Zenoti Software


 

Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga and fitness studios of all sizes. The platform includes appointment scheduling, billing, marketing, inventory and configurable reports. Mobile apps are also available. 

Zenoti provides a suite of front desk and back office tools. Users can manage business operations at one salon or multiple locations from a single interface. Managers have access to real­-time scheduling, revenue projections and alerts. Mobile POS features allow employees to book appointments and make sales using a tablet from anywhere in the store.

The CRM module maintains a single profile for each customer that is accessible from all locations, which makes it possible to support redemptions against memberships, packages and gift cards. Managers can also handle employee scheduling and payroll, inventory management, email marketing campaigns and special events.

Zenoti offers monthly subscription pricing and built-in chat support.

 

Zenoti - Reports
 
  • Zenoti - Reports
    Reports
  • Zenoti - Email marketing
    Email marketing
  • Zenoti - Revenue
    Revenue
  • Zenoti - Calendar and scheduling
    Calendar and scheduling
  • Zenoti - Customer mobile site
    Customer mobile site
  • Zenoti - Customer mobile app
    Customer mobile app
Supported Operating System(s):
Web browser (OS agnostic)

27 Reviews of Zenoti

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Margaret from YAO Company
Specialty: Medical clinics
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Incredible Ability to Tailor this System to the Practice/Business Model - Great Support Provided

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We have waited a long time to do this review as we have really taken time to grow into this very robust system. I have done other reviews on this website and when something doesn't work...I am not shy to report it. However, I have really enjoyed the solid staff at Zenoti. I like that we can communicate easily via text and also by phone when in a pinch. We have added various aspects of their system as we have grown. For example, we weren't using the email capabilities to their full capacity nor the text campaigns until this last 9 months. We also began creating memberships over the last year that are an increasing hit here with our patients. I think that if you have a limited number of items in your inventory, then you should definitely use Zenoti. We just had way too many items and we needed one that could hook up to a scale to measure grams, etc. There are a lot of cool features in Zenoti as you dig around. I think just knowing that it will handle all of your basic aspects for services and scheduling quite well is great and then knowing that as you get more familiar...after the onboarding is over, start to explore the other aspects it has to offer. All in all great product and really good people on staff. Makes me want to go to India to meet everyone!

Pros

We started using Zenoti before it was even Zenoti...it was called Manage My Spa!
-love the ease of creating services
-robust patient info database with ease for creating reminders for a variety of things related to payment and customer service
- ability to store CC info safely and securely
- reasonably priced text messaging system
- ability to create packages and memberships
- ability to create online purchasing of services and products
- can set up merchant account to accomodate facility as a health/medical facility so patients can use FSA/HSA cards
-ability to create html coded robust email reminders and follow up
-fabulous timely and friendly customer support. Do not let the fact that the customer support is in India steer you away. My experience is that the people of India and those working specifically for Zenoti REALLY understand business and the bottom line. They work hard to get things done in a timely manner.
- On boarding staff was really helpful
-Great marketing options from Text messaging to email campaigns.
-increasing number of good reports for business analysis

Cons

- we didn't like using this system for our very large inventory (7,000 PLUS items) - at the time (2 years ago) it took too many clicks to check our patients out and we found that for us we needed to keep our services separate from our retail options as patients were using FSA/HSA cards
- creating the memberships has been a challenge. We find that there are a LOT of options and we have needed to have our hand held a lot on creating them; however, once they are created, they seem to work great.
- creating the online store has taken a lot of hoops to jump through, but again - the customer support was right there assisting us every step of the way.
-it's not HIPPA compliant. So we have had to make certain adjustments in our system to accomodate this.
- For some reason their merchant receipts also state the sex of the individual. We have shared this with the staff and don't know why it's still on there. In the US, people really don't need to see that they are a Female or a Male who has checked out and purchased XYZ services. It just seems weird and irrelevant.

 
 
 
Showing 1-20 of 26

Mohammed from Bodycraft

July 2017

July 2017

very possessive for User friendly Experience

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Pros

easy Reports very possessive for User friendly Experience and Will Be more easy if the Internet Consumption reduces

Cons

Everything about it very possessive for User friendly Experience very possessive for User friendly Experience

Review Source: Capterra
 

Phil from Luxury Spa Consulting

July 2017

July 2017

Has literally everything! Powerful automated marketing amd client relations, easy interface, apps.

