All FreightPOP Reviews
1-25 of 34 Reviews
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Cesar A
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2018
An easy way to integrate your ship service
It comes with all the features that you need to monitoring your shipment, because you can save a lot of time in the configuration, it is very easy, you can also have direct connection with the process, compare time and prices, track the shipments easily and analyze the information through graphics that the get you automatically, with this app you can save money and time easily, is the best for your business.
CONSIt can takes a little time to get used to FreightPOP because it has a lot of features to manage, so my recommendation is for you to set an specific aspect of the app to improve your business and later use others.
Dean
Business Supplies and Equipment, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2020
FP Pros & Needs for improvement
It's been a love hate experience but the FP development team strives extremely hard to perfect their solution. A few more fixes/enhancements and nothing in the marketplace will be able to contend.
PROSCarrier integration is simple. Rate Shopping works great. FreightPop support is amazing. Cloud based is a nice advantage. Parcel & LTL options.
CONSAddress entry is extremely clunky. Address validation should be automatic and display an icon on the main shipping screen for a quick glance, and it should also have an icon that differentiates the address between commercial and residential. A reset/clear button on the ship screen would be useful. Google address suggestions should be able to be turned off or have a USPS database via api. There are limited User/Roll permission settings, you can block a user from a carrier completely, but not specific services, i.e. Next Day Air AM.
Reason for choosing FreightPOP
LTL options. Brokered Parcel Rates. We offer shipping solutions. I just wanted to provide additional feedback. No award is necessary for taking the survey, we are only trying to help.
Reasons for switching to FreightPOP
Multi-Carrier Rate Shopping. Cloud based. Brokered Rates.
Vendor Response
Dean, thanks for the detailed feedback. We love hearing from our customers on ways we can improve the platform. I'll submit your feedback to the product team. Thanks again!
Replied October 2020
Aaron
Verified reviewer
Food & Beverages, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
A great TMS platform for Mid-Sized Shippers
Overwhelmingly positive - we recouped our investment in the platform in 3 months.
PROSThe ease at which we could onboard all of our transportation partners to a single platform
CONSIt does not have a Business Intelligence tool
Reason for choosing FreightPOP
It had LTL rates pre-negotiated in the system.
William
Education Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2020
TMS review
I felt that support was a little slow in responding to certain issues I had with the software
PROSA bill of lading was easy to produce and the rates were side by side with carriers
CONSCertain carriers had issues that were never resolved
Reasons for switching to FreightPOP
We needed to upgrade to another TMS
Vendor Response
Thanks for the review William. We love to see feedback from you and other customers that helps us improve and make the FreightPOP platform better for everyone. The FP community is what drives our innovation of new features, modules, and integrations. Sorry to hear about your carrier issues. With 300+ carrier integrations, we have found some lacking in technical capabilities. Thank you, Kurt
Replied July 2020
Michael
Consumer Electronics, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Great TMS Solution
FreightPop has greatly increased effectiveness when dealing with all type of freight
PROSHaving all carriers integrated to one platform makes for easy decision making when shipping freight. Also allows for quick turnaround when setting up new carriers with their pool of already integrated companies
CONSCommunication on known issues with carriers could be improved
Jason
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
From a current user!
It has been a very positive experience. The platform works great for our company, and the support staff is super friendly and helpful
PROSEase of use! Helpful/ Quick support. Fits our needs for our business perfectly.
CONSNot any cons. When a problem arises, FreightPOP is quick to address.
Ahmed
Construction, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed January 2023
It enhances our ability to ensure the delivery of materials to the project without delay.
FreightPOP has helped us achieve comprehensive supply chain management, increase confidence in material delivery times to the site, reduce downtime, and keep project activities on track.
PROSFreightPOP is crucial for companies that want to make the components of their supply basket visible to all team members. FreightPOP helps you prepare customs paperwork, including essential bills of lading and others. FreightPOP updates and alerts reach all team members quickly so that everyone can track orders; FreightPOP will also improve communication with suppliers and shippers, reducing supply chain disruptions.
CONSEverything is working fine with FreightPOP; we need to organize a course for new members so that they can do the jobs well.
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Excellent TMS for Freight And Logistics Software
Background address validation, good scale integration and smooth progression to the next shipment —It accommodates our workflow of shipping many shipments in rapid succession. FreightPOP made it much easier and simpler to ship international shipments, it’s a real pleasure and it cuts down on the time and effort involved with international shipments.
CONSNone ------- the platform is just great.
Vendor Response
Thank you for taking the time to share your experience with FreightPOP. We're thrilled to hear you are enjoying the product! Please let us know if we can help in any other areas. -Kurt
Replied October 2022
Isha
Verified reviewer
Transportation/Trucking/Railroad, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
FreightPOP review
This software is very easy to use it is very good at collecting the data. Their customer service is too good and they always help you whenever you face any problem. It has many great features to keep track of your shipment.
CONSIt doesn't have any mobile application which is the only con about it. Due to this I have to take my laptop everywhere to get the data. Having an mobile application will make it easy.
ramon
Automotive, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
VGM FreightPOP review
Unlimited logins, cloud base, simplicity
CONSLoading speed, after updates having to log out to see the new updates
Casey
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Good Job!
I like it, and as it gets better the more I like it
PROSthe ease of use and how fast support responds and fixes issues
CONSnot always consistent with performance. Sometimes FedEx, or another shipper will be down.
Reason for choosing FreightPOP
seemed the best, and so far so good!
Reasons for switching to FreightPOP
wanted 1 program with more features
Vendor Response
Thanks for your review, Casey! We're so glad to hear you're enjoying your experience with FreightPOP. Unfortunately, carrier integrations require both parties to upkeep the technology behind it that makes it work properly, and if the carrier experiences technical issues, that will temporarily affect the integration. We value your feedback and look forward to bringing more awesome tech to your business via FreightPOP!
Replied October 2022
John
Building Materials, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
A Game Changer for LTL Freight Shippers
FreightPOP has helped us to reduce workload and reduce shipping costs while improving scalability and visibility. Through nearly two years of service, we have seen constant development and improvement, and support is very responsive. We have even seen feature requests turn into live features just a few weeks later.
PROSFreightPOP reduced our freight quoting workload from two entries (quote on a 3PL, and quote on our best direct carrier), to just one. One quote/ship platform with a shared history (of quotes and shipments), and which allowed us to add additional carrier and 3PL accounts into the bidding competition, with no additional per-quote overhead.
CONSEvery now and then there are a few quirks. Most often these are remedied by telling the user to log out of the portal, and log back in.
Reason for choosing FreightPOP
FreightPOP was just the best fit, particularly for our LTL freight volume. As a small business living online, we didn't want on-premises solutions. The next-best alternatives which had the needed feature set and that were carrier-neutral were far more expensive. The solutions that were "free" and feature-complete for us were carrier-sponsored. If you are not the customer, you are the product; we love being FreightPOP's customers.
Vendor Response
Hi John, thank you for your review! FreightPOP loves to hear from customers like you and we really value your feedback. Please let us know if there's anything we can do to help!
Replied October 2022
Kai
Wholesale, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
FreightPop really helps our department save time and money!
1. Time saving 2. Easy to use 3. Good data collecting center and provide us a great follow up.
PROS1. Easy to use. You only need to input all the information you have with your carriers, Freightpop will do the work. You can also access the data wherever you are, arrange the shipping in anywhere. It is so convenient. 2. Great to follow-up manage. You only need to go to one stop, FreightPop to gather all your report, tracking information, and data. It is all there. You don't need to go here and there to get excel sheets or PDF files. FreightPop did all of them for you. 3. Smart. Instead of sending e-mails to different carriers for different shipment, you only need to type in the shipping info in FreightPop. It does the job for you. With FreightPop, it send out quote request for you and get instant rates (if you preload them) or spot quotes and carriers will response to your e-mail address. Once you select certain carrier, the information is in the system. It saves us 70% of our freight request time
CONSSometimes they have system upgrade and it will show some error message. But after we communicate the administrator, It got fixed right away!
Vendor Response
Kai- thanks for your insightful review! We are glad and excited that you are finding so many benefits from FreightPOP! Hearing that you are saving 70% of your freight request time is so amazing, yet it is a consistent theme we are seeing among all our users. We are working on an even smoother flow of system upgrades that will ensure our users see no error messages, even if it is for a brief moment.
Replied March 2018
Aaron
Logistics and Supply Chain, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2020
FreightPOP
Very satisfied with FeightPOP. We moved from basically typing in information on a BOL and tracking by looking up a ticket and paper to FreightPOP which lets us track shipments in real time and produce a BOL with all the necessary hazardous information.
PROSThe speed at which FreightPOP can make changes to their software which helps us in the end.
CONSTo see the updates that will be implemented before the change is made to the production system would be great. Now, the change is implemented but it seems we are doing the testing.
Vendor Response
Aaron, thanks for taking the time to share your experience. The entire FreightPOP team values your feedback. As you mention, the speed of innovation and updates is fast so we will continue investing more resources into platform support.
Replied August 2020
Gavin
Machinery, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY