The team is always willing to listen if there are ways that the product can be improved. They have always been fair and honest in answering questions/concerns and suggestions. I have always felt that they were an extension of my EHS team and support staff even though we are two different companies.

As a client using the software for my contractor management system: It is a one stop shop for all of our company safety documentation, contracts, certificates of insurance etc. Any documents I need to roll out are simple to add as a new requirement one time versus contacting each contractor individually. As a contractor uploading my data for all my clients: It is very user friendly and easily manageable to connect to new clients and complete required information to be approved. It sends me notifications for expiring items ahead of time so I do not become non-compliant. Annually it gives me 90 days to complete updates from my clients to keep compilant.

The cost is always a tough subject for contractors and clients. In the end if my clients use this product and I want to do business with them I will make a business decision whether it is in my companies best interest to pay the fee to work for the client or not. The same goes for my contractors as we use this to manage our contractor base, if they want to be an approved contractor this is the product we utilize and they will make that business decision that is best for them as well.

Poor customer service, rude and arrogant. You have to do what they say and there is no negotiating with them. I really hate having to call them.

Not bad platform, fairly easy to use. User interface is well designed.

Very expensive, prohibitively expensive for small to mid size contractors

The excessive loading screen animation entertains by cat. Nothing good about Avetta.

The product is inherently broken for worker management. It takes 5 minutes to make a worker profile change and the application breaks when assigning more than a few workers at a time. The support team runs you in circles and tech support is needed for any data changes more than editing 1 or 2 workers.

I can never get customer service. When you call they circle you around and then tell you that they have no customer service available and this is for month after month not just one time. This is always. I have never been able to speak to a person when I have tried to call. They take 2-3 days to review paperwork then decline it and do not even know what they are talking about when declining it. I do not think their employees know English or how to read basic forms. This company is the biggest SCAM.

Nothing. I hate this company. I wish I could cancel.

Everything. It is very expensive and we are forced to use it because they bait our customers into joining it and mandating it.

The expense of Avetta seems like suppliers are simply being extorted. There is no rationalization for charge the same fee for the same evaluation of the same documentation several times, again and again.

I like literally nothing about this platform.

The customer support services are poor, and often I have to call multiple times to resolve anything.

Horrible. Rigid forms that require answers they deem as appropriate, which are often not required in our specific industry. Slow, labor consuming, uninformed support calls that often do not reach successful conclusion. No contact information provided to the client connection personnel. Invoices with little detail. Forced "Auto-pay" set up on credit cards without approval. The list goes on and on...

I do not like anything about it. They obviously spend way too much of our payment making their webpages and "classes" into shiny, appealing marketing material.

Sales model presents to our customers as a free service, has them require us to comply in the (rigid) portal, then charges us! Our contracts with customers are often fully executed before we discover that we are forced to pay for Avetta, and spend many hours in (rigid) form fill, before our team will be allowed onto the customer's work site.

I dislike maintaining the avetta sites...by far the least user friendly compliance site I use...and by far the most expensive. I would not recommend and business to use this platform. I wish that companies would understand the cost that is passed on to small businesses for very little value.

Avetta is my least favorite compliance site I use..

1. You have to upload multiple document for each client. Other sites only make you upload your documents once...on Avetta you have to upload for every client...its a waste of time. 2. The cost is double of what we pay for Comply Works and $800 dollars more that ISN. Avetta we only have 3 clients and pay $4116 for an annual subscription.3. When you want to speak with someone in person it is not easy to get someone on the phone. I put in a request for a phone call and they said the do not phone service providers. I had to wait on hold for too long.

Absolutely hate ever moment of using them. ONE of my thousands of clients use them so we have to pay this exuberant fee for zero purpose. I get NO value for having to deal with them on a weekly basis and they are worth nothing. Just house my existing certification and make life so much more difficult. It is basically a scam!

NOTHING! The whole process is shocking and does not work

The interface Customer service The constant having to call them and getting nowhere Price is a joke

Scam company. Seriously consider doing business with any company who uses Avetta as their compliance management. This place is bogus.

This company is the worst. I was forced to use them to work for another company. They overcomplicated the compliance process and held up a contract because of their terrible customer service. Now the company that did use them, stopped using them in under a year (I wonder why...). So I contacted them last week to shut my account down and they have not complied. In fact they have now charged me for the year of service that I don't want or need

It is impossible to speak with anyone on the deactivation team. I have called, emailed, sent chat requests multiple times over the past week and they refuse to honor my request. I now have to contact my bank to start a fraud case. There is no way to remove my bank account information, I tried last week, which is fraud!

Random charges in the thousands that will take hours days or even weeks before you can get the correct person on the phone to issue a refund.

Absolutely nothing. They will charge your card without permission.

They will randomly add people to your account and charge you thousands of dollars for the new connection with no warning or communication. Then you will spend hours on the phone with the worst customer service available to man to get the connection removed and your money refunded. AVOID IF AT ALL POSSIBLE!

