Overall experience exceeded expectations with customer support in real time & follow up check ins from on boarding team & BDM.

Integration & on boarding support from the team was exceptional. Post go live support & fine tuning has been trouble free further enhancing the use within our business.Holistic visibility for leaders & users has been the business critical enhancement we most like from Machship.

Nothing missing as such but looking forward to the international integration piece to link our NZ customer base into Machship

Resolved a manual process by integrating into a system our previous providor could not. This has saved us over 20 hours of labour per week.

Ease of integration into exisitng systems, including a platform that our previous providor was unable to integrate too. Simple user interface makes things easy for the team on the floor. Backend management of carriers and consignments is simple yet powerful

Dashboards could contain more information (eg) carrier names on columns

Keeping cost of freight as low as possible along with reliable intrgrations.

Simple UI, integration with MYOB Advanced works well. Being able to manage rate cards and carriers internally saves a lot of time and cost. Local support are helpful and quick.

Nothing to mention. Have only had one short outage in over 12 months.

We now are able to get accurate reporting from the system, which is used Weekly in our company.As we now have invoice reconciliation in the system, which cuts down the manual work load that I have to do.

We have found MachShip to be a very user friendly system. The staff at MachShip made the integration for our Business smooth and provided training to help our staff around the Country to learn how to use the system before we went live. They also provided video footage of Training sessions and as we have over 40 locations that use the system, this has come in handy for our business when we have had new staff members learning how to use the system.I like that the system is self serve, as you don't need to wait for the IT people to update Rate Cards, Fuel Surcharges, add Users and a number of other functions that we are able to update or complete ourselves.

There are not a lot about this system I don't like. Changing Date range when you are searching a Connote, it would be easier if you did not have to change the date range and the Connote populated in the search with out having to do this, as I quite often forget to change the date range and then wonder why nothing has come up in my search.

The staff at Machship have been easy to deal with. Our business is a little different to others with the varying oversize items we ship. Machship have always found a solution to our probnlems

Machship has enabled our sales team to provide consistent and accurate shipping quotes, which quotes also including all surcharges. In the 6 months we've been using Machship, we've been refunded over $6000 from freight carriers that have overcharged us during this period, these carriers no longer over charge us. Machship has also sped up our dispatching time and tracking is now simple as we don't have to deal with each carriers tracking systems separately.

No international consignments. I believe this is being worked on currently

We wanted to provide free shipping to everyone who's shipping cost would be less than $120, but also provide discounted shipping based on cart value to everyone else. I don't think there is any other solution our there that would have been able to accomplish this.The Machship team were able to help us get this done super quickly. Honestly, I'm was stressed about whether or not we could find the functionality to match our needs, and Machship really delivered!

We needed a complex integration into our online store, with special rules and conditions to dictate the end customers pricing. The team was able to help us with this really quickly.

The Machship plugin for woo-commerce is not readily available online, but the team sent it to me immediately upon request, so wasn't really an issue at all.

Very pleased the functionality, reporting, and easy of use.

Best feature is the simplicity of creating and booking consignments, once set up the pallet dimensions are easily accessed for simple consignment creation

Some of the rate card updates are very complex, simple % rate increases are easy but complex rate card updates are quite longwinded and complex

Overall, this company has been a 10/10 company to deal with, and would recommend to anyone who require's different types of freight booked, from road, to air, to overnight, to offpeak, Machship made the whole process so simple and easy to navigate

The thing about MachShip that stood out the most, is the ability to select the right price, and delivery time for the customer at the time of booking the freight. Save's so much hassle getting rates from different carrier's when they can be placed on the same site for viewing in the same window... "Genius"

Would always appreciate a discount on pricing, but who doesn't! On a serious note though, We had a couple of teething issues when we first signed up, but the customer support helped us through those within minutes of sending an email to their support team, so as far as a "least" not much more to report...

Machship was a breeze to implement and this experience has carried on while it is in use.

Machship is incredible easy to use for people at all levels of the organisation. A range of features which are imperative in helping us manage our ever growing freight costs.

I'll let you know when I find one. Currently haven't found any issues.

Our business experience with MachShip is very good. Customer service, Supply chain, Claims departments now have a central point to access PODs, tracking and connote information.

I love their customer support. I like the possibility to self maintain the settings and workflows.The integration was very easy and the ability to talk through API is an awesome feature.

Not much I don't like. I haven't explored all the functions yet.

Use it on a daily basis, couldnt imagine completing my daily duties without it

Ease of access - user friendlygreat to train new users

having to download a pdf to complete printing

Our business with MachShip has been great, we have had little to no issues since we started using them almost 8 months ago now

I absolutely love being able to compare multiple freight companies pricing and ETAs via a centralised system.It has saved us hours in time, rather than having to go to multiple freight websites and get individual quotes. Let alone the money we have saved by selecting the cheapest freight options for the freight carriers we have setup in our system.

The only negative I have been able to find is that I've found the MachShip tracking can be a little delayed compared to the tracking from the official freight carrier.

We are pleased with our experience so far and are looking to benefit from it even more once we have our melbourne warehouse up and running in the new year.

We set this up so we could have our freight all leaving from the one portal. We also set it up so our clients would be automatically notified once a shipment left us.

I had a lot of trouble understanding some of the user guide information when we were setting up and we ended up getting Machship support to do a lot of this for us which did cost us a bit extra. I also do believe that it would be good to have an option to view every single consignment under All Consignments which includes the pending ones instead of having them as two seperate lists.

Overall Machship has helped streamline our dispatch process making it easier to know where our jobs are and when our customers can expect them to be delivered.

I like the simple and straightforward layout, and the ease with which jobs can be added. I liked being able to import customer addresses en masse. Having frequent locations and frequent items makes job entry fast and easy. I like the layout of the consignment screen because it makes data entry very easy. The online help articles and customer support team are excellent.

The 'Companies' section isn't intuitive and it's not very clear what the purpose is or how to set it up.

MachShip integrations with freight carriers, e-commerce websites & ERP make it a powerful freight management software. These integration capabilities helped us to increase our productivity and efficiency. MachShip has enabled us to provide a better customer experience. The support from the MachShip team is phenomenal.

MachShip is complex to understand from an admin point of view, but the Machship team helps you to overcome this hurdle.

exceptional customer service

so easy to use - within an hour you will be able to navigate the software.

I don't have any cons tbh - great software when it comes to shipping your freight and picking the right carrier (pricing and eta)

The program has provided our customers with competitive shipping quotes, customer service provided by MachShip has been exceptional, overall MachShip has leveled up our online retail

Ease of use, the program is very easy to use by all departments

intermittent unresponsive quotes, however, this is generally a feedback issue from the couriers

Very positive experience. Would recommend Machship for any business seeking full control of their freight management bookings and supplier relationships.

Full control over the backend administration functions including users, carriers, companies and rates. Software support is outstanding

Not integrated with all carriers that our business uses.

100% Brilliant

POD information and functionality - Great feature

Nothing - i adore it and all its abilities and features

Ease of order tracking Improved customer communication and intel Accounting reconciliation Saving money & time on transport company selection and data entry

No complaints at this stage. WHG team have adopted this technology as it saves us time, money and improves our customer service.

Easy to use product that saves heaps of time. From creating consignments to reconciling invoices, our entire logistics process is made simple. Customer service is great and team is helpful in resolving issues

Selecting carriers and creating consignments is straightforward. Printing labels made easy. And reconciling invoices done quickly.

Set up can be complicated. One-off process and worth the effort!