All GoReminders Reviews
1-25 of 57 Reviews
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Linda
Verified reviewer
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Great product for the cost! Makes life so much easier and customer service is excellent .
No more reminder phone calls. Saves on staff time plus customers like receiving a text vs. phone call.
CONSWe thought it might not customize to our industry well but it's very flexible and did just fine. Features to describe the appointment and length are greatly appreciated.
Vendor Response
Hi Linda, Thanks for your review! We are pleased that GoReminders is working flawlessly for your company. We pride ourselves on the flexibility of GoReminders. Any Feedback is greatly appreciated as our main focus is to constantly improve :) Did you know that in your Settings you can specify the default appointment length, and you can setup all of your services? That way your correct appointment length will be pre-filled when you go to setup an appointment, and you can specify what service the appointment is for, which can help customize your reminders even further! Let me know if you have any questions. Thanks again for your review. -Noah, Customer Support
Replied December 2019
Craig
Education Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
GoReminder Review
Our overall experience with GoReminders is Great. It seems like each month they are adding new features that helps us save even more time and money. Also, the online customer service is excellent.
PROSThe Feature that we liked most about GoReminder is the automated text & email appointment reminders which helped us to increase revenue and free up time
CONSThe software is great, but we would love to be able to call customer services over the telephone. I think this would place them above all the rest!
Reason for choosing GoReminders
We chose GoReminder over alternative products because we found GoReminder to be less complicated and more user-friendly.
Reasons for switching to GoReminders
We made the switch because we were looking for something with more features like Text & Email Reminders, Calendar Integration, and Online Booking.
Vendor Response
Thanks for taking the time to write this amazing review! We're thrilled to know that GoReminders has helped you save time and money while increasing your revenue. In addition to improving the GoReminders platform, we remain committed to investing in customer support and will constantly strive to provide immediate assistance for your needs. Feel free to reach out if you have additional feedback. - Jocelle, Customer Support
Replied October 2022
Jamie
Construction, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
FUNCTIONALITY
3
Reviewed January 2020
Works
Daily use for appointment reminders. Enter name and phone number and receive email confirmation.
CONSThe appointment date should go to the next weekday.
Vendor Response
Hi Jamie, Thank you so much for taking the time to give your review! We really appreciate your feedback. I am so sorry that you were not able to achieve the result you wanted with your appointment dates. I will follow up with you directly to get more details and to answer any additional questions you may have. Thank you again for your review! -Oceana, Customer Support
Replied January 2020
Lindsay
Verified reviewer
Consumer Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
The best scheduling tool ever
Wonderful, they have even asked me if i had suggestions for how to make go reminders better. When i told them they said that what i wanted was a feature others wanted to and they were developing it!. I got sent a beta copy and implemented it right away!
PROSGo reminders makes automating your business easy! It has plenty of customization so that anyone you interact with knows it's your company. You can insert your branding, attach forms clients need to sign, schedule appointments or let your clients schedule them, and reminders are automatically sent out. It basically takes 90% of administration duties off your plate so you can focus on the parts of your business you love. The staff is incredibly helpful, i get updates when new features have been released and have been walked through any questions i have.
CONSIt took me some time to get everything customized. Though I'm not sure i could really call that a con, since the customization is what runs your business going forward. The more time you put in on the front end the less time you spend every time going forward.
Reason for choosing GoReminders
It had all the features i needed, i didn't have to use 2 or 3 other products together to make it work
Vendor Response
Hi Lindsay, Thanks for this amazing review! We're thrilled to know that GoReminders takes 90% of administration duties off your plate. We work hard to make GoReminders easy-to-use and we remain committed to investing in customer support. I'm going to show your review to the team. I know they'll love to see how happy you are! Thank you for taking the time to write a review. -Jocelle, Customer Support
Replied January 2024
Gabby
Consumer Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Love these guys!
We love [SENSITIVE CONTENT HIDDEN] and the who Grreminders team! Every time I have a question, there's never a don't in my mind, I can ask and they will not only have an answer but a speedy response at that!
PROSI love that GoReminders was a start up company the same time I started and they've continued to grow and benifit my ever growing business every step of the way!
CONSOnly wish we could add specific timing so customers could see how long we allot to be with them at scheduled appointments.
Reason for choosing GoReminders
Wanted to work with another small up and coming business who would understand our needs
Vendor Response
Hi Gabby, Thank you for your amazing review! We are so thankful for your support and so happy that we've been able to help improve your business. You can create a custom field for Time Allotment that can also be used a tag in your reminder templates. We'll send you some additional details on how to set this up. Thanks again for your review. We greatly appreciate it! - Oceana, Customer Support
Replied February 2020
Robin
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
The best appointment app we could find
Our experience has been excellent; quick communication back when we have questions, always courteous and polite. Explaining things to the fullest doesn't leave us feel like we have to try to interpret the responses.
