All PROACTIS Reviews
1-13 of 13 Reviews
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jean
Company size: 1,001-5,000 employees
Industry: Restaurants
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
January 2020
Savings and Customer Support
We have been partners with Proactis for several years and we anticipate continuing the relationship for several more years.
Pros
What we really like about Proactis is the combination of event software and the customer support. The folks at Proactis who run the events are very helpful and knowledgeable. They are instrumental in collecting all of the vendor information necessary for each event.
Cons
The results are easy to decipher, but I'm not sure how easily we would navigate the event software from start to finish, without their support.
Reasons for choosing PROACTIS
The other companies did not seem to have the same level of support.
Ken
Company size: 10,000+ employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2019
Proactis User since 2009
Proactis helps me drive serious, measurable results...and does so without a significant time investment from the user (me). Their customer service is at a level that every service oriented business should strive to reach. And most importantly, the ROI we see from the Proactis solution can best be described as absurdly high.
Pros
First, let me start by saying that web platforms with fancy options and features amount to nothing if you can't figure out how to use them - and ease of use this is one of the areas in which Proactis really shines. The software is very intuitive and user-friendly; A new user can begin effectively navigating the site without being given more than the URL, a sign-on and a password. As far as the fancy options and features there are plenty! Proactis continuously engages it's users for feedback on what they would like to see changed or added. The technology is user driven, and the end result is features that are meaningful and maximize bottom line savings.
Cons
Because user feedback is utilized to update the software, any there really isn't anything I don't like about the Proactis solution.
Reasons for choosing PROACTIS
Full list: Agentrics, Ariba, CombineNet, EC Source, Emptoris, Eqip Technology, K2 Sourcing, GEP, Sorcity, Tradestone, Trading Partners, Proactis. We chose Proactis based on our needs - Full Service, an option for unlimited use license, dedicated program manager, customer service support, access to marketing expertise, experience, relevant expertise, ability to manage RFIs, supplier research capabilities, etc. When weighing all of these capabilities, Proactis was the best fit.
David
Company size: 10,000+ employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
1
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
February 2018
Not that good to be honest. Very difficult to use.
none
Cons
Every single process of the contract is extremely `long-winded and complex. It is not user friendly or intuitive.
Meghan
Company size: 10,000+ employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
December 2019
Great Partner
Pros
I like that is hold all information from events we have run and makes it easy to look back if needed. I also like how each event is easy to navigate.
Cons
Could be a little more user friendly. The site sometimes feels outdated and could be updated however it does not slow down the work being done. Sometimes when running a reverse auction, the quote screen jumps all over the place if there are a lot of line items and players participating which makes it hard to keep track of what is happening.
Reasons for choosing PROACTIS
We have been partnering with Proactis since 2002 and have saved over $130 million. Their tool is very efficient and is a great way to keep information organized. One of the main reasons we have stayed with Proactis is because of their excellent customer service/dedicated Managed Services Specialists. They are extremely organized, quick to respond and set up events, and also very knowledgeable and give great guidance to help us get best results.
David
Company size: 501-1,000 employees
Industry: Law Practice
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
January 2020
Proactis
Pros
Ability to interface with our financial software, Aderant. The VRM component and ability to track risk management surveys.
Cons
The initial system setup was a bit complex and took more time than we initially thought.
Reasons for switching to PROACTIS
We needed a solution that included additional capabilities, such as vendor management and the ability to create and email surveys for risk management.
Sue
Company size: 51-200 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
December 2019
Proactis Bookends
Pros
The best part of the software is the ability we have to customize landing pages and forms to meet the needs of our customers, and the different vendors we have catalogs for.
Cons
The usability of this software is what I like least about using Proactis. The software could benefit from some major UI testing and feedback. Key icons are very small and/or hidden.
Reasons for choosing PROACTIS
Proactis was the best value.
JESUS
Company size: 10,000+ employees
Industry: Building Materials
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
January 2020
Only facts from our experience using this software
Fair competitive software with an excellent support team.
Pros
End users (buyers not negotiators) have a quick and easy platform to buy what is available there.
Cons
- Limited to hosted catalogues and punchouts… the platform must evolve to seamlessly include our ERP available catalogues. - SAP integration might be enhance - Analitics must be reinforced.
Reasons for choosing PROACTIS
Better price
Erin
Company size: 10,000+ employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2019
10+ Years as a User/Customer
I've been working with the team at Proactis in many capacities since 2007. I began working with them as someone who ran reverse auctions for our organization and now as a Buyer I use their services to purchase products and find new vendors. The team is fantastic - most of whom have not changed since the beginning. Their software is constantly being improved, updated, more customizable and they listen to and respond quickly to feedback!
Pros
Their software is highly customizable and works perfectly for our needs. The best part of working with Proactis is not just the software, but the incredible team behind the software that works between us and the vendor community.
Cons
Over the many years of working with Proactis, they have made many advances and updates so I can confidently say there are no dislikes.
Daniel
Company size: 10,000+ employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
January 2020
Great product backed by an even better support
Pros
The software over and over generates savings. The support staff that walks you through the entire process from start to finish makes it easy to use to see immediate results.
Cons
Proactis has been great throughout the entire relationship. They are quick on any changes requested both software front and bid front.
Eyüp
Company size: 1 employee
Industry: Financial Services
Time used: Less than 6 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
April 2022
Proactis
Customer service is very understanding. They help with any problem and distress
Pros
They are very good at customer support. They helped me right away when there was a problem.
Cons
They need to improve the interface a bit and other tools should be added besides the existing ones.
Robert
Company size: 201-500 employees
Industry: Consumer Goods
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
December 2019
Just a RFQ Tool
The people at Proactis are very supportive. The tool is comprehensive but a little bulky and not the easiest to navigate.
Pros
Use forces you to collect all relevant information about your product and put it into one place.
Cons
Impersonal. Not the best way to manage vendor relationships and seek out total value and lowest cost of ownership.
Ryan
Company size: 5,001-10,000 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
January 2020
Review
With low bandwidth, having a resource to build RFP's and provide the administrative support to manage the correspondence is very valuable. My account manager is very accommodative and consistently seeks to serve and brings value.
Pros
Strong administrative support
Cons
n/a
Joe
Company size: 201-500 employees
Industry: Consumer Goods
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
December 2019
Simple to Use
Pros
Very user friendly, and simple to navigate.
Cons
Nothing comes to mind at the current time.