Coolfront software


281 reviews(4.0/5)
281 reviews(4.0/5)

Coolfront is a cloud-based HVAC solution that allows users to carry and access their flat rate pricing and repair database on a mobile device. It caters to small sized plumbing, electrical and HVAC contracting businesses.

Coolfront leverages a consolidated contracted service workflow. Users begin by entering work order information and assigning the service call to a field technician. Field technicians receive the work order on their mobile device based on which they can select repair plan from the existing database.

Invoices are automatically delivered to the business office and the customer as soon as a repair work is done. Coolfront can also capture customer approval and signature within the mobile app. It also offers QuickBooks integration and carries over 25,000 repairs in its database.

Coolfront is a zero-cost solution that charges per work order generated. Training, demos and cloud-based meetings are available to support Coolfront’s users. Coolfront’s mobile app is available on iOS, Android and Windows Phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000 , Windows 8 , Windows 10

281 Reviews of Coolfront

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  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Love this free flat rate company

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is free for the contractor! It is professional looking and can be used to sync with qb.

    Cons

    Syncing to multiple locations would not sync with qb and would sometimes create a new job. There are work-arounds but this process could be easier.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mary from Keller Williams Columbia

    Specialty: Other

    Number of employees: 10,000+ employees

    July 2018

    Reliable Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is great for my contractors for my clients that we have to hire for all inspections and/or work. It keeps everyone organized and up to date.

    Cons

    It's a little difficult to communicate with vendors who haven't used the software before, but usually they can figure it out.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Lynda from Swafford Heating and Cooling

    Specialty: HVAC

    Number of employees: 2-10 employees

    June 2018

    We have been using Coolfront since October 2017. Work orders and invoices are SO much easier now! Thank you!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I'm so glad you had a rep at the Armstrong dealership meeting in Omaha last Fall!

    Pros

    We have basically been able to go paperless since using Coolfront. We can send invoices from Coolfront and it syncs with Quickbooks.

    Cons

    So far, I haven't come across any part of Coolfront that I don't like. we use it on the computer and use the mobile app on our phones.

    This review was submitted organically. No incentive was offered
    Review Source
  • Lori from Russell Electric Contracting

    June 2018

    Good choice, but need some improvements!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Allowing real-time access to customer work orders and not having to keep up with "paper"work. I like that it syncs with our computer software, which makes it easier to receive work orders for invoicing faster for billing purposes. This will allow the customer to receive their invoice faster and allow payments to be accepted on the job site. The ability to be able to do that stood out to me and my technicians, making our jobs easier and more productive.

    Cons

    An improvement needed was to be able to work offline - sending and receiving customer information. Having the need for wifi slows the process of receiving work orders & invoices to the billing department from the technicians while they are out in the field.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • JIMMIE from Jimmie Johnson Air and Heat

    Specialty: Contractors

    Number of employees: 2-10 employees

    June 2018

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I've you coolfront for years. It's very reliable. I would like an integration with square.

    Pros

    Large database of parts and repairs. Works in areas without an internet connection. Pay as you go. Zero cost.

    Cons

    The app seems to pick the worst time to update. It doesn't have a way to initiate the update on your own.

    This review was submitted organically. No incentive was offered
    Review Source
  • Verified Reviewer

    June 2018

    Super user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, and the work order immediately shows up on the techs device, eliminating the need for the tech to drive all the way back to our office to gets their next work order

    Pros

    It is super user friendly & easy to use. I love that it can be used on a computer, cell phone or tablet and there is no subscription. You only pay for what you use.

    Cons

    I wish it would show the price of repairs before you select it..... sometimes our techs aren't sure which repair to pick until they see what the charge will be & then they have to go in and delete it if its way out there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jennifer from Andrade Heating & Air

    Number of employees: 2-10 employees

    May 2018

    Great software for the technicians in the field.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Quick repair pricing for our technicians.

    Pros

    The streamline pricing for our technicians is great. Realtime approval from the customer via signature. Quick transfer between technician to office staff.

    Cons

    The software is very time consuming for office staff. Having to click back and forth between work orders, home and add ons needs to be streamlined. The sales tax is very clunky between Quickbooks and CoolFront.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Profit Strategies, Coolfront Technologies

    May 2018

    Jennifer- thank you for taking the time to provide a review of Coolfront Mobile. We are thrilled that the app is working well for your technicians in the field. If there is additional training and/or support that we can help streamline your tasks for your office staff we are happy to provide that at no charge. Please contact our Inside Sales and Support staff at sales@coolfront.com or give us a call at 888-229-4100 at any time!

  • Karen from Evans Heating & Cooling

    Number of employees: 2-10 employees

    May 2018

    This has worked quite well for us. It has really cut down on paper work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has cut down on paperwork tremendously

    Pros

    I like that it syncs with Quickbooks and makes dispatching easy. Adding repairs is easy and all the technicians are using the same prices by using Coolfront.

    Cons

    It needs to have some kind of notification to the technician when a work order is added to their schedule. As it is, they have to remember to check for new work orders.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    May 2018

    EASY

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy on the go invoicing for our technicians.

    Pros

    Coolfront is amazing. It helps us have a better relationship with our customers. Its easy to use and straight to the point when it comes to giving our customers the price for repairs.

