Esker Software

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FrontRunners 2020

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About Esker

Esker is a cloud-based document and order management solution designed to help businesses streamline procure to pay (P2P) and order to cash (O2C) processes on a unified platform. The artificial intelligence (AI)-enabled solution enables organizations to manage communications with suppliers and customers and track orders. Esker allows employees to validate and store financial data in a centralized repository, automate approval workflows and monitor transactions through dashboards. The built-in analytics tool allows administrators to generate custom reports and track business trends through key performance indicator (KPI) metrics. Additionally, managers can utilize the mobile applications to process, review and approve supplier invoices using Android and iOS devices....

Esker Pricing

Contact Esker for pricing info

Starting price: 

$1.00 

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Esker invoice management

Esker User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 34 reviews

User Profile

Chad

Verified reviewer

Company size: 501-1,000 employees

Industry: Building Materials

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2019

Esker Sales Order Processing has enabled us to reach big goals

Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.

Pros

Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year.

Cons

We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job.

Reasons for choosing Esker

They committed to hitting the goals we established, were clear with expectations and timeline, and focused on the after sales experience. Cost was in the middle compared to two other products that we looked at. Ultimately you have to look at what you want to get going and think about all the value you will gain in the future with enhancements and new features.

Nathan

Company size: 10,000+ employees

Industry: Consumer Goods

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

Great OCR SOP Option

Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half.

Pros

reporting down to the individual field level helps gauge cost to serve

Cons

Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box.

Reasons for choosing Esker

Price

Reasons for switching to Esker

Aging hardware and a company roadmap to go to the cloud

Nancy

Company size: 5,001-10,000 employees

Industry: Automotive

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2019

Difficult Implementation Sketchy Documentation

If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but some of the trickier stuff may prove to be more work than our AP folks have in mind.

Pros

EskerAP appears to have a great deal of functionality, particularly with 3-way match and setting up autopay. The entire suite most likely gels quite well together. The Esker implementation team are helpful and well organized and keep us on task.

Cons

The mapping documentation is horrific at best. The FFD documents rarely list or match required elements, which are in other "sample" worksheets sheets that contain CSV fields that are incredibly difficult to read and parse. If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors. Use all fields from both documents and receive errors that we are sending fields that do not exist. Incredibly frustrating! The technology is somewhat outdated. They do not accept direct XML or JSON formatted files, so all data must be converted to CSV, which requires heavy manipulation to strip commas, etc.. Then jobs and programs must be written to extract, insert a CSV string for the header fields, convert the extracted data to CSV , move to a queue and send all files once per hour. Tables such as Vendor data, GL Accounts, Tax Rates, Payment Terms, etc., should not need refreshed 10-12 times per day. There is also no option to set exchange rates by vendor. In our case one division orders and pays foreign vendors in their currency, and our other division orders in foreign currency, but pays in USD.

Linda

Company size: 10,000+ employees

Industry: Automotive

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2019

Esker cuts order entry time drastically!!!!!

With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on other tasks.

Pros

I like that the system can be taught to recognize the fields you need. The reporting function is a breeze to set up.

Cons

The only drawback is that it can't read handwritten orders, we don't get that many so it is not a big issue.

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2018

Order Entry

It is a very functional and necessary tool, we placed the orders in a timely manner. We satisfied our customer expectations. As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience.

Pros

What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly. It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting.

Cons

Sometimes it has some technical problems or it was on maintenance and we delayed our daily work.

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