A lot of improvements were possible with the help of this platform, easy to use and accessible.

There is nothing I can mention negative about it.

In our experience, Royal 4 represents a before and after. Their expertise and creativity, developed over years of servicing a vast scope of customers and operations in many geographical areas, have been an invaluable resource that has enriched our own system and processes; they are always able to make positive suggestions based on what they see it works in other applications, but especially, they have always been able to sit down with us to actively listen to what we need, and they work hard and smart to respond to the trust we have been putting on them for the twelve years we have been working together. Before implementing Royal 4, our monthly physical inventories were always showing costly discrepancies due to the lack of a proper process and control system. Now, with WISE we do a full warehouse inventory once a year with no variances, because the system prevent user errors on each transaction safeguarding our operation at every level. Proper supply replenishment is also ensured by programming minimal and maximum levels for every item in our warehouse, in combination with an automated system that provides a daily notification for items that drop below the minimal stock quantity, we can trigger purchase orders to avoid missing reordering stock in a timely manner. As a distributor of packaging materials, it is imperative for us to have multiple unit of measures, Royal 4 allows us all the flexibility we need on this matter.

* A very intuitive system that's easy to learn, operate, manage and train. * Ability to customize, so it responds to our very specific needs. * A truly cost-effective solution that enables our team focus on what’s really important for us as a distributor… Provide an extraordinary customer service! * A great and enjoyable team of professionals, able to understand us and develop solutions to help our day to day operation be more efficient, reliable, and process oriented, which translates to a better working environment and a more profitable company. * A 100% accurate solution to efficiently manage our inventory, from product receiving, movements within our warehouse, shipping out to our customers, and potential product returns via an easy to use RMA system. * Comprehensive tracking of everything done within the system, we always know who's doing what with both, products and transactions, which provides complete accountability to safeguard our operation. * A full solution for our complete operation, from order receiving and processing, warehouse management, purchasing, invoicing, accounts receivables and payables, to other accounting and financial resources built into the system. * Fully exportable reports, which can be edited to fit our needs. * Flexibility to easily process customer orders out of our own warehouses, or drop shipments for products shipping directly from our suppliers to our customer’s facility. * Ability to fully automate specific repetitive processes.

Just like with any other technology solution available in the market, it's always better to line up in the most descriptive and detailed possible way, all the functionalities and specific performance characteristics that are expected of any new implementation or changes to the system. With this there's no room for mislead interpretations or misunderstandings that could potentially delay a project.

it is a good experience with the product

The simplicity and the fields available

It can improve the information to connect with ERP like quickbooks

We have limited our overall product discrepancies with better tracking of Inwards and Outwards. Overall productivity with Staffing and our Order management has greatly improved. Staff are more motivated to complete there tasks which in turn mean a better customer service.

This has made the warehousing side of business more accountable for any issues that are highlighted. Our customers have the portal available to look at there stock availability and movements at any time. Its live and updated instantly so you know what is outstanding and what has been completed.

Some of the functionalities are not very clear.

The customer service experience with Royal is top notch. They take the time to listen to my requests for projects and respond to critical help desks tickets in a timely manner. I have been please with the experience with Wise since I started using it 4 years ago.

A key benefit of the Wise software is the ease of use for the IT department and the end users. Once you get the system set up, it will just run. Downtime is virtually non-existent. The user interface is clean and provides easy access for the end users. We are able to track our inventory accurately and ensure that all of our orders are shipped out on time. Royal 4 customer service is excellent and I enjoy working with the developers that are assigned to my help desk tickets. Wise has provided a solid shipping system for Kreg Tool for the past few years.

It lacks the ability for the IT Admin the ability to customize or add functionality without the assistance of Royal 4. Most mods require the use of a Royal 4 developer.

Before WISE integration, we were a manual warehouse operation and now with our bar coded inventory, we are a much more efficient warehouse operation which has increased our revenue.

The WISE system has enabled us to streamline our warehouse operations and has led to a near zero inventory discrepancy. Proco has a $3.0m inventory that turns about 3-4 times per year. Since integrating WISE into our business operations we have also become a completely paperless operation.

I can honestly say, that I have no dislikes about the software. From day 1, the team at Royal-4 has worked diligently with us and have added numerous customization's to suit our business plan and requirements.

The overall experience with wise has provided us the ability to locate our product, pick, pull, cycle count and order process in a more efficient manner than before WISE. The system was enhanced to process multiple types of orders, across multiple types of locations, areas and system environment variables.

The aspects I like most about this software is the ability to develop functionality on top of the base product. We can be agile and maneuver the software to adhere to our objectives of our operations.

The aspects I liked the least about this software is the reporting build outs. The established reports in the system were not user friendly and as we tried to develop within the system more enhanced reporting, we realized exporting the data out was quicker for our end users.

Overall the WISE system has been pretty good. Of course there can be improvements to make it more user friendly but overall we are happy with the software.

The WISE system has help us significantly. I would say the best thing about WISE is its ability to keep track of out inventory. We are now able to get pretty accurate numbers on our inventory. Before WISE, our inventory tracking was a mess. Now we know where products are located and where they are coming from.

The least thing I like about this software is the multiple screens we need to open to get information. I wish we could just double click on a particular lot and see all the transactions for that lot. It could be more user friendly.

In our process of finding a new WMS system, we were looking for a flexible system that could fit our needs. A lot of other systems did not have the flexibility to change processes like WISE did. The system has helped us improve our business and we could not have grown like we did with our previous WMS.

- It's easy to use - The program is very flexible - Support is fast - The system is build well, using tasks management

- Some Dutch/European standards were not know in WISE and had to be modified. For instance SSCC, and certain EAN codes. - There are some small system errors that occur once in a while

We had 2 divisions. A manufacturing division and a warehouse division. We needed a system that could combine both divisions into one set of financial reporting. Royal 4 & WISE was the only software able to do that for us.

Flexibility of the software and the ability to customize it to our needs. Great customer service. The team is always there to help you thru any issues that arise.

Learning curve. This software was very different from the one previously used so there was a learning curve when we first got stated.

WISE has made my job as well as many of my colleagues' jobs much easier. The ease of tracking all product that comes in and out of our warehouses electronically has been a huge asset.

The WISE system brought our warehouses into the 21st century. The program gave us the ability to accurately and fairly easily track every single product in our warehouse electronically.

The WISE system unfortunately goes down more frequently than we'd like it to, but Royal 4 gets it back up and running fairly quickly.

We have been using R4 for around 13 years now, we have a business model that bring new customers and new demands almost on a non stop basis. We have set up and ran over 50 customers during this time and each time we can make specific adjustments to make this happen smoothly.

Its flexibility is the best function. It is easy to use, but we can modify it as needed to fit our solutions.

Like everything IT related, would like to see the cost lower for user licenses and support.

Our business has seen dramatic increases in inventory accuracy and inventory throughput.

This software met our business requirements. The R4 staff understood our business and displayed to us how they could make WISE work best for us.

At the time of our implementation the screens were a little basic and clunky.

We have two warehouses and our need is basic, to keep track raw material received and the draw out for manufacturing, and also the receipt of finished product (we made drones). Wise's user interface is clean, and easy to understand.

Not a big obstacle but to support multiple language. Our warehouse is in China and lucky our warehouse manager can understand English.

We used the Royal 4 WISE warehouse management system in our company to receive, stage, pack and ship products for our distribution warehouse in Englewood, NJ. Our products are managed by the WISE WMS and then picked, packed, & shipped internationally. One of the reasons we chose this software was that they are really a systems engineering company that has 3-1 technical support to sales/marketing ratio. This is the opposite of what we found with some of the other tier one system out there. The benefit was quick and concise customer service, and the hours they quoted to implement the system were quite accurate. Also, our ERP provider did not have all the features we needed for our warehouse execution. The WISE WMS system has worked very well and for us and Royal 4 integrated it with our Infor ERP as seamlessly as we could imagine. .

The ease of which it could be configured. We used software in the past that needed to be programmed every time a change was needed. With the super user training Royal 4 allowed us to do almost all of this ourselves.

It took us a while to learn to use the new RF web scanning devices rather than the Motorola devices we were used to. This was a management decision as the older scanners are supported.

I've been working as the primary application support person for WISE for about 9 years.

It's ease of use, straight forward method of inventory process.

The software format or ratio of the different screens is not responsive on different devices. to compensate one has to increase the aspect ratio for your desktop on my current version and setup.

Ottima personalizzazione e un buon servizio clienti.Facili tracciamenti della merce in magazzino , sia in fase di stock che in fase di uscita a completamento ordine.Interfaccia abbastanza pulita.

Se si usano già altri programmi ci vuole un po' per imparare ad usarlo, non è immediato ed intuitivo.La configurazione iniziale non è cosi facile e può dare problemi.

Wise pretty much runs itself once you have set it up keeping track of the inventory becomes a breeze

The set up process is not as streamlined as I would like and when you are navigating it for the first time finding out where what you need is a bit difficult.