PROSEasy to use for a person who isn't tech-savvy, Pricing is very reasonable. Never has it shut done on us. Help us be 100% proficient to run our business
CONSJust would like it to integrate with thew software we use
Reason for choosing GoReminders
The main reason a long time ago was the pricing being that we are such a small company, but I feel we book a lot of appointments. We needed something to integrate with the ios calendar, and this was all I could find that would pop the address into the IOS to click on for a map. They actually made that happen for me at my request 5 or 6 years ago. They have been very receptive to my requests and have provided every time. As time has moved on; I have had other options but nothing that compared to this app or the company customer service
Vendor Response
Hi Robin, First of all, thanks so much for your kind feedback about how GoReminders has helped you be 100% proficient in running your business. We work hard to make GoReminders easy-to-use and I'm thrilled to know how the calendar integration has been working for you! I'm going to show your review to the team. I know they'll love to see how pleased you are. Thank you for taking the time to write a review. -Jocelle, Customer Support
Replied April 2023
Renee
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
GoReminders helped us reduce our No-show rate and communicate easily with our patients
GoReminders has helped us to reduce our No-Shows and increase our rebooking rates. All our patients love the appointment reminders. We also use GoReminders to contact people who have missed appointments or need to reschedule and it's a super easy way to communicate and get those patients back on our books. We've been using it so long now its like second nature. Customer service is always really great, they even implemented a number of requests/suggests we had - which we thought was super :)
PROSWe've been using GoReminders for a while and found it very easy to use and set up. GoReminders is very flexible allowing us to create own messages and sequences. You can also easily go into calendar and update any appointments.
CONSUnfortunately it does not integrate with our CRM which is more of an issue with the CRM than with GoReminders. The only thing we really have a complaint about is that if you are set up to send a sequence of reminders, it will only stop sending reminders if patients/customers/clients respond with R or Reschedule. However, its easy enough to go change the appointments or stop reminders in the calendar.
Reason for choosing GoReminders
GoReminders was very flexible, we could design our own messages, choose how and when to send them, have the flexibility to change appointments/reminders and the pricing was good. Other products we looked at were too rigid, wouldn't allow us to compose our own messages or had limited message length. We also found them quite pricey for the limited functionality.
Vendor Response
Thanks so much for your amazing review of GoReminders. We're so happy that it's easy for you to use and setup, and that your patients love the reminders! Often that is the most important aspect! I understand what you're saying regarding your complaint, and we actually do have additional features for that which you may not be aware of. I'll reach out to you right now with info on those features. Let us know if anything ever comes up! Best, Noah, Customer Support
Replied January 2020
Allison
Law Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Go Reminders
i have had a great experience using go reminders, when i didnt know how to use the google review feature i just called and Jocelle helped me step by step to get comfortable with using it and she was so helpful she even checked up on me afterwards to make sure i was using it correctly without any issues
PROSI love all the features they have, i use it mostly for scheduling clients doctors appointments, once i put the clients name and contact info in, it is stored so i dont have to keep entering it. I also use it to send clients a request to leave us a google review and go reminders had made it easy with their prompts, that way we can weed out the negative reviews if we were ever given one.
CONSi love everything about it, it makes my life easier
Vendor Response
Hi Allison, Thank you so much for your kind feedback! I'm thrilled to know that GoReminders has made it easy for you to automatically generate positive Google reviews. In addition to improving the GoReminders platform, we remain committed to investing in customer support. I know our team would love to see how pleased you are! Thanks again for your review. -Jocelle, Customer Support
Replied February 2023
Amber
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
My Clients Love It
It has helped so much with no show appointments, and it something I don’t even have to think about now. My clients are constantly thanking me for using this service.
PROSThis software is so easy to use I was able to pick up on it right away. I was able to transfer all my clients over within a few minutes.
CONSI truly don’t have any complaints about the software, anything I found along the way I brought up and was resolved within the day!
Reason for choosing GoReminders
Pricing and customer service
Reasons for switching to GoReminders
I liked the pricing and layout of the app
Vendor Response
Hi Amber, Thanks for your amazing review! We're glad that you find GoReminders so easy to use, and it's great that you're using our easy to reach customer support reps like myself to your advantage. -Noah, Customer Support
Replied December 2019
Jennifer
Cosmetics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
I couldn't do business sanely without GfoReminders
I have never had a bad experience. Customer service team is always very quick to reply to any concerns or questions. I have been very please and have thoughts on switcing,
PROSI like the ease of scheduling. My favorite feature is that the client responds through text to confirm, reschedule and cancel. We can in turn, through the app phone number reply and correspond without them having our personal number.
