About Rapidtrade

Rapidtrade provides a customer relationship management service to clients. The system allows users to communicate with customers and sales force effortlessly and also enables businesses to manage the interaction on a higher scale. The system is known to boost customer-company relationships, increase business sales and establish the aftersales service....
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Ordering is simple. Access to Images, Product information, stock availability, prices & discounts.

Rapidtrade User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 17 reviews

Domonique

Brunel Laboratoria PTY LTD

Verified reviewer

Company size: 51-200 employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed June 2021

a System that works!

Professional and efficient!

Pros

User friendly and it works. Orders placed effortlessly!

Cons

Technical glitches in the past which they sorted out

Reasons for choosing Rapidtrade

Cost and needs

Reasons for switching to Rapidtrade

Cost and needs

Ross

Somta Tools

Verified reviewer

Company size: 201-500 employees

Industry: Machinery

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed July 2021

Rapid Trade in The Cutting Tool Industry

Overall, Rapid Trade have been easy to work with. They are exceptionally busy so to squeeze in development time can get tricky but [SENSITIVE CONTENT] always try make a plan to assist.

Pros

Rapid Trade is the fundamental app driving e-commerce sales transactions in the local cutting tool industry, it has a basic purchasing flow on the customer end allowing for a quick uptake by our customer base.

Cons

There are a number of support features that are missing from the software or have not been developed on our end such as back order management, account management, invoice viewing, POD handling all which go beyond the scope of the original design of the app. We are working closely with the Rapid Trade team to bring these and many more features to the app ultimately creating more of a customer portal than just a sales tool.

Brian

Mr Bolt and Nut

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

2

Customer support

2

Functionality

2

Reviewed July 2021

Rapitrade highs and lows

Pros

the fact that i can see a live view of mu suppliers stock on hand and i can do quotes and orders from there as well

Cons

im an offsite sales rep and use the software when out of office, however when dealing with several rapidtrade platforms from various suppliers it can be annoying having to do an update every time you log on and if you forget to update the your priceless wont open making it unusable. in addition not all items have pictures attached and those that do dont always represent the item in question as some suppliers descript items differently and one needs a picture to identify the item. you have to update twice when checking live stock. there's no way of letting me know if live stock has been sold while im placing my order, surely it should interact with the supplier to advise them. When doing quotes, i can only quote on items from that supplier and there should be an option for me to add another item even if its not on the system? where im coming from is im a supplier using a suppliers rapid trade, so if im quoting on multiple items sold from several suppliers all using rapid trade then i have to send my customer several different quotes.

Gavin

Lakato

Verified reviewer

Company size: 51-200 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Customer support

5

Functionality

4

Reviewed June 2021

Rapid Trade online ordering platform

Rapid trade has definitely improved and increased our daily order processing counts. Once the initial teething setup issues were sorted out, the system does work well.

Pros

The ability to integrate and for customers to place orders directly into our existing ERP system and in turn reducing the workload on our already busy sales team workforce.

Cons

Each time there are any major updates done to the Online ordering platform, client browsing history needs to be cleared and deleted to pull through any changes. Really only works well on Google Chrome.

Esau

SA Greetings

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

3

Customer support

4

Functionality

4

Reviewed June 2021

Good app

It is easy to use and it is productive

Pros

It friendly user every tap yourwant is there

Cons

Submit my orders is simple but sometimes is slow

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