Zenoti software


51 reviews(5.0/5)
51 reviews(5.0/5)

Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga and fitness studios of all sizes. The platform includes appointment scheduling, billing, marketing, inventory and configurable reports. Mobile apps are also available. 

Zenoti provides a suite of front desk and back office tools. Users can manage business operations at one salon or multiple locations from a single interface. Managers have access to real­-time scheduling, revenue projections and alerts. Mobile POS features allow employees to book appointments and make sales using a tablet from anywhere in the store.

The CRM module maintains a single profile for each customer that is accessible from all locations, which makes it possible to support redemptions against memberships, packages and gift cards. Managers can also handle employee scheduling and payroll, inventory management, email marketing campaigns and special events.

Zenoti offers monthly subscription pricing and built-in chat support.

Supported Operating System(s):
Web browser (OS agnostic)

51 Reviews of Zenoti

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  • Megha from Zivaya Spa

    Number of employees: 51-200 employees

    September 2018

    Advance software made simple, ensuring best customer experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are a 10+ outlet spa chain growing rapidly, using Zenoti since February 2015. Zenoti helps us manage all our business from a single platform.

    Automated package & membership expiry reminders help us improve overall customer experience & increase membership renewals with no involvement of employees. With Zenoti’s prebuilt reporting, we save 20 hours per center per month in computing employee commissions.

    Zenoti's Inventory module is also quite robust and handy. We have been able to reduce our inventory costs by as much as 20% by managing all the orders centrally. Besides this, we also get better control & visibility on branch wise stock availability.

    Zenoti makes it easy to track the consumption of technical products through service recipes. Tracking inter branch transfers is no more a hassle. We save around 10 hours per month per center in just this activity.

    Overall, it’s a fantastic platform for spas and salons.

    Cons

    Nothing specific I could think as most of the issues are handled on time by their customer success team.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    September 2018

    Great but not Amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    All in one. They can basically do everything for a medical spa business. It did take some customization, but we eventually got there.

    Cons

    The customization process took way longer than expected.
    Sometimes the information is stored deep in the system and getting to the right menu can be challenging.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kousette from Results Laser Clinic

    Number of employees: 201-500 employees

    August 2018

    Robust product from a passionate team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Robust, reliable and easy to use. Managing franchise locations from corporate headquarters is a breeze. Zenoti is also helping us go paperless.

    Cons

    Can’t think of any. Their support team is super responsive. So, most of the issues are resolved on time.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rose from Results Laser Clinic

    Number of employees: 201-500 employees

    August 2018

    Flexible and works the way you want

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We run a lot of different promotions and Zenoti makes it easier to create, sell and manage such custom packages. We are also able to manage our inventory better with Zenoti.

    Cons

    We earlier had some issues related to slowness but they went away once we switched to a new internet service provider. Do ensure you have a decent internet speed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Celina from Healing Hands

    Number of employees: 11-50 employees

    August 2018

    Very helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Am using this software almost 5 yrs now and they make it so easy to store all database. I simply love this software

    Cons

    Wish there's closing appointment option in mobile app

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Zenoti Software, Zenoti

    September 2018

    Thanks for the positive feedback Celina! As you pointed out, we don't currently support closing of an appointment from Zenoti mobile in your region. I'll share your feedback with our product team.

  • Maryanne from Results Laser Clinic

    Number of employees: 201-500 employees

    August 2018

    Best Med Spa Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Has literally all the functionality you need to run a med spa business. Our front desk finds it easy to book and manage appointments through Zenoti. Besides standard features, Zenoti’s analytics functionality is quite comprehensive - especially reports on clinic's performance and employee performance provide useful insights.

    Cons

    None I can think of. They constantly add new features and are attentive to our needs and requests.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lishell from Massage Green

    Number of employees: 51-200 employees

    August 2018

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Organizational level options manage all locations under one place

    Cons

    limitations in the membership option and set up

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Carlos from Health, Wealth and Fitness

    Number of employees: 11-50 employees

    August 2018

    ZENOTI means EXTRAORDINARY PARTNERSHIP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use and implementation... our franchisees are delighted.

    Cons

    Nothing noted at this time... will provide deeper feedback upon utilization.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Zenoti Software, Zenoti

    September 2018

    Thanks for your positive feedback Carlos. We're glad to see you and your franchisees delighted with our software.

  • Stacy from 18/8

    Number of employees: 2-10 employees

    August 2018

    Zenoti rocks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The support while intergrating was fantastic. The marketing support is awesome too.

    Pros

    This software has changed our business. The features, it's very user friendly.

    Cons

    When changes are made, I was not informed.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Zenoti Software, Zenoti

    August 2018

    Hi Stacy, thanks for the positive review. Will let our implementation and customer success teams know that you were delighted with their support.

  • Becky from 18/8 Fine Men's Salons

    Number of employees: 51-200 employees

    August 2018

    18/8 Fine Men’s Salons-Honolulu

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is extremely robust. The scope of reports and ability is great. I also find the online help and the live chat to be very thorough and responsive. We are also using their smart marketing to better target clients with relevant promotions.

    Cons

    new system for us so takes time to learn.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Zenoti Software, Zenoti

    August 2018

    Hi Becky, we are glad to hear that Zenoti is helping you target your clients better. Thanks for sharing your experience.

  • Katie from Rudy's Barbershop

    Number of employees: 501-1,000 employees

    August 2018

    Most Forward-Thinking Salon POS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When we do face a hiccup, we get a solution. Zenoti was the best product we demoed and is living up to our expectations

    Pros

    Zenoti is far ahead of its competition in innovating to meet modern-day tech needs of salon clients. Their team are constantly working on solutions to make the program more streamlined and easier to use. Support actually listens to clients and seeks solutions for issues.

