Coolfront Software


 

Coolfront is a cloud-based HVAC solution that allows users to carry their flat rate pricing and repair database on their mobile phone. It suits small plumbing, electrical and HVAC contracting businesses.

Coolfront leverages a consolidated contracted service workflow. Users begin by entering work order information and assigning the service call to a field technician. Field technicians receive the work order on their mobile device.

After diagnosing the problem, field technicians are able to select the proper repair from an up-to-date flat rate pricing database.

Invoices are automatically delivered to the business office and the customer as soon as a repair is complete. Coolfront can also capture customer approval and signature within the mobile app. It also offers QuickBooks integration and carries over 25,000 repairs in its database.

Coolfront is a zero-cost solution that charges per work order generated. Training, demos and web-based meetings are available to support Coolfront’s users. Coolfront’s mobile app is available on iOS, Android and Windows Phone.

 

Coolfront - Home page
 
  • Coolfront - Home page
    Home page
  • Coolfront - Work orders
    Work orders
  • Coolfront - Add-ons
    Add-ons
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

222 Reviews of Coolfront

 

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Software Advice Reviews (3)
More Reviews (219)

Showing 1-3 of 3

devona from John Waters Inc
Specialty: HVAC
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

I use Coolfront daily and it makes my job easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall a good program and handy for service technicians. So much easier to read than the hand writing of some of the technicians out there.

Pros

I like that my technicians can get glance backs of previous visits to customers homes. Also like that there is a spot that we can share information with our technician on the ticket that can't be seen by the customer.

Cons

I would like to be able to time stamp start and stop times of tickets as well as search past ticket by typing in a date rather than have to scroll through months and months.

 
 

Nickole from Infinity Air Solutions, Inc., Heating & Cooling
Specialty: HVAC
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Awesome software!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Actually they will announce the new QB online integration in about a week or so. I just got lucky today. I figured I would ask, again, if and when they were going to add this feature and I was extremely happy to get a yes, next week. But luck on my side again, they called me and walked me through the set up of the process to connect my Coolfront & QB online accounts; I agreed to be a ginea pig so I don't have to wait. It could not have been any easier. Thank you to the representative at Coolfront! I am extremely stoked!

Pros

Extremely easy to use. Flat rate billing=wonderful. Has plenty of "add-ons" to integrate with to meet your needs. The price is right!

 
 

Troy from Barwick Heating
Specialty: HVAC

September 2016

September 2016

Simple Tool, but not in the best ways.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Coolfront does offer an affordable way to send electronic invoices to customers. The product does integrate with QuickBooks. If you do small amounts of invoicing from a mobile device this is an affordable option.

Likes Least

After you create the invoices, they can be complicated to search through. The process for adding products and services is laborious. If you are writing many invoices you would be better off with a full fledged scheduling tool that allows you to send bids and invoices.

Recommendations

If you are doing very much business or want to, look at tools that integrate scheduling and other features with invoicing.

 
 
 
Showing 1-20 of 219

Jess from NEXT GEN MECHANICALS

October 2017

October 2017

Coolfront has changed the way we perform service call for the better and with ease.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When looking at flat rate books vs coolfront's mobile software, it was clear coolfront was the way to go. The database is always updating with market fluctuations and with the ability to add custom items it is a great fit for us.

Cons

The new search engine is pretty rough and seems to be lacking compared to the previous version. The ability to add a custom discount to a ticket without having to add it to the whole system first would be great. And the ability to change the order of items on the ticket would be fantastic.

Source: Capterra
 

Daniel from Wheeling Heating
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

We happened oncookfront by accident.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
Value for Money
Value
Support

It integrates with quickbooks. It's easy to use. It's portable, all our techs have the app on their phones and tablets.

Pros

It's nice to see where the techs are. It integrates with quickbooks and allows payment from Payzer.

Cons

It's sometimes complicated to set up special repairs. We have to make sure we do things in just the right order.

Source: Capterra
 

Mike from Tin Man Mechanical
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

The Coolfront App AND Crew is, by far, the Very Best, Top Notch and Awesome I have ever experienced

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Support

This company and it's products and services have made my life easier and my business WAY MORE PROFITABLE!!

Pros

The software is extremely thorough in all aspects! They are constantly adding more and more cool stuff to the app. Their Crew has by far THE BEST Customer Service that I have ever experienced, very knowledgeable, very experienced, very helpful.
If you are not using this App, then you are going backwards in time every day that you are in business! This App and this Company (Coolfront) is absolutely the best by far.

Source: Capterra
 

Susanne from Heinz A/C & Heating Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Very easy to work with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Gives us the ability to be a more paperless company where the majority of our invoices get emailed verses printed and mailed out and as a result can get payment faster when customer is not home to make payment at time of service

Pros

That our techs have access to flat rate pricing and being it is web based have access on any tablet, laptop, desktop or phone if necessary

Cons

Invoices that are still open or pending drop off into archives. Would like to see the system only sense the paid invoices drop into archives automatically after the current time it does it and leave other not mark paid to be manually archived

Source: Capterra
 

Susan from Elliott's Elite Heating & Cooling, Inc.

October 2017

October 2017

It works well. I wish it was easier to search for customers & if they merged better.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

emailing of invoices & receipts. Flat rate pricing.

Pros

I like the ease of entering the information. I like that you can email receipt to customer right away. I like how it can be an invoice or a receipt.

Cons

It's not easy to search for a customer unless you know the date of the last time you were there. That is my major disappointment with this program. Searching for customers & history & merging the calls together. I ALWAYS have to go to add on & Merge. I wish it was more automatic. I use wintac & it always pulls up correct customer just by entering a few letters or address. You dont' even need complete info. If Coolfront doesn't correct the merge/search soon I will have to switch to a different software/dispatching program.

Source: Capterra
 

Jose from E&A Comfort
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

The repair pricing seems to not take overhead in to consideration.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Staying organized and not having to deal with the mess of having papers everywhere.

Pros

Coolfront is simple and paperless. All I have to do is look for an invoice by the choices given. Making it easy to stay organized without having to worry about losing paper work. I also love that you can use it off line.

Cons

The pricing on repairs. The repair pricing seems to not take overhead in to consideration. As flat rate pricing, they are low.

Source: Capterra
 

Ryan from Southern Comfort Htg&Air
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Love it, very proffesional for customers to use, signing while not on sight is wonderful!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

?

Pros

Customer glance back for 1 and the get savy to see performance , i cvan do invoices on the run much faster, no dirty finger printed invoices, easy flat rate to fit my company.

Cons

Just updated and i hate the new repair search! Please give me back the old.....:-) Some time i think the server is really slow, cant find alot of the specific part number i use ( 440 volt Capacitors for starters ) .

Source: Capterra
 

Scott from Ocean breeze home comfort solutions

October 2017

October 2017

It was okay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I attempted to use this service off of a referral and I had a few questions on how the system works and it took awhile to get any answer. So I went with Jobber because it was quicker response.

Cons

As I replied in the last question about the overall review, I was unhappy with the response time. When I have a service like this it needs to have quick response because my coutomers won't accept waiting

Source: Capterra
 

Zachary from Ogeechee Heating and Air

October 2017

October 2017

Helped streamline our service dept.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Helped our company get rid of paper tickets, it syncs up with quickbooks, and allows our technicians to collect (payments) while in the field.

Cons

There is not a notification (like a text message) option available to alert our technicians when a new service call had been entered for them.

Source: Capterra
 

Dawn from Woodstock Heating & Cooling Company
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

We use it and like it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Less handwritten tickets. Auto entry to Quickbooks, easier entries to customer files, the ability to keep techs informed. Ability to track parts on order...

Pros

Easy to use. Super simple changing things. I love the internal notes for privacy. It's an easy program to teach new staff. I love the auto populating feature from Quickbooks records.

Cons

It's a bit expensive. I don't like that if I make a mistake with pricing, I get charged for another ticket. I wish it has a more detailed billing, it seems as tho I get billed a lot, but there is no way to prove it....

Source: Capterra
 

Matt from Schmitt refridgeration

October 2017

October 2017

I like a lot but a lot is to desired.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. Can be operated quickly with little experience. Like the part finder if you know how to use it.

Cons

I hate when it wants to update while either writing notes or searching for a part. I wish there were tabs in my favorites for favorite filters, types of freon, or belts instead of looking over my favorites 3 or for times. I wish I could add a custom part or charge myself instead of having my office remake what I've already done just so they can send it back to me to add it on my favorites. All of the other techs said the same about updates. Add them to the home page when available. Frustrating. Finally inputting carrier numbers usually calls for 2 additional numbers or letters at the beginning of a part number. If typed in using the part number supplied from carrier it fails to find it. If those 2 first numbers or letters are left off when typing it in it will find it every time. I have found this only on carrier parts. Thank you for your help.

Source: Capterra
 

Vinnie from Smedick Heating & A/C
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

I use Coolfront to quote my customers HVAC repairs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Steamlined production and no paperwork

Pros

I most like this software to schedule work and take payments. My customers love that I can quote them repairs in seconds

Cons

The only gripe I have is that when I switch from the app to say look up a phone number or email which has the customers information I need to input into Coolfront. When I return to the app it reloads and any info I had already input is gone

Source: Capterra
 

Kim from J & J Heating and Cooling, LLC

October 2017

October 2017

It sounded good, but ended up not being what we needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The price was good, we liked that the invoices fees could be rolled into our charges and, initially, we were thrilled that it would sync with Quickbooks and save data entry time in the office.

Cons

It would sync with Quickbooks, but not like we expected. We still had to edit every invoice so that the Product/Service field in Quickbooks reflected the items we needed reflected for reporting.

Source: Capterra
 

Paige from EMS
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

great concept

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Good flat rate pricing tool. Would be an awesome asset if we could store a little more customer info history/profile.

Pros

We love the ease of use! The whole site is very easy to navigate, and initial set up was a breeze! I especially like the repair look up search feature where almost anything I plug in will get me to the repair I need.

Cons

we'd like to be able to upload our current dispatching softwares's customer database. to use coolfront effectively we still have to maintain a separate crm system

Source: Capterra
 

Jeff from McClendon & Wood

October 2017

October 2017

Easy to work with, great lessons from blog posts. Clients love display.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Client find easy to understand, makes pricing very easy. Makes user feel comfortable to have updated pricing on parts without having on regular basis. Pricing is fair and competitive.

Cons

Getting used to initial part look up due to all the options. Once you learn to mark favorites everything gets better.

Source: Capterra
 

Wanda from Texoma Maintenance and Refri
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

No lost work orders which means less lost income

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

More income

Pros

Easy to learn. Easy to manage. Portability of invoicing to the job. Not as much unbilled work because of lost paperwork. Can be done from the field or home.

Cons

Archives too soon. We have to still keep a paper system to ensure the archived invoices don't get lost in space.

Source: Capterra
 

William from Elkins Air Cond. & Heating, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Very good. Readily accepted and implemented by service technicians.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Cost reduction overall of processing service related billing and customer tracking. Also reduction in preprinted forms. Repairs data base that is always up to date. Made is a more profitable service company due to uniform pricing and makes it easy for tech to price out job.

Pros

Easy to use. Usage cost is applied to each ticket. Data bases updated regularly. QB integration. Am really liking the recently added feature of "installs & quotes".

Cons

Some of our problems are due to slow internet I suspect. Don't like the automatic archiving of work orders. I want it put away when I deem it appropriate. Don't like the new search engine dynamics. Old one was better in my opinion.

Source: Capterra
 

Corwin from Ideal Heating & Air
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

We have used Coolfront for a couple of years and it is easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Love the syncing to QuickBooks!!!
My field techs have a great way to invoice our customers and builders.

Pros

Easy to teach new employees.
Having on mobile devices is great!
The app has not crashed at all.
Love that it syncs with QB

Cons

The use of the pricing details needs an update for easier use and uploading pics to customer file would be great.

Source: Capterra
 

Jonathan from Kysar mechanical

October 2017

October 2017

whole lot easier than paperwork

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like how it does all the mark-up for you and how you can custom make your favorites

Cons

I don't like how long it takes to load sometimes I don't like how sometimes it doesn't email to the office and I have to email it again

Source: Capterra
 

Jon from Chris Mechanical Services Inc.

October 2017

October 2017

Easy to use in the field

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The overall functionality of the program is nice. It is pretty easy to find customers in the info of the program

Cons

Searching for parts can be difficult at times. Some common parts seem to be missing at times, so creating a new part on the job can be a pain at times.

Source: Capterra