About FACTS

FACTS is a school management system that helps administrators streamline processes related to student enrollment, attendance tracking and course management. The student information system (SIS) enables teachers to generate report cards, track medical information, monitor student behavior, maintain family information and distribute transcripts on a centralized platform.

FACTS learning management system (LMS) allows educators to use blended learning and current teaching methodologies to build, distribute and track student progress across courses and critical thinking projects. The FACTS family portal lets parents access student assignments, project due dates, lesson plans and grades. Supervisors can generate year or term based reports to gain insights into tran...


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Supported Operating System(s):

Web browser (OS agnostic)

92 Reviews of FACTS

Average User Ratings

Overall

4.10 / 5 stars

Ease-of-use

3.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(41)

41

4 stars

(34)

34

3 stars

(8)

8

2 stars

(3)

3

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 92 results

January 2019

Eric from Columbia Academy

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2019

Excellent product for a VERY niche market

Pros

RenWeb is School Information System software. It allows the user to take attendance, track grades, generate report cards, as well as a HOST of other features. Very feature-rich. In years past, RenWeb sort of lost its way with not really understanding who its core customer was - K-12 schools. After the acquisition by FACTS, RenWeb has really turned the ship around.

Cons

I do not like that FACTS is completely re-branding RenWeb as FACTS SIS. It doesn't sound as good. It looks like they're admitting failure. My preference would simply to be a major revision overhaul and re-branding with the same name.

October 2016

Shannon from CCA

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

October 2016

Constantly improving software for schools

We use Renweb throughout our entire school. We use their basic Student Information System as well as their value added Online Application/Online Enrollment. Overall their system helps us accomplish much more than our past paper system, although we have frustrations about the functionality of the features and ease of use from time to time. Fortunately their customer service is too notch and there's never been a question or issue they haven't walked with us through. They are currently in the process of updating their entire system from a desktop version to a web-based. Once this transition is completed and the bugs are worked out, they will have a sleek, modern interface that isn't as clunky and is more user friendly. Their value added product of Online Application/Online Enrollment leaves a bit to be desired but is a cost effective solution. It is not as user friendly for the families going through the process and doesn't make it easy to simplify some of the steps. We've enjoyed working with Renweb so far and would recommend the software to another school that is willing to put in the time and resources to work with a company that is in the process of updating their systems.

Pros

The customer service is the best part of using Renweb. They have a lot of self-help articles and videos. If you are crunched for time or can't find the answer you need just call them and they are more than happy to walk you through the issue! Another great thing is to have everything you need to run a school in one system! That simplifies all of our lives. They've even developed an integration with FACTS to make billing streamlined!

Cons

The fact that Renweb is creating a new online system and going away from their desktop based system will be great once it's finished. Right now it's frustrating to be stuck between the two systems with some important features not functional online yet (I know because I have a mac and can't use the desktop version). Some aspects of Renweb are clunky and not well organized which can be frustrating when you are trying to figure something out and don't have a lot of time.

October 2016

Leslie from Morning Glory Academy

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

3.0

Functionality

2.0

October 2016

Buyer's Remorse.

Renweb is a disaster. 1. The default date setting for all documents your teachers and staff go to the trouble to upload and make accessible to students and parents is ONE DAY. You read that right. You didn't know your staff would go to the trouble to upload something for just 24 hours, but that is what Renweb thinks, and refuses to change. Their default should be a one week date range. In what universe would anyone want documents to disappear in 24 hours? In the Renweb universe only. You must remember to change the date when you upload it. 2. Renweb will not set a default for any links you click within Renweb open in a new tab, claiming that is a function of your browser. But many, many websites set their links to be either pop-ups or new tabs. Renweb will not. 3. No flexibility on naming links on the website you pay them for. If you want to use Lesson Plans for Assignments, forget about naming it correctly for YOUR school. Your parents and students will have to use their pre-named tabs, whether or not that applies to your school. Forget about any customization for the big bucks you pay. 4. 'Resources' as a link name is used twice, which is very confusing to parents and students, and unnecessary, given there are many words in the English language. Why not name the Class tab for Resources, 'Documents'? Because that is what it is. Then the other Resources, in the menu column, will be distinct, and for schoolwide resources. 5. Email formatting is abysmal; some kind of primitive html form that yields automatic spacing (not visible to the sender) between paragraphs and an ugly font; there is now a Communications Beta, so perhaps that will address the sheer ugliness of their email formats. There is much more disappointment awaiting you in the inflexible Renweb, but after spending my morning untangling yet another problem, I need to get to mission-critical tasks. Yes, they get high marks for customer service from many users, but that customer service is necessary to compensate for all the inherent issues. I am so sorry we invested in Renweb. Unnecessarily complicated to interface with, while yielding emails that look like they were created ten years ago. An odd combination of behind the scenes 'sophistication' with primitive-looking email communications with parents/ students.

July 2016

Seth from Emmanuel Christian School

Company Size: 51-200 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

4.0

Functionality

4.0

July 2016

Powerful software but slow to innovate and address issues

I've been using RenWeb for five (5) years now and have a major love/hate relationship with it. It's expensive to get started and then expensive if you want to adjust anything. Thousands to add a custom logo to the report cards. The financial account system is not GAAP compliant and their response was "we're not an accounting software company." But if you're going to have the feature then do it right. The online teacher portal is not Chrome compliant and it took four years to get the Parent Portal working on Chrome. For two years I had to tell parents to run IE in compatability mode to get it to work. RenWeb1 (theire new online portal) was announced and pused 1.5 years ago and still is not functional. They promised an Android app when we signed up five years ago (it's only 3-6 months away - they promised) . It tooke 3 years to get it functional. They are extremely slow to inovate. Their modules do not integrate well. If you put something on your lesson plans on a specific date, only certain entries can be added automatically to your classroom calendar and then your gradebook. So for many things you have enter the same information 3 or 4 times to get it to each location. This results in frustration on the teachers part and lack of use. What keeps me with them are the tuition management module and the student (afterschool care) time clock. The student clock creates unique barcode scanner cards for authorized pickups to ensure the correct person is picking up the kids. This one feature is about the only thing that keeps me with RenWeb. There is no Google Apps for Education integration, but according to them "it's coming soon". The last time I heard that statement, it was three years. That's not soon.

Pros

One stop shop for multiple software applications

Cons

Slow to innovate, expensive add ons, frustrating software functionality

May 2019

Carrie from Tyler Street Christian Academy

Company Size: 11-50 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

May 2019

Everything A Teacher Needs!

My overall experience has been a positive one. I have used this software in a couple of schools I've taught in. I enjoy using it and would recommend it to any fellow teachers as well as any future schools.

Pros

What I like most about RenWeb is the fact that everything a teacher may need in document management is in one place. The teacher can write their lesson plans, use the software to enter grades and find everything they may need on their students all in one place. I like the fact that the lesson plans are easy for parents to see as well. They have made some good advances in the past year. They are making strides in keeping up with the way they appear and the flexibility they have implemented to allow the teacher to work from work and personal devices. I do know from personal experience that they want to put the best product out there and are not afraid to change to do it.

Cons

The thing I have liked least about this software is that they make some changes to the software in the year. I adjusted to some of their updates with ease only to find it has changed during the year. I can be a bit frustrating especially when those changes happen at the end of a school year. I'm glad they are evolving, the timing could be better.