I don't need to spend a lot of time generating waybills and it saved a lot of time and administrative work for me!

I think if there is a way for it to be integrated whereby once the items is delivered, the shop end gets marked completed, it helps business owners a lot more!

It's The best. Very easy to use. I will recommend to all my business friends and whoever wants to have a parcel delivered. No hassle.

The software allow u to cancel your order on the last min and return your credits immediately. No hassle. U able to see the various couriers price. Able to see your history purchased,monitor your customer's parcel and I have a very good account manager who reply and assist on my queries very fast. U can access on your desktop and even mobile phones to key in your order. Most importantly, they have many guide video or blog which is very detail explanation on how to use. U can even brand your airway bill stickers. It can send sms n email tracking parcel to your customer. U can key in bulk order in one time n upload easily. U can add easy parcel to your website to calculate your delivery fees to the customer before the check out. U can get a referral fee when your referrals topped up their account.u can print to any printer that u installed on your PC or mobile phones. Not lagging. Never have a downtime before. No maintenance downtime. Always available 24/7. So many lah. There's more that I might missed out. I love it. Will complain without it. Thank you easy parcel.

U have to key in your parcel order before 930pm. If you forget , the next collection date will be the day after. Wish it could be 1159hrs. Though it's not a flaw, sometimes I might forget or too busy to key in the order. Sounds like more a user issue than them but still I prefer 1159hrs. Hahah.

Also many times it's buggy and glitchy in terms of matching postal code with city name - really annoying. As a hack we need to choose the city that is prompted by the platform and then manually correct it on the paper.

Like the variety of providers, fast delivery options, payment methods, comparatively easy to create a shipment

Customer service for problematic cases, e.g. charging for shipment without providing the service - case INT/Lost/TNT/GE523047526sg/Lost/TNT/GE523047526sg is already 3 months old and the customer service is not updating on the status and not providing refund although we use the platform almost daily - so they don't care about long-term customer and not showing any loyalty

EasyParcel has some hiccups, but it is still my go-to for shipping services both within Singapore and abroad whenever my default shipping service does not cut it, with my default shipping service being the one that I have a cheaper contract with or when a marketplace requires the use of their default integrated 3rd Party Logistics providers.

When you're looking for shipping services, it can be frustrating and inconvenient to manage a number of shipping partners. Which one is the cheapest or which one offers the quality of service (like shipping speed) that I need? Do I have an account with them? What is their submission process like and when can they pick up my parcel? EasyParcel takes the guess work out of shipping. With a convenient overview of all available shipping partners for each individual package, it just takes a quick glance to know which service is right for the job and place your booking right from the interface.

For a service that is focused on speed of delivery, their customer service is extremely slow. Their chat bot is the worst and instead of helping solve problems, it creates additional steps in the problem resolution process. Additionally, they almost "force" you to sign up for their "top up" service into their balance. Once the money is in there, there's no way to take it out easily. You have to use up your entire balance within a year or lose your money. Additionally, if you pay as you go, in certain cases, the fee you pay vs their "top up" fees can be as much as 50% higher. This is ridiculous. I had a parcel that would cost around S$150.00 to ship, but if I wanted to just pay using my card, the fee went up to S$225.00. Lastly, their service does not take into consideration Volumetric Weight. Only shipping weight. So you will have to use their calculator to figure out the volumetric weight, compare it with actual weight to determine which weight to follow and use that for your shipping.

We have been with EasyParcel for more than a year and we will be with them for the foreseeable future. There is just no worthy competition around.

EasyParcel is the best shipping aggregator in Singapore. Super fuss free because of the integration with Woocommerce which we're on. Great selection of couriers with different shipping times and price points.

Wish there was an option to fix all international orders to a certain courier (TNT), instead of defaulting to the lowest price (eg Janio)