CONSI am not sure. I like everything and don't have anything to compare it to
Reason for choosing GoReminders
It was quick to learn and navigate through.
Vendor Response
Hi Jennifer, I'm thrilled to know you're enjoying GoReminders, especially the convenience of texting to confirm, reschedule, and cancel. We're committed to provide top-notch customer service and work hard to keep GoReminders easy-to-use while making it more useful and powerful. Feel free to reach out if you have additional feedback! -Jocelle, Customer Support
Replied January 2024
R
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed December 2023
Love my app!
Great customer service and has been super affordable
PROSThe best feature is the reminder texts that are sent to clients. It gives me the option on when and how many times to send reminder.
CONSI wish that i could skip ahead and cancel an appt. Im only able to cancel the following appt. Not a future appt.
Vendor Response
Hi there, We're thrilled to know you're enjoying GoReminders, especially the ability to choose when and how many times to send the appointment reminders. Providing you with the best experience is our goal! I will follow up with you regarding the ability to cancel a future appointment, and to address any other questions you may have. Thank you again for your feedback! -Jocelle, Customer Support
Replied December 2023
Linda
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Since we started using GoReminders our volunteers remember to show up for their scheduled shifts.
Eliminated the need for store managers to call their scheduled volunteers to make sure they remembered to come. If we can keep our thrift shop open, we make more sales which increases the donation we make to the agency we support, so everyone wins!
PROSWe use GoReminders to remind about 50 volunteers a week of their scheduled shifts at our nonprofit thrift shop, and it has eliminated our problem with no-shows which led to our inability to open the store for our customers. GoReminders is very easy to use, and it takes me about 20 minutes to set up an entire month's reminders. If someone's schedule changes during the month, and I need to edit which volunteer will be on a shift, it takes only seconds to make the change in GoReminders. All of the volunteers have expressed their thanks for this notification (we chose 2 days before) so they don't miss their shifts and can find a sub if needed.
CONSI can't think of anything about it that is disagreeable. It's easy to use, takes little time, and has helped us keep our shop open every day.
Vendor Response
Hi Linda, Thank you for the superb review of GoReminders! We are glad that GoReminders has been efficient for your Thrift Shop :) If you ever have any issues, feel free to let us know and we'll work with you to solve them immediately! Thanks again for your review. -Noah, Customer Support
Replied December 2019
Hanah
Writing and Editing, 1 employee
Used less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2019
Simple Reminder Website
I love reminder sites and appointment sites. I also love this type of software. If someone is looking for a quick site or software to quickly set up appointments this is it. If they are looking for something advanced they may be a bit disappointed. This helped me get my jobs done and help me figure out what to do for each client. I was able to put information in the appointment setup tab area.
PROSI can create a new appointment for my clients with no hassle. I love how I have the option to put the phone number of the client or I can put the email address of the client. I also love how the calendar is exactly in the area it needs to be when I am setting up an appointment for a client. It’s not confusing to figure it out and you get great deals with this service. I love how I can set reminder templates and I don’t have to keep going back to create new ones. I also love how the customer service chat is constantly available and you can contact someone quickly to help you. There is also an area which makes things easier to put together. There is an area where you can customize the customer's name and you can input it without an issue.
CONSI dislike how every single time I log in. There are chat buttons popping up and memos. I know they are trying to show that they care, but it can be a bit annoying. I don't like it. I wish it was smaller or at the bottom. Also, I wish the deals were better. They are okay, but this is a good program. It needs better deals.
Vendor Response
Hi Hanah, Thanks for your positive review! We're so happy to reduce the amount of hassle in your business. We pride our self on our simplicity and value, and you seem to be benefiting from both :) Thank you for your feedback about our chat/support messages. You are correct, we just want our users to always know that we are available to help should anything come up. If you'd like a better deal, you can save 20% by switching to yearly billing! Thanks again for your review. -Noah, Customer Support
Replied December 2019
Jonathan
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
healing essence review
very good, all are very helpful and friendly...on zooms seeing a face would make it a bit more personal...but its fine
PROSmakes my life easy, no more calling patients to remind...one place to schedule and communicate
CONSi like most of it, perhaps adding a payment option and more clarity about getting reviews
Reason for choosing GoReminders
referred by another practitoner...other systems seemed confusing
Vendor Response
Thanks for taking the time to write this amazing review! In addition to improving the GoReminders platform, we remain committed to investing in customer support. Your feedback is highly important for us to improve our service. I will send you a message with more details about the Reviews Feature. Feel free to reach out if you have additional feedback. - Jocelle, Customer Support
Replied October 2022
Karyn
Health, Wellness and Fitness, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great reliable app, easy to use
I have less incidents of clients forgetting to turn up (although it does still happen occasionally).
