Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"This tool is just the absolute best! The teaching functions make order processing a breeze! Really nice to be able to set up key clients to email their orders in directly, saves so much time! "
"I love how easy it is to use and teach people to use."
"Its a good Value from a SAAS provider. Good Customer Service and easy implementation "
Cons
"The software works better with newer ERP's and there are a lot of features that need to be rolled out...but Esker is working on that."
"The reporting needs to be built up some more and it would be nice if it calculated more metrics so I could pull some high level reports for management."
"There is much that I dislike but I would really like to be able to flag individual emails as High Priority. Much like you can do in Outlook or other emails."
Esker Reviews
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September 2019

Chad from Viega LLC
Company Size: 501-1,000 employees
Industry: Building Materials
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
September 2019
Esker Sales Order Processing has enabled us to reach big goals
Esker allowed us to move from 64% of orders submitted electronically to 77%. The most impressive part to me is the implementation process and relationships you build with the team. Esker is special because they care about our organization and are always wanting feedback and willing to help us use the tool as effectively as possible.
Pros
Very easy to use and many features out of the box. The reporting and dashboard are great to create transparency of your current status and gives employees a way to see how they are doing. Lastly, Esker is always adding value to the product. They have 3-4 significant improvements in their release each year.
Cons
We had to implement in the disconnected mode because of internal issues. This creates problems with not being able to make real-time calls to SAP. You also need to be mindful of how your employees are using the software and allow the AI and machine learning to do it's job.
Reasons for Choosing Esker
They committed to hitting the goals we established, were clear with expectations and timeline, and focused on the after sales experience. Cost was in the middle compared to two other products that we looked at. Ultimately you have to look at what you want to get going and think about all the value you will gain in the future with enhancements and new features.
November 2019
Nathan from Whirlpool USA
Company Size: 10,000+ employees
Industry: Consumer Goods
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Great OCR SOP Option
Our hardware was aging and we needed to implement a loss reduction strategy. By moving to the cloud we have nearly cut our MOB costs in half.
Pros
reporting down to the individual field level helps gauge cost to serve
Cons
Needed lots of customization to fit our equally heavily customized ERP. Not really esker’s fault but something to keep in mind if your ERP is not out of the box.
Reasons for Choosing Esker
Price
Reasons for Switching to Esker
Aging hardware and a company roadmap to go to the cloud
August 2019
Nancy from American Showa
Company Size: 5,001-10,000 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Customer support
5.0
Functionality
5.0
August 2019
Difficult Implementation Sketchy Documentation
If it works, it will be nice for our no brainer accounts - utilities, leases, services, etc., but some of the trickier stuff may prove to be more work than our AP folks have in mind.
Pros
EskerAP appears to have a great deal of functionality, particularly with 3-way match and setting up autopay. The entire suite most likely gels quite well together. The Esker implementation team are helpful and well organized and keep us on task.
Cons
The mapping documentation is horrific at best. The FFD documents rarely list or match required elements, which are in other "sample" worksheets sheets that contain CSV fields that are incredibly difficult to read and parse. If we use the sample sheets, we receive missing element errors, use the FFD and receive more/different missing element errors. Use all fields from both documents and receive errors that we are sending fields that do not exist. Incredibly frustrating! The technology is somewhat outdated. They do not accept direct XML or JSON formatted files, so all data must be converted to CSV, which requires heavy manipulation to strip commas, etc.. Then jobs and programs must be written to extract, insert a CSV string for the header fields, convert the extracted data to CSV , move to a queue and send all files once per hour. Tables such as Vendor data, GL Accounts, Tax Rates, Payment Terms, etc., should not need refreshed 10-12 times per day. There is also no option to set exchange rates by vendor. In our case one division orders and pays foreign vendors in their currency, and our other division orders in foreign currency, but pays in USD.
November 2019
Linda from Axalta Coating Systems
Company Size: 10,000+ employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
November 2019
Esker cuts order entry time drastically!!!!!
