About eSchedule

eSchedule is a web-based solution designed to help emergency medical services, fire departments, nurses, law enforcement agencies and emergency communication centers manage timesheets, payroll, training, certifications, vehicle maintenance and more. Administrators can utilize built-in templates to schedule and track hourly, daily, weekly and monthly shifts across multiple departments or stations.

The platform enables team leaders to track employees’ working hours, vacation requests, overtime, meetings, paid time-offs and more on a unified interface. eSchedule lets managers create and track expiration dates of various certifications including Cardiopulmonary Resuscitation (CPR), Pediatric Advanced Life Support (PALS) and Fire Fighter I & II. Add...


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Supported Operating System(s):

Web browser (OS agnostic)

53 Reviews of eSchedule

Average User Ratings

Overall

4.74 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(39)

39

4 stars

(14)

14

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 53 results

July 2020

User Profile Picture

Joseph from Commack Volunteer Ambulance Corps

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

eSchedule simplifies scheduling and provides a great user experience!

eSchedule solved the needs we were looking for in a scheduling program. We received more than what we expected and had our entire organization trained on the program quickly and efficiently. The reporting is extremely powerful and accurate, allowing me to maintain a schedule of over 200 volunteers to the highest standards while maintaining pinpoint accuracy.

Pros

eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign ups. I also enjoy the customization that is available to eSchedule, allowing me to create the scheduling experience I need for my organization. Finally, another pro that every program should have that eSchedule delivers on is the customer service experience. eSchedule provides lightening fast, and accurate customer service. When I run into an issue or have a question, I know I am the priority from the eSchedule team. I get my answers quickly from a professional team who caters to my needs and shows me how much my business is valued to them.

Cons

Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization.

Reasons for Choosing eSchedule

We chose eSchedule because they provided a more comprehensive package for the price, great administration reporting, and phenomenal user experience. This has allowed us to become more efficient as an organization and allow us to schedule our people with more accuracy and precision than we ever have.

Reasons for Switching to eSchedule

My organization was looking for a better scheduling option with powerful backend administration reporting and ease of use for our membership. We achieved this with eSchedule.

July 2020

Rick from Carter County EMS

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Quality Schedulling Software

Pleasantly pleased with overall performance compared to previous software.

Pros

Ease of use, QuickBooks conversion, convenient for employees, accurate time tracking and helpful customer service personnel.

Cons

Sometime difficult to reach certain individuals inside the company directory for direct questions.

Reasons for Switching to eSchedule

Pricing was higher and did not work well with QuickBooks payroll program.

Response from eSchedule

Replied July 2020

Thank you for the awesome review! We appreciate your business and look forward to working with you and the rest of the team at Carter County EMS.

June 2020

Scott from Olathe Fire Protection Dist

Company Size: 11-50 employees

Industry: Public Safety

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

June 2020

Olathe Fire

It works but it is more difficult to navigate through then other programs I am familiar with

Pros

Time cards are easier then the manual way we did it before the software.

Cons

On mobile device sometimes takes going through the selections a couple of times for it to open up the part of the app i want opened. There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts. The new update to payroll has made printing the page off difficult. We have never been able to export to the payroll software correctly, it continued to delete stuff in our payroll software so we still manually enter it into that software.

Reasons for Choosing eSchedule

Only one thing, the chief liked the idea of tracking maintenance

Response from eSchedule

Replied July 2020

Scott Thank you for taking the time to write this review. We appreciate it! Our Support Team has reached out to you so that we can address your questions and concerns. A number of these are easily addressed and are possible within eSchedule. Thanks again!

February 2021

Brad from Bangs Ambulance, Inc.

Company Size: 51-200 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2021

Great solution to combine many functions

Pros

eSchedule has been great in allowing us to combine several different systems such as scheduling, time and attendance, certificate expiration tracking, continuing education and messaging all under one platform, making the end use for both our administrators and our employees much easier!

Cons

The mobile app is a bit cumbersome - it is just a mobile version of the website and not an app. We have been promised an app is coming down the road.

August 2019

Jeff from St. Joseph’s Ambulance Services

Company Size: 51-200 employees

Industry: Public Safety

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

eSchedule is awesome

Any problems have been addressed and corrected promptly. Requests for customization have also been addressed and met with the same prompt customer service. Have been extremely satisfied with the product and our overall relationship with the eSchedule staff.

Pros

The functionality of the software and the availability of customization to me our individual needs. Have not experienced any down time since we began using this software.

Cons

A few features I would like to see are not currently available.

Reasons for Choosing eSchedule

Following discussion with vendors and online demonstrations, felt this was the best fit for our needs.