I like that I can add request off for agents and change it each month. I like that it auto saves what I am doing. I like that when I have added special requests in and I go to make a change, it reminds me that the agent has asked for that off but will also still let me override that and still put them in. I like that I can print the reports and have it in front of me while I make changes to the schedule. Easy to pdf and save copies in my computer.

I don't like that it will put an agent on two days in a row or will put them on two weekends in a row. I also find it strange that when I go to print the calendar pdf, that there is no actual "print" button and that I have to right click to open my printers. I also wish I could write or drop an image in the the left over squares for the month. Like if it was July, I could write "Happy 4th of July" or put a little picture in the box, or write a message for the agents. Not a big deal, just would be neat.

The overall experience has been positive. It is a helpful tool for a large office.

I like that it generates the schedule for you. This save a lot of time when you are trying to schedule multiple people.

I would like if it didn't make you re-login each time you stop using it and I would like to see if when you mark a day that the office is closed and you generate the schedule, that the day would stay unscheduled but it schedules people when I have told it that the office is closed. Those are really my only complaints.

Our offices must be staffed for floor time about 360 days annually, for 3-4 shifts a day. Furthermore, some of the staff overlap (take floor time in some offices, but not others). Then there are the Time Off Requests. With the number of agents, shifts and offices we need to schedule, the task would be a nightmare without Floor Schedule.

The steps to creating each step for a new schedule are in tabs, clearly numbered and labeled, in order, across the top of the first screen after log in.

I have to create schedules for three offices. It's great that they are essentially generated all at the same time, but the data for all three is presented in one calendar. The date must be filtered to view a single office, the header(s) renamed and the print font selected each time I want to view and/or print one of the three. Also - we share floor time by the week with a different office at one of our locations. That means that I have to edit out all the shifts generated for my agents for the approximately two weeks per month that belong to the other office. That can only be done by deleting one shift at a time.That's over 56 shifts a month that have to be selected and deleted one by one each month! Not fun.

I like that I don't have to do figure out on my own!

I wish the time off was a little easier. I wish that in the Requests off tab that for those who are manual were in a separate section. I also wish the system kept a long of the changes. For example when I have to switch someone out. That we could see who the previous person was.

When I change a shift to Available that the system sent out an automatic email to everyone letting them know or show in red on the agent/participant's view.

Once I learned the basics of using it, the software is easy. I just have to figure out the logistics of the cumbersome properties I mentioned above, and I'm not sure how to do that. But from the standpoint of creating a schedule at the click of a button, it's been a great help!

Being able to enter the parameters into the software for each agent's schedule, and have the software create the schedule was the reason I reached out to my Corporate office for help. It was a nightmare every month to do it manually.

I may not have full knowledge of what I'm doing yet to be able to tell you the cons. But in some respects it seems cumbersome to use. It might be easier to delete all the agents who are not in need of scheduling and only schedule those for the month who do wish to be scheduled. Because sometimes I miss some of them - either they were on last month and don't want to be on this month or vice versa.

Love having a program that can fill in the blanks with everyone's can't do list. If they don't like the day it is not "my Fault" the program did it!

It is a set reminder to the agents on duty for that day. The agents love getting the reminder the day before their duty. It frees up out admin from making that phone call or email. It is set after you make the schedule. 1 stop shop.

There is nothing that I can think of at this time that I would change.

I used to dread creating the monthly floor schedule for all of our locations. It caused me to lose sleep. Since I've been using MyFloorSchedule, I feel like so much weight has been lifted. It's not 100% - but with a few tweaks, I am able to provide my company with a fair schedule in fraction of the time - and I'm a much happier person because of it!

I was spending days with paper calendars & printed emails attempting to fairly schedule agents. Now by inputting all data into software, it easily spits it back out to me in a fraction of time.

Other than wishing I had known of it's existence sooner, I cannot think of anything that is a true "con".

It is a great time saver for me. I am able to create a floor schedule for the agents that is fair and arbitrary insuring that each agent has the same number of shifts/floor time.

The ease of setting up the shifts, and the hour for each shift. The ability to make a schedule which is completely arbitrary and equal with total number of shifts for each member of the real estate team. All the agents like the email reminder feature which is sent 24 hours prior to when the agent is scheduled.

I have no dislikes for this software package, it has helped me in every aspect of my scheduling.

Ease of use. Time saving. Great customer service. Make my job easier.

This program is so easy to use. In my first use, I was able to figure out how to set up my schedule in no time, with little reference to the help in each section. I had entered all the necessary information, produced the schedule and printed it, all in less time than it would have taken me to just double check the agent names in our old program. It is also very versatile and can easily accommodate an agent's schedule when necessary. I love that it takes very little time to set up a schedule, and that it e-mails all the agents their own personal schedule. The customer service has been great, and updates/changes are always communicated with us. I was very impressed when we first got the program to receive several calls from the owner making sure I wasn't having any problems learning the software or didn't need help with anything. Since I'm all about working efficiently, I love the way the program saves me time and makes my job easier.

