Freightos

RATING:

4.4

(53)

About Freightos

Freightos is a marketplace that connects importers and exporters with the best freight shipping rates from around the globe. Freightos makes it easy to compare prices from all major freight forwarders, take advantage of every type of shipping service available today and book the shipment within minutes. With the Freightos dashboard, managers can track all shipments in real-time, access key data about rates and pricing, chat with experts for a personalized consultation, and much more.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Freightos Pricing

Freightos provides free free tools including Freight Rate Calculator, Global Freight Index and Import Duty Calculator. Marketplace, AcceleRate and WebCargo and Market Intelligence are priced per-module. Freightos Marketplace - based on percentage of secured order: • 3% booking • 2% to 5% selling AcceleRate - billed as a monthly subscription: • Rate Management Enterprise - $49/user/month • Contract Management Services - $40 for ad hoc individual contracts with one price list, or $25 for individual contracts with pre-purchased contract automation package. • Online Sales • Instant Booking from Top Forwarders - 3% of secured orders • Sell on the Freightos Marketplace - 2-5% of secured orders WebCargo - Contact Freightos directly for pricing. Market Intelligence offered through FBX • Free access to weekly data, lane pricing, and expert updates. • $99/user/month billed annually - full FBX access, including data exports & daily pricing. Enterprise - Contact Freightos directly for custom pricing.

Free trial: 

Available

Free version: 

Available

Freightos dashboard

Freightos Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Freightos

1 - 5 of 53 Reviews

Hector

Wholesale, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Great company. Great service.

PROS

It is very easy to use, and the prices are very competitive. In a complicated industry, when it comes to dealing with companies abroad, Freightos makes it less painful to run our business

CONS

None that we can think of at this time. The experience has been extremely positive and fruitful for our business.

Vendor Response

Thank you for the great review - we're so pleased to hear that Freightos has made your shipping experience less painful and complicated. That's our goal!

Replied March 2024

Sim

Wholesale, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great software for getting quick rates and communication with Forwarders

PROS

Quick quotes - Clear upfront pricing - Easy to communicate with the forwarders.

CONS

Platform fee could be more transparent - but still good pricing.

Reason for choosing Freightos

Much better customer service and better more honest pricing.

Helen

Retail, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed March 2024

Please avoid if you value your business

Horrific experience - I can't describe how terrible the the last few months has been with them

PROS

The service they quoted - unfortunately they did not provide this service at all

CONS

Paid for express shipping 4-8 days from China to UK. The process took over 8 weeks. The shipper used Fedex who had an explosion in their warehouse. Fedex hae confirmed they have refunded Freightos client for the whole shipment however they have not refunded me this amount. Their service has had a huge negative impact on my business. I will never use them again and am currently seeking damages

Deion

Apparel & Fashion, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Straight Forward and to the point system!

A very good one, makes the shipping process all the more easier for my position!

PROS

Seamless Freight platform with great rates! Also glad to see its ability to save locations so you can make future shipments even easier!

CONS

No ability to see actual pathing for the shipment, would allow one to see precisely wear the order is other than just seeing locations jotted down.

Vendor Response

Thank you for your comments. We love hearing feedback from our customers. We're super happy Freightos is making your shipping process easier and seamless - that's what we're aiming for! We hear your comments about tracking the shipment in transit, and its something on our 'to-do' list, so stay tuned!

Replied February 2024

James

Arts and Crafts, 1 employee

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Peace of mind shipping

On the first shipment it was a learning curve, but the second shipment went a long nice and smooth,

PROS

Everything is lad out and let's you what paperwork is need.

CONS

The only thing that would help a new to importing would be to let the know it helps a lot with Customs too have the shipper in clued their first and last name of the bill of lading & the packing list along with the company name.

Vendor Response

Thanks for sharing your experience with us - it's fantastic to hear that our platform has given you peace of mind in shipping! It's always our goal to make things as easy and stress-free as possible. Your feedback about the bill of lading and packing list is super helpful - we're always looking for ways to make the process even smoother, especially for those new to importing. We'll certainly look into including tips like this in our guides, so thanks for the suggestion!

Replied July 2023