ScheduleOnce software


34 reviews(4.5/5)
34 reviews(4.5/5)

ScheduleOnce is a cloud-based scheduling solution that helps businesses of various sizes to schedule and manage online interactions with their customers and prospects.

Users can configure booking methods, assign appointments to specific staff members and choose communication channels for appointments. The automatic booking functionality allows customers to schedule meetings which are automatically entered on employee calendars.

ScheduleOnce integrates with various third-party applications such as Salesforce, Infusionsoft, GoToMeeting, WebEx, PayPal and various other applications through Zapier. The solution also offers users APIs for website integration.

Services are offered on a monthly subscription basis that includes support via phone and email.

Supported Operating System(s):
Web browser (OS agnostic)

34 Reviews of ScheduleOnce

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  • Olivia from K08 Sounds

    Specialty: Other

    Number of employees: 2-10 employees

    September 2018

    Love this Scheduler!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This is awesome for our clients to easily schedule through our website. It integrates great with different calendars and our CRM. Recommended for all office sizes.

    Cons

    No complaints! Only downfall is the price when trying to add multiple people for clients to schedule with.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Robert from Matasich Coaching & Fitness

    Number of employees: 1 employee

    August 2018

    Schedule It Once!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    My overall experience with ScheduleOnce is smooth and stress free. It is easy to set up even if you are not handy with technology.

    Pros

    Quick and easy scheduling that is automated so I’m not chasing down clients with missed phone calls, text messages or emails just to make an appointment.

    This saves me time and prevents leads from going cold.

    I get updated in my email and by text when a new appt schedules.

    I can schedule many types of appts on the same page.

    It links directly to my google calendar.

    Cons

    Adding multiple coaches to my scheduler requires same price as administrator user.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Usability is terrible and awful customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It does schedule and give many options for functionality

    Cons

    Limited 3rd party integration. Not user friendly. Still looks like back end coding software. Awful customer service.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Laurabell from C. Everett Enterprises

    Number of employees: 2-10 employees

    August 2018

    Scheduling Made Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have several team members that our clients see and this offers our clients to schedule appointments right from our website and no more back and forth on emails!

    Pros

    This software is easy to set up, change, and use to schedule clients for our entire team.

    Cons

    The clients have to click on the link, versus being able to offer available times on the email.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jameli from Fit Small Business

    Number of employees: 51-200 employees

    August 2018

    ScheduleOnce is a robust appointment booking system.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Through this app, I can effectively manage and accept online bookings. What I like about it is that I can send automated notifications which can reduce missed appointments.

    Cons

    There are occasional system errors that affected operations. There's also a learning curve when setting up your account.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Jeffrey from JDKatz, P.C.

    Number of employees: 2-10 employees

    August 2018

    Top notch scheduling system- value priced.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Scheduling an appointment used to take me 15-20 minutes. Now it's a breeze with most set in under two minutes. The follow up automation simply can't be duplicated.

    Pros

    Scheduleonce is really a wolf in sheeps clothing-- while it appears to be a simple scheduling system, it really houses a comprehensive work flow system. Scheduling is integrated directly with google apps or office 365, calendars, so it's always up to date. Rule based scheduling allows to maximize user flexibility in booking, but prevents overscheduling. I have mine set up to limit new appointments to three per day.

    Feedback to users is first rate with a systemized set of follow up reminders, directions, and a follow up once the meeting is concluded.

    Cons

    Setup is not intuitive and requires a bit of hand holding. The view is worth the climb though-- the system saves way more time then you'd expect once you've perfected your workflow.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Emil from Min Datorsupport AB

    July 2018

    Amazing product with tons of functions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I save a lot of time with the scheduleonce function instead of email times or have to make a lot of calls. The customer just book a time at my businesspage: http://www.mindatorsupport.se/bokatid/

    Pros

    You can do almost everything with this product. And the customer support are really great, fast and good answears.

    Cons

    At some moments the sync for exchange havent been working, but this is not an usual problem. But got fast support to fix the issue.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Great scheduling software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great scheduling software.

    Pros

    Pretty easy to use. Like the fact that the client could cancel without having to call me and I got the information at the same time.

    Cons

    Once a potential client or client canceled, they would reschedule for themselves which was not good because I didn't always have the calendar updated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Abimbola from IROKO Partners Limited

    Number of employees: 51-200 employees

    June 2018

    Eases the process of scheduling meetings.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Scheduleone has a broad integration capability and we integrated this tool with Office365 and Salesforce in my organization ; helping us schedule virtual appointments with prospective clients and customers easily.
    Scheduleone automatically detects differences in time zone , adjusts daylight savings , and removes the need to calculate time zone differences , thereby allowing us interact in our local time.

