--- title: "eSchedule Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eSchedule. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eSchedule is a good fit for you!" source_url: "https://www.softwareadvice.com/scheduling/eschedule-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Scheduling Software](https://www.softwareadvice.com/scheduling/) / [eSchedule](https://www.softwareadvice.com/product/171508-eschedule/) / eSchedule Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/product/171508-eschedule/) Reviews [Alternatives](https://www.softwareadvice.com/product/171508-eschedule/alternatives/) # eSchedule User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 61 reviews (79%) - 4 stars: 16 reviews (21%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - One of my favorite features is the ability to clock in and out directly in the system—it saves time and keeps everything accurate. - Overall eSchedule has been excellent, providing great value, service, flexibility to meet the unique needs of our group. - I am very happy with the initial setup process, with the reps creating all of the employee's accounts and smooth sailing from there! ### Most mentioned cons - The only headache at the moment is the way the time card categories are set up, but that is more of an intrinsic thing than their issue. - The pay code calculations code be a little better but our pay codes are difficult to understand not a fault of eSchedule - The UI remains outdated in some areas; the events calendar cannot be synced with an external calendar. ## eSchedule customer reviews Showing reviews 1-25 of 77 (page 1). ### eSchedule simplifies scheduling and provides a great user experience! - Overall rating: 5/5 - Reviewer: Joseph V. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. eSchedule solved the needs we were looking for in a scheduling program. We received more than what we expected and had our entire organization trained on the program quickly and efficiently. The reporting is extremely powerful and accurate, allowing me to maintain a schedule of over 200 volunteers to the highest standards while maintaining pinpoint accuracy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros eSchedule provides our agency with an amazing user interface, ease of use, and great backend reporting. All of this is integral to an effective, efficient, and productive scheduling experience. My favorite aspect of the software is the ability to validate my crews wherever I am. I have a wealth of knowledge available on my phone accessible quickly to determine attendance status, clock times, and sign ups. I also enjoy the customization that is available to eSchedule, allowing me to create the scheduling experience I need for my organization. Finally, another pro that every program should have that eSchedule delivers on is the customer service experience. eSchedule provides lightening fast, and accurate customer service. When I run into an issue or have a question, I know I am the priority from the eSchedule team. I get my answers quickly from a professional team who caters to my needs and shows me how much my business is valued to them. #### Cons Integration into my organization was quick and reliable. There was almost zero downtime and the transition was seamless and accurate. I have no cons to mention for application within my organization. #### Reasons for choosing eSchedule We chose eSchedule because they provided a more comprehensive package for the price, great administration reporting, and phenomenal user experience. This has allowed us to become more efficient as an organization and allow us to schedule our people with more accuracy and precision than we ever have. #### Reasons for switching to eSchedule My organization was looking for a better scheduling option with powerful backend administration reporting and ease of use for our membership. We achieved this with eSchedule. --- ### eSchedule provides great value and flexibility - Overall rating: 5/5 - Reviewer: Cory B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall eSchedule has been excellent, providing great value, service, flexibility to meet the unique needs of our group. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros eSchedule provides excellent value and a wide range of services for the cost paid. The support staff is also very responsive to quickly address any issues that may arise. #### Cons The appearance of the schedule on the website is somewhat cluttered and difficult to read, with all of the shifts at different facilities in one long list. #### Reasons for switching to eSchedule The support staff became incredibly difficult to work with after the company was bought by another entity. --- ### New Brunswick Fire Department eschedule review - Overall rating: 5/5 - Reviewer: Jake B. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great. No issues. Since starting with eschedule we have grown the platform together. That’s very important I believe #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service is top notch! [sensitive content hidden] are always available and extremely helpful! I also love how they help to make the platform work around our department. They have modified and added so many features after speaking with us to make everything exactly what we need. #### Cons Wish the scheduling app was slightly easier to use. Drag and drop for the schedule. Firefighters like easy! Especially the ones doing the scheduled. Wish the forms could be in sub categories. We have made so many (and they are great) the drop down just gets overwhelming. Love the fact it not only handles scheduling but also messaging and forms. One stop shop! #### Reasons for choosing eSchedule Presentation and options available m. Met our current needs. --- ### eSchedule is GREAT!!!! - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Public Safety - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been very pleased with eSchedule and their staff. The implementation took some time, but it has definitely paid off. We had some hiccups at first, as with any new system, but with assistance from eSchedule, we have worked out all of the issues. I would absolutely recommend eSchedule to other organizations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is so user friendly. We have so many different schedules and eSchedule is capable of calculating all of the schedules. We were spending about two days