eSchedule

RATING:

4.8

(66)

About eSchedule

eSchedule is a web-based solution designed to help emergency medical services, fire departments, nurses, law enforcement agencies and emergency communication centers manage timesheets, payroll, training, certifications, vehicle maintenance and more. Administrators can utilize built-in templates to schedule and track hourly, daily, weekly and monthly shifts across multiple departments or stations. The platform enables team leaders to track employees’ working hours, vacation requests, overtime, meetings, paid time-offs and more on a unified interface. eSchedule lets managers create and track expiration dates of various certifications including Cardiopulmonary Resuscitation (CPR), Pediatric Advanced Life Support (PALS) and Fire Fighter I & II. Additionally, operators ...

eSchedule Pricing

Pricing varies depending on number of employees/user accounts and activated modules within the software.

Starting price: 

$1,200.00 per year

Free trial: 

Available

Free version: 

Not Available

eSchedule equipment maintenance management

eSchedule Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for eSchedule

1 - 5 of 66 Reviews

User Profile

Joseph

Verified reviewer

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2020

eSchedule simplifies scheduling and provides a great user experience!

eSchedule solved the needs we were looking for in a scheduling program. We received more than what we expected and had our entire organization trained on the program quickly and efficiently. The reporting is extremely powerful and accurate, allowing me to maintain a schedule of over 200 volunteers to the highest standards while maintaining pinpoint accuracy.

PROS

eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign ups. I also enjoy the customization that is available to eSchedule, allowing me to create the scheduling experience I need for my organization. Finally, another pro that every program should have that eSchedule delivers on is the customer service experience. eSchedule provides lightening fast, and accurate customer service. When I run into an issue or have a question, I know I am the priority from the eSchedule team. I get my answers quickly from a professional team who caters to my needs and shows me how much my business is valued to them.

CONS

Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization.

Reason for choosing eSchedule

We chose eSchedule because they provided a more comprehensive package for the price, great administration reporting, and phenomenal user experience. This has allowed us to become more efficient as an organization and allow us to schedule our people with more accuracy and precision than we ever have.

Reasons for switching to eSchedule

My organization was looking for a better scheduling option with powerful backend administration reporting and ease of use for our membership. We achieved this with eSchedule.

John

Public Safety, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

eSchedule is a Superior Product when it comes to Public Safety Scheduling.

eSchedule has been fantastic. I have nothing bad to say about them. They are great for public safety scheduling. They manage everything that our agency needs from employee scheduling to time card management.

PROS

Being able to set recurring shifts is extremely beneficial. There hasn't been anything our agency has needed that eSchedule hasn't been able to make happen.

CONS

If I need to make a change to the format of the schedule, I have to request support. Some of these changes may be a "title" or complete layout change, which we recently did. I will say, however, that the representative from eSchedule stayed in constant contact and "blocked" her schedule for additional time, so we could communicate easily and I felt I was the primary focus during that time.

Reasons for switching to eSchedule

WhenToWork was not a very admin friendly way to manage the schedule. We didn't have a time card management with them either.

Scott

Public Safety, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed June 2020

Olathe Fire

It works but it is more difficult to navigate through then other programs I am familiar with

PROS

Time cards are easier then the manual way we did it before the software.

CONS

On mobile device sometimes takes going through the selections a couple of times for it to open up the part of the app i want opened. There are no flags for open shifts so it is easy to miss that a particular day is not fully staffed. There are no text alerts for shifts. The new update to payroll has made printing the page off difficult. We have never been able to export to the payroll software correctly, it continued to delete stuff in our payroll software so we still manually enter it into that software.

Reason for choosing eSchedule

Only one thing, the chief liked the idea of tracking maintenance

Vendor Response

Scott Thank you for taking the time to write this review. We appreciate it! Our Support Team has reached out to you so that we can address your questions and concerns. A number of these are easily addressed and are possible within eSchedule. Thanks again!

Replied July 2020

Robert

Public Safety, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed April 2022

7 years and it still works for us

Combining our schedule and time clock into one app was huge. Previously time cards were a paper process that was time consuming and left no practical method to analyze data. With eSchedule we manage time card entries in a few minutes each day and we're able to export the data for reporting and analysis.

PROS

Hands-down the best part of eSchedule has been the outstanding customer support. When we need help they are fast, friendly, and knowledgeable. One advantage of eSchedule is the software doesn't give admins a ton of options to select for setup - which can get overwhelming. Instead, we tell them what we need to do and they help make it happen.

CONS

The look/feel is a bit dated. Also, certain aspects like leave balance tracking are pretty basic with no true audit capability.

Reasons for switching to eSchedule

We needed time clock functionality that offered the ability to assign staff/hours to departments.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Great Software

My overall experience with eSchedule has been extremely positive. I have found that the software meets all of our needs. That coupled with the extraordinary support team make this software well worth the investment.

PROS

The scheduling and training components of the software far exceeded our expectations. It is extremely easy to use as an administrator as well as the end users.

CONS

We have experienced some difficultly with the payroll import component of the software. However, when we have encountered the issues, their Technical Support Team have always been outstanding in assisting use correct the issues

Reason for choosing eSchedule

The interaction with the eSchedule staff and the ease of use