With Esker, all orders get in on time and accurately which allows CSRs to have time to spend on other tasks.
Pros
I like that the system can be taught to recognize the fields you need. The reporting function is a breeze to set up.
Cons
The only drawback is that it can't read handwritten orders, we don't get that many so it is not a big issue.
December 2018
Anonymous
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2018
Order Entry
It is a very functional and necessary tool, we placed the orders in a timely manner. We satisfied our customer expectations. As an employee, i think its very appropiate for us, since that tool gave us the power of success in our order entry experience.
Pros
What i’d like the most is the way i used to get out the orders from the queue in an easier way, the tools are very appropiate, you can take the time that you want to processed an order properly. It is a very functional tool that we can get used to, in order to help out our customers and get the order processed in the time they are requesting.
Cons
Sometimes it has some technical problems or it was on maintenance and we delayed our daily work.
September 2019
ANTHONY from ATF INC
Company Size: 201-500 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
September 2019
Esker has a winner!
I have been able to keep up with our customer's invoicing requirements and will be able to reduce DSO even more once the e-invoicing is setup.
Pros
I like how customizable the entire system is. It also generates reports that add value to collections and reduces manpower so you can realign your team's time to necessary activites.
Cons
The software works better with newer ERP's and there are a lot of features that need to be rolled out...but Esker is working on that.
Reasons for Choosing Esker
Ease of use and customizable
May 2020
Katie from Atlas Copco
Company Size: 1,001-5,000 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
May 2020
Esker on Demand Makes My Job Easier.
Love it. I'm able to quickly navigate into the system and see exactly what invoices have been submitted, what needs approval, sort by vendor - it's incredible.
Pros
We switched to Esker on Demand last year from an on-prem invoicing solution, and boy - has it made all the difference! I now receive a simple email notification from Esker whenever an invoice is waiting approval. From there, all I need to do is click - view invoice - make sure it's all set - click Approve - and voila! Process is done. The system is very user friendly (no questions about what you need to click when, etc.), and it's terrific that I can sort invoices by vendor, date, amount - and quickly see what's been paid, is pending, and has a hold. Plus there's tons of FAQ information available online for those searching on how to get the most out of the system.
Cons
If there are a lot of invoices submitted, it's relatively easy for one to get overlooked. Though, even with that, they'll send you a reminder notification!
Reasons for Switching to Esker
Switching to SAP products.
June 2017
Staci from Crescent Parts & Equipment
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
June 2017
I have been using the product for almost 3 years and it has helped me to steamline my collections.
Pros
The ease of use and the fact that the Esker team is always improving the software and they listen to the input of their users when making changes. By using this product to organize and automate my collections I'm working so much more efficiently. I have few accounts with past due balances and I can keep all my notes in one place.
Cons
The reporting needs to be built up some more and it would be nice if it calculated more metrics so I could pull some high level reports for management.
November 2019
Christopher from Excel Ind
Company Size: 501-1,000 employees
Industry: Machinery
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
November 2019
Great Software for Collections and AR Management
Pros
The AR tracking and collections management is a ton of help. We use Termsync for our collections software and the ability to auto send reminders and keep detailed notes inside each account is fantastic.
Cons
There is not a whole lot that I don't like about this software. There were a few issues at first with setting up payment plans and breaking out invoices for multiple payments but once you got it figured out it wasnt too bad.
February 2018

Lisa from Excel Industries, Inc.
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2018
Great for Collections Management notes & payment reminders
Takes care of payment reminders that I don't have to work on during a month.
Pros
I like how we can setup rules of when to send automatic payment reminders to customers. It's a nice little touch to reach out to customers without taking up any actual time in the day. Keeps all collections notes & calls in one place; even co-workers or boss can view the stages I've taken if I am out that day. Highly responsive help team for when I don't find what I need in the detailed FAQ section (complete with screenshots).
Cons
Some of the things I didn't like have already been fixed; but for me the response time of the website seems slightly slower than other portals I use throughout the day. Not sure if that is fixable or not.
