All FIELDMOTION Reviews
1-25 of 37 Reviews
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Sarah
Mechanical or Industrial Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Compressed Air Servic
Very helpful team, listen to what is required and act quickly and efficiently
PROSEasy to use and set up, excellent support from the team
CONSThe only downside which really isn't a big issue is training.
Reason for choosing FIELDMOTION
Fieldmotion seemed the best option for our size of company
Reasons for switching to FIELDMOTION
We were unable to use the database remotely, fieldmotion makes it so much easier for the engineers to complete the work on line
Andrew
Machinery, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
We will never look back
Fieldmotion has revolutionized they way we plan our daily activities while also allowing us to plan months into the future
PROSThe biggest impact and pro for our business is being able to access to all our customer data, history and future planning digitally. Having implemented similar systems in other companies I was concerned about getting started and the work load in getting all our data on the system, my concern were quickly address by the team and set up and implamentation could not have been easier
CONSThe only thing I feel is missing for the way we use the system would be for the administrator to have remote access when away from there desktop. Maybe an app similar to the one used for completing report's, I know it would be difficult to have all the features but if a simplified version that would allow you to raise a quote or schedule an appointment when in the field would work
Reason for choosing FIELDMOTION
We went with Fieldmotion as we felt a lot of the full crm systems we looked at were over priced and we would be paying for a lot of features we just didn't need. Having being involved in implementing these systems in other companies I worked for I was concerned about the amount of setup time was going to be required and found that it often takes up to 12 months before you have enough useable information, With Fieldmotion we were up and running in a few days and have never looked back
Lee
Medical Devices, 2-10 employees
Used less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed May 2021
Do not connect with Xero
This software is a beta product at best and these people are getting you to pay for their product development by getting you tied in to a 2 year contract that after 6 month of trying to make work we had to give up on.
PROSThis on the face of it looked like a reasonable product but it is so clunky and difficult to use there were some features that were ok but not a lot. we bought it for the integration with Xero but you can't see how that works until you purchase the software.
CONSThe integration with Xero is terrible it creates a new customer for each of there sites. this means that when a customer wants a statement you can't send one you have to send them for each site which is very time consuming. If an inventory item isn't available it just doesn't sent the invoice to Xero with not message to say so. finding worksheets or invoices or anything relating to a customer is really difficult.
Reason for choosing FIELDMOTION
Price and a perceived helpfulness from their support team that dried up quite quickly.
Reasons for switching to FIELDMOTION
We wanted more features but really wish we hadn't,
Vendor Response
Hey Lee, I am so sorry to hear you are experiencing this issue. However, we have since rewritten the integration completely, specifically addressed the "sites" issue you describe. We have worked hard to clarify integration issues. Please do contact us to rectify this issue.
Replied July 2022
Patrick
Facilities Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Perfect portal for our internal operations
Fieldmotion has provided the framework required to streamline our processes and help us meet our growth targets at the same time as continuing to improve our service. Communication can be a real challenge in our business - given engineers work in roaming, interchangeable teams over a large geographical spread - so getting the right platform was a vital piece of the puzzle. Our engineers now operate effortlessly and the software acts as a linchpin between a number of critical aspects of the business.
PROSProvides good operational infrastructure framework. Effective communication tool. Intuitive technology means limited training required. Time-saving. Cost-effective. Advantages for customer.
CONSNo one ever likes getting these things up and running but actually it was really quick and straightforward, the engineers picked it up in no time too.
Vendor Response
Hey Patrick, Thanks so much for your positive review. I am glad to hear that you found the setup to be quick and fast, as we all know this can be very disruptive to a business.
Replied July 2022
Johnny
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Easy to use
Before using Fieldmotion we were inundated with paperwork. Keeping track of all our service agreements and contracts with specific companies was not only time consuming but it was counterproductive. Since integrating Fieldmotion into our business we no longer have to chase paperwork! Everything is logged, from start to finish and means each job has complete accountability! We have saved 4 hours minimum a day on administration work and this has left us with more time focusing on expanding our business and exploring new opportunities, something that we would not have had time to properly focus on if we had not got Fieldmotion!
CONSNo real cons, Fieldmotion staff are always helpful. Rep has been a great help in getting us set up from day one.
Willie
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
An excellent job management software
Positive , i would recommend the software and the people of Fieldmotion. Being able to extract so much data from the software out into the likes of PowerBI is amazing. And equally the support from Fieldmotion on PowerBI reporting has been excellent. I'm happy to be using Fieldmotion
PROSThe software is excellent, its actually extremely powerful and after 1 year of using it i am still discovering new features and different ways of doing things. The support team are top class and prompt.
CONSThe current app at the time of writing (which is getting over hauled in late 2022) is ok but limited. The only other thing is the calender/timeline view, its ok but its not liked here because we were used to more functionality in a previous software. Its ok but not amazing
Reason for choosing FIELDMOTION
Functionality and support and price and a good feeling about the people i was dealing with.
Vendor Response
Thank You Willie for your valued 4-star review. Best Regards Ciara.
