Agiliron Software

Agiliron Software

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4

Recommendations

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About Agiliron

Agiliron cloud-based point-of-sale (POS) solution is designed to serve both in-store and mobile businesses as well as online sales channels. The system offers a host of features that work in tandem with the point-of-sale solution, including order management, customer support, email marketing, inventory management and more. Agiliron POS integrates with leading third-party accounting and payment systems, such as Paypal and QuickBooks. The inventory module allows shop owners to keep track of their inventory in real-time. Agiliron multi-channel commerce feature allows users to sell their products on different channels and manage all orders, inventory and requests from one screen. It also works even in offline mode and sync data as soon as the device reconnects with the int...

Agiliron Pricing

Premier: $99 billed monthly or $79/month billed annually Enterprise: $199 billed monthly or $169/month billed annually Global Enterprise: $299 billed monthly or $249/month billed annually

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Not Available

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Agiliron Reviews

Overall Rating

4.49

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 36 reviews

Matthew

Verified reviewer

Company size: 11-50 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

March 2019

Extremely versatile solution for complex business

Agiliron has helped our business grow dramatically, and consolidate our operations across many different vendors and sales channels. From regular eCommerce shipments, to vendor fulfillment, wholesalers, and even 3PLs we can keep all our orders and inventory data in one place which lets us manage many different relationships with comparatively small staff. The complexity of what Agiliron can do is generally intimidating to new staff and it can take a while to get them acquainted with the system, but once they understand it runs very efficiently and their customer service is very responsive when issues or questions arise.

Pros

-Connects us to Amazon, eBay, Shopify, CommerceHub and EDI systems. Collects orders from all those sources as well as in-store and phone orders into one place, allowing for easy shipping and sales tracking. -Connected systems let our customer support personnel easily find accounts and orders and attach records from service calls. -Developers work to create tools for new business needs as they arise.

Cons

-System complexity requires extensive training for new staff -Requires multiple steps for most common operations

Mike

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

May 2021

MOVED FROM QUICKBOOKS DESKTOP TO AGILIRON

Pros

(1) Best value for the money. (2) Onboarding process is great. (3) Staff training is great. (4) Centrally managed inventory for multiple stores/warehouses and multiple sales channels. (5) Inventory includes ability to enter SEO information and product images (used with B2C/B2B/POS channels), maintain multiple vendors for each product, and several other features which we have yet to implement. (6) CRM is good. (7) Ability to perform bulk updates is great. (8) Moving to Agiliron allowed us to standardize our inventory throughout the organization.

Cons

(1) Learning curve is steep. We have leaned heavily on Onboarding team. (2) Product requires multiple steps to perform the same tasks compared to QuickBooks. (3) Agiliron interface is not very intuitive. Its focus is on looking up information versus creating new transactions or list items. (4) Support is slow to respond to requests outside of the simple. (5) The online Learning Center does not give good directions in the How-To sections. (6) CRM side does not allow creation of Quotes for Leads and Prospects, only Customers. (7) Built-in reports are lacking, and common reports are missing (e.g., Customer A/R Aging Report, Product Margin Report). (8) Payment Terms do not do anything. They are just another list item. If a customer has terms of 1% 10 Net 30 and they pay within the 10-day discount window, Agiliron will just treat the payment as being short, leaving a balance due. You must reopen the original invoice and enter the discount manually, line-by-line, for each product before you post the customer payment. This is not efficient and is time-consuming. (9) QuickBooks Desktop is not updated for each change to an order. Sales are not posted until the sale is paid in full. If you change the point upon which the import occurs, you will have issues in Agiliron. We have been told that Agiliron integrates better with QuickBooks Online. This should not be the case if you advertise that your software integrates with both online and desktop versions.

Reasons for switching to Agiliron

We have 2 retail stores, each in a different city. Since 2010, each store used QuickBooks Enterprise with Advanced Inventory. Both stores carry the same inventory items, although some may come from different vendors. Each store used its own QBES company file and maintained its own inventory which meant we had several issues with inventory (multiple SKUs for the same items, sales prices differed between stores, units of measure were different). The stores could not see what was in each other’s inventory. Our inventory has approximately 8,000+ SKUs, with half of that inventory being matrix items. We also needed a more robust B2B online ordering solution for our regular customers, along with a way to centrally manage inventory among all sales channels. We looked at several 3rd party solutions and finally decided on Agiliron.

Elizabeth

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Wonderful Software and Service

Pros

We searched for a long time for a software system that had everything we needed. Agiliron had everything we needed plus more options that we look forward to utilizing in the future. Everyone has been so helpful in integration and training on how to use the software.

Cons

The transfer of items from our current system to Agiliron has been very time consuming. I understand that would be with any company we where transferring to though.

Reasons for choosing Agiliron

The options that they provided and the customization of the software to our needs.

Reasons for switching to Agiliron

We where looking for a software that would easily integrate with a website for online sales.

Taylor

Company size: 2-10 employees

Industry: Wholesale

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

FUNCTIONALITY

2

December 2017

Agilron Reveiw

I would not recommend this product for a small company. It would be helpful if it was for a large company selling this via the internet but we did not enjoy or experience.

Pros

This software was easy to navigate and get around on. There were allot of different functions you could use.

Cons

The customer service was not helpful. We would ask questions and did not hear back from them for weeks. We also did not like that you had to go to several different pages to get this done.

Ramesh

Company size: 2-10 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2021

Good Solid Choice

Good overall experience, the software can be customised significantly and support is good

Pros

Wide range of integrations and the integrations are solid and in depth. Formula based pricing options are really good Many features compared to alternatives Reasonable price considering the alternatives.

Cons

Software is localised for USA/Northern America. Weight/Date/Phone formats are all tailored to North America rather than Europe/Global. Payment processing options are also limited to North America

Reasons for switching to Agiliron

More flexibility and better integrations than the alternatives. I reviewed no less than 12 alternatives before settling on Agilirion. A lot of flexibility and customisation is possible in Agiliron comapred to the competition

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