ITS Dispatch Software

ITS Dispatch Software

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About ITS Dispatch

ITS Dispatch by Truckstop.com is a cloud-based fleet management system designed with small to midsize fleets and freight brokerage firms in mind. It features a suite of fleet management applications, including dispatch and scheduling, GPS tracking, freight brokerage, and rates and quote management. With ITS Dispatch, users are able to view and manage all active loads and create invoices with one click. It also features a detailed reporting module that provides critical statistics to the user. It is ideal for fleets smaller than 25 trucks with 20 or fewer concurrent users. ITS Dispatch is priced as a monthly subscription at two different tiers based on the number of trucks. There are no contracts and training and support is free. It is compatible with both Mac ...

ITS Dispatch Pricing

Starting price: 

$50.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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ITS Dispatch User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 298 reviews

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

Wonderful Product

Pros

We have used this TMS for 10 years and love it.

Cons

The updates help with functionality but it has had some issues years ago.

Response from Truckstop.com

Thank you for the outstanding review! Our software will only continue to get better with time and we hope to keep you on for at least another 10 years! Wishing you continued success, The ITS Dispatch Team

Replied August 2018

Kevin

Company size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2017

Awesome and easy to use.

A must have for any freight broker aor carrier.

Pros

My 67 year old dad can understand and use with ease. Set up time was quick and plenty of demo videos to help you along the way. Call and someone answers the phone! All data can be exported to exel.

Cons

Wish there could be a column that alows a partial payment to be posted and a balance on account to show up. Customers pay what they can sometimes and I dislike posting paid if there is still an outstanding balance.

Response from Truckstop.com

Dear Kevin, What a fantastic review, thank you! Your feedback is important to us, sir. Therefore, since reading what you posted, we have initiated the process for adding this feature today. We want you to be happy. It will be available for use no later than July 15th, 2017. That's a promise. Thank you for your business and loyalty. We wish you continued success, The ITS Dispatch Team.

Replied June 2017

Jagjit

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

A well known dispatch software in trucking

Pros

- Easy to signup and use - The dispatch service with full transportation services like giving dispatch to drivers, entering loads, tending loads, invoicing, paystubs etc.

Cons

- No cons for this all rounder dispatch software.

Mike

Company size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 2 years

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

January 2020

Endless Issues

I initially went with ITS Dispatch because of the Truckstop brand however now I’m regretting my decision. They have not put forth the effort to maintain the system. I need an alternative :(

Pros

The software is easy to use and implement

Cons

I’ve been dealing with ITS Dispatch issues with the software for over a year. Each time I ask about the status of the bug I receive a generic response about tier two is working on the problem. Recently ITS Dispatch has had a malware issue that has not been fixed. Currently we can no longer add files to the system. There seems to be some disconnect in what ITS dispatch sales offers and what the system can actually do. To some degree its like dealing with a used car salesman.

Reasons for choosing ITS Dispatch

The Truckstop name/ brand.

Harry

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

A brokerage software

Pros

- Good for making shipment confirmations - Good for scheduling appointments - You can enter all your carrier information

Cons

No cons found this wonderful software.

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