FedEx Ship Manager Software

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About FedEx Ship Manager

FedEx Ship Manager is a Windows-based software designed to help businesses of all sizes automate various shipping operations including managing order information, payments, inventory, pickup/drop-off, costs and more. The platform enables organizations to monitor shipping profiles and billing activities on a unified portal. FedEx Ship Manager includes an address book module, which allows supervisors to generate receipts and organize contact details and addresses by importing data from Microsoft Outlook/Excel and UPS and DHL websites. It offers a host of features such as historical records, customizable profiles, recurring shipments, email notifications, label printing and more. Additionally, administrators can create personalized shipment profiles and track activiti...

FedEx Ship Manager Pricing

To receive accurate pricing information, contact FedEx directly.

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FedEx Ship Manager creating a shipping profile

FedEx Ship Manager User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 19 reviews

User Profile

John

Verified reviewer

Company size: 2-10 employees

Industry: Logistics and Supply Chain

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

FedEx Tracking

Para envíos dentro de los Estados Unidos son uno de los mejores y rápidos.

Pros

Lo que más me gusta es que puedes guardar las direcciones de envío recurrentes, para cuando hagas otro envío sea más rápido para hacer la guía. Al momento de hacer el pedido de suministros desde la plataforma es muy fácil y te los traen rápido.

Cons

La parte del filtrado la mejoraron hace poco, era un poco difícil realizar búsquedas rápidas, los envíos de retornos deben hacer más fácil solicitarlos.

Eric

Company size: 51-200 employees

Industry: Telecommunications

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

April 2021

Easy way to send packages

Its a must if your shipping daily and want to make it easy for yourself without making constant calls

Pros

Its easy to use and fast in creating labels for shipping especially if you do this on the daily.

Cons

Sometimes problems with postal codes in Canada / US which it tries to correct

Reasons for choosing FedEx Ship Manager

Pricing was better with shipping and better service without packages going missing

Bill

Company size: 51-200 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

October 2021

Ship Mgr Review

Pros

Very easy to use, simple interface with powerful querying

Cons

Sometimes had a small amount of lag/latency.

Michael

Company size: 10,000+ employees

Industry: Consumer Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

September 2020

FedEx Is Efficient For Sender, Not So Much For Recipient

Reliable for shipper, very unreliable for sending a surprise gift. Delivery drivers do not appropriately utilize necessary adequate resources to enter large apartment or condominium buildings. Lost packages and poor, difficult to reach live customer service agents.

Pros

FedEx software is within the online portal. It offers ease of use to pay for shipping of goods ranging anywhere from legal documents, requiring paid signatures to be witnessed upon delivery by the driver, to delivery of merchandise such as refrigerators, televisions, DVD players, or perishables and clothings. Price of shipments are usually determined by weight, and whether you choose to insure your product in case of it being lost or damaged during transit, whether you want a signature of recipient, and how quickly you prefer the shipment. The FedEx Ship Manager permits users to gain tracking numbers and send world wide with relative ease. One can also use it for purchase of office supplies.

Cons

As one having been on the receiving end of FedEx, they do not offer a way for a recipient to locate a live human Customer Service Employee very easily if there is an issue with a shipping, tracking or Door Tag Number. Delivery drivers have proven to be unreliable careless about doortag numbers being placed carelessly on the building without utilizing callbox for entry and delivery. If you contact FedEx without a DoorTag. Number and finally discover how to speak to a human employee, they offer absolutely no way of locating your goods or parcel as the recipient, for example, if your received a surprise gift from FedEx on your birthday, as was my situation, or perhaps a court summons. The tracking label door tag which the Delivery Driver creates after attempting to deliver to find that recipient is not home, is small and flimsy. I lost mine and therefore lost an unknown gift.

Danielle

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
2

Customer support

out of 5
5

Functionality

out of 5

August 2021

FedEx Ship Manager

This software has more benefits than other vendor shipping software I've used previously. It's our first choice when shipping goods.

Pros

Being able to ship, store clients info for future use and print label all from my desk makes this program a huge plus for our business.

Cons

Not easy to access old shipping charges after 6 months. Calling into support you will get passed around from department to department. It's rare to get to a real person, sometimes resulting in our staff having to use USPS instead.

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