PROSThis is so easy to use and has reduced the amount of client no-shows considerably.
CONSAs a home based therapist I am on the lowest plan which suits my business. I have thought about upgrading to get the extra features but it is a big jump cost wise, so I stay on the lower one.
Reason for choosing GoReminders
I can't recall my reasons for choosing, but I do recall thinking it's good value for money.
Reasons for switching to GoReminders
My new phone was not very compatible with the free app, making it unreliable.
Vendor Response
Hi Karyn, First, I'd like to thank you for your wonderful review! I'm so happy to hear that our reminders have considerably reduced the number of no-shows you used to have for your appointments. I'll pass along your additional feedback about the cost of our plans to our team for consideration. Thank you again for taking the time to review our product! - Oceana, Customer Support
Replied January 2020
Beth
Consumer Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Time Saver
Overall, I would recommend this program for those with busy schedules that was the ease of sending reminders that need confirmations prior to securing the date and time. My clients appreciate the reminders and not taking up much of their time to do so.
PROSGoReminders saves me and the consumer time spent on phone calls. In this modern society, text and email can verify appointments quickly and efficiently without interrupting someone's day. It is easy to use and the ability to create multiple templates is very nice.
CONSMy suggestion for this software would be an option to cancel appointment. As of now, the options are to reschedule to Confirm. To reschedule, I have to reach out to the client who may have just wanted to cancel and now we play phone tag wasting valuable time. I also have come across clients that wish to hold conversations through the text system and it isn't as easy to reply back to them. I have to open a new text to respond in stead of having that option when they leave comments.
Reason for choosing GoReminders
Price and simplicity.
Vendor Response
Hi Beth, Thanks for your great and detailed review of GoReminders! We're happy to be able to save you time and effort in your business. To help with the "Cancel" issue that you're having, you can simply ask your customers to reply with "Cancel" for any appointment that they'd like to cancel. Then when you see that message, you'll know that they would just like to cancel. Let us know if you have any questions! Thanks again for your review. -Noah, Customer Support
Replied December 2019
Julie
Veterinary, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Pays for itself!
I’ve been a very happy customer for several years! The service pays for itself by eliminating no show appointments. I will happily continue to use GoReminders! Very affordable and does exactly what I need with ease.
PROSIt reminds my customers of their upcoming appointment which eliminates no shows and saves me money!
CONSOnce in awhile a customer won’t receive their reminder which is most likely due to the cell service carrier.
Reason for choosing GoReminders
User friendly & it was just what I was looking for!
Vendor Response
This is an awesome feedback! We are so pleased to know how GoReminders helped you eliminate no-shows and save money. We appreciate your continued business with GoReminders! - Jocelle, Customer Support
Replied September 2022
Natasha
Mental Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Appointment Setting at its best!!
My clients now confirm appointments or reschedule and I can easily rebook or utilize their time slot for another client. I’m not losing revenue and I can see more clients.
PROSUser friendly, I can schedule an appointment with my client before they leave their session or over the phone while discussing openings. Easy tabs to navigate the system, I can find what I’m looking for without reading an instruction book.
CONSI had to get accustomed to the site but it’s very user friendly.
Vendor Response
Hi Natasha, Thank you so much for your wonderful review! We are so glad that you are finding our site user-friendly and helpful with booking appointments for your clients. We definitely strive to make our site features as easy as possible to use. I'll be sure to share your review with our product team. They will be thrilled to hear how pleased you are with our service! Thank you again for your feedback. -Oceana, Customer Support
Replied January 2020
Michael
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Great product
It solves our problem having to call all of our customers the day before to remind them of their appointments. Saves us alot of time. Also the customer support is great and very accommodating when we ran short of some reminders. [SENSITIVE CONTENT HIDDEN] was great in resolving this for us.
PROSThis software is very easy and simple to use. Very easy to show your staffs on how to input the reminders and having both options to either text or email the customer automatically. It's perfect for what we need to use it for.
CONSWe had no issues with the software at all.
