starting at $32.00 per month

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Ratings Breakdown

-   3.79Ease of use
-   3.55Value for money
-   3.64Customer support
-   3.80Functionality

Pricing

Available upon request

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-   3.66Value for money
-   3.75Customer support
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-   3.71Value for money
-   3.95Customer support
-   3.77Functionality

Pricing

Available upon request

Get Price

## ZENOTI Pros and Cons

We analyzed 1,293 verified reviews for ZENOTI to find out what actual users really think.

Select to learn more

Responsive Onboarding And Assistance

Zenoti's customer support team is consistently praised for being knowledgeable, responsive, and helpful throughout onboarding and daily use. Users highlight the team's dedication during implementation, ongoing assistance with customization, and prompt responses to issues, making transitions and troubleshooting much smoother.

Integrated Marketing And Growth Features

Zenoti provides robust marketing tools, loyalty programs, and analytics that help businesses grow and retain clients. Users appreciate the ability to run targeted campaigns, consolidate marketing efforts, and access features that support expansion and increased revenue within a single platform.

Comprehensive Salon Operations Tools

Zenoti offers a wide range of features tailored for salon management, including appointment scheduling, POS, inventory, analytics, and remote access. Users find it effective for running multiple locations, tracking performance, and streamlining daily operations, making it a valuable tool for salon owners and staff.

Complex And Limited Reporting Options

Users report that Zenoti's reporting tools are difficult to navigate, overly complex, and often lack flexibility. Many find it challenging to generate custom or comprehensive reports, experience slow load times, and struggle with accuracy and usability, making data analysis and payroll tasks more cumbersome.

Messaging Limitations And Slow Support

Zenoti's email and messaging features are seen as restrictive, with users citing issues like basic templates, limited mass messaging, and lack of notifications for email limits. Support response times for communication issues are often slow, and setup can be confusing, impacting efficiency and outreach.

Cumbersome And Confusing Scheduling Process

Appointment scheduling in Zenoti is frequently described as complicated and unintuitive. Users mention too many steps, double bookings, syncing issues, and difficulties with both staff and client scheduling, leading to frustration for both employees and customers.

## ZENOTI Pricing and Plans

Starting price: $300.00 per month

Free Trial

Free Version

Basic

$300.00

per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

## ZENOTI Features

-   Features of ZENOTI
    
    Activity Dashboard
    
    Activity Tracking
    
    Alerts/Notifications
    
    API
    
    Appointment Management
    
    Appointment Scheduling
    
    Attendance Management
    
    Attendance Tracking
    
    Automated Scheduling
    
    Availability Management
    
    Barcode/Ticket Scanning
    
    Before & After Pictures
    
    Billing & Invoicing
    
    Booking Management
    
    Calendar Management
    
    Calendar Sync
    
    Class Management
    
    Class Scheduling
    
    Client Database
    
    Client Management
    
    Client Portal
    
    Client Profiles
    
    Commission Management
    
    Confirmations/Reminders
    
    Costume Management
    
    Credit Card Management
    
    Credit Card Processing
    
    CRM
    
    Customer Accounts
    
    Customer Database
    
    Customer Engagement
    
    Customer History
    
    Customer Mobile App
    
    Customer Surveys
    
    Customizable Branding
    
    Customizable Forms
    
    Customizable Reports
    
    Customizable Templates
    
    Data Import/Export
    
    Discount Management
    
    Drag & Drop
    
    Electronic Forms
    
    Electronic Payments
    
    Email Management
    
    Email Marketing
    
    Email Reminders
    
    Employee Management
    
    Event Management
    
    Event Scheduling
    
    Facility Scheduling
    
    Faculty/Staff Management
    
    For Barbershops
    
    For Gyms
    
    For Medical Spas
    
    For Salons and Spas
    
    For Yoga/Pilates Studios
    
    Gift Card Management
    
    HIPAA Compliant
    
    Instructor Management
    
    Inventory Management
    
    Inventory Tracking
    
    Item Management
    
    Loyalty Program
    
    Marketing Automation
    
    Member Communication
    
    Member Database
    
    Member Portal
    
    Membership Management
    
    Membership Signup
    
    Mobile Access
    
    Mobile Alerts
    
    Mobile App
    
    Multi-Location
    
    Multiple User Accounts
    
    Online Booking
    
    Online Payments
    
    Online Registration
    
    Online Store
    
    Payment Processing
    
    Payroll & Commissions
    
    Payroll Management
    
    Performance Metrics
    
    Point of Sale (POS)
    
    Purchase Order Management
    
    Real-Time Reporting
    
    Recurring Appointments
    
    Recurring/Subscription Billing
    
    Referral Tracking
    
    Registration Management
    
    Reminders
    
    Reporting/Analytics
    
    Reporting & Statistics
    
    Reputation Management
    
    Rescheduling
    
    Retail Inventory Management
    
    Sales Reports
    
    Scheduling
    
    SMS Marketing
    
    SMS Messaging
    
    Social Media Integration
    
    Staff Management
    
    Task Scheduling
    
    Team Management
    
    Third-Party Integrations
    
    Transaction History
    
    Treatment Packages
    
    User Management
    
    Visitor Management
    
    Waitlist Status Tracking
    
    Website Integration
    

## ZENOTI Integrations

Shopify

Integration rated 4.9 from 14 reviews

Stripe

Integration rated undefined from -1 review

Xero

Integration rated undefined from -1 review

QuickBooks Online Advanced

Integration rated undefined from -1 review

Google Analytics 360

Integration rated undefined from -1 review

Meta for Business

Integration rated undefined from -1 review

See all 8 integrations

## ZENOTI User Reviews

## ZENOTI customer ratings

- Overall rating: 4.5/5
- Total reviews: 1,293

### Rating distribution

- 5 stars: 853 reviews (66%)
- 4 stars: 275 reviews (21%)
- 3 stars: 95 reviews (7%)
- 2 stars: 34 reviews (3%)
- 1 star: 36 reviews (3%)

### Secondary ratings

- Ease of use: 4.3/5
- Value for money: 4.3/5
- Customer support: 4.6/5
- Functionality: 4.4/5

---

### I’ve moved in past Zenoti

- Overall rating: 1/5
- Reviewer: Andrea B.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: March 2026
- Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Terrible. Wouldn’t recommend. I was pushed to leave a positive review over and over. It was the only what they’d leave me alone.

#### Ratings breakdown

- Ease of use: 1/5
- Value for money: 1/5
- Customer support: 1/5
- Functionality: 1/5

#### Pros

Some of their reports were helpful and their metrics but overall it was clunky, confusing. Oh, their patient information pop up was nice.

#### Cons

Their report added a factor that made my payroll a disaster. I spent so many hours correcting payroll it was insane.

#### Reasons for choosing ZENOTI

They spent a lot of time with me on calls explaining the product, showed care for me as a customer throughout the whole process.

#### Reasons for switching to ZENOTI

Staff hated that charting system.. lots of scrolling, not like a regular chart we're used to seeing in the hospital.

---

### Zenoti is an important part of our business

- Overall rating: 5/5
- Reviewer: Joanne L.
- Verified reviewer: Yes
- Industry: Medical Practice
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

love their comprehensive system, its great and always innovative. We’ve been using Zenoti for the past four years, and it has become an essential part of how we operate and manage our growing business. What we love most about Zenoti is that it goes far beyond a basic booking system. It provides a comprehensive, customizable platform that can be tailored to the unique needs of our business as we continue to grow. From managing our team and payroll to tracking expenses, monitoring income, and generating detailed business reports, Zenoti gives us the operational oversight we need to make informed decisions. Equally important, we’ve appreciated the personalized level of care and support from the Zenoti team. They take the time to understand our business and help us find solutions that work for our specific needs. As our team and operations have expanded, having a centralized system that brings everything together has given us greater organization, visibility, and control. Zenoti has truly become an important part of our day-to-day business operations and our continued growth.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 4/5
- Functionality: 4/5

#### Pros

We’ve been using Zenoti for the past four years, and it has become an essential part of how we operate and manage our growing business. What we love most about Zenoti is that it goes far beyond a basic booking system. It provides a comprehensive, customizable platform that can be tailored to the unique needs of our business as we continue to grow. From managing our team and payroll to tracking expenses, monitoring income, and generating detailed business reports, Zenoti gives us the operational oversight we need to make informed decisions. Equally important, we’ve appreciated the personalized level of care and support from the Zenoti team. They take the time to understand our business and help us find solutions that work for our specific needs. As our team and operations have expanded, having a centralized system that brings everything together has given us greater organization, visibility, and control. Zenoti has truly become an important part of our day-to-day business operations and our continued growth.

#### Cons

While we’ve had a very positive experience with Zenoti overall, there are a few areas where we feel there is room for improvement. Zenoti can be on the more expensive side, and we’ve occasionally felt that additional features or upgrades come with extra costs. For example, when we wanted to upgrade our Webstore ourselves, we were surprised to be quoted an additional fee for the upgrade rather than being able to manage it independently. We also appreciate that Zenoti is constantly innovating and introducing new technology, including its AI Receptionist. However, we find it a little frustrating that the AI Receptionist currently has limitations when it comes to texting clients, especially since texting is such an important part of communication and appointment management for our business. Overall, we appreciate Zenoti’s comprehensive platform and continued innovation, but we would love to see more flexibility around pricing, greater ability for businesses to make certain changes independently, and more robust communication capabilities within the AI tools.

