ChannelGrabber Software

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About ChannelGrabber

ChannelGrabber is a multi-channel eCommerce management solution that helps businesses streamline processes related to inventory, orders, shipping, customer communication, and more on a centralized platform. With the built-in listings tool, staff members can create product listings and manage catalogs across multiple channels, such as Amazon, eBay, and Etsy. ChannelGrabber allows team members to automatically update stock information, generate SKU-based product listings, monitor stock history, manage purchase orders, and create product variations, among other processes. It lets employees configure workflows to automatically create and send customized invoices to customers from within a unified platform. It facilitates integration with several third-party solutions, suc...

ChannelGrabber Pricing

Starting price: 

£150.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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ChannelGrabber User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 15 reviews

Julian

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

August 2017

Simple and time saving!

Pros

Simple to setup. I've had a little experience with this sort of software before, but anyone could do it with a bit of research and manual reading. CG have good user guide pages which should help you through any questions. If you don't find the answers you need there's always help chat and they'll speak to you on the phone if you need. All my advisors have been most helpful - they have always come back to quickly and efficiently. Now the system is all up and running it really saves time as you can see orders, shipping, messages, and stock levels in one place. We use DPD local for our shipping and CG works really well for label printing and tracking of our orders. Good job guys!

Cons

CG maybe missing a few features of 'larger' fulfilment software out there, but it's always in development and these will probably be added in the future. I've been told they will be adding all the features i would like in the future. These being - creating products within CG, SKU/product linking across sales channels, and a reporting page for sales performance, low stock etc. That said, the current features and the entry level costs for using this software are very, very reasonable, so i'm happy to recommend it. I'm looking forward to seeing how this involves.

gavin

Company size: 1 employee

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2017

A great value simple to use piece of software, that comes with 5 star support

stock mangament, and easy label printing

Pros

It manages my stock between selling channels with very little problems, the support service it great to, and best of all its good value compared with its competitors

Cons

I dont really have much bad to say, when a problem does arise its quickly fixed, the guys at support are helpful and friendly, my only slight recomendation to improve is the speed which it sincs at, if you have a good selling product you may sell it on amazon and ebay at the same time causing a oversell, the speed is good but can take around 10 minutes to sync, if they could get that almost instant it would be perfect.

Liviu

Company size: 1 employee

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
4

Customer support

out of 5
1

Functionality

out of 5

May 2020

Stay away from them, not worth the money and the time wasted

Perhaps it was a good solution but now it isn't anymore. Full of bugs, you have to troubleshoot everything, outdated, very unintuitive/counterintuitive, limited, hard to use, not worth £500(£400 in my case) setup fee and £150 per month + VAT. And there are no refunds. Products from Amazon were not imported nor posted, product variations images not imported, no option to export products and edit details, you have to edit them 1 by 1.SAme for listing on Amazon or Ebay Signed me up on app.orderhub.io for stock management and on channelgrabber as a listing tool, so you gotta maintain 3 websites, your own plus 2 from them. The list can go on and on. Unless you have simple products, stay away from them, not worth the money and the time wasted

Pros

The support team was okay and product import from woocommerce - but not without glitches

Cons

not much to like, this was an awful and expensive experience

Reasons for choosing ChannelGrabber

not being the cheapest and reviews about the awesome support

Marius

Company size: 2-10 employees

Industry: Consumer Electronics

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2017

Very light interface, so easy to do a lot of things!

Efficiency, time saving, great interface than anybody can use.

Pros

Multichannel, communication module incorporated (no need to deal with amazon and eBay page anymore for replying to customers), very quick.

Cons

The only one would be for now the multi asin capability for amazon, but as I understood will be ready in few weeks!

John

Company size: 1 employee

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2017

I've used a lot of software over the years, this is clean, neat and I reckon, good value for money

more time, more information

Pros

Extremely easy to use with a very logical flow, it saves a lot of rummaging about in eBay and Amazon, and so saves hours of messing about keeping track of things. The User order interface is very well designed and the link between orders/messages/site is very neat. Very easy to set up Very easy to import products Order interface very well designed Good value for small/medium business

Cons

Would really like to see some extra user defined fields in the products area. Not sure about the title- honestly the software is much more elegant than the name 'Channel Grabber' implies. Channel Simplicity or Channel Solution would better describe it. Would like: User defined inventory fields link from orders to products no eBay launch from the site To be fair, if it had the above then costs would justifiably be higher!

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