All NetSuite Reviews
1-25 of 1,156 Reviews
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Apeksha
Company size: 1,001 - 5,000 employees
Time used: More than 2 years
Review Source: Capterra
September 2021
Best ERP out there
Federico
Verified reviewer
Company size: 2-10 employees
Industry: Banking
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
September 2022
Great product for a Small / Medium Business
Once we pass the initial challenges from the initial implementation, it does have become an invaluable part of our daily operations.
Pros
We are using this CRM for some time and really have become a critical tool for our commercial team, it has great lead tracking capabilities that allowed the reduction of the time needed for closing deals. Customizing reports anyway we want is a great tool in managing our forecasts. In addition, we were able to integrate it with several tools with no problem.
Cons
The investment in this tool is high since NetSuite was acquired by Oracle. Third party integration can be challenging if you don't have a specialized support team. We did have to spend some time training our associates.
Reasons for choosing NetSuite
We did a cost / benefit analysis and NetSuite CRM had the highest score.
Reasons for switching to NetSuite
We needed a more robust and flexible tool to improve our commercial capabilities.
Response from Oracle
Thanks for taking the time to leave a review, Federico! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied September 2022
Mauro
Verified reviewer
Company size: 51-200 employees
Industry: Apparel & Fashion
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
March 2022
NetSuite SuiteCommerce is Powerful But Pricey
We liked the interface and capabilities of SuiteCommerce, but we did not enjoy the costs associated with ownership. SuiteCommerce may have been too aggressive of a platform for where we were in terms of eCommerce presence and sales as we were trying to build it out. Other platforms may have been a better option in our case, but SuiteCommerce is probably a better fit for a company going all in on eCommerce and is ok with the up front spend to get it going.
Pros
SuiteCommerce offers all the features you need for a successful eCommerce implementation.
Cons
The price to purchase and implement, and the cost for 3rd party developers can add up very quickly. A proper assessment of ROI is needed to see if other options may be more viable.
Reasons for choosing NetSuite
We had little option but to agree to implement SuiteCommerce for the division it was to be used for.
Reasons for switching to NetSuite
We were kind of forced to make the switch to NetSuite SuiteCommerce for our US division as it was selected by the person over-seeing those operations. We probably would not have selected this platform for where we were in our eCommerce presence.
Shane
Company size: 201-500 employees
Industry: Mechanical or Industrial Engineering
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
December 2022
NetSuite is a very easy solution for order placement
I think it is a great system and very easy to use once you learn it. Within a few weeks I had the system pretty much mastered. Now after two and a half years, I don't even have to think about things, I know exactly where to go for the task I am doing.
Pros
It is a great program for inventory management and order placement once you get through the learning curve, which is not very hard to learn. Their support team has been out standing in training us and helping us through the learning of this software.
Cons
There are some steps that could be made easier with some adjusting of the software. Once particular thing is when using the search box to find a particular inventory item, if it is a popular item it will pop up all of the quotes and conversations about that item first instead of the first thing on the list being the product itself. It just requires an extra step to get the inventory item to pop up first. You have to go back to the search box and put inv: before the inventory item and then it will be the only thing that pops up.
Response from Oracle
Thanks for taking the time to leave a review, Shane! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied January 2023
Roxanne
Company size: 11-50 employees
Industry: Accounting
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
2
FUNCTIONALITY
3
December 2022
Not too user-friendly
So far, so good! It gets me what I need, but it could use updated programming.
Pros
This software can do a lot!...if you know how to use it. I do like how much information it holds and how you can prepare different reports with the information you need.
Cons
It is not very easy to customize reports or gain access to one-on-one, on-demand support. I'd like to see more tutorials or online guides that would help new users customize and create the reports they need. It also has a pretty slow processor.
Response from Oracle
Thank you for taking the time to leave a review, Roxanne. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.
Replied January 2023
Camden
Time used: More than 2 years
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3.5
April 2015
Ex-Consultant and Current Admin
Pros
Initial cost and on going costs are comparatively speaking very low. You can normally get away with having a first year cost of around $150-$300k depending on products and company size +/- additional pro services or 3rd party implementation teams. Additionally, the customization ability allows a good admin and dev team with proper business acumen to really create a system that reflects the current processes within the organization.
Cons
Ease of customization and relative complexity of permissions can lead to users having more power than they should and accidentally or purposefully creating or changing forms and database components. Additionally pro services can be less than knowledgeable and may lead users down canned or bad practices.
