It is very easy to use, and the prices are very competitive. In a complicated industry, when it comes to dealing with companies abroad, Freightos makes it less painful to run our business

None that we can think of at this time. The experience has been extremely positive and fruitful for our business.

Quick quotes - Clear upfront pricing - Easy to communicate with the forwarders.

Platform fee could be more transparent - but still good pricing.

Horrific experience - I can't describe how terrible the the last few months has been with them

The service they quoted - unfortunately they did not provide this service at all

Paid for express shipping 4-8 days from China to UK. The process took over 8 weeks. The shipper used Fedex who had an explosion in their warehouse. Fedex hae confirmed they have refunded Freightos client for the whole shipment however they have not refunded me this amount. Their service has had a huge negative impact on my business. I will never use them again and am currently seeking damages

A very good one, makes the shipping process all the more easier for my position!

Seamless Freight platform with great rates! Also glad to see its ability to save locations so you can make future shipments even easier!

No ability to see actual pathing for the shipment, would allow one to see precisely wear the order is other than just seeing locations jotted down.

On the first shipment it was a learning curve, but the second shipment went a long nice and smooth,

Everything is lad out and let's you what paperwork is need.

The only thing that would help a new to importing would be to let the know it helps a lot with Customs too have the shipper in clued their first and last name of the bill of lading & the packing list along with the company name.

after shipping for almost 5 years only with DHL and UPS, i found Frightos, which gave me amazing prices (Almost 20% less than any other shipping/ broker agency) Plus the Israeli salesman gave me a code for 10% off my entire order which was very tempting. I booked with them a shipment for supplies from China After picking up the products, they told me they had to adjust the price because the class of my products is diffrent due to shipping (never happened to me before) and they raised the price. Well, I was thinking maybe it is true, and I paid it. The second time I shipped with them (diffrent product), the same story happened. Here I was really mad because they are holding the products, not willing to release it, and want 30-40% more for the shipment. This is a system and a business model. I talked to few more people that the same story happened to them. So be careful. They may seem cheap at first, but they will collect more after. Trust me. You better off with DHL UPS and FEDEX.

Absolutely awesome great communication with freight company

The ease of use and the cost was great. Also the company I ended up using was great

Sometimes the times that the shippers offer aren’t always kept to.

Easy to use and compare quotes, easy when you start out to have everything in one place

Can sometimes be delays but thats part of parcel

I was leary at first but once I tried Freightos I was super impressed. You can customize your shipment to almost exactly your needs. I was able to do customs clearance and delivery within Canada all one stop. Super impressed.

Very clear pricing and timelines. I had constant contact with my shipper. They were very responsive. I could add or deduct services as needed. It's great for a first time or 100th time importer.

I had no complaints with Freightos. It was way better and more convenient than the local shipper I had use.

Very easy to use, simplified an otherwise complex task

Easy to use, easy to compare prices. Also easy to communicate with the freight company for updates.

Timeline estimates were not always updated, though this wasn't a big deal for me.

It seems cheap at first and like it will make things easier and streamline the process but they will hit you with new charges and provide zero customer service.

I was forced to pay 500% more than what I was quoted (and had already paid for) because they claimed I didn't submit a corrected piece of paperwork quickly enough. They had the form for two weeks but waited until a few days before the boat took off to tell me I needed to correct something on the paperwork. I had submitted all my paperwork and paid weeks before and was travelling without access to a printer/computer to do this. A deadline was never communicated and I submitted the paperwork a few days later. Apparently this was too late and now I have to pay more. I tried to go through the dispute process and FreightOs was ABYSMAL. Each email came from a different person, they always said they were looking into things and then I wouldn't hear back for days. Eventually someone told me they agreed: I was never given a deadline and the potential charge was never explained upfront. But FedEx offered to take off $100 of the charge so they were considering it settled. I've repeatedly asked what I did wrong that has made this charge my fault and not FedEx, who failed to communicate appropriately. No one responds. Now they've sent a letter from legal claiming I'm ignoring them and I need to pay immediately. NEVER AGAIN WILL I USE THIS COMPANY. I thought the advantage here would be a certain level of support and a streamlining of the process that would help me avoid these kind of charges. I wish I had just done the booking myself and saved the money I'm now losing.

We have been using Freightos for more than 2 years without complaints. It's an excellent marketplace to search and book all kinds of shipments to several countries. Easy to get online quotes, reasonable rates, reliable and transparent. We highly recommend Freightos!

Excellent platform to get visibility of your shipments.

I miss receiving a notification once the invoice is ready to make the payment - once the goods are delivered.

This may be as much to do with the chosen supplier as it is with the platform itself, but the process flow, the information at hand, and the way in which the platform and supplier notifies you really does work. You can tell this is a well thought out product designed by those with industry experience. I for one am happy to support the platform.

