I love graphite, we have renewed our contract with them which is the best sign of the value we see and obtain from their solution. They are very customer focused and work in true collaboration to solve problems

The vision the company has of being a one stop shop for sharing critical B2B data when it comes to 'doing business' and risk management is what I like most about graphite, I also love the way graphite will suit and flex our business rather than our business flexing and changing to meet alternative solutions out there. Basically graphtie 'enables' business success based on your preferences and way of working.

When running basic data gathering reports within the tool we get a spreadsheet with absolutely every piece of data we could want, 99.9% of which was not material to the reporting request. We should be able to run a basic report looking for x & y piece of data without having a massive excel spreadsheet given to us. Note: We choose not to use the reporting modules within graphite (we use our own reporting tools) however basic data searches and results being able to be exported into excel would be nice to have.

Overall our experience with graphite has been good. Graphite helped us to mature quickly and has helped our Procurement team gain an positive reputation. I have been on a number of reference calls and consistently have good things to say about graphiteConnect.

We were early adopters of gC and have benefited from their growth. We see gC as a strong partner and have built processes and controls around our use in the system. I have been happy with the simple approach to the process to onboard, vet, and connect with a supplier. I have also been happy with the customer support side of things.

Being an early adopter has come with its own set of challenges. Building our our network of suppliers was difficult and time consuming, but we are now in a really good place. One area that has been particularly difficult has been transitioning non-network suppliers (they didn't join the network when we first asked) into in-network suppliers. We have full profiles built out that become irrelevant because suppliers are now joining the network.

In my professional experience, I've engaged with numerous programs, and this particular product claims the top spot on my list of worst products. And trust me, that's no small feat. Marketed as a customizable solution, it falls short, resembling more of a compromise. The limitation of having to rely solely on their predetermined question bank significantly hampers its utility. Moreover, the reporting functionality is practically non-existent unless you're content with data dumps, making maintenance a daunting task. While it might suffice for small businesses, for anything beyond basic needs, there's an abundance of superior alternatives available.

It looks pretty but that really is about it.

Workflows difficult to manage Reporting is not there Vendor response times

Graphite offered the perfect solution(s) for our needs. The implementation was fairly painless and the ongoing support is one of the best I’ve experienced.

The Graphite team is awesome. They are a group of Procurement professionals who truly understand how to make it “frictionless”.

They’re fairly new on the block, so it was a risk we were willing to take by going with them. However, now we’re glad we did, and wish we would have chosen their solution sooner!

I would recommend Graphite to anyone looking for a better supplier onboarding experience. Hands down.

Ease of implementation. We were live in a matter of weeks not months. From there their DEV team helped us fine tune the final product.

Our API integration process with our ERP took longer than planned. This was a new API connector that Graphite built for our ERP. Tough to say if the delays were due to bugs in our ERP, inactivity from our IT team, or a matter of over promising by Graphite sales team. Today, the API connection is live and working.

Been a great 3 years so far. Interested where they are headed next.

Ensures vendor data is securing managed.

There are plenty of features that are in development that GC is working on. Make sure before signing on what is included and what is available for purchase and when.

It was hard in the beginning to understand all these "hidden" features in Graphite, but now it seems to be working okay. It still needs to be tailored a bit more, but it is working for its purpose.

I like that the responsibility of providing all the accurate information and certify it does not belong to our company anymore. It is the supplier who needs to update their profile and Graphite team to validate the information.

Many features in the system is not very user-friendly. Once you get used to it, you will be fine, but before that you can struggle a little bit to find the correct action. Example: how to see the history of changes in each field, or the message tool. The filters in the Connections and Tasks tabs are also very simple and need to be upgraded to allow more specific searches.

Streamlined processes, workflows & improved efficiency as compare to other tools.It has blazing fast Speed, out of box Integration capabilities & Intuitive UI which makes work easier for end users

Configurations in exiting system takes sometime to implement as per business needs

Graphite is super easy to use and our stakeholders have full visibility on their vendor's process. The have full ownership of their vendor onboarding.

When a vendor is already on the Graphite network, we struggle to add a new contact to fill out our questionnaire.

Excellent.

It's a highly customizable system with a great API for web service integrations. I also like the ongoing relationship between the implementation team and the business.

It's customizability is a blessing and a curse. It can't be, and shouldn't be, all things to all people.