    Cons

    I don't think there is anything I don't like about this software. Its easy to use and really affordable.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Rebecca from I. T. Heating and Air

    April 2018

    I use this everyday, all day, and do like it. I just wish it did a bit more & had a few more things

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    In-field invoicing & pricing. Ease of scheduling. Parts reorder simplified.

    Pros

    I like that it syncs to Google Calendar & Quickbooks. I also enjoy the Parts Cart for resupplying the technicians. I enjoy easily being able to find repairs to bill them to the work order/invoice. I like being able to add custom repairs, discounts and pricing.

    Cons

    I don't like that the billed time/cost of part don't show on the internal view of the work order/invoice. I don't like that I can't run a report of average hours/dollars for each technician, since those values don't sync over into Quickbooks when the invoice does. I wish there was a way to "Pause" a work order so that the technician can return to it later due to possible part delay, weather delay or other circumstance. I wish we could customize the line item field for repairs other than creating a repeat custom repair for those time that it is an unusual circumstance or repair. I would like to be able to run some sort of report of what dollar/hour per work order/invoice we are tracking within the app itself.
    These are just a few of the items I would like to see within the Coolfront App.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Blair from Comfort Dynamics Heat & Air

    April 2018

    Love this software!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software/program is so easy to use. You just search, click and it's done and on your service tickets! So simple!

    Cons

    It doesn't have a way to upload pictures nor documents. This is very important feature when your service workers are in the field.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Profit Strategies, Coolfront Technologies

    April 2018

    Hi Blair and thanks for the review! We actually have an integration with DropBox which would allow you to upload pictures/documents/videos right to your work order. It's a free integration and we'd be happy to assist you with the integration! :)

  • Wes from Hirschberg Mechanical

    April 2018

    Being in the mechanical business this is extremely helpful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The fact that you can search for different fixes in the field is very user friendly. Our techs love the product.

    Cons

    The syncing process with QB can be difficult at times. Repeat customers seem to appear at times. Overall its a good product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Darien from Parks Motors

    Specialty: Car rentals

    Number of employees: 2-10 employees

    March 2018

    Coolfront Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This is a great software that allows you to access the best hvac dealers in your area and to top it off its free

    Cons

    really no cons for this particular program because it comes with everything you need such as mobile access, as well as computer access.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Whitney from Yarbrough & Sons

    March 2018

    Amazing tool and very user friendly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The flat-rate for our tech's. They say it's very easy to use and the best program they have seen. Very impressed!

    Cons

    I wish there was dispatch board where we could see all the calls on the different tech's. We generate sometimes 50 calls in the summer so that would be nice to see.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dawn from Comfort Control Mechanical, Inc

    March 2018

    Easy to input customer information and look up the repairs needed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use on customer input. ease of use on setting up a custom repair on the fly, the ease the customer can submit authorization for repairs.

    Cons

    When looking up repairs the feature will not let it auto fill the repair, the feature for open work order can be confusing on how far back to check.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    I like that its east to set up, and user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think the benefits are tremendous asset to any service company.

    Pros

    The support you receive, and simplicity. I think any most companies that really what to help the bottom line should consider this product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Coolfront allows us to bill at the location & also for integration into our other systems.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Integration & simplification.

    Pros

    I enjoy that it allows technician to quote and bill at the location. Also that they can request the parts they used to be replenished. I like that the invoices sync with our accounting software (Quickbooks) for billing and our Google Calendar for scheduling. Each tech can see their scheduled day laid out in order with location & what the service to be performed is. Very simple to employ. Having each tech, office admin and manager being able to use an individual login takes much of the scheduling confusion from the service techs.

    Cons

    I don't like that there aren't any reports that can be run to find work orders outstanding that fall outside the parameters of: Last 30 days, This month, This week.
    I don't like that the hours required for the selected repairs aren't shown on the "internal version" of the printed invoice/work order. That would be very helpful for payroll and flat rate billing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • tom from fayette furnace

    March 2018

    Very easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We started using the software about a year ago and have had no problems with the software at all. It loads and is easy to use.

    Pros

    How easy it is to use for tech's on cell phones. They are able to look up prices and labor and get the job done faster because they don't haveto call the office.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Chad from Baumann & DeGroot

    Number of employees: 11-50 employees

    March 2018

    I was amazed at how easy the program was to use. I was up and running in less than 5 minutes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Simplicity and accuracy.

    Pros

    How simple and easy it is along with being able to search by part number to find the correct repair quickly and accurately.

    Cons

    Cost. It may be "built in" but the volume of calls we do annually would have pushed the annual cost of the program every year. It also doesn't integrate with our new CRM software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sunny from Energy Solutions of St Louis

    Number of employees: 2-10 employees

    March 2018

    VERY USEFUL EASY TO UNDERSTAND AND EFFECTIVE IN MULTIPLE WAYS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    helped with book keeping , organizing office documents and less time entering data it has connected all our employees

    Pros

    THAT IT SYNC'S WITH OTHER PROGRAMS in the office such as google calendars and quickbooks.making it easier for all employees (even those in the field to stay connected)
    keeps record of customers and combines all services we provide and dates we provided them. allowing us to make notes that all employees can see and a special place for customers

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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