Overall, we had an unpleasant implementation and dealing with the after affects. We have a good team of people that we work with now that have made the process better. I work with the team daily to make sure our suppliers are getting compliant. I also work wit h the team to make Avetta better for everyone.

We gather all information in one place, provide many reports for all of our departments, Senior Executive Management and our Board of Directors. We also provide our safety department the information they are looking for on our suppliers. The notification process that gives our suppliers sufficient time to upload documents that are about to expire, insurance, WCB, safety manuals, COR, etc.

Cost has been a struggle and will be an ongoing one. The cost to our suppliers is very high as this is a requirement to work with our company, the cost is significantly higher than other platforms.

I'm not happy but I do what my customer wants. Even though I still get the business compliant or not. I still don't see the purpose. Seems to me evryone is paying big bucks for all these companies that grade you compliant or non-compliant.

The features seem easy to use. Not that there isn't any confusuion just not as much as some

I am used to paying based on the number of employees. This program is based on number of companies and how many sites and insurance. Frankly its too expensive even when they don't find you compliant you still have to pay when you are non-compliant.

The only reason we use Avetta is because some of our clients that used PICS and BROWZ were consumed when Avetta bought them. When you have to call them, which is unfortunately often, there's an option to deactivate the account, which is a mean temptation. I actively try to convince clients to use other systems. Our small service contractor company should not be so much for an actively detrimental system. The insurance sections gives me literal nightmares.

I liked PICS and Browz more, they were ancient for software but at least work got done and in a somewhat reasonable timeframe. Avetta is a sham, lots of bright colors to distract from the waste of time and money.

They let client companies connect with your account even though you will never ever work for that company, and then you get charged $2400 for them connecting and you can't get them removed. I've called and written a couple hundred times about the same companies, and they will not remove them. They tell you 5-7 business days to fix it, it's been 2 yrs now.

Our business is engaging our sales teams and exploring customer incentives for customers that do not use Avetta. They are so poor to work with, we are literally changing our business to guide our customers to a better solution for everyone. Other services function 100% better (including for the hiring client) and are much more efficient at completing that task, with much better customer service.

There are no features at Avetta that are not significantly worse than ISN.

The software requires contractors to upload redundant documents (same document many times for multiple customers), requires documents for areas of exposure that we in no way handle as a business, and the customer service is beyond terrible. Submitted documents and audits often wait days or weeks before they are initially reviewed. Then Avetta will often flag items by their inexperienced staff that know nothing about health and safety or government regulations. All of these things lead to customers waiting significantly longer than necessary to get the services they need. These issues are related to their incompetence, not due diligence.

This is a terrible business platform that extorts vendors. Vendors do not have a choice but to comply with Avetta to be awarded work. The price is extremely expensive with no return. Their compliance team lacks common sense and denies documents for one missing word when it is clear what the document represents. They deny a document without any help as to what they are looking for, only generalized statements about the document which does nothing to help you figure out what to do next. Once you have corrected a document (or at least think you have), then you have to wait up to 3 business days for another review where they will then deny your submission for something totally different. This is a poorly run business with absolutely no regard for their clients because they have full power over the work you are trying to receive. This is the very definition of extortion and I wish vendors would get together and file a class action lawsuit against them.

The platform is fairly simple to use. That is literally the only good thing to say

No communication. No one answers the phone when you call. Response time is severely lacking. Willingness to work with the client is non-existent

We are only using Avetta because three of our big clients use it for their supply chain. This automatically costs us about £450 per client which buys us the privilege of being nagged to complete numerous compliance forms and tasks, most of which are irrelevant to us as we are a very small company with 5 staff total, or they are unrelated to our activities for those clients. In most cases we just leave those tasks incomplete and our clients are fine with that, other than uploading our insurance certs etc.We have to pass on our subscription costs to those clients and being on the platform does not bring us any benefits other than being able to work for those clients, as we are not interested in connecting with any other clients using the platform.Using Avetta brings us nothing but an expensive annual bill that covers no input of beneficial value from Avetta, and an irritating lists of tasks that we mostly ignore.

There are no aspects of Avetta that I like

Everything - it is just an annoying and wasteful cost for us, that regularly nags us to fulfil compliance tasks that our direct client contacts are not interested in.Avetta make it difficult to remove connections with clients that you no longer work for - you can only remove them within 30 days of having paid to connect with them, or within 30 days of renewal your Avetta subscription. Be sure to set yourself a reminder to make the request so you don't miss the window!

Weve used Avetta since they were under PICS Auditing for a pre qualification for one specific customer for quite some time. Their annual fees are horrific however, it's fine if you're just paying for one. This year on 2/10 I was charged $2400 because apparently a company we do not work with, added us to their vendor list. When we received the credit card bill the following month, I checked with other departments and made sure this was not a valid charge. I contacted Avetta on 3/31 for the first time, and this request was transferred to another department. I was told to give them 1-2 weeks, so I called on 4/8 to follow up on this request. It was escalated and I was told to wait again. A couple more follow up calls and nobody ever got back to me. I got an email today from [SENSITIVE CONTENT] at Avetta telling me that because I didn't contact them in their 30 day window, we were out of luck. However, Avetta doesn't even hold themselves to the 30 day standard they hold their customers to. [SENSITIVE CONTENT] refuses to respond to emails even if you respond immediately. I find out they denied the refund because of their 30 day window despite the fact they are charging cards unauthorized. This company is wrong and has shady business practices

There isn't anything great about this software to review.

