--- title: "FedEx Ship Manager Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of FedEx Ship Manager. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if FedEx Ship Manager is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/fedex-ship-manager-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Shipping Software](https://www.softwareadvice.com/scm/shipping-comparison/) / [FedEx Ship Manager](https://www.softwareadvice.com/scm/fedex-ship-manager-profile/) / FedEx Ship Manager Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/fedex-ship-manager-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/fedex-ship-manager-profile/alternatives/) # FedEx Ship Manager User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 42 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.1/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 27 reviews (64%) - 4 stars: 6 reviews (14%) - 3 stars: 7 reviews (17%) - 2 stars: 1 reviews (2%) - 1 star: 1 reviews (2%) ### Most mentioned pros - FedEx offers the best pricing, the easiest shipping arrangement software, and the quickest shipping of all the options I've tried. - I like that it is integrated with my title software. - So far so good...somewhat easy to use, cost effective, time effective, and allows you more time as you dont have to go to a FedEx location to ship! ### Most mentioned cons - Lost packages and poor, difficult to reach live customer service agents. ## FedEx Ship Manager customer reviews Showing reviews 1-25 of 42 (page 1). ### Easy step by step shipping - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Printing - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great way to ship stuff out as It's step by step and I don't have to deal with UPS as they always lose packages. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros I like that everything you need to enter is on one page, you don't have to click through a bunch of pages to ship one package. #### Cons There's not much that I can think of that I don't like about this software, it does what I need it to. --- ### FedEx Ship Manager Does What We Need It To Do - Overall rating: 5/5 - Reviewer: Mauro B. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we have been using it for some time with success, good customer support when needed and though we of course always like to lower costs, the costs have not been horrible. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are able to create custom code in the back end via VBA in order to better integrate some functionality #### Cons Sometimes the software and the setup of it can be a little convoluted. #### Reasons for choosing FedEx Ship Manager We didnt really, we are still considering using a shipper shopping platform to lower costs. #### Reasons for switching to FedEx Ship Manager Well, we still do use UPS in some instances, but mostly we are using FedEx Ship Manager right now. --- ### Ship manager usually works, but it is very slow and cumbersom to use - Overall rating: 2/5 - Reviewer: Mark H. - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We finally solved all our ship manager issues by doing several things.. 1) we stopped daily pickups (weekly pickup charges are extremely expensive) 2) We started using XPS Ship for all shipments, this way we can easily compare USPS, Fedex and UPS all at the same time, and use the one that fits each shipment the best. Everything from 1 software on one screen and it works directly with Ebay, Amazon, Shopify, Walmart and we can ship with Fedex, USPS and UPS, all from 1 place #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Once you get used to basic screens they are easy to use for everyday ground shipments. #### Cons Software does not have anyway to visibly integrate with with other software programs such as Quickbooks, Amazon, Shopify, etc, so each order must be manually entered, and then tracking info and shipping cost must be manually copied back to each order on the other systems. You cannot easily change the address of an existing customer on the fly, the system assumes anything changed is a new customer, so you get multiple copies of the same customer in your address book. #### Reasons for choosing FedEx Ship Manager Originally we switched to Fedex for the better rates, but they have now gotten out of hand and there is little benefit to the high rates we are charged. --- ### Good shipping alternative - Overall rating: 4/5 - Reviewer: ADRIANO I. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Our experience with Fedex so far has been good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fedex services are reliable and efficient. #### Cons Comparing prices with USPS, Fedex is a little higher. --- ### Much simpler than UPS's online shipping service - Overall rating: 5/5 - Reviewer: Jeffrey Z. - Verified reviewer: Yes - Industry: Farming - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I use this at my day job very regularly & it is a great way process our shipments directly through FedEx #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It is a very basic & lightweight tool, it is very easy to use & is geared towards volume VS UPS who is geared towards old granny's that need everything oversimplified. #### Cons Very little to dislike except the fact that it has the occasional bug or glitch. --- ### FedEx Is Efficient For Sender, Not So Much For Recipient - Overall rating: 3/5 - Reviewer: Michael B. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 10000+ employees - Product usage: Used other for less than 2 years - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Reliable for shipper, very unreliable for sending a surprise gift. Delivery drivers do not appropriately utilize necessary adequate resources to enter large apartment or condominium buildings. Lost packages and poor, difficult to reach live customer service agents. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros FedEx software is within the online portal. It offers ease of use to pay for shipping of goods ranging anywhere from legal documents, requiring paid signatures to be witnessed upon delivery by the driver, to delivery of merchandise such as refrigerators, televisions, DVD players, or perishables and clothings. Price of shipments are usually determined by weight, and whether you choose to insure your product in case of it being lost or damaged during transit, whether you want a signature of recipient, and how quickly you prefer the shipment. The FedEx Ship Manager permits users to gain tracking numbers and send world wide with relative ease. One can also use it for purchase of office supplies. #### Cons As one having been on the receiving end of FedEx, they do not offer a way for a recipient to locate a live human Customer Service Employee very easily if there is an issue with a shipping, tracking or Door Tag Number. Delivery drivers have proven to be unreliable careless about doortag numbers being placed carelessly on the building without utilizing callbox for entry and delivery. If you contact FedEx without a DoorTag. Number and finally discover how to speak to a human employee, they offer absolutely no way of locating your goods or parcel as the recipient, for example, if your received a surprise gift from FedEx on your birthday, as was my situation, or perhaps a court summons. The tracking label door tag which the Delivery Driver creates after attempting to deliver to find that recipient is not home, is small and flimsy. I lost mine and therefore lost an unknown gift. --- ### This product does it's job. - Overall rating: 5/5 - Reviewer: Jennifer N. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love this product. I would recommend to everyone. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like that it is integrated with my title software. It makes it so much easier to use. The labels print so great each time and the fed ex person is always so timely in picking up the product. #### Cons There is not a thing I can think of that I don't like. --- ### Survey4561 - Overall rating: 5/5 - Reviewer: Jennifer C. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the service, ease of use and the customer service --- ### Fedex is great! - Overall rating: 5/5 - Reviewer: Jennie P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Fedex ship manager is great and user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I think the software is user friendly and easy to use #### Cons I dont have anything negative to say about fedex --- ### FedEx Ship Manager - Overall rating: 5/5 - Reviewer: Danielle P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software has more benefits than other vendor shipping software I've used previously. It's our first choice when shipping goods. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Being able to ship, store clients info for future use and print label all from my desk makes this program a huge plus for our business. #### Cons Not easy to access old shipping charges after 6 months. Calling into support you will get passed around from department to department. It's rare to get to a real person, sometimes resulting in our staff having to use USPS instead. --- ### Entregas producto v logistica de servicio - Overall rating: 5/5 - Reviewer: Luis armando G. - Verified reviewer: Yes - Industry: International Trade and Development - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered Muy positiva y genial #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sistematizar y programar recolecciones de producto comprar etiquetas para enviarlas.con.anticipación las guias #### Cons Quiza el servicio al.cliente y el.costo un poco elevado #### Reasons for switching to FedEx Ship Manager Mejor tecnologia --- ### FedEX Manager - Overall rating: 5/5 - Reviewer: Stephanie R. - Verified reviewer: Yes - Industry: Education Management - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive experience with FedEx Ship Manager. Information is provided frequently and accurately. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gives accurate information on my deliveries. I like using this software because the information is updated frequently and accurately #### Cons I don’t have any negative comments about this software. This software provides accurate and updated information frequently. --- ### Get's the job done! - Overall rating: 5/5 - Reviewer: Kelly H. - Verified reviewer: Yes - Industry: Accounting - Company size: 501-1000 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Shipping products was easy and user-friendly. #### Cons No complaints - FedEx ship manager is great! --- ### very easy to use - Overall rating: 5/5 - Reviewer: Mohammad jan o. - Verified reviewer: Yes - Industry: Translation and Localization - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use, simple and great customer service. top #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the simple way of its being created. I can easily use it without any problems. Easy shipping! #### Cons I am sure it has a return ability which I didn't use it yet. I should be able to use it and will confirm. --- ### Director of Ops - Overall rating: 3/5 - Reviewer: Matthew H. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have used fedex for about a year when our rates with UPS went up. Fedex brought cheaper rates so we switched. Needless to say we went back to UPS a year later after the poor customer experience with us and our customers with their deliveries . #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The only thing I like about this software is the free gifts they provided for every dollar we shipped. #### Cons This software is not user friendly. It's difficult to maneuver through the software. It's hard to find reports. Overall this was built by developers that didn't take into account what the end user wanted. --- ### FedEx Manager - Overall rating: 5/5 - Reviewer: Nicholas B. - Verified reviewer: Yes - Industry: Retail - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, I enjoy using the app, it’s nice to be able to see exactly where my packages are. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tracking and signing for my packages that are due to be shipped. #### Cons Every now and then, I’m told that I can’t sign for my packages. --- ### Fedex, un passo avanti - Overall rating: 5/5 - Reviewer: Matteo M. - Verified reviewer: Yes - Industry: Renewables & Environment - Company size: Self-Employed - Product usage: Used monthly for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Nel complesso la mia esperienza è più che positiva, non posso dire nulla in contrario #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Facile da utilizzare sicuramente, veloce e molto funzionale #### Cons L'unico svantaggio dal mio punto di vista è che non funziona senza una connessione dati --- ### A One-Stop Solution for Your FedEx Shipping Needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used monthly for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros FedEx Ship Manager has all of the features one would expect from a shipping tool (price estimation, label creation/printing, tracking) all in one convenient piece of software. What's more it even includes useful reporting options. Custom shipping profiles are also possible--which is very useful for those shipping multiple packages to the same location. FedEx Ship Manager is easy to use with an intuitive interface. It has proven to be a useful tool for me as I ship out waves of packages to purchasers. It makes things easy and really speeds up the process with its workflow optimizations. Before FedEx Ship Manager, it could take me an hour to prepare a half-dozen packages, now that time has been cut in half thanks to the software. The tracking reports allow me to follow-up quickly with any customer questions and make sure packages are getting where they need to go. #### Cons Overall, there is little to complain about when it comes to FedEx Ship Manager. It does everything I need when I want to ship FedEx packages to customers. It has all of the features I need in terms of labeling, tracking, and price estimation and is easy to use. Sometimes the tracking information is less detailed than I would like. However, that is more an issue with the FedEx logistics system than the software itself. --- ### An essential tool for anyone who uses Fedex regularly! - Overall rating: 5/5 - Reviewer: Andy G. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend to everyone. The software provides all the information I need to control the flow of fresh flowers from various points and import ports to my location. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The software provides all the necessary features to make sure I know where my packages are, and when they will arrive. It provides updated information on delays, to keep us "in the know" before our vendors and customers/ #### Cons The only con is the limited automated Customer service options. The best way to access their customer service is over the phone with a live individual. --- ### Fantastic and terrible at the same time. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Wholesale - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros When it works correctly, FedEx Ship Manager is great for tracking inbound packages and outbound packages as well. That's mostly what we use it for. Sometimes we use it for return label generation as well. #### Cons I always have these "access denied" and 404 errors when using the site. I can't find a way to fix these errors other than opening up FedEx Ship Manager on another browser that isn't chrome. #### Reasons for choosing FedEx Ship Manager I use Shipstation and FedEx Ship Manager in conjuntion with each other. FedEx Ship Manager can do a few things that ShipStation cannot do. --- ### FedEx Ship Manager works fine for low volume shippers - Overall rating: 3/5 - Reviewer: Theo C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I used to use FedEx Ship Manager to print my occasional FedEx labels until I found an integrated solution that allows me to compare rates among carriers and import orders automatically. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros FedEx Ship Manager is a fairly easy solution to print FedEx Ground and Express labels one at a time assuming you don't need to compare rates with other carriers. #### Cons FedEx Ship Manager is not really suited for users who need to print more than a handful labels per day as it doesn't have enough shortcut features to print labels in volume efficiently. Also, printing international labels can be complicated and FedEx live support in this area is inadequate. #### Reasons for choosing FedEx Ship Manager I actually abandoned FedEx Ship Manager in favor of ShippingEasy --- ### Easy to Use & Gets the Job Done - Overall rating: 4/5 - Reviewer: Dianna C. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used monthly for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered Overall I am dry to and when I need to use FedEx I will be using it. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros The thing I liked most was how easy it was to compile all of the orders that needed to be shipped out and then print the labels in an orderly way that wasn’t overly complicated or hard to do. It kept the process quick. #### Cons I would say the thing I liked least was how I can’t check prices for competitors which I understand but it can be frustrating having to go between different sites and compare. #### Reasons for choosing FedEx Ship Manager I only use FedEx ship manager when I need to use FedEx because I feel like using the company directly just makes sense but I do use pirate ship when it comes to other shipping companies. --- ### Great way to keep track of your shipments! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Legal Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that when I have something coming to me via FedEx, I get notifications even if I don't know about the shipment or where it's coming from. Very helpful in monitoring packages being delivered if I'm not at home. #### Cons It would be nice if I could get notifications about any package delivered to my address whether it's addressed to me or someone else. --- ### FedEx shipping manager has made my life so easy - Overall rating: 5/5 - Reviewer: Jonathan B. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered FedEx shipping manager has been a great addition to our company it has made everybody’s life extremely easier #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything and all the features that they offer I really love they made my life super easy #### Cons If you have something to complain about this then you must be a fool or not understand how to use it --- ### FedEX Ship Manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, this is a great tool and makes life a lot easier. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros This is a great tool for organizing billing and making sure shipments are billed to the correct client. I like have preset profiles. #### Cons If you make a mistake and need to edit your shipment, it is a little clunky to make revisions. It is hard to get back into previous shipments. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/fedex-ship-manager-profile/reviews/?page=2) --- FedEx Ship Manager Reviews, Pros and Cons - 2026 Software Advice