Charles
Company size: 201-500 employees
Industry: Accounting
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2022
Limited QuickBooks Journey to Robust NetSuite
Pros
We have investments in various business arenas (Hospitality, Restaurant, Aviation, Real Estate, Ranches, Home office) and some are intercompany, others are not, but require combined statements. NetSuite allows us to set up the subsidiaries with the proper rollups and consolidation/eliminations, while providing the drilldown process to reconcile any differences, if needed. Moving to NetSuite enabled us to enhance the previous business processes and create process efficiencies/ financial transparencies.
Cons
Integration with the previous business processes was difficult, not due to NetSuite, but the lack of standardization/harmonization of data management, Chart of accounts. i have a short list of issues that have been brought to my attention from the users, but these result from the fact we look at 130 plus subsidiaries in one report and the first column with the GL account reference does not freeze, like in an Excel worksheet (solution = download data into a worksheet).
Reasons for choosing NetSuite
Cost and capabilities of NetSuite
Reasons for switching to NetSuite
needed to have a system that would allow a full consolidation/elimination financial and the process to do this with Quickbooks was an excel worksheet with 130 plus financials, not very efficient.
Response from Oracle
Thanks for taking the time to leave a review, Charles! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied November 2022
Anonymous
Company size: 2-10 employees
Time used: Less than 2 years
Review Source: GetApp
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
September 2022
Small Retail and Internet Businesses Beware
On paper things looked good. Two years down the road and I am running the company by gut instinct and need to overview every order to make certain it is covered. Inventory is a mess. Projections are not available. And COGS are often zero. ACS is a ripoff- most jobs were not completed within a quarter- and we still have hours remaining. Job not done? Too bad. Use ACS for install only and then bite the bullet after the first year. Their hourly charges are ridiculous. I am uncertain if Netsuite even remotely cares about small accounts- this is an 80K program. And it is costing us approx 200K yearly including lost revenue due to inventory, additional staff, and lost productivity. Language has been an issue. Even our quote from netsuite for renewal has needed careful overview. Finally we were instructed by netsuite to hire an outside party to get the jobs done that someone else could do. At $145 per hour. Fingers crossed. Netsuite assumed zero responsibility for anything. So, if you are a small business that is growing and changing reasonably quickly I would strongly urge you to seek another program. The program has kept our company dead in the water. For at least 18 months. My experience with Dynamics, which also has difficulties, was better with high functionality within 12 months. Needless to say, we are signing the contract with Netsuite but will switch once it is expires and we are more prepared. They simply do not provide adequate service to smaller businesses.
Pros
I would assume it would be good if it worked. AS is the only functionality we have are additional integrations. Ones that cost 9K.
Cons
Customer service is pretty awful. Jobs simply were not done. It was similar to playing the game telephone. While our rep is sympathetic they have little or no power to do anything.
Reasons for choosing NetSuite
Previous experience
Reasons for switching to NetSuite
We felt it was necessary for growth of the company
Response from Oracle
Thank you for taking the time to leave a review. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at lauren.dattilo@oracle.com so we can connect directly with you on feedback.
Replied November 2022
Anonymous
Company size: 201-500 employees
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
January 2023
Swift Tool to use
Overall experience is okay, we used it before and it was very helpful.
Pros
It's nice to have the freedom to tailor pretty much anything your company needs. Additionally, if you are prepared to pay money, you can have your system perfectly meet your company's business procedures.
Cons
And it becomes much more expensive when you realize that most of what you are paying for is truly quite subpar and that you must purchase extra software or SAAS to make up for its limitations.
Anonymous
Company size: 5,001-10,000 employees
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
December 2022
Quick to learn
Generally netsuite has been pretty good for giving me reports that are readable and usable.
Pros
It is generally pretty easy to pull together informative reports.
Cons
Sometimes it takes a ton of clicks to get where you’re going. Wish it integrated with more.
Response from Oracle
Thanks for taking the time to leave a review! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied December 2022
hussein
Verified reviewer
Company size: 501-1,000 employees
Industry: Food Production
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
FUNCTIONALITY
4
January 2023
Very good for small businesses.
Pros
Very good for small enterprises. It transfers mathematical transactions to the ledger with multiplication accounts, invoices and revenue analyzes, and is subject to development and the development of new featuresThe software is very useful and can provide you with all the required information at the click of a button.
Cons
There are too many unexpected error messages and error messagesOther departments complain about it every day including production, engineering and purchasing
Response from Oracle
Thanks for taking the time to leave a review, Hussein! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied January 2023
Jon
Company size: 11-50 employees
Industry: Wholesale
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
April 2022
100% Cloud Based Solution from the start
Great overall experience with the software. We have found it to be easy to use, its configurable to meet our needs and a solution we can grow with. Overall good value, reasonably low cost feature rich completely cloud based ERP system.