Vendor Response
Hi Michael, Thank you so much for your kind words about our service and customer support. I'm so glad that GoReminders has been easy to use for you and your staff as well as saving you a lot of time with our text and email reminders. We greatly appreciate your feedback and support! Thank you again for your review. - Oceana, Customer Support
Replied February 2020
Jamie
Real Estate, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
The Best Way to Remind Clients of Appointments
I use this product primarily to remind my clients of an upcoming appointment I have with them. It is easy to use. I like the options it gives me to text or email the client. It has proved to be very reliable.
PROSThe thing I like most about this product is its ability to send a text or email to my clients to remind them of our appointment. It has saved me from traveling to the property only to find that the homeowner has forgotten about our appointment and needs to reschedule, which wastes a lot of time. This software is also very easy to use.
CONSThere's really nothing that I do not like about this software. It is awesome!
Vendor Response
We're so pleased to hear than GoReminders has saved you time and has been easy to use! Thanks again for the review. - Brittany, Customer Support
Replied August 2022
Lari
Arts and Crafts, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Best we have used
It’s ok
PROSI like all the basic features I wish they would add a few things
CONSI can not assign each person a color so you can see at a glance, also I wish each person ad there own login, so I can see who books or does anything. I wish when ppl need to rebook it would send a text asking them when they would like to rebook.
Reasons for switching to GoReminders
The text feature
Vendor Response
Thanks for your review of GoReminders! We're so happy that GoReminders is working out for your business. I'd like to find out more about what you're looking for regarding the colors and other items I'll reach out to you directly right now so we can discuss. Thanks again for your review. -Noah, Customer Support
Replied January 2020
Wendy
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2019
excellent product
Our cancellations and 'no show' appointments have been significantly reduced.
PROSWe have found it easy to use the program after the initial setup
CONSSome of our consumers don't like getting two reminders. It would be nice if we could choose how many reminders each of the consumers get.
Reason for choosing GoReminders
It was recommended from another agency that we work closely with.
Vendor Response
Hi Wendy, Thanks for your review of GoReminders! We're so happy that GoReminders is so easy for you to use, and that it has helped your business by decreasing no shows. You can actually customize how many reminders each customer gets by using our Message Sequences feature. I'll reach out to you directly to make sure you're aware of that feature. Thanks again for your review. -Noah, Customer Support
Replied December 2019
Leanne E.
Verified reviewer
Education Management
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
Great product. So far, the best SMS Texting system I've found for my business.
I like that I can have my clients reminded about appointments at 2 different pre-appointment times. We use 4 days ahead of time and 2 hours ahead of time. I like the point-and-click calendar and time scroll settings.
CONSI don't like the fact that I can't have the same reminder sent to more than one person at a time. For example, I have a client who's parents are divorced, but they both need to be sent reminders; so, I have to set up 2 separate reminders for the same client.
Vendor Response
Hi Leanne, Thank you for your amazing review of GoReminders. We're so happy that we're the best texting system that you have found! It sounds like you set up your reminder schedule in a great way! We hear what you are saying about group appointments, and I have forwarded your review with this feedback to the product team. We always take our customers' feedback seriously, and you are helping shape the future of GoReminders. Thanks again for your review. -Noah, Customer Support
Replied December 2019
Nancy
Education Management, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Very Effective Appointment Scheduler
It has caused a drastic decrease in no shows for appointments.
CONSWould like to schedule other frequency of reminders.
Reasons for switching to GoReminders
Did not like the format of the other app.
Vendor Response
Hi Nancy, First of all, thanks so much for your kind feedback about how effective GoReminders is at appointment scheduling, and for taking the time to post a review. I'm ecstatic to hear that your appointment no-show rate has been drastically reduced! You mentioned wanting to control the frequency of reminders, so I wanted to make sure you're aware that in GoReminders you can customize the timing and frequency. I'm going to follow up with you directly to get more details and I'll make sure any of your remaining questions get answered! Thanks again for your review. -Noah, Customer Support
Replied December 2019
Kathryn
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great Product, Easy to Use
We started using GoReminders in an attempt to cut down on the number of clients who did not show up for their appointments. We have not seen a huge improvement in those numbers but everyone likes the convenience of it.
PROSIt is very user friendly, and it is very easy to set up.
CONSThe templates were a little tricky to master at first. But overall no complaints.
Reason for choosing GoReminders
Customer support was good; price was reasonable.
Vendor Response
Thanks so much for your amazing review of GoReminders. We're so happy that it was easy for you to setup, and that you figured out how to master the templates! Let us know if you have any thoughts as to what would have made that easier for you. Let us know if anything ever comes up! Best, Noah, Customer Support
Replied January 2020