calculating manual time sheets. Now, we can process payroll in about 30 minutes after all timesheets are approved. #### Cons I can't think of anything that I don't like about eSchedule. When I needed something changed to fit our agency better, the programmers were able to accommodate the request. #### Reasons for choosing eSchedule eSchedule could provide what we were looking for. Also, one of the other companies support staff was not located in the US. I wanted a company that if I needed assistance, I could contact them and have the same representative at all times. --- ### EMT Scheduling - Overall rating: 5/5 - Reviewer: Matthew W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great! I really enjoy using their product. The staff finds it very user friendly, and I could not agree more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros eSchedule has been very helpful with any changes we need. They're quick, responsive and very open to feedback. #### Cons The only headache at the moment is the way the time card categories are set up, but that is more of an intrinsic thing than their issue. #### Reasons for switching to eSchedule It was a cheaper alternative for the same pricing --- ### eSchedule is the best! - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with the initial setup process, with the reps creating all of the employee's accounts and smooth sailing from there! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The features, pricing, ease of use, and very responsive customer service who were always more than happy to assist! #### Cons That we hadn't made the move to eSchedule sooner! There is no perfect solution, but eSchedule comes as close as you can get! #### Reasons for choosing eSchedule Features and pricing. eSchedule was by far the least expensive, but included the most features. --- ### Great Software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with eSchedule has been extremely positive. I have found that the software meets all of our needs. That coupled with the extraordinary support team make this software well worth the investment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The scheduling and training components of the software far exceeded our expectations. It is extremely easy to use as an administrator as well as the end users. #### Cons We have experienced some difficultly with the payroll import component of the software. However, when we have encountered the issues, their Technical Support Team have always been outstanding in assisting use correct the issues #### Reasons for choosing eSchedule The interaction with the eSchedule staff and the ease of use --- ### Makes time tracking and payroll much more efficient - Overall rating: 5/5 - Reviewer: Lana F. - Verified reviewer: Yes - Industry: Public Safety - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with eSchedule has been very positive. The system is user-friendly and makes payroll and time tracking much more efficient. I especially appreciate the reports feature, which helps keep accurate records. It’s been a reliable tool that simplifies day-to-day administrative tasks and keeps everything organized. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It makes managing shifts and payroll much smoother. One of my favorite features is the ability to clock in and out directly in the system—it saves time and keeps everything accurate. Overall, it’s a reliable tool that makes scheduling simple and efficient. #### Cons The only drawback I’ve noticed with eSchedule is that it can feel a little overwhelming at first because of all the features. Once you get used to the layout, though, it becomes much easier to navigate. Some of the reports don't make sense for our use and there are some reports I wish could be created but I haven't been able to. But [sensitive content hidden] continues to bother the programmers with my requests (in a good way!). --- ### Gold star company! - Overall rating: 5/5 - Reviewer: Sara B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. In a world of automated answering, and never getting to speak with a human, eSchedule is a breath of fresh air. They answer the phone, or will respond back to a message within a day. Over the time with our organization, they have seamlessly achieved a multitude of our asks. Eschedule continues to earn our support, and strives to be the best they can be. Huge shout out to [sensitive content hidden], who have always had our best interest in mind. They keep us in the loop with suggestions and ask appropriate questions to solve the concerns at hand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This team goes over the top in customer service! Always willing to find a way to make the program work for your organization. We've been using them for 7 years, and they continue to get back to us within a day if we need to reevaluate our schedule. #### Cons Can't say a bad word about this company. We all wish everything would cost less, so I would say a discount or kickback program for longevity of companies. --- ### ESCHEDULE SUCCESS - Overall rating: 5/5 - Reviewer: Beth S. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The platform will keep you organized and the Customer Service for this platform is phenomenal. Working with eschedule customer service, we customized our schedule to house several different schedules and employees. All of our Training and community events are put on a shared calendar for all to be aware of when they sign into eschedule. The platform is a wonderful tool for today's busy business world. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eschedule is so easy to use and is a one stop shop for managing a variety of schedules at one time, different departments and management. The platform keeps track of each employee's PTO time as its being used and the employee can see how much PTO time they have on any given day. One platform that all employees can see whos working and when. #### Cons There is nothing I would change about the platform. The Eschedule platform has been very easy to use and has saved so much time with payroll and keeping track of PTO time. --- ### Great Product, Great Service - Overall rating: 5/5 - Reviewer: Kim D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The customer support team is very attentive and works with us as new situations arise. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity of the system makes it easy for the users. #### Cons I am very happy with the product and service that I have received. Anytime I have had a concern about pulling data from a new prospective, the eSchedule team is very responsive and solution focused! --- ### An easy decision - Overall rating: 4/5 - Reviewer: Roman A. - Industry: Public Safety - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Prior to using EMSeSchedule, our department used hand written schedules for each position, on each apparatus, at each station. As you can imagine, this was a nightmare with just the number of papers needed. We routinely had to fix errors that were made because of having to transfer information from one place to another, in some instances, multiple times. We also used paper time sheets that were filled out by our employees, so accountability for the times written down, wasn't always the best. EMSeSchedule gave our department an affordable, easy to use solution to both of our problems. Initially, our EMS Chief was apprehensive about switching to an electronic system because he and computers don't get along very well. However, now he can easily prepare our monthly schedule and has no issues clocking in and out or reviewing how many hours our employees have. The support staff have been extremely helpful, often times responding and fulfilling requests the same day, even a few times, the same hour that I've emailed them. I would recommend EMSeSchedule to any department looking to upgrade their time clock and scheduling because it is easy to use and easy to understand. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, quick response of support staff. #### Cons Cost is always an issue for any department. Additionally, I wish some of the views were a little more customizable.. #### Vendor response Roman, We appreciate you taking time out of your busy day to write a review of eSchedule. Even more, the feedback and insight you've offered is extremely helpful. Thank you. Replied April 2017 --- ### Awesome Product - Overall rating: 5/5 - Reviewer: Todd F. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. All of you have been awesome and we are so thankful for this. A BIG THANK YOU to the customer representative as she has been the best asset we have in this venture and she makes it very easy to work with. The product is great and easy to use. Customer service is awesome and hope you continue to grow and expand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The first thing is that it keeps all of our department documents and vehicle information in one place. It so nice to be able to go to one location and see everything you need. At one point we had several different programs to do what this one product does. #### Cons We need to have an App. I have saved the sign on screen to all toughbooks but we still would like a app . The only other change I would make would be to give some flexibility to admins to change some of the things that we have to call you all for. It would free up time and resources for you all and less headaches. Not enough storage space for all the PDF docs. --- ### The combination of a great product and EXCELLENT customer service. - Overall rating: 5/5 - Reviewer: JEFF M. - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We couldn't be happier. The rep has gone above and beyond for us in every aspect of configuring the software so it meets our business needs. We give this product and team a 10/10. Below are primarily what we're using it for: - Paramedic Scheduling - Automating a complex payroll process #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Customer service is the best I've ever encountered - The product is very versatile and can be customized to fit specific business rules - The end-user experience is very smooth - Admin functions are quite extensive. There are many different reports and functions that admins can take advantage of #### Cons As an admin, it takes a little while to get used to where all of the different reports are but this is a common learning curve with any software. --- ### Great solution to combine many functions - Overall rating: 5/5 - Reviewer: Brad M. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros eSchedule has been great in allowing us to combine several different systems such as scheduling, time and attendance, certificate expiration tracking, continuing education and messaging all under one platform, making the end use for both our administrators and our employees much easier! #### Cons The mobile app is a bit cumbersome - it is just a mobile version of the website and not an app. We have been promised an app is coming down the road. --- ### Great product - Overall rating: 5/5 - Reviewer: Floyd S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has saved our whole agency. We have totally benefitted from this #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of scheduling and payroll. Users info is great also. #### Cons Nothing it is a good product. I am not sure what else you are looking for #### Reasons for switching to eSchedule Ease of use of the product --- ### Amazing Software & Time Saver - Overall rating: 5/5 - Reviewer: Randi P. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This software has made my job 1000 times easier. My employees can bid on days, ask for days off, and leave messages all in one application. I am no longer sending out countless texts or emails asking for coverage from each person. I also enjoy the time clock feature and payroll reports. What use to take hours to complete is a simple click of the mouse. My auto tech is also loving the fact that errors or defects with the ambulances are mailed straight to him to address instead of getting lost somewhere down the chain. Overall, there are not enough great things I can say about this software and the AMAZING customer service rep and his team have provided us! Keep up the amazing work guys, you have a client for life here in Arkansas!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I honestly love the ease of use. #### Cons I have not ran across a con i couldn't have fixed for my needs. --- ### Great Software - Overall rating: 5/5 - Reviewer: Dustin C. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Customer service is top notch. Most problems or updates needed are performed within a couple of hours. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use for all users. Even if you are not super computer savvy, you are still able to use this software. #### Cons There are a few more options I would like to be able to customize. #### Reasons for switching to eSchedule More user friendly. --- ### We have been using eSchedule for almost 10 years and have been quite pleased with the product. - Overall rating: 4/5 - Reviewer: Leslie L. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered We are excited to see a new and fresh updated look at some point this year. Sometimes there are still time out errors when trying to update the schedule. The program at times seems slow but there are number of variables that may contribute to this, that are out of your control. My point of contact has always been Dave and sometimes replies take more than a week. Perhaps when we have a technical issue, I should be routing those questions elsewhere. I have recommended the product to a number of other services. We are still using emergencyreporting.com for our vehicle maintenance and equipment inventory tracking as their product meets our needs better. If eschedule's maintenance modules had more options as ER does, we would love to use one product. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Vendor response Thank you, Leslie, for the helpful feedback. We're equally excited about the new look of the software that is coming soon! Please know that we take each of the concerns you mention here very seriously. We're working hard to keep up with our tremendous growth which brings some growing pains as you might imagine. One of these areas is with our support team. We've added staff to meet the support needs of our customers as well as a support line and email. Please never hesitate to contact us at 585.419.6288 x2 or support@emseschedule.com which will route your issue to multiple team members at once. Thank you. Replied April 2015 --- ### Great product great service - Overall rating: 5/5 - Reviewer: Chuck B. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are a small private ambulance service in south west Florida. We have tried several programs. eschedule is by far the better product, There is a very small learning curve for administration as well at the end user which makes for a smooth implementation. I would highly recommend trying eschedule and compare it to the more expensive programs out there that do less. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros user friendly #### Cons a mobile app wpuld be nice #### Vendor response We are so glad to hear that Concierge Medical Transport is happy with eSchedule. We appreciate the feedback, Chuck. If there's anything we can do to assist, please don't hesitate to reach out. Replied March 2017 --- ### Gallia County EMS. Gallipolis OH - Overall rating: 5/5 - Reviewer: Larry B. - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered I'm It makes schedule easy to do. Payroll easy. We can notify our people easy electronic clocking No more time clocks #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Open shifts filled very fast #### Cons I have no cons #### Vendor response Larry - Thank you very much for taking the time provide us your feedback. It's much appreciated. So glad we're helping you save time and that eSchedule is working well for you! Replied August 2016 --- ### eSchedule has made our scheduling a lot easier, all wile saving money in overtime costs. - Overall rating: 5/5 - Reviewer: Michael D. - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. A cost-savings in overtime. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros eSchedule has saved our service money, regarding overtime costs. Previously, we would utilize an excel spreadsheet to schedule providers on a first-come, first-serve basis and subsequent providers would be reluctant to 'bump-off' others, costing the company overtime. #### Cons Sometimes, eSchedule has minor hiccups and difficulty processing requests. It usually does not last long, however. #### Vendor response Thank you, Mike! We appreciate your business. Replied January 2018 --- ### Great company that values volunteers - Overall rating: 5/5 - Reviewer: Denise W. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are a small community in rural New Mexico with a Volunteer Fire/EMS that spent days trying to put together a reliable schedule. Now our volunteers (that are spread out by 75 miles) can get online, submit availability, see the schedule, upcoming meetings, log training, and work events with the click of a mouse. This has been a lifesaver, not only for our station but for our community, as we know we have proper coverage at all times. EMSEschedule gets it and they graciously extended us a discount because of our volunteer status. Much appreciated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Thank you, Denise! We're ecstatic to have helped make such an impact in your community. Replied October 2016 --- ### Well develped product that makes time management easier. - Overall rating: 4/5 - Reviewer: Steve M. - Product usage: Used unspecified for unspecified - Reviewed: April 2015 - Review source details: This review was submitted organically. No incentive was offered CCEMS is very pleased with eSchedule. We utilize all components. Some of the scheduling features we do not need but that is what makes it so easy. Customize the schedule to fit your company. I would like to see some on the schedule features customizable by the end user and not the software developers. Overall very happy with the product and would recommend to others. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Vendor response Steve - Thanks so much for your review. Your feedback is greatly appreciated. We will pass along your suggestion to the development team. :) Replied April 2015 --- ### Great product - Overall rating: 5/5 - Reviewer: Mike R. - Product usage: Used unspecified for unspecified - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered Customer service is great! Every time I have a crazy idea to customize the product to meet our needs they make it happen. I would recommend eSchedule hands down for fire and rescue scheduling. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks, Mike!! This is great to hear. We're glad you're enjoying the product. If you need anything at all, give us a shout. Replied January 2016 ## More reviews [Next reviews](https://www.softwareadvice.com/product/171508-eschedule/reviews/?page=2) --- eSchedule Reviews, Pros and Cons - 2026 Software Advice