    Cons

    The more staffs we have had using scheduleone ,the more expensive it gets. However the quality of the service is top draw.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Saves a lot of time!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This programs saves a lot of back-and-forth email communication when trying to get a meeting or call scheduled. We simply send out our link and allow the other person to select a day/time that works well for them.
    I really like the different customization options in terms of buffer time, themes, time slots available, booking forms, etc.
    We have different virtual trainers on our team and it allows customers to scheduled training at their convenience, and it round-robins who it assigns so there is no extra work required on our end.
    We also have different pages set up for different purposes. For example, one type of call may need 30 min and require the customer to answer some question upfront, while another may be a simpler signup for an hour long call.

    Cons

    The only complaint is that it was a little tricky to set up initially. There are a lot of customization options which is great, but with options comes complexity. Good news is that once we got our master pages and pooled availability set up, it's been working perfectly and we haven't had to make any additional changes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • David from Big Podcast

    April 2018

    makes booking easy!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    big time saver!

    Pros

    I use this for phone appointments and podcast interviews. Had made scheduling easy because, as the name says, you only have to schedule once -- no more going back and forth. Have used similar services and this is the one I like best. Integrates well with calendars to make sure you don't get double-booked!

    Cons

    Pretty good as is! Would love an option to be able to get as many add-on calendars as needed, not just package deals.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • J.D. from Top Echelon

    April 2018

    Great way to schedule training sessions with our new customers!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software takes the pain out of trying to coordinate schedules to set up a meeting with our clients. I can send them a quick link and they can choose a time to speak with me. Great control over the schedule and plenty of settings to mess around with.

    Cons

    The options and menus that you need to work through to get the settings exactly the way you want can be a little bit convoluted at times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Elesha from Self Employed

    April 2018

    I use this weekly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that it is super easy to sort by the type of appointment - completed, scheduled, cancelled, rescheduled, etc.

    Cons

    I don't like that you can't search by a person's name. This is time consuming to scroll through all entries when looking for something.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christopher from Territory Foods

    Number of employees: 51-200 employees

    April 2018

    A good calendar software that's better than nothing, though a bit enterprise'y

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    A great calendar management tool compared to sending emails and asking people if a set of times "works for them". Just send them a link and they can pick a time that works from your calendar. Compared to the email route, ScheduleOnce is incredible, and I used it for years.

    Cons

    Calendly has entered the marketplace with a product that is more user-friendly, more human, and has a great free plan (whereas ScheduleOnce has no free plan). When putting these two side by side, Calendly wins on all fronts, which makes ScheduleOnce irrelevant for me, personally.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    April 2018

    Perfect scheduling app for product demos

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Integrations with calendars, CRM, conferencing software, and email all at once is amazing. A customer can choose a date/time for their appointment and everything else is done automatically.

    Cons

    It is a little complex to use and set up. Sometimes it's hard to figure out where certain settings are at.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Kenny from Criteria Corp

    March 2018

    Very easy to integrate with our internal CRM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    You scan have multiple links to help keep track of where the meeting requests are coming from. Helps to focus your efforts.

    Cons

    Nothing really negative to say about this. They send a lot of emails about updates and things like that but I'm sure those can be opted out of.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Lizzy from Carnegie Mellon University

    March 2018

    Easy and convenient

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's easy and simple to use with no training required. The software design is intuitive and easily integrated with other calendars (like google, microsoft outlook, etc). It is also highly customizable

    Cons

    It is difficult to edit date-specific changes. As this is an important function this should be on the main page, not buried as it is currently

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    Learning curve, but worth it!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's all about functionality. No other scheduling software is as robust as ScheduleOnce is...

    Pros

    Besides being a scheduling system, I really love the "multi-user" function. With a sales team located around the globe, it makes it more convenient for new users to just choose a time and the system find the right person to schedule them with.

    Cons

    It has a steep learning curve. It will take some time for you to learn, and the fact it will cost a little to really get going if you have a medium to large size team.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • James from Applause

    Number of employees: 201-500 employees

    February 2018

    Occasional integration disconnects but otherwise great performance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I had used ScheduleOnce integrated with Outlook calendar for scheduling appointments and checking availability for about a year without problem. The website is simple to use and configure for users. Once setup, you have a custom URL that you can share with clients and potential clients alike. As long as you set your availability and fill your calendar with personal and business events as well, you can be sure SO will only display truly available times to your clients and prevent scheduling errors.

    Cons

    After a year or so, SO began to allow clients to schedule calls at times my calendar had been marked busy. In addition to this, some scheduled calls would not appear on my Outlook calendar. After searching support and contacting support, it was suggested I uninstall and reinstall the desktop client application. This fixed it immediately but the issue returned again in the future. Support was fast to respond and suggested another technical fix which allowed it to refresh its connection. It was later explored by the support team and an update was issued which has since resolved the problem. It was a frustrating time during this period but SO's support was professional and helped resolve it in a reasonable amount of time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Amy from The Honey DARE

    Specialty: Consulting

    Number of employees: 2-10 employees

    February 2018

    Pretty great overall

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use is amazing, the functionality is great too! I love the concept, to have others book their appointment with you avoids all the back and forth with this product. They have an integrated option where you can have people answer questions before they book the appointment, and everything is automated and integrated into your calendar with google. Perfect!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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