Multiple quotesThe dashboard gives you a quick and concise view of your shipment status and is a one stop shop for all information pertaining to an order.The process flowThe updates

Put in a feature request to have the commodity code listed within the dashboard, so the you can quickly and easily attain this information. No real moan, just a request to make my life easy!

You know, it's frustrating sometimes, but it's nice to have multiple carriers to choose from and overall it's less frustrating than other ways to import our stuff. So as much as we want to throw things at the wall sometimes, I think FreightOS is still better than other options out there. Plus they are improving all the time.

The platform is easy to use and they've made quite a few improvements to functionality over the years. Customs is now done by one company so we don't have to do power of attorneys every shipment, and uploading documents is a lot easier than it used to be as well.

Invoicing. I can deal with just about everything from quote to delivery, but 1) we don't get invoices until like 4 days before they're due, and 2) there's no option to pay by wire through the website. You click wire and they just mark the invoice paid and give you a screenshot of the bank details. I would really like to be able to pay by EFT straight through the website, as I have to get our owner to log into our bank account every time we need to pay FreightOS

Believe me when I say stay away from this company. As far as I can see once they take your money they don't care about your shipment. They don't follow up any at all. I placed an order for pickup NY to NY which is just 1hr:30 minutes drive in traffic without traffic it's 1 hr. They didn't pick up my good on the date I gave them and no one reaches out and said gave me an update. I had to send an email the following business day to get an update. the following business day they didn't pick up my good until the next day and freightos didn't even follow up with the shipper. My goods got pickup up two days late and then today I get an email from them asking to pay additional after I paid to get my goods. I gave them accurate information in regards to pallet and cartons size so not my problem. Again take my advice and run don't use them. They want to charge me over 900 to ship from NY to NY which is hr drive.

Learning to import is a daunting task. FOS has made it so simple even I can import like a pro.

Instant quote, seamless shipping door/door.

Can't save instant quotes without saving the html address and saving in our CRM.

Freightos has been a huge value-add to our business, providing increased visibility to real-time shipping rates and a centralized platform to see all our shipments in on place. I always look on Freightos for rates on shipments to the US - even if I ultimately book elsewhere.

Super easy to get real-time quotes. Competitive rates and a good variety of freight partners from which to book freight. Easy to update documents and other information after booking.

You typically pay 3 invoices for each shipment - one at time of booking for all known charges, one for customs clearance charges while on the water, and one more for any incidental charges upon delivery (e.g. per diem, demurrage). Ideally, I'd love to only pay 2 invoices - once for the bulk on the front end and once for the remainder.

Overall, easy to use and the quotes are competitive.

For a company that only has a few international shipments a year, Freightos is very easy to use and there's a lot of communication between the platform and the forwarder. Getting a quote is a quick process.

Sometimes it feels like I'm uploading the same files repeatedly - especially with the new customs integration. Export licenses are a little unclear as well. I paid for one, but was then told I still needed one or that the factory needed one.

This is a great help in finding a cost effect freight forwarder. Easy to use and monitored so when you have a question there is someone available. Prices are not bad and in most cases, you can get a range of costs for what you are looking to purchase. They take care of all the small stuff so you can focus on more pressing matters.

I don't have any dislikes. I am comfortable with the system and with the easy of use.

Positive - it has helped us get the best pricing we can on freight

Freightos is a very intuitive and easy way for us to compare freight pricing across a number of providers

It would helpful if there was a repository to store our standard customs info, and other important information so that we didn't have to send over and over again to each freight forwarder we use.

Freightos is great for being able to get quotes and compare pricing, availability and time with multiple freight forwarders. Also once you select a freight forwarder you can keep in contact with them the whole time thru the portal - from selection to delivery. Definitely recommend

There are some fees that you don't see when you are comparing pricing until you select a freight forwarder. I would like if that was available with the initial quote,

very quick and easy to use. gives a good spread of charges, travel times etc. Support first class

some parts of the initial quote system are confusing and I think not adequately explained...... I am not an expert importer so would like guidance every step.

The software is intuitive and works glitch free. On top of that, customer support is always there to help me through any unique shipping scenarios and make sure I get the best price.

Positive

It was an easy platform to use from beginning to end.

I wish they had a more in depth tracker on their dashboard. I'm able to take the container information and use other websites to track via ocean/rail, but it would be nice if that was integrated into freightos.

I continue to use Freightos after 2 years despite the numerous alternatives available which is testament to the importance I give it to my business.

The shipping cost breakdown is a fantastic feature. Being able to manage multiple shipments on one portal is a big plus. For novices I feel this is a perfect platform as it literally walks the user through from end-to-end.

The supplier email feature has a somewhat 'helpdesk support' look & feel to it, but that's really just a cosmetic thing.