About FACTS

FACTS is a school management system that helps administrators streamline processes related to student enrollment, attendance tracking and course management. The student information system (SIS) enables teachers to generate report cards, track medical information, monitor student behavior, maintain family information and distribute transcripts on a centralized platform. FACTS learning management system (LMS) allows educators to use blended learning and current teaching methodologies to build, distribute and track student progress across courses and critical thinking projects. The FACTS family portal lets parents access student assignments, project due dates, lesson plans and grades. Supervisors can generate year or term based reports to gain insights into transcript...
FACTS gradebook
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FACTS Reviews

Overall Rating

4.07

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

4

Functionality

4

Showing 1 - 5 of 99 reviews

Andrew R

Company size: 11 - 50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

August 2022

Solid Software; Sucky Support

User Profile

Eric

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2019

Excellent product for a VERY niche market

Pros

RenWeb is School Information System software. It allows the user to take attendance, track grades, generate report cards, as well as a HOST of other features. Very feature-rich. In years past, RenWeb sort of lost its way with not really understanding who its core customer was - K-12 schools. After the acquisition by FACTS, RenWeb has really turned the ship around.

Cons

I do not like that FACTS is completely re-branding RenWeb as FACTS SIS. It doesn't sound as good. It looks like they're admitting failure. My preference would simply to be a major revision overhaul and re-branding with the same name.

Janice

Company size: 51-200 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

July 2022

Exceeded expectations

After initial setup, usability and reliability are better than expected.

Pros

FACTS handles tuition billing. collections, and integration with Quickbooks Online.

Cons

Some features are tricky to use, but we are able to adapt to the software in order to achieve desired results.

Reasons for switching to FACTS

Suite of services available from FACTS and integration of important features

Shannon

Company size: 11-50 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

October 2016

Constantly improving software for schools

We use Renweb throughout our entire school. We use their basic Student Information System as well as their value added Online Application/Online Enrollment. Overall their system helps us accomplish much more than our past paper system, although we have frustrations about the functionality of the features and ease of use from time to time. Fortunately their customer service is too notch and there's never been a question or issue they haven't walked with us through. They are currently in the process of updating their entire system from a desktop version to a web-based. Once this transition is completed and the bugs are worked out, they will have a sleek, modern interface that isn't as clunky and is more user friendly. Their value added product of Online Application/Online Enrollment leaves a bit to be desired but is a cost effective solution. It is not as user friendly for the families going through the process and doesn't make it easy to simplify some of the steps. We've enjoyed working with Renweb so far and would recommend the software to another school that is willing to put in the time and resources to work with a company that is in the process of updating their systems.

Pros

The customer service is the best part of using Renweb. They have a lot of self-help articles and videos. If you are crunched for time or can't find the answer you need just call them and they are more than happy to walk you through the issue! Another great thing is to have everything you need to run a school in one system! That simplifies all of our lives. They've even developed an integration with FACTS to make billing streamlined!

Cons

The fact that Renweb is creating a new online system and going away from their desktop based system will be great once it's finished. Right now it's frustrating to be stuck between the two systems with some important features not functional online yet (I know because I have a mac and can't use the desktop version). Some aspects of Renweb are clunky and not well organized which can be frustrating when you are trying to figure something out and don't have a lot of time.

Letha

Company size: 2-10 employees

Industry: Education Management

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

June 2022

Our struggles

Customer Service was difficult and often I never heard from anyone when I would leave a voicemail with questions or email or using the chat on the website. It was frustrating to not be able to access help when needed.

Pros

I liked the financial reports that we had access to.

Cons

It was difficult to update or change parameters and information etc.

Reasons for choosing FACTS

It seemed as if it would be a great program. It isn't terrible, just not user friendly and very little access to FACTS help.

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