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Pros

You have a beautiful dashboard to see appointments for the day/week/month, promo performance, inventory status, revenue and real-time online mentions. Dashboard fully customizable to your preferences. Automation is fabulous. It tracks retail products sold and will send how to use email to cliemt as well as reminder that your product is getting low and sends a promo to come back for another service offering discount. 3 apps one for management, employees and clients/public. Send push notifications, get instant feedback, eliminating a bad review reaching the web. Tracking employee performance for upsell, product usage and any internal metrics you want. Employees can see real-time tips, client reviews, performance between colleagues, status if goals or contests are set by managers but best is they can input client data building profiles to personalize their experience or direct market them. Club members? No problem. Automatically discount or whatever membership provides. Client loyalty options are endless. Thats only half.... Zenoti will be the number one software in a year. They have a huge infusion of investor cash for 2017 and will be the biggest display front and center at ISPA 2017. I used booker, spa soft and others. Not even close. Zenoti comes to your spa or salon and sets it all up. But what you put into it that determines what you're success becomes.

Review Source: Capterra
 

ANAND from Plum Salon

May 2017

May 2017

the customer support at z is just WOW!!

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Pros

software can be moved around to give you the report you want. this i feel is super cool since each person wants his / her type of data analysis

Cons

I've to authenticate my comp regularly, thats all. This spoils the flow, though customer support steps in and helps..its sometimes, annoying

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: June 2017

June 2017

 

Dear Anand,

Thanks for your review. We value your patronage and appreciate your confidence in us.

It¿s always a pleasure serving you and we certainly look forward to doing that in the future.

 

Samir from Jean Claude Biguine (Jcb Salons Pvt Ltd.)

May 2017

May 2017

The whole offering by Zenoti is wonderful.

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Pros

Being a customer-obsessed brand, we get to know customer history in real-time, and then we can recommend the right service based on the data available at a glance.

Cons

Needs heavy internet if the internet is slow billing time increases leading to customer wait time and bad experience.

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: June 2017

June 2017

 

Dear Samir, Thanks for your encouraging words. We will do our very best to continue to meet your needs.

 

Arpti from Berkowits Hair and Skin Clinic
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

It is perhaps the best ERP for a multi-location med-spa/salon.

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Pros

- Ease of Use: The interface is very user-friendly and makes training a breeze. Moreover, their own tutorials are regular and very informative.
- Holistic Management: Zenoti offers an integrated platform with modules such as inventory, payroll, CRM, Marketing etc.
- Responsive Support Team: The support team is responsive and delivers solutions promptly.

Cons

Though we have been using it for the past 4 years and it has helped us streamline our marketing to a great extent, the lead management module has the potential to be more sophisticated. It can include metrics such as a Lead Scores, Differentiation between MQLs and the option to include a predictive model etc.

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: June 2017

June 2017

 

Dear Arpit, Thank you very much for taking the time to review us on Capterra.

We are happy to see you delighted and look forward to serving you even better in the future.

 

Angela from Savor Beauty + Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Nightmare experience with well-meaning people

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We are able to ring up guests using this software.

Pros

The salesperson was lovely and provided excellent attention during the sales process. After months of surveying the spa software choices, we moved from Booker on the strength of her demos and promises. It was also so refreshing to have a real human to speak with after months of aggravating customer care from our previous software provider. The people at Zenoti are well-meaning and they seem to care.

Cons

I don't want to have to write a bad review because the Zenoti people are good people. But I want, to be honest so other spa/salon founders do not go through the experience we have been through. Running a spa is tricky enough--your software must support and lift you up, not take you and your entire team's morale down.

Unfortunately, we have come to the conclusion that Zenoti's customer service is lip service. :( They have promised to work out the bugs in the system, but after months of promises, the bottom line is that there are no results.

The promises made by the salesperson were not fulfilled. Even though we paid $3K for the data transfer, we had to hire four of our own team members to transfer over the data and memberships. (They said they would refund us $1500.)

The day of going live, Zenoti erroneously triggered 250 emails going out to our members telling them they had a facial the next day. We were flooded with calls and emails from our members as a result.

