About Dispatch

Dispatch is a cloud-based scheduling software solution for small, midsize and large home service companies, helping streamline communication between the user, job sources, technicians and the homeowner. Communication capabilities include automatic reminders for customers about the upcoming service. Managers can receive status updates from technicians in the field, and technicians can connect directly with customers when necessary, without having to go through central dispatch. The solution offers mobile apps for iOS and Android devices, so users can receive service requests remotely. This also allows field workers to view information on upcoming jobs, including customer history, and get directions to the service location using the device’s GPS. Customers can t...

Dispatch Pricing

$99 per month, up to 5 techs $199 per month, up to 15 techs $299 per month, up to 25 techs

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Available

Close

Image 1 of 4

Dispatch location tracking

Dispatch User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 34 reviews

Shivani

Company size: 2-10 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2019

Best Dispatch system

My whole team is well familiarized and use dispatch on every order. It is a great communication route with Home warranty companies that we work with who are affiliated with Dispatch me app. Very convenient and fast method to relay information to them directly without the long phone hold up times.

Pros

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows user to determine who they want to share the information with.

Cons

Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.

Reasons for switching to Dispatch

Was referred by another user

Michelle

Company size: 2-10 employees

Industry: Construction

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Useful for small business and large business alike

I feel like I'm ahead of the technological game against my competitors. It makes my small 3-man company appear like a giant, which improves my image to customers and their comfort towards working with small businesses.

Pros

I enjoy Dispatch.me very much. It has helped streamline my appointments for my technicians as well as streamline my flow of work. The ability to talk to customers via messaging is not only easy, but vital to some consumers who have a difficult time hearing on the phone or getting voicemails. It's also been a good backup to my calling system, showing the customer proof that I've attempted contact in several other ways besides just telephone, which is sometimes disputed.

Cons

At first, the changes made to Dispatch.me were large and very disruptive. Years ago when it first released, it felt like it was crashing often. Now recently, the changes have been very subtle and easy to adjust to. Sometimes there are glitches, but they're not usually work-altering problems, and they're fixed relatively quickly.

Reasons for switching to Dispatch

Setmore is clunky, has too many steps for everything, and doesn't feel like it fits the needs of my contractors. I feel like it's a program better suited for hairdressers or makeup artists who have customers come to their homes/places of business, than it is suited for a contractor visiting customer homes.

Derek

Company size: 2-10 employees

Industry: Construction

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2022

Worst customer service

Pros

None. The customer support is nonexistent.

Cons

They are literally zero help if you have issues. I've called a few times and I'm still waiting for a return phone call from 3 weeks ago. Don't depend on this program for your business. If you have issues you're going to regretting your decision.

Becky

Company size: 11-50 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2019

Dispatch review

How much easier it is to keep track of our jobs and what it happening with them. We switched to Dispatch because we are working for American Home Shield and they use this software and it just made our work for them more streamlined.

Pros

I like how easy it is to use, how quick you can learn how to use it.

Cons

The limited amount of reports that you can print. I can't delete duplicate customers on my own without contacting support to do it for me.

Reasons for switching to Dispatch

Because American Home Shield uses or recommended Dispatch, so we switched to streamline the job process.

Michael

Company size: 2-10 employees

Industry: Construction

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

March 2020

Garage Door Company

We like the product. The app has some quirks like not being able to reschedule paused calls. Also not being able to do Quickbooks Credit Cards is a challenge. The process of editing estimates and invoices once marked Won. Immediately transferring to Quickbooks would be nice. The delay causes issues if we have to revise something or add a product last minute. Would like to be able to click out of “on my way”, if we accidentally hit it.

Pros

Quick setup. The service tech’s were able to puck it up quickly.

Cons

I would like the review process to go straight to Social Media, Google, yelp, or to a platform where other consumers can read the reviews. Most customers will not select or take the extra step to forward the review onto the major platforms. Seeing the reviews are nice, but it really is not beneficial unless customers can read them.

Reasons for choosing Dispatch

Yes

Popular Dispatch Comparisons