About Outlaw

Contract bottlenecks no more. Outlaw’s top-rated CLM software makes it easy to design smarter deal flows. World-class customer partnership and best-in-class UI/UX make Outlaw the trusted CLM for the fastest-growing companies like Intrado, Beyond Pricing and Democracy International. With dynamic template authoring, automated workflows and built-in editing, you can launch your contracts in seconds, not weeks. Outlaw's proprietary authoring system powers no-code conditional logic templates, supports 3rd party paper, enables robust AI search and tracking, and adapts easily to existing workflows and business tools. With unlimited eSignatures, unlimited storage, no maintenance fees and a user-based model, Outlaw offers flexible, simple pricing making it affordable for te...
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Legal Template Management

Outlaw User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 40 reviews

User Profile

Steve

Verified reviewer

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2018

Incredibly user-friendly and affordable service that simplified our legal paperwork.

The software saved us a lot of money, and created a simple legal contract process that was much easier for our investors to sign. Our conversion on bringing investors was much, much better with this software which simplified the process. Our lawyers also enjoyed using the software as well given the digital distribution of the contracts that saved on their administrative functions.

Pros

There were two things that we particularly loved about Outlaw: their intuitive contract creation process as well as the Overview function that allowed us to cut through the dense legal contracts. Given their accessible pricing model, it was a no brainer for us and it's saved us tens of thousands of dollars in the first six months of use.

Cons

We have had some users have issues accessing their contracts due to confusion between personal and work email accounts.

Response from Outlaw

We're so glad you enjoy Outlaw, Steve! Thanks for writing in!

Replied May 2018

Joe

Company size: 201-500 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2020

Good start and looking forward to what's ahead

My overall experience has been good. [SENSITIVE CONTENT HIDDEN] (Customer Success) was very helpful in getting our templates set up and always very friendly. On the Sales call, I was told that there was a native integration with Hubspot, which turned out not to be true, so what I could do with my previous solution isn't an option, although there were a lot of challenges with that native integration working, so it's not all that different for me in the end. Once everything is set up, it's pretty user-friendly.

Pros

I was really excited about Outlaw because my previous contract software was not all that friendly for us - didn't allow in-platform redlining/commenting for the client, didn't allow Word exporting, and didn't have the search functions, all of which Outlaw addressed. They also have the ability to import agreements to centralize storage and I'm excited about being able to eventually e-sign imported documents there as well, although it's not available at the time of this review.

Cons

No native integration with Hubspot and limited functionality through Zapier. Depending on how you use it, there may still be a need for manual data entry/creating documents from scratch. Building agreements with logic/variables was a little trickier than I expected, but Customer Success has been helpful there.

Reasons for choosing Outlaw

Hubspot is still our CRM, but the proposal and signing feature is not very useful for the way we do business and doesn't offer much customization. We still have one DocuSign seat and use it for e-signing when a client requests it, but we needed something that made it easier to create contracts, not just get them executed.

Reasons for switching to Outlaw

Proposify raised our rates by 300%+ from what we had (during the pandemic) when our contract ended with no flexibility, functionality was already limited, and the integration was only working correctly about 25% of the time. Customer Service was also not really responsive.

Response from Outlaw

Hi Joe, thanks for submitting a review on Outlaw! We just released eSigning on imported PDF documents. Do check out this help article - http://help.getoutlaw.com/en/articles/4360434-pdf-e-signing or reach out to us directly to learn more about this new feature.

Replied September 2020

Victor

Company size: 51-200 employees

Industry: Entertainment

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2021

Good tool, can be optimized

Very good but need to be improved

Pros

Very easy to use, integration is well done

Cons

Notification capability is not efficient at all. I cant ping any colleague on a specific contract beside the checkpoint. But someone I would love them to be pinged just on one comment like on Gdoc for example with the @. They would get notified via email. Not being able to send report to who i want (like my boss) because he will never set his Would love also to be able to ping my boss on contract he has to signed. Like sending a ping email like the reshare button for external parties COmment section: There should be two, one for internal vision, the other for everyone to see the comment. So we can chat about what we want without the other party to see if needed

Reasons for choosing Outlaw

Pricing and more adapted

Anonymous

Company size: 51-200 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
1

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

September 2021

Onboarding is taking months longer than expected

Most of the time I feel frustrated. Many features are not intuitive and are hard to find or do not exist.

Pros

Once you get going it is easier to keep going.

Cons

Getting over the threshold of transitioning to this system has been very difficult. It probably would have been better to dedicate a week with a customer service person and get it all hammered out. Instead we have been doing 'set up' for about 3 months.

Reasons for choosing Outlaw

It seemed like it would do what we wanted it to do.

Reasons for switching to Outlaw

We wanted a more comprehensive process.

Jonathan

Verified reviewer

Company size: 11-50 employees

Industry: Human Resources

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2020

Cloud legal drafting and signature platform that just works

Contract version Management, contract contract control, esigning, template based drafting. We use the product so that non legal end users can draft contracts without legal input. The legal experts drafts the contract securely. Its excellent at this - and has enabled to free up legal time internally and reduce external legal spend. Furthermore we've been able to streamline other aspects of our business including on boarding (HR contracts and offer letters) and we use the platform for ad hoc formal letters and contracts.

Pros

Laser focus on the aspects of the product matters - drafting, variables and sharing. Rapid development and responsive support team. The product support is 100% fantastic - issues are fixed very fast, new features are rolled out and general day to day support is high quality.

Cons

Sharing for signature is not as open as Docusign (although this is for good reason - but is slightly inconvenient for our use case). We like to share contracts with clients and partners, and we are generally not so concerned over who signs - Outlaw has a secure workflow where only particular external users sign the contract. We would prefer to share more widely. Document management has improved massively, its not quite at the point where I wouldn't save documents elsewhere - but this coming

Reasons for choosing Outlaw

Outlaw did everything we wanted with no bloat - we weren't paying for features we didn't want.

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