Their clients can just add connections to your account without your authorization. In our case a competitor added us to their account, and we were charged to complete a prequalification with them without our authorization or knowledge. $1200 for each connection also.

We have a new customer that uses Avetta. A connection was added. The bill we received was excessive vs what we paid per connection at our last renewal. I questioned the excess charge and asked how the fee was calculated. The reply was that there are many points that determine pricing so no support of charges was given. They also said a rate increase was included. I have no problem paying a bill when it is understood what makes up the charge and how it is calculated. I have requested to talk to someone to better understand our billing before paying MULTIPLE times. There has been no response. I feel like Avetta has you over the barrel and there is no incentive for them to provide some basic level of customer support. I will continue to wait for some assistance and will update this review if things change.

We are forced to utilize this software for compliance by a few of our customers.

Not as much as an issue with the software but rather billing and customer service.

Easier to use than that of it's competitors like ISNetworld. Customer service is knowledgeable and works to actively help solve any problems that may occur. Other systems tend pass you along or not be able to understand that not all organizations fit into the same cookie cutter categories. I

Easy to use, questions prompt you to complete actions or requirements with in the system.

N/A... I cannot think of any Cons or anything that I like least about this software.

Would absolutely avoid Avetta if we weren't forced to use it. TIP: TURN OFF THE AUTO-PAY so they can't just get auto-paid for connections you will never see business from. AVETTA- I've been told your client side of this platform has all kinds of controls including an APPROVE/REJECT CONNECTION feature. Why wouldn't you put the same in place for suppliers?

Not much - easy upload for documents I guess.

First let me say we're on other compliance platforms and yes it gets expensive but we are are billed by company size and are clear on what we are paying for. But Avetta's supplier invoices are SO vague, pricing so random and expensive, and billing is confusing at best. As a supplier under Avetta, we get billed when any company adds us, even if they are not clients of ours and we will never ever see any work from them - but Avetta gives us NO OPTION TO REJECT /APPROVE a client request to connect, they just bill us some random fee. Avetta customer service can't explain why our billing is so varied. EG: received 2 separate invoices in March 2021: on the 11th, 1 client added cost $587.52, then on the 15th another added, cost $291.24 (and these are our costs only until November, not even a full year). The time we waste every year trying to get fair and honest billing from Avetta is beyond frustrating, but we refuse to be continually ripped off due to this company's poor supplier platform design.

Very poor. Chat line has been not much help over the years, it is rare to have a person actually help, usually they toe the company line and DENY DENY. It is best to contact the client company for a solution and if permissible they can override the objection.

Has many questions that can be tedious to answer.

If you don't state the correct words it will be denied. Some questions are not relevant and not answerable BUT you still have to provide an answer or procedure. Common sense is non existent. They like dunning you if you don't answer within a few days.

The customer service for vendor's is subpar. Please use either ISNetWorld or ComplyWorks as they are fair to both the Customer and the Vendor.

I would not use Avetta, ISNetWorld and ComplyWorks are far better companies to use.

As a vendor forced to use this company, I strongly disagree with the method Avetta uses to manage our account. We are forced to allow anyone onto our account and forced to pay Avetta for the user no matter if we are working for this company or even want to.

I have to use since it is a requirement of our subconractors

Some forms are universal and apply to all contractors

its difficult to get assistance;some questions are not applicable but you are forced to select an answer; we may have worked once for a contractor and are still required to complete the prequalification

Frustrating, expensive, time consuming (especially when you have an issue). If you have a billing grievance, the only way to get just resolution is to involve your clients. Avetta has suppliers over a barrel and knows it. The inclusions in our "membership" are of no benefit to us. In fact "membership" is totally misleading. It is not through choice. Not once have we made a change to our WHS management system based on feedback from Avetta, or any other platform for that matter.

The only benefit we get is complying with client requirements.You can turn-off auto-pay. It should actually be illegal to charge a company for an action made by another one (e.g. if a potential client "connects" with you). Even when you get a notification about proceeding with a connection its says something like a fee "maybe" incurred. Not what the fee will actually be.

Expensive. No transparency regarding "membership" structure or fees charged. Avetta will not provide a fee structure on request. We have no say over what type of "membership" we have. Time consuming - annual review.

Nothing, it literally is just a giant scam.

It's almost impossible to cancel, don't get caught out by this scam.Once you've subscribed, it's auto renewal. My bad, should have read the contract.Once you try to cancel for next years renewal, they give you a very small window to do so.You must cancel 30 days before the next renewal, and then when you do, you have to then confirm you still want to cancel within the last 30 days... If you don't do both these steps, guess what? Your card gets charged again.When your card declines, guess what? You get an invoice instead - that they claim you can't get out of. Absolute scam.