Zenoti is a cloud­-based business solution used by spas, salons, med spas, yoga and fitness studios of all sizes. The platform includes appointment scheduling, billing, marketing, inventory and configurable reports. Mobile apps are also available. 

Zenoti provides a suite of front desk and back office tools. Users can manage business operations at one salon or multiple locations from a single interface. Managers have access to real­-time scheduling, revenue projections and alerts. Mobile POS features allow employees to book appointments and make sales using a tablet from anywhere in the store.

The CRM module maintains a single profile for each customer that is accessible from all locations, which makes it possible to support redemptions against memberships, packages and gift cards. Managers can also handle employee scheduling and payroll, inventory management, email marketing campaigns and special events.

Zenoti offers monthly subscription pricing and built-in chat support.



59 Reviews of Zenoti

Overall rating

4.56 / 5 stars

Filters:

Showing 1 - 20 of 59 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

January 2019

THE WORST booking/POS software

If a company you work for suggests switching to Zenoti, be afraid. Be very afraid. Zenoti is THE ABSOLUTE WORST.

Pros

Absolutely nothing. Zenoti is literally THE WORST booking/POS software I have ever encountered in over twenty years of working in the customer service field.

Cons

Constant glitches, bizarre system requirements and practically non-existent, completely useless customer care representatives.

January 2019

Sarah from tgc

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Zanoti Flexible Software Review

Good and satisfied with the software

Pros

Alot of functionalities and segmentation can be done. Helps run marketing campaigns effectively

Cons

Could do with updating the face of the software

Response from Zenoti Software of Zenoti

Replied January 2019

Thanks for sharing the positive feedback Sarah. We're glad to see you leveraging our marketing features effectively. We're constantly updating our UI to make it more easier and intuitive to use. Hopefully, you'll see the improvement in next few releases.

January 2019

Hemambika from Vivanta by Taj President

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

A software that eases most of the appointment issues of spa and salon.

Pros

Helps capture guest appointments effectively and retain guest information and preferences. Helps to manage booking and treatments in a way that is easy and we are able to customize guest preferences.

Cons

Takes a lot of time to operate making it difficult to provide quick service to the guest. Needs to be more fast and user friendly

December 2018

Rahul from Dr. Simal Soin Skincare Pvt Ltd ( AAYNA)

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Wonderful Product

Pros

We have been using this software from last four years. This software is user friendly & intuitive.
All the data & reporting is at one place. Detailed reports can be fetched in no time which helps in creating an effective marketing campaign.

Cons

Cost of this product is little on a higher side.

Response from Zenoti Software of Zenoti

Replied December 2018

Thanks for the positive feedback Rahul. We're glad to hear that our software is making a difference to your business.

December 2018

Vidhan from HOE Wellness Pvt Ltd.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Helps us run our Business at Major Airports &Hotels more efficiently

Happy to manage all the data under 1 platform as most of our spas are located at major airports & hotels.

Pros

Easy to use and fast. No downtime from Zenoti.
We are saving on an average of 2hour's per center per day since we started using all reporting from Zenoti.
Helps us improve customer experience & generate additional revenue with help of marketing module.

Cons

We want faster response from Support Team

November 2018

Kandie from Sono Bello

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Zenoti review

awesome.

Pros

What I like most about this program is that it is user-friendly.

Cons

scheduling could be a little bit of a challenge from the start.

Response from Zenoti Software of Zenoti

Replied December 2018

Thanks for your positive feedback Kandie.

November 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great program!

Pros

The program is user friendly. It is easy to schedule appointments.

Cons

There is nothing I dislike about this software.

November 2018

Purneet from BBLUNT

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2018

Good Experience !

Pros

Zenoti has been a good a support partner to our salon business, the POS solution has helped us streamline the appointment schedule and use their marketing tools to promote the offers/promos.

Always On: is a good automated tool to remind clients who are due for their services/memberships without manually calling or communicating to them with the help of Campaigns which easy and simple format and effective tool to retain lapsed clients – we have recently started using this and we will hope to reap benefits.

Marketing Campaign have been simple but effective tools to track effectiveness offers and promotions hassle free and report easily to know efficacy for promotional ideas.
Reporting: Reports are quite well knit and gives required information in a nutshell which initially does take some time to understand.

Cons

It is a little expensive on the pocket for smaller business units with limited features.

Response from Zenoti Software of Zenoti

Replied November 2018

Thanks for taking time to share your positive experience Purneet.

November 2018

Mike from Bella Moglie Inc. DBA 18|8 Fine Men's Salon

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Somewhat Cumbersome But Overall Good Product

My experience has been good overall. We've had a few issues but the support group was able to resolve quickly. Payroll was a bit cumbersome at first because of all the different reports required but once you get used it is not as bad.

Pros

Support group is very helpful and quick to respond. They've added features like Smart Marketing that has made my marketing efforts much easier.

Cons

Some of the features require going thru multiple steps in order to utilize so it takes more time to get the info you need.

Response from Zenoti Software of Zenoti

Replied November 2018

Thanks for your review Mike. I will pass along your feedback on payroll to our product team.

October 2018

Rachel from The Spa & Salon at Aria

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2018

Worst Spa Software

Pros

Zenoti is very easy to use and user friendly.

Cons

TERRIBLE LAG! This spa software, although very easy to use is not suitable for a high volume spa. Anything you do to this program has a neverending loading screen/refresh rate. The lag makes checking in and helping guest 3 times longer than it should. The support team is a joke and never helpful at all. Not to mention how long it takes to them even reply back to an issue and get it resolved. I am very disappointed in Zenoti and I hope they fix all the bugs to make it better soon.

October 2018

Erica from Massage Green Spa

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Love this Company!!

My overall experience with Zenoti is a pleasant one. I think you can tell by my pro's for this company just how much they are loved by each of their clients. Super proud to be a Zenoti user.

Pros

I love that the system is so quick to respond. Any question you have, any time of the day, they respond immediately. Its incredibly convenient and helpful. They have excellent customer service which I favor so much. They are reliable, transparent and super informative.

Cons

Nothing. They are excellent at what they do.

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Great but not Amazing

Pros

All in one. They can basically do everything for a medical spa business. It did take some customization, but we eventually got there.

Cons

The customization process took way longer than expected.
Sometimes the information is stored deep in the system and getting to the right menu can be challenging.

August 2018

Rose from Results Laser Clinic

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Flexible and works the way you want

Pros

We run a lot of different promotions and Zenoti makes it easier to create, sell and manage such custom packages. We are also able to manage our inventory better with Zenoti.

Cons

We earlier had some issues related to slowness but they went away once we switched to a new internet service provider. Do ensure you have a decent internet speed.

August 2018

Celina from Healing Hands

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

Very helpful

Pros

Am using this software almost 5 yrs now and they make it so easy to store all database. I simply love this software

Cons

Wish there's closing appointment option in mobile app

Response from Zenoti Software of Zenoti

Replied September 2018

Thanks for the positive feedback Celina! As you pointed out, we don't currently support closing of an appointment from Zenoti mobile in your region. I'll share your feedback with our product team.

August 2018

Maryanne from Results Laser Clinic

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Best Med Spa Software

Pros

Has literally all the functionality you need to run a med spa business. Our front desk finds it easy to book and manage appointments through Zenoti. Besides standard features, Zenoti’s analytics functionality is quite comprehensive - especially reports on clinic's performance and employee performance provide useful insights.

Cons

None I can think of. They constantly add new features and are attentive to our needs and requests.

August 2018

Lishell from Massage Green

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Review

Pros

Organizational level options manage all locations under one place

Cons

limitations in the membership option and set up

August 2018

Carlos from Health, Wealth and Fitness

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

ZENOTI means EXTRAORDINARY PARTNERSHIP

Pros

Ease of use and implementation... our franchisees are delighted.

Cons

Nothing noted at this time... will provide deeper feedback upon utilization.

Response from Zenoti Software of Zenoti

Replied September 2018

Thanks for your positive feedback Carlos. We're glad to see you and your franchisees delighted with our software.

August 2018

Stacy from 18/8

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Zenoti rocks

The support while intergrating was fantastic. The marketing support is awesome too.

Pros

This software has changed our business. The features, it's very user friendly.

Cons

When changes are made, I was not informed.

Response from Zenoti Software of Zenoti

Replied August 2018

Hi Stacy, thanks for the positive review. Will let our implementation and customer success teams know that you were delighted with their support.

August 2018

Becky from 18/8 Fine Men's Salons

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

18/8 Fine Men’s Salons-Honolulu

Pros

The software is extremely robust. The scope of reports and ability is great. I also find the online help and the live chat to be very thorough and responsive. We are also using their smart marketing to better target clients with relevant promotions.

Cons

new system for us so takes time to learn.

Response from Zenoti Software of Zenoti

Replied August 2018

Hi Becky, we are glad to hear that Zenoti is helping you target your clients better. Thanks for sharing your experience.

August 2018

Katie from Rudy's Barbershop

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Most Forward-Thinking Salon POS

When we do face a hiccup, we get a solution. Zenoti was the best product we demoed and is living up to our expectations

Pros

Zenoti is far ahead of its competition in innovating to meet modern-day tech needs of salon clients. Their team are constantly working on solutions to make the program more streamlined and easier to use. Support actually listens to clients and seeks solutions for issues.

Zenoti Analytics is a powerful tool that allows us to customize endless reports to be smarter about our business.

Cons

Payment integrations can be tricky, though that's been our experience with every POS system

Response from Zenoti Software of Zenoti

Replied August 2018

Thank you for your positive feedback Katie. We are so happy that Zenoti is working well for you and your business. Thank you for using Zenoti!