Replied August 2022
Stephen
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Great piece of software
We have used Fieldmotion for coming up to three years now. One of its best features is the management of your own forms. Other software providers limit how your forms can look or you have to pay a fee every time you want to make a change. With a little IT knowledge, and help from the support desk, you are free to create your own forms and tweak as much as you like.
PROS- Admins can create custom forms themselves - Support is fast - The user layout is easy to navigate - Always on going improvements.
CONS- Customer Portal could have more information for the end user - Additions to the software could be shared with the customers in a quarterly report so we are aware of changes that may be of use to us.
Vendor Response
Thank You Stephen for your valued 5-star review. Best Regards Ciara.
Replied August 2022
Martyn
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Lift Sales and Servicing Business.
Can't fault the approachability and helpfulness of the staff. The training has been great and has enabled us to really exploite the customisation available within the tool. They have also trained me as the administrator to really drive the business in the future.
PROSImplementing this product has been a real catalyst for process improvement. The impact was immediate and the improvement in data quality marked. We have really thought hard and improved and brought structure to this part of our business.
CONSThere haven't been any issues and the forward development planned fit our business.
Reason for choosing FIELDMOTION
Ease of implementation, shorter implentation timescales at a very affordable price to us. The up front costs were very competitive and licensing cost towards the lower end of comparoble packages.
Kim
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Flexible, easy to use and great customer service
We have used Fieldmotion for some key contracts and have found the system flexible, easy to use and reliable. Any issue is resolved within hours and Jerome has been great at helping our company to use Fieldmotion in a number of different ways and providing demo's to potential clients. Fieldmotion is a core business tool across two of our four divisions and we are working to utilise more of it's ever expanding capabilities. The service provided is second to none and I'd have no issues recommending the company or product to anyone.
ryan
Architecture & Planning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Review
The customer service is outstanding, always very responsive when needed. Layout on the mobiles is simple and easy to use for our engineers when on site.
PROSdata coming through from our engineers is in real time. Work sheets can send automatically to our customers, this is great feature.
CONSwe don't use the software for invoicing as its not compatible with sage 50 accounts. In theory if it was i would use it for this as well.
Laura
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Generally a good software to use. If we had more time to explore it, it could be great for us.
Less paper used Less paperwork to handle, manage and file Quicker response details on jobs completed More efficient administration Easier recall of past job details when requested Better efficiency for site guys on Health & Safety
PROSBeing able to quickly search for a work order and the visual aspect of jobs that are complete, nearing the deadline and past the deadline with the use of the traffic light system.
CONSWhen changes are made to the software by Fieldmotion, the end user is not notified. When something goes wrong/doesn't work for the user then help is asked for and eventually the user is told that the problem is "rectified" and that it should not happen again, but it does. The user is never told what actually went wrong. We have found that every time a change is made in the software that we use, it affects the running of it on our end. This has caused disruption on our daily work schedules when issues like this occur.
David
Security and Investigations, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2023
Fieldmotion Review
Having jobs scheduled to engineers directly to app on their phone is invaluable.It was integrated into our systems was straight forward.Adding pictures to job sheets is a plus.
CONSAdding videos would be very useful proving failures of systems/ working after repair or install.Push notifications of jobs being sent to engineers would be useful.
Reasons for switching to FIELDMOTION
Needed a cloud solution with apps.
Graham
Security and Investigations, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
King Comms
Fieldmotion allows us to easily add or change our multiple forms for different styles of jobs and has allowed us to be fully immersed in one system as much as possible.
PROSThe ability to remove some features that we didn't want (ie make the app less cluttered) and how much the forms could be customised where the main selling points for us,
CONSThere are numerous things we think of as and when using the software but they are all minor. Our main wish would be for the quoting side of the system to allow us to handle larger project style quotes but that is moving more towards a CRM system.
Alan
Facilities Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
job management
good
PROSvery good for scheduling jobs good response from support
CONSunable to send the job cards and invoices as PDF from the completed job page
Reason for choosing FIELDMOTION
support
Fiona
Security and Investigations, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Fieldmotion
This has allowed us to store all our information in one place, it has reduced the need for filing cabinets filled with paper
PROSThis software allows engineers to record all stock and information that relates to the customer. It is easy to search back through the history of the clients to find out what work has been completed.
CONSThere isn't really anything that we found that caused problems using the software - any issues we had were always dealt with quickly by support.
Tom
Facilities Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Excellent people
Excellent especially with [SENSITIVE CONTENT]. Fantastic service with all the support we need to grow and develop.
PROSThe software works as an off the shelf product with enhancements and work arounds giving a bespoke feel. A good balance
CONSSome limitations because it is an off the shelf product. This however is fair considering the price. Usually there are work arounds or close solutions to achieve what we need.
Reason for choosing FIELDMOTION
Overall on balance they had good people within the business.
Richard
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Landscape Associates
Overall experience has been very good and it has transformed the way we work. It has made us more efficient and reporting is real-time making us more able to react to projects. It’s a big change and like anything it takes a while to implement but it has been well worth the investment and is paying dividends now
PROSIt’s completely done away with laborious form filling making us more efficient and keeping our compliance and reporting on point
CONSThere’s very little about FM not to like
Stephan
Mining & Metals, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING: