

BigChange Software
About BigChange
BigChange Pricing
JourneyWatch = £14.95 per vehicle, per month JobWatch = £69.95 per vehicle, per month JobWatch Plus = £99.95 per vehicle, per month
Starting price:
£69.95 per month
Free trial:
Not Available
Free version:
Not Available
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BigChange User Reviews
OVERALL RATING
Showing 1 - 5 of 161 reviews
Tanya
Company size: 51 - 200 employees
Time used: Less than 2 years
Review Source: Capterra
October 2021
Great Product

Colin
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
July 2020
Working with Big Change
See less, it’s like the solution has integrated well and forms part of our day to day operating model.
Pros
I think the best element of this product is that’s it very versatile as it allows you to design it around your current operation. Also the team are constantly releasing useful updates, some of which make life a little easier and some offer productivity gains.
Cons
There nothing really that’s bad here, any elements that were hare to navigate are constantly being updated to make them as user friendly as possible.
Reasons for choosing BigChange
When selecting Big Change we opted for a solution that was very versatile as it allows us to change it as we change. A great bespoke solution that’s not off the shelf.

Response from BigChange
What a great review - we are thrilled to hear how pleased you are with your system and benefit from our regular new system updates. BigChange is indeed a very versatile system and we are happy to be part of your operating model. Thank you for choosing BigChange.
Replied November 2020
Jordan
Company size: 11-50 employees
Industry: Construction
Time used: More than 2 years
Review Source: Capterra
October 2019
Big Change Revolutionised My Business
I have dealt with all levels withing the business and found 99% of the people amazing to deal with! They have guided, trained and been far more accommodating then any other mobile resource software provider out there.
Pros
The facility to invoice live and make cash flow through the business improve.
Cons
The schedule does not have dynamic scheduling
Reasons for choosing BigChange
Same as above!
Reasons for switching to BigChange
How they promised they would adapt to suit my requirements, they did deliver!

Response from BigChange
Delighted to hear about your amazing experience with the BigChange system. We designed it to be 'Revolutionary' for everyone, for you the business owner, for your team for your customers and your cashflow. Nothing gives us more satisfaction than hearing great success stories like this. Thank you once again for taking the time to leave a review. All the best, Team BigChange
Replied October 2019
Ricky
Company size: 51-200 employees
Industry: Construction
Time used: Less than 12 months
Review Source: Capterra
June 2022
Big Change but NOT a BIG IMPROVEMENT
Heavy sales pitch full of promises that failed to deliver as soon as we signed on the dotted line, you cannot believe the pressure that they put on you to get you locked in to a very long and expensive contract , I feel conned
Pros
nothing that most other software can deliver
Cons
Big Change, BIG promises that they fail to deliver, no help with transition from an existing system and no help at all (unless you pay extra of course) with the bespoke elements of the system that they claim during the sales and onboarding process will be no problem to integrate. As soon as you sign up and the pro-forma and direct debits have been arranged you struggle to hear from anyone. This system has cost my company a fortune and we are going back to our original system as its was far more user friendly and efficient, I will ask all of my staff members to provide an honest non -biased review of Big Change where it relates to their particular user experiences in their various roles, this has been a Big Mistake
Reasons for choosing BigChange
Promised that it could deliver efficiency and integration (failed on both accounts)
Reasons for switching to BigChange
We believed the salesman's pitch
Mike
Company size: 11-50 employees
Industry: Gambling & Casinos
Time used: Less than 2 years
Review Source: Capterra
September 2019
A complete solution
Big Change are a very customer focussed business, implementing Job Watch was extremely straight forward with ample amounts of training provided. The Job Watch product has brought together many of the elements of my company's field service activity ensuring a seamless and streamlined experience for clients , office staff and field engineers.
Pros
Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.
Cons
The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.
Reasons for choosing BigChange
Big Change offered a more polished solution that was better suited to integrate in to my business.