November 2019
JUSTIN from TAMKO BUILDING PRODUCTS LLC
Company Size: 1,001-5,000 employees
Industry: Building Materials
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
November 2019
Great product for order processing
Overall the experience has been a good one. This has allowed us to automate some customers POs entirely. The rate of keying errors by rep has decreased and has allowed us to focus on other tasks rather than placing orders.
Pros
I enjoy the fact that Esker learns PO types and begins to auto-complete fields. This has allowed us to process more orders in a shorter amount of time.
Cons
I feel like the loading speed of pages and processes could be faster.
October 2017
Jessica from Netafim
Company Size: 10,000+ employees
Industry: Farming
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
LOVE THIS SOFTWARE! Very user friendly
Pros
This tool is just the absolute best! The teaching functions make order processing a breeze! Really nice to be able to set up key clients to email their orders in directly, saves so much time!
Cons
Information has to be in very specific places to properly be "taught"--but as long as your clients know this and have a consistent format to their orders--it works like a charm.
November 2019
Roger from Key Refrigeration
Company Size: 51-200 employees
Industry: Construction
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Best choice for ACH payments from your customers
Collections and ACH Payments
Pros
Its a good Value from a SAAS provider. Good Customer Service and easy implementation
Cons
I cant think of anything about the solution that I don't like it is updated regularly with new versions
Reasons for Choosing Esker
more features
Reasons for Switching to Esker
Costs
November 2017
Ginger from Bioness Inc.
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
so Happy with Termsync
Ease of Use
Pros
Very easy to use, helps us cut down Manual processes, Easy to set up collection calls and Reports. Easy to change dates when we send out Past due invoices as well. Extremely user Friendly.
Cons
Needs more Flexible ways to set up different payment Plans. Payment plans that can be easier for the customers to understand, and not receive past due notices via email while on the payment Plans
February 2018
Terri from Promega Corporation
Company Size: 1,001-5,000 employees
Industry: Biotechnology
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2018
It was a little bumpy in the beginning, but now that we're on it full speed, it's been very positive
Pros
Tracking of invoices whether they are paid or out for approval. If a vendor calls, I'm not having to go through spreadsheets or piles of paper to try and see where it is in the approval or payment process.
Cons
When you change the cost center, the workflow does not always auto-populate. There are times when I change the cost center, that I have to manually choose the approvers.
December 2019
Clarissa from Flexco
Company Size: 201-500 employees
Industry: Machinery
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Termsync has helped improve our collections!
Pros
I like the ease of communication with the customers. We send weekly reminders of any accounts with past due invoices and many customers respond.
Cons
There are some credit features that it does not have, like highest credit used and days to pay in an easy to view format, but they take suggestions and usually implement them!
November 2019
Jennifer from Excel Industries
Company Size: 501-1,000 employees
Industry: Machinery
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
November 2019
TermSync - Collection Software
Pros
Sends Automatic Past Due Reminders Print Invoices Allows Customers to Make Payments
Cons
Layout is a little clunky - I like to see everything on one screen
May 2017
Ginger from BIONESS INC
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2017
Efficient
Pros
The reporting and the call lists that we can run in Termsync. WE can see what is coming due and what payments we have set up for ACH.
Cons
the payment plans are not versatile enough for what our company needs. WE need to be able to split invoices and change the date without touching every split invoice dated
February 2018
Christopher from Excel Industries, Inc.
Company Size: 501-1,000 employees
Industry: Machinery
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Using TermSync has made collections much easier.
Pros
The ease of the collections and call logs has made keeping track of our aging and customer responses much better.
Cons
There is much that I dislike but I would really like to be able to flag individual emails as High Priority. Much like you can do in Outlook or other emails.
September 2019
Elizabeth from Regal beloit corp
Company Size: 10,000+ employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Bang for the buck!
Rep team is wonderful to work with. Very knowledgeable and willing to make it work the way you need it to. Creating user events to share knowledge.
Pros
I love how easy it is to use and teach people to use.
Cons
Some functionality has to be customized.
Reasons for Choosing Esker
Cost and machine learning and ai functionality.
February 2018
Roger from Excel industries inc
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2018
Economic
Pros
Helps collect automated process with custom rules dunning letters customized portal for customers to longin to
Cons
Still have to look at it requires me to login and look at and drill down into the details daily in
November 2018
Anonymous
Company Size: 201-500 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
November 2018
Helpful Software
Pros
Its a very easy way to process the orders from customers and all the information we need to have.
Cons
Sometimes we have issues and it takes time to process 1 order but its not that often.
September 2019
David from Promega Corp
Company Size: 1,001-5,000 employees
Industry: Biotechnology
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2019
Excellent product
Pros
It's very user friendly and I also like the reporting features (especially the ability to create new reports)
Cons
There's nothing that readily comes to mind
October 2020
Burak from SC Johnson Ltd
Company Size: 10,000+ employees
Industry: Consumer Goods
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
October 2020
Integrates with SAP Products
Pros
Integrates with SAP Products and that's why Esker is a great automation system that needs to be considered with companies who wants to automate their finance systems. Even though we worked with AP/AR department on a trial version and tested it, we found the features and the usage (also monitoring) very easy and understandable.
Cons
There are lots of other options like delivery date prediction or proposal generation but you never use them.
February 2018
Jennifer from Hustler Turf Equipment
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
February 2018
One Stop Shop
Pros
All communication between you and your customer is in one location. Customers can review their account balance, look up invoices and make payments all in software!
December 2017
Jana from Pepsi Cola of Western Nebraska
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2017
Very user friendly!
Pros
Automated posting, telephone payments, reminder emails, ease of invoice disputes, ease of communication between us and customer
February 2021
Wayne from ekm.com
Company Size: 51-200 employees
Industry: Computer Software
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
5.0
February 2021
Does the work of a whole accounts receivable department
Esker covers everything related to debt collection and centralizing that saves a lot of time .
Pros
Leaving notes on client files is very useful .So is the ability to import invoices you already generate though another CRM .
Cons
The program is overwhelming with the amount of functions you get and it is hard to learn how to use it properly . I especially had issues with learning how to set up a regular payment plan for what we are due ( as opposed to getting the full amount in one payment ) .
February 2018
Joshua from Davis H Elliot
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
Great service at a reasonable price.
Pros
It's ease of use. It is also a rock solid product. We have had no issues so far with faxing. Our old solution had one daily it seemed.
Cons
If they would enable some items, it would help them reduce support tickets.
September 2019
Jana from Linpepco
Company Size: 201-500 employees
Industry: Food & Beverages
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
September 2019
Esker AR
Esker has reduced our DSO substantially.
Pros
Ease of use. Customer support is exception.
Cons
None at this time! Esker has done everything they said they would!
April 2016
Henry from Providence Health & Services
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: Less than 2 years
Review Source: GetApp
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
April 2016
September 2019
Andrea from Heatcraft
Company Size: 201-500 employees
Industry: Construction
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
September 2019
Interviewing Esker for our company
Everyone has been really helpful and a delight to deal with
Pros
Esker has had a great team showing us what they can offer us as a solution
Cons
nothing so far still deciding if we will implement
November 2017
Kara from Inogen
Company Size: 501-1,000 employees
Industry: Consumer Goods
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
November 2017
We are in the process of implementation.
Pros
The visibility and accountability processes built into the automation. Once live, it will be great to have information in one place.
Cons
Surprised at some of the functionality that is not out of box and requires additional customization.
September 2019
Barb from Promega Corporation
Company Size: 10,000+ employees
Industry: Biotechnology
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
September 2019
SOP journey
Pros
The ease of use. At first it looks daunting but with some training is quite easy. Very good customer support.
Cons
Not sure we will get to total automation until we have more trust in the results. The jury is still out.
September 2019
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2019
Esker Sales Order Processing Review
Pros
Software is easy to use. End users are happy with it.
Cons
I don’t like how some of the search views are working