#### Reasons for choosing ZENOTI

most comprehensive n good if i want to manage multiple branches

---

### Thank you zenoti team

- Overall rating: 5/5
- Reviewer: Ana N.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: April 2023
- Review source details: This review was submitted organically. No incentive was offered

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I’ve been using this software for over 2 years, it’s easy and has everything a salon owner needs to succeed in the industry.

#### Cons

It’s very complex and sometimes difficult to remember all the functionality of the software, but the support team are always available to help.

#### Reasons for switching to ZENOTI

Because it’s more relevant for beauty salons

---

### Powerful Platform, Strong Support

- Overall rating: 4/5
- Reviewer: Natalia H.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: July 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall, Zenoti has been a powerful and useful platform for managing our spa operations. It helps centralize bookings, client information, payments, services, packages, and marketing in one place. While there is a learning curve at the beginning, once the system is set up properly, it offers strong customization and better visibility into business data, client activity, and daily operations.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Zenoti offers a lot of customization and brings many parts of the business into one platform, including bookings, services, payments, packages, memberships, gift cards, and marketing tools. It is especially useful for a spa business with different services, classes, and hotel-related needs. The customer support team has also been helpful when we needed guidance.

#### Cons

Zenoti can feel overwhelming at the beginning, especially without proper onboarding or guidance. Because the platform has many features, some processes are not always intuitive, and it can take time to understand where everything is and how to configure things correctly. Some AI/help responses can also be outdated, so we sometimes still need to confirm with support.

#### Reasons for choosing ZENOTI

We chose Zenoti because it offered more customization and a more complete set of features for our needs. Compared to the alternatives, Zenoti felt better suited for a spa and wellness business with multiple service categories, online booking needs, packages, memberships, gift cards, and marketing tools. It gave us more flexibility to manage different parts of the business from one system.

#### Reasons for switching to ZENOTI

We switched from Mindbody because we needed a platform with more flexibility and customization for our business model. We manage spa services, thermal experiences, classes, packages, gift cards, and hotel-related services, so we needed a system with more booking options and better tools to support different types of services in one place.

---

### More Than Just Appointment Management

- Overall rating: 5/5
- Reviewer: Michelle S.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for more than 2 years
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall, we’ve had a positive experience with Zenoti. As a med-spa, it has been a significant step up from the software we were previously using and has allowed us to do much more within one system. We particularly like that the platform is continually evolving, with new features and improvements that help us adapt as our business grows. The implementation and ongoing support have also made the transition much easier.

#### Ratings breakdown

- Ease of use: 4/5
- Value for money: 4/5
- Customer support: 5/5
- Functionality: 4/5

#### Pros

One of the biggest benefits for us is having so many aspects of the business in one place. From managing clients and appointments to marketing and backend reporting, Zenoti gives us a centralised system that is flexible and can be customised to suit our business. We also really value the ongoing support from [sensitive content hidden] and the wider team, who are always responsive and willing to help us get the most out of the software.

#### Cons

The system does require some time to learn, as it has so many functions and features. Some processes aren’t always intuitive and can require several steps or some double handling. However, there is always support available to guide you through any questions or issues

#### Reasons for switching to ZENOTI

Needed additional functions, especially in the backend.

---

### Best Customer Support of anything we've ever used!

- Overall rating: 5/5
- Reviewer: Tarrah B.
- Verified reviewer: Yes
- Industry: Consumer Services
- Company size: 11-50 employees
- Product usage: Used daily for less than 6 months
- Reviewed: August 2026
- Review source details: This review was submitted organically. No incentive was offered

So far, I have nothing but positive things to say about this transition. But the thing that has stood out to me the most, has been the level of time and support that we are receiving from their team. AI features are amazing and have their place, but they have also dedicated real humans to help us along, not just the option of lagging support via machines.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I loved the level of support we received from our Product Specialist, [sensitive content hidden] , especially through our onboarding and Go Live. What is usually a very stressful process, she made very smooth for us. The ease of use for our team, the online booking that has kept our appointment books full, and the AI features have all been amazing.

#### Cons

My only real complaints are that some features concerning employee management are "all or nothing," specifically the geofencing for time clocks and schedule blocking/adjustments inside of their MyZen app.

#### Reasons for choosing ZENOTI

The ease of use, the features available, the ability to customize almost anything to our business which kept business flowing efficiently, even through onboarding/Go Live, and the UI were the most impressive.

#### Reasons for switching to ZENOTI

SalonBiz was creating a lot of downtime on a very regular basis. They had also removed many of their support team, and answers to critical questions were going unanswered. Also, the UI was very awkward for clients to use, and cumbersome for our support personnel.

---

### Oversold and under delivered.

- Overall rating: 1/5
- Reviewer: Caitlin Q.
- Verified reviewer: Yes
- Industry: Hospitality
- Company size: 11-50 employees
- Product usage: Used daily for less than 12 months
- Reviewed: January 2026
- Review source details: This review was submitted organically. No incentive was offered

Oversold and under delivered. I was incredibly disappointed with the "robust" system. If robust is another analogy for dated, burdensome and cumbersome. The system has so many features that it makes it incredibly difficult to navigate. Terrible customer service, as they do not have phone support, only a AI bot and chat feature which is slow to respond. Unless you operate a multimillion dollar business with extreme need I suggest you look elsewhere.

#### Ratings breakdown

- Ease of use: 2/5
- Value for money: 3/5
- Customer support: 1/5
- Functionality: 3/5

#### Pros

There was a TON of features... If you want the option to do it all they can definitely find away to give you everything that you are looking for in an all in one system

#### Cons

But because there was a TON of features it made the system incredibly difficult to navigate. It was so over built that simply changing the pricing of a product required going into several different places to do so. It made it incredibly difficult to do the simplest of tasks and the system overall is incredibly dated in its backend, customer bookings and UX. Most of all I was most disappointed in the company's customer service. They spend an absorbent amount of time trying to get you to sign on however trying to get support after the initial implementation was next to impossible.

#### Reasons for choosing ZENOTI

Was sold on the "immense" abilities of the software

#### Reasons for switching to ZENOTI

needed a better online booking system...

---

### Excellent Implementation Support and a Powerful Platform

- Overall rating: 5/5
- Reviewer: Barbara B.
- Verified reviewer: Yes
- Industry: Consumer Services
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall, our experience with Zenoti has been very positive. Moving to a new system is always a big transition, but having [sensitive content hidden] support us throughout the implementation has made the process much easier. They continue to help us with reports, integrations, configurations, and adjustments as we learn the platform. I really appreciate her availability, attention to detail, and willingness to find solutions for our business.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

The level of support during the implementation process has been excellent. [sensitive content hidden] has been extremely helpful, patient, and responsive throughout the entire setup. She has taken the time to understand our business needs, answer our questions, and help us configure the system in a way that works for our operations.

#### Cons

The system is very comprehensive, which is a big advantage, but the implementation can also be complex because there are many settings, reports, and configurations to learn. Some areas require a deeper understanding before they can be fully optimized.

#### Reasons for switching to ZENOTI

We switched from Vagaro because we needed a more robust and scalable platform to support the growth of our business. We were looking for better reporting, stronger integrations, more automation, improved membership management, and more advanced tools for managing multiple employees and future locations. Zenoti offered a more complete solution for the level of structure and growth we are planning.

---

### Two Weeks into Live Experience - Great so far!

- Overall rating: 5/5
- Reviewer: Shannon W.
- Verified reviewer: Yes
- Industry: Consumer Services
- Company size: 51-200 employees
- Product usage: Used daily for less than 6 months
- Reviewed: September 2026
- Review source details: This review was submitted organically. No incentive was offered

We are only in our second week of being live with Zenoti. The onboarding/implementations team has been really great to work with - knowledgeable, professional, courteous, and responsive to any issues, our concerns, and our requests for future feature development. They have worked really hard to resolve issue as they arise.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

I love that Zenoti is an all-in-one platform for booking, communicating, and managing our business, employees, and guests. I love the AI capabilities as well.

#### Cons

A few features were easier to manage in our previous software - 1) Aveda specific reports are not as streamlined in Zenoti. 2)Guests and employees are managed at Center level. We would prefer to manage these at organization level.

#### Reasons for choosing ZENOTI

Demonstration was in depth and unrushed. Zenoti seemed further ahead with the necessary Aveda interations.

#### Reasons for switching to ZENOTI

SalonBiz was lagging behind in technology features - AI capabilities, and was not an all-in-one platform.

---

### Excellent Implementation Team

- Overall rating: 5/5
- Reviewer: Abby B.
- Verified reviewer: Yes
- Industry: Health, Wellness and Fitness
- Company size: 2-10 employees
- Product usage: Used daily for less than 6 months
- Reviewed: October 2026
- Review source details: This review was submitted organically. No incentive was offered

Overall, everything was fantastic. Things were done efficiently, communication was excellent, and everyone was extremely helpful.

#### Ratings breakdown

- Ease of use: 5/5
- Value for money: 5/5
- Customer support: 5/5
- Functionality: 5/5

#### Pros

Everything about the process was EASY! [sensitive content hidden] was extremely helpful and knowledgeable. He was able to understand our unique situation being a school and housing a clinic, and make everything I needed come to life.

#### Cons

My initial sales consultant wasn't great at communication. Once I asked to work with another sales consultant it was a completely different experience.

#### Reasons for choosing ZENOTI

Zenoti seemed much more professional and functional for our needs.

#### Reasons for switching to ZENOTI

Booker was outdated and couldn't process things as we needed them to.

---

Showing 1 - 10 of 1293 Reviews

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