The general consensus within our team is that everything is overcomplicated. It is not an intuitive or seamless process. Payroll is time-consuming and reading the reports--it takes triple the time to go through it all to ensure accuracy.

One team member summed it up: "They are like bad boyfriends. Booker was hell, Zenoti is hell. Which hell do you prefer, the simpler one that never talks to you or the hell that's trying to be the Harvard professor?"

Review Source: Capterra

  Response: Zenoti Software, Zenoti

Date: June 2017

June 2017

 

Dear Angela,

First of all, thank you for taking the time to provide feedback. Your review is incredibly important to us and helps us identify areas of improvement for superior customer satisfaction.

We are very sorry to hear about your experience. The data migration took longer than planned. On top of it, miscommunication in terms of accounting methodology followed at Savor Spa has made things worse - it ended up with reports showing erroneous data.

Your account is now being monitored by the senior leadership team. We have documented lessons learnt, identified specific corrective actions and will strive to resolve all the issues soon to get our engagement back on track.

As promised, we have made the refund. Once again, thanks for your business.

 

Mohammed from Bodycraft

April 2017

April 2017

Its an very useful and Reliable ease of access its very easy to manage the day to day process and r

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I have been using Zenoti the whole career of mine its being very User friendly with all the Reports being productive therefore i strongly recommend though.

Review Source: Capterra
 

Amal from Silkor- Laser & Cosmetic Surgery
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

ZENOTI made a big difference in how we operate.

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Before partnering with ZENOTI, we tried several software systems, all of which we quickly abandoned either due to incomplete capabilities, low usability or poor reporting. With ZENOTI's fully integrated solution, we now spend minimal time on administrative tasks and have fewer disruptions to the business.

ZENOTI straight away took out more than 3 hours of a manager's work every day. Every month, each branch saves 75 hours of management time. And that's time that our managers are now able to spend on growing the business. With ZENOTI, we have access to see each branch¿s performance whenever we want. This makes a big difference in how we operate.

ZENOTI is so comprehensive, that we've addressed many processes within our operations and have seen great improvements. With ZENOTI we're seeing better traction and conversion. Our conversion rate has increased from 5% to 25% - that's on average 8 more new clients every month at each branch.

Overall, It's like we're partners with ZENOTI. Strategically, we're on the same wavelength. It's a win win situation.

Pros

the support and continuous development

Cons

Sometime new features may take longer time then expected

Review Source: Capterra
 

Allan from Bioessence

March 2017

March 2017

Excellent Productivity tools.

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Cloud based Systems are now widely used in any Business, to access real time and fast decision making actions. Zenoti achieve that in our Organization and we continue to utilize the benefits in our advantage.

Review Source: Capterra
 

Prashanth from Bubbles Hair & Beauty
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

One stop solution for salon/spa management

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Bubbles is one of the fastest growing spa and salon chains in Andhra Pradesh, with a formidable presence in Jubilee Hills, Secunderabad & Kukatpally in Hyderabad, Vijayawada, Guntur and in Novotel Varun Beach, Visakhapatnam.

Bubbles has a team of highly trained, qualified and efficient staff that is dedicated to giving you the best experience, each time you walk in.

Bubbles has been growing rapidly into new cities and as part of this growth we were looking at improving our salon software to manage a growing chain. With Zenoti¿s web-based solution we found it very easy to manage in real time all of our centers from any place. It has been easy for us to launch new centers with no more IT issues. Thanks to the team at Zenoti who has always been there for our organization.

Pros

Real time billing, great reports, can create marketing campaigns that targets particular segments, easy billing and constant updates

Cons

Nothing we can think of

Review Source: Capterra
 

Pramod from Skin city , Solapur

March 2017

March 2017

Good software

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Easy to use and perfect service for clinical use.world wide services available for spa centers. Zenoti

Review Source: Capterra
 

Nikki from Prettislim Clinic

March 2017

March 2017

Prettislim has saved more than 4,000 hours of manpower annually by using Zenoti¿s Features

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Prettislim is using Zenoti to manage the Operations at Prettislim, which includes Leads Management, follow ups , Appointments , billing and Much more . Zenoti has helped us to manage our operations with ease and Helped us to generate business.

By sending the Automated sms and email communications through Always on, we can reach our clients without any human intervention . As the name suggests, its a one time set up of campaigns and then it works on its own . Target segment and Always on are a Great combination to reach to potential clients. We were able to save atleast 4000 Man hours Yearly, by Using Always On, vis a vis Manual Doing the same tasks, apart from Better Accuracy , Reliability & Efficiency.

We Highly recommend Always On , to All Businesses, to Achieve the above Goals & for hassle free Operations.

Prettislim Wishes Team Zenoti Good Luck & Success .

Review Source: Capterra
 

Maryam from Melody Nails & Spa

March 2017

March 2017

Amazing software!

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This is my first business , & Zenoti made it so easily to be tracked and promoted!
They are always available to assist us at any matter.. It was the right choice to select Zenoti, I am glad that o did!

Review Source: Capterra
 

Winnie from Bioessence

February 2017

February 2017

Excellent System

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Zenoti ManageMySpa system is a great tool in achieving our daily targets and goals thru out Bioessence Operations.

Review Source: Capterra
 

Sameer from RICH BIT SALON

February 2017

February 2017

RICH BIT SALON

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This is the best software i ever experienced the customer care has all support and the management as well .. Helped us in managing all the work quickly .

Review Source: Capterra
 

RITU from MOON BEAUTY SALON
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2017

February 2017

Moon Salon - Help us to manage our marketing, inventory, guests and employee management.

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Zenoti help us make our business operation easier and accessible. It helps our marketing and advertising get connected more to our clients. For employee's management, schedules, revenues, salary and commissions. I believe that with the help of zenoti we can grow more our business in the future. Thanks to Zenoti support team.

Pros

user friendly and easy access

Advice to Others

more easier

Review Source: Capterra
 

Wee Nee from Kobonos Sdn Bhd

October 2016

October 2016

Zenoti review

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Being one of the first salons which signed up with manage my spa (zenoti's formal name), we are quite impressed with what zenoti has to offer in the aspect of salon management. However, we are looking forward to the flexibility of the sofrware in terms of POS system. Another support that we would like to have would be the linkage between the software and the shopping mall's computer system. We are also looking forward to more new features that Zenoti will provide to us in a very near future.

Review Source: Capterra
 

rachal from Posh! Nail Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

effective & efficient!

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its been 2 years we started using Zenoti and we couldnt ask more from a salon management software. Zenoti had change drastically on daily tasks- making reservations, sending reminder to clients, taking payment, to managing employee and the best is you are able to access it from your mobile and tablets! To add on, we love it that it's Paperless!

One thing we love about Zenoti is the helpful support team. it didnt take us too long to startup the system transferring data from one end to the other thanks to the team's prompt response, whether by email, or chat box in Zenoti, both did well in responding to our issue in very short time!

Satisfied customer here and we are always happy to recommend Zenoti to friends!

Review Source: Capterra
 

Ritesh from O2 Spa
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

July 2016

July 2016

Best Salon Mgmt Software

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Prior to using Zenoti, we were using a desktop solution since we were apprehensive about using a web only version. However, Zenoti has significantly increased our management bandwidth by automating administration and reducing our manual effort. The system supports running our large chain of spas at O2. This was enabled by their broader features that go beyond traditional POS and appointment management, like fingerprint based attendance management, centralized membership tracking, access to rich data and integrated inventory management.

Pros

Cloud Based and very good back end.

Cons

I have multiple countries operation and want them to integrate both the countries in to one single dashboard.

Advice to Others

Brilliant software for small and medium businesses. You have all the tools that a large business uses at a fraction of the cost.

Review Source: Capterra
 

Kristoffer from Blue Water Day Spa
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Zenoti has changed the way I do business!!

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I have been using Zenoti system for almost three (3) years now in my Day Spa business and not only has it streamlined my processes, but it has also changed the entire landscape of my business. Using Zenoti to manage memberships and packages has helped us infuse cash at a rate that the business hasn't seen in years! The system has helped us achieve all our goals. Having our data on the cloud helped in improving efficiency and reliability like no other system could do. I trust Zenoti to give me what I need to see, where I want it, and when I need it. Overall, I do not see my business using another system in the foreseeable future as Zenoti has proven itself time and again. Best of all, they have remained very consistent in delivering free upgrades with zero downtime.

Review Source: Capterra