Pros
Product is completely cloud based and easy to use. Updates to software are automatic and painless. Do not need an IT Staff to support it. We've been using for 8 years and haven't needed any dedicated full-time IT staff. Features are rich and it is highly customizable to meet your company's needs.
Cons
Owned by Oracle now. Cost keeps increasing.
Reasons for choosing NetSuite
100% cloud based from beginning, most configurable and easy to use.
Reasons for switching to NetSuite
Wanted cloud solution with multi-company and multi-currency capabilities.
Emily
Company size: 51-200 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
September 2021
Powerful ERP software
This software has helped our business tremendously with efficiency and analysis. We've used this software for 8 years and we are still learning & implementing new features. Tt's a very robust system.
Pros
All in one database that meets the needs of many size businesses. Allows for extensive customizations and scripting. Integrates with many 3rd party systems.
Cons
Net Suite has become a very large company with many different departments. It has lost that start up and cutting edge technology vibe. Getting quick and effective support can be hard due to the many layers of project managers, account managers, and departments. A cloud based UI can be slow at times.
Reasons for choosing NetSuite
Not a legacy system . . better technology and capabilities.
Reasons for switching to NetSuite
Our volume of transactions and products exceeded QuickBooks capacity.
Eric
Company size: 11-50 employees
Industry: Wholesale
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
July 2019
A future proof platform for your business
It’s hands down the best platform on the market for distributors. With Amazon’s impact on B2B eCommerce distributors are looking for new eCommerce avenues and NetSuite seamlessly provides this as a part of the solution.
Pros
Throughout my career I have worked with a lot of enterprise software platforms. The thing I like most about NetSuite is the ease of administration/maintenance and flexibility. It is an ERP, CRM, eCommerce and Business process development platform in one. Users are hard-pressed to find a business case they can’t be custom developed a NetSuite with ease well writing through future software upgrades without headaches. This is extremely rare in enterprise software platforms. NetSuite is a future-proof platform for your business, you can’t outgrow it, you won’t have to worry about upgrades ever again, not to mention you will only have one system to run your entire business. You can’t find that any where else!
Cons
The user interface has been somewhat outdated, but this is common in enterprise software and NetSuite is making huge strides to improve the GUI. Also the ability to slice and dice data on dashboards is a welcome feature coming in the next few releases.
Reasons for choosing NetSuite
The roadmap and enhanced distribution flexibility plus eCommerce
Reasons for switching to NetSuite
Everything in one system + eCommerce
Mark
Company size: 51-200 employees
Industry: Renewables & Environment
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
October 2020
NetSuite Review
NetSuite has served as well as a full-feature ERP system. We can manage many aspects of our business all in one system including managing projects, recording timesheets, order-to-cash, procure-to-pay, internal case support, CRM, and more. I feel that NetSuite is much easier to learn and more intuitive than other systems, but it still requires time to set the system up for a company's individual needs. NetSuite is set up for wide-ranging customizations, but in many cases these customizations are necessary to get the full benefit of the program. Our time investments in NetSuite have paid off, but the program definitely requires a lot of love to adapt to the changing needs of the business.
Pros
I really like the user-friendly appearance of NetSuite, especially compared to other older systems. I think the appearance makes NetSuite inviting and accessible. In general, the program is easy to learn, and NetSuite does multiple updates every year to add to the features.
Cons
There are times where it feels like features are inexplicably absent from NetSuite. Users have the ability to submit enhancement requests, but it can take years before these are implemented. Additionally, tech support can be hit and miss on providing effective solutions to problems.
Reasons for switching to NetSuite
We wanted a full ERP system that could manage other areas of the business instead of just recording financial transactions.
David
Company size: 51-200 employees
Industry: Biotechnology
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
August 2022
Great Product
Netsuite is a dynamic powerful tool that is very affordable. Highly recommend it for any company that is looking to take the next step and bring their accounting/finance function out of the dark ages.
Pros
Ease of use - Ability to easily integrate with other software. Highly customizable
Cons
Fixed Asset Module could be improved. Bank reconciliation tool could be improved. Payment processing tool could be improved. Too many extra modules and features that you have to pay for which should come in the standard product.
Reasons for choosing NetSuite
Netsuite was mcuh more affordable
Reasons for switching to NetSuite
Quickbooks did not have enough capability for our business
Response from Oracle
Thanks for taking the time to leave a review, David! If you haven't already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite
Replied August 2022
Doug
Company size: 2-10 employees
Industry: Apparel & Fashion
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY