An easy, smooth and friendly experience that didn't change after the integration. The support remains there whenever we need it.

The functionality is very easy to understand and use, it's logical, it can be amended by the users and I can't remember any issues we've had with it!The integration process was easy, [sensitive content hidden] was a great support, explaining everything and guiding us through. Whenever I have a question even if it doesn't directly relate to OneShip, they are always on call to help and support us or give guidance.

I had a couple of things I wanted in the beginning, such as orders being able to be shipped at £0 value and certain bits to do with customs but they were all sorted. I don't really have anything I don't like..!

One ship has automated our parcel shipping and label generation which saves time and money

As with anything that is based within netsuite, sometimes things can be a little clunky

OneShip's support for this produce is excellent. The engineer that deployed the customisation (detailed above) personally deploys each update to our OneShip to ensure the new version does not cause any issues with the customisation. (We do pay an annual 'support' fee for the customisation to cover this, but this is minimal and guarantees there are no issues when updates are applied).

OneShip allows us to process most of our 3rd party courier deliveries within NetSuite (generating the shipping labels and booking the delivery with the courier automatically).

The process can be a little slow at times - but this could be related to the speed the 3rd party can respond to the request. We had to ask for customisation to include package insurance on the booking with the courier (which I would have expected to be a 'standard' feature).

The team at OneShip have always been a dream to do business with. Collectively, we have helped many businesses globally automate their operations and streamline their shipping. This product is an essential to any NetSuite business wanting to automate carrier label production.

Nothing that I can think of off the top of my head.

Excellent, from sales support, through technical support and implementation. Not much to else to say but that it works.

Simple to setup, easy to integrate. Reliable workflows that have zero downtime. Just works.

New feature development or any customisation is in the hands of BlueBridge, so difficult to develop bespoke solutions to unique problems.

very happy overall, useful, used daily, makes visibility of shipping easier

Value for moneyEasy to installEasy to useintegrated directly into NetSuite

Addressing correct mapping fields for email address, mobile number, and name - done in the end