    Zenoti Analytics is a powerful tool that allows us to customize endless reports to be smarter about our business.

    Cons

    Payment integrations can be tricky, though that's been our experience with every POS system

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Zenoti Software, Zenoti

    August 2018

    Thank you for your positive feedback Katie. We are so happy that Zenoti is working well for you and your business. Thank you for using Zenoti!

  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Awesome platform - makes my job easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I love the platform's ability to handle so many different scenarios. Easy to look up client's history and schedule their next appointment. Their customer support team is super responsive and resolves my issues quickly.

    Cons

    Check in through their app is clunky at times.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ola from Quick

    Number of employees: 2-10 employees

    August 2018

    Bundled Product Features

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They have an amazing team all around. The Zenoti team is always very helpful when you reach out to them.

    Pros

    Zenoti software has all of the product features that any beauty/wellness business could possibly need. I particularly like the Alexa integration for booking appointments.

    Cons

    Zenoti does not currently offer an instant deposit feature that enables merchants to receive earned money on the same day or instantly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • PRESCILA from BLUSH CLINICS PVT. LTD.

    August 2018

    Software that streamlines almost everything!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Zenoti is a very user friendly software and any person with minimum or even no computer knowledge will find it easy to use. It has simplified the process of client related data updation and storage which is of utmost importance in this industry. It has also automated most of the tasks which would otherwise have been cumbersome and time consuming. A wide range of reports can be accessed with utmost ease. The software is very comprehensive and at the same time uncomplicated which makes it very attractive.

    Cons

    Sales module could be simplified further to ensure better usage and benefits of the module. Timelines should be provided for feature updates.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Zenoti Software, Zenoti

    August 2018

    Thanks for the positive review Prescila. We are happy to see Zenoti making a positive impact on your business. I will pass along your feedback to our product team.

  • Danica from Skin, Body & Health Renewal

    Number of employees: 51-200 employees

    May 2018

    Brilliant software that will change your business with excellent support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Too many to list! Do yourself a favour and get it!

    Pros

    This software is like a 5 in one solution and ensures you have everything in one place with a consolidated view of your business. Cloud-based and supports multiple locations and business units with build in inventory, loyalty and customer and employee apps. The support team are exceptional and always go above and beyond to assist you. We switched our 16 locations in one night with no downtime.

    Cons

    There are no cons with the software - internally you have to manage the change but the Zenoti support team take you through the process and hold your hand so it's a seamless process.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Product ranks 5-stars (great out of the box). Support ranks 10-stars (amazing).

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Faster more efficient scheduling and rebooking of clients. Easy POS.

    Pros

    Honestly, coming from 2 other software solutions in other salons, Zenoti has all the things you would expect and some great features you maybe didn't know you needed. But better than anything else, from the salon management side of things, is their insane level of support! Regardless of which SaaS one chooses, there will always be hiccups or struggles or confusion, but the folks at ZENOTI have been so great at walking us thru and solving any issue we have had - in minutes or hours, not days or weeks like the other guys.

    Cons

    The only real downside is, seemingly, that the software was originally developed for overseas use and proof on concept and flow are set up in a way that is not 100% intuitive for a U.S. based salon. HOWEVER, once you understand some of the terms and "lingo" it makes sense - and they're so easy to work with and helpful, that this learning curve is overcome very quickly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Zenoti Software, Zenoti

    April 2018

    Thanks so much for the review, our support team will appreciate the kudos. Regarding your comment about some of the lingo - we're investing in evolving many aspects of usability, and excited to be able to deliver easier, more friendly experiences across scenarios (including updates to the language, etc..!).

  • ALDO COPPOLA from ALDO COPPOLA DOHA

    Number of employees: 11-50 employees

    April 2018

    Good Software and Excellent Customer Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A very good software to use and great customer service. I would definitely recommend it to other related business to use it.

    Cons

    Some of the features are a little complicated when it comes to usage of the software. It takes time to get used to it and understand how it functions.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rachna from Geetanjali Salons

    April 2018

    Best software to manage Franchise Model Business

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We are a 45+ outlets chain using Zenoti since March 2014. We have seen significant improvement across multiple areas after we started using Zenoti platform. I love the following features in particular.
    - Feedback: Negative feedback on social media platforms has been reduced by almost 40%.
    - Memberships: 20% of our clients are enrolled in membership programs.
    - Marketing: Campaign led sales have increased by 2%.
    - Mobile App: Franchisee owners can see their business real time at any time of the day without having to login using a laptop. This is a huge win for franchise owners.
    - Appointment Book: we track all future appointments in Zenoti. This has completely taken away manual booking process.
    - Role permissions: After implementing this feature, Centre managers are now only allowed to look at financial data that they are supposed to look at. This helps us control cash pilferage.

    Cons

    None so far. We are quite happy with the Zenoti cloud platform

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jim from Becoming Mom Spa+Ultrasound

    Number of employees: 11-50 employees

    April 2018

    Fantastic Tool!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a massive improvement over prior product.

    Pros

    I really like the broad feature set, analytics, continuous improvement and customer service. The Zenoti team is amazing.

    Cons

    The biggest challenge is that the feature set is so robust that it does take real time to fully understand.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kim from The Lash Lounge

    Number of employees: 51-200 employees

    March 2018

    Professional team that is dedicated to providing the best product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cloud based capabilities, quick glance dashboard reporting, and marketing capabilities.

    Pros

    Ease of use, analytics, management of KPI data, dashboard and overall functionality. The development and product team are on top of feature enhancements, you don't have to wait years for feature updates like most software companies. Marketing feature is great and provides ways to reach customers based on specific targets of the business.

    Cons

    reporting - too many options, should scale down and/or provide reporting packages to streamline the use of reports. Capabilities of configuring target segments and discounts.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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