The experience has been great, I pretty much taught myself how to use it because when my predecessor left she didn't show me how to use the program. It's so incredibly easy to use

The software is extremely easy to use, very user friendly & intuitive. Setting schedules times and days off for agents is very easy.

The only improvement I would like to see is that ability for the program to automatically adjust a shift time if I put us as closing early on a certain day. For example, our shifts are 9-12, 12-3 & 3-5, we are closing at 2pm the day before the 4th of July and when you put that in it automatically only schedules someone for 9-12 & it shows closed next to 12-3. To remedy that I have to put closing at 3 & then just changed the PDF to a JPEG, edit it in paint & change the 12-3 to 12-2

Customer service is great. The product is simple and fairly easy to use. It isn't as intuitive to use as I would like but I know how to use it so it's fine.

This product does what I need it to do. There are things I wish it would do but they aren't nonstarters for me so I continue to use it.

That I can only schedule 1 month at a time.

We have folks that staff a desk at several different locations and it makes it fast and efficient to do schedules for all the locations at once. Much less hair pulling than we have had in the past and a minimal amount of time.

I love how easy it is and the GREAT support. We had a couple small issues and every time they are accessible and make it easy to understand and fix problems.

It schedules at the location with the smallest number of open positions (staffing hours) first, however, once [SENSITIVE CONTENT HIDDEN] understood our needs he helped us with work-arounds that overcome this. There is really nothing we don't like about this app.

The functionality is great. I also love the ability to schedule around my agent's personal availability. Without this software I have to manually create a schedule for my agents, take into account everyone's schedule, fairly split up shifts, etc. This takes all the work out of that. This literally saves me several hours every month. The product more than justifies the cost.

There are certain things that take a little getting use to. Some aspects aren't extremely user-friendly, but the tech support has been helpful with any questions I've had.

Huge improvement to the hard drive version both in design and manipulation

Easy web access from anywhere, user friendly step by step process, accurate with requests, excellent agent interaction via email and phone. Ability to email reminders, edits can be made in real time

Automatic reminders are an additionally paid feature

We have over 60 agents on floor duty. This program allows me to black out dates for their vacations, office holidays, special closing hours, and also sets the agents on a random basis so there is no complaining. Schedules are evenly divided between work days and weekends for each individual agent.

Super simple to use and perfectly meets my needs. Reps are extremely easy to get in touch with if I have any questions and finds solutions if I don't see them myself. Not to mention he's just a great guy!

I have not found any issues or problems with the program.

My agents really like the Scheduled Shifts report so they can see all of their scheduled times at a glance.

I like the ease of use. Adding new agent, putting in their requests, etc. is all very easy.

I think it would be helpful, instead of clearing dates and times off from the previous month, which I do to make things clearer, that the previous months requests show up in red or a different color. This would make it much easier to edit without starting from scratch each month.

This is a huge time saver!

My favorite part of this program is the ability to generate the schedule without any perceived "favoritism".

The program sometimes does not adequately space out the shifts per person, lumping the scheduled person multiple days in one week.

I solve the problem of unfairness and also scheduling on days people aren't available.

I like the options to look at reports and see what days are scheduled on each person! LOVE that the program does the random picking for me so time/dates are evenly spread between people.

Not much but it is a pain to switch between pages to check mark who is signing up and the request off time.

No one can say it's an unfair program, everyone is treated equally and it saves me so much time!

The ease of use and fair generation of shifts for my office was the perfect solution for my office!

There really isn't a negative for this software, I would love a feature that emails the staff nightly for the shifts the next day, but other than that, it's pretty great!

The scheduler works for what I need it for! And I only need to use it once a month.

The customer service is very good. I find the program challenging to use as intended, therefore I adapted it for my use. The overall look of the software is nice.

The option buttons should be larger. Also, I find it difficult to work in a backwards way of thinking: 'What shifts can't people do?'

It's been great and a huge time saver.

Easy to use and distribute the finished product quickly. Easy to change mid-month. New added features make the process of creating the schedule for each individual easier and prevents mistakes.

I wish there was a way to communicate with the agents trough the program on a monthly basis for their conflicts for the following months schedule creation. I currently message them separately with a form attachment through email.

I have used this software for many years and find that it is easy to use, change schedule times and produces a pretty fair schedule with little change needed.

It would be nice to be able to produce a customized schedule with a header and logo for your company.

To do our office schedule, it used to take me hours, using pencil and paper... Now it is done in minutes and only need to reshuffle a couple of times, to tweak it.

The ease in which I can input the many requests in for the month. The speed in which it sorts that information to create a schedule / calendar for the month.

Would like to insert pictures or customize each months calendar. Not able to make it so it does not assign 2 shifts in a row.

The website is very user friendly and time efficient to do the job. When I have a question it is answered in a timely manner.

How easy it is to use and it takes very little time to process my floor schedule each month.

I do not like the printing feature it is not user friendly.

This is constantly updated, so it is always improving for the better. I have agents with very limited time slots and some that work the same slots every month. This works fine for me. Each time it is updated it is a feature that I can use

Can't think of anything because they are always improving it. Worst is that I must use company e-mail address and some of the insist and using personal so they come back as bad.