WISE
About WISE

Other Top Recommended Supply Chain Management Software
Showing 1 - 5 of 17 reviews
Johanna
Verified reviewer
Company size: 51-200 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
March 2022
Performance of the company is great
Pros
A lot of improvements were possible with the help of this platform, easy to use and accessible.
Cons
There is nothing I can mention negative about it.
Miguel
Company size: 51-200 employees
Industry: Packaging and Containers
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2019
A Fully Customizable Strategic Resource
In our experience, Royal 4 represents a before and after. Their expertise and creativity, developed over years of servicing a vast scope of customers and operations in many geographical areas, have been an invaluable resource that has enriched our own system and processes; they are always able to make positive suggestions based on what they see it works in other applications, but especially, they have always been able to sit down with us to actively listen to what we need, and they work hard and smart to respond to the trust we have been putting on them for the twelve years we have been working together. Before implementing Royal 4, our monthly physical inventories were always showing costly discrepancies due to the lack of a proper process and control system. Now, with WISE we do a full warehouse inventory once a year with no variances, because the system prevent user errors on each transaction safeguarding our operation at every level. Proper supply replenishment is also ensured by programming minimal and maximum levels for every item in our warehouse, in combination with an automated system that provides a daily notification for items that drop below the minimal stock quantity, we can trigger purchase orders to avoid missing reordering stock in a timely manner. As a distributor of packaging materials, it is imperative for us to have multiple unit of measures, Royal 4 allows us all the flexibility we need on this matter.
Pros
* A very intuitive system that's easy to learn, operate, manage and train. * Ability to customize, so it responds to our very specific needs. * A truly cost-effective solution that enables our team focus on what’s really important for us as a distributor… Provide an extraordinary customer service! * A great and enjoyable team of professionals, able to understand us and develop solutions to help our day to day operation be more efficient, reliable, and process oriented, which translates to a better working environment and a more profitable company. * A 100% accurate solution to efficiently manage our inventory, from product receiving, movements within our warehouse, shipping out to our customers, and potential product returns via an easy to use RMA system. * Comprehensive tracking of everything done within the system, we always know who's doing what with both, products and transactions, which provides complete accountability to safeguard our operation. * A full solution for our complete operation, from order receiving and processing, warehouse management, purchasing, invoicing, accounts receivables and payables, to other accounting and financial resources built into the system. * Fully exportable reports, which can be edited to fit our needs. * Flexibility to easily process customer orders out of our own warehouses, or drop shipments for products shipping directly from our suppliers to our customer’s facility. * Ability to fully automate specific repetitive processes.
Cons
Just like with any other technology solution available in the market, it's always better to line up in the most descriptive and detailed possible way, all the functionalities and specific performance characteristics that are expected of any new implementation or changes to the system. With this there's no room for mislead interpretations or misunderstandings that could potentially delay a project.
Sharon
Company size: 51-200 employees
Industry: Warehousing
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
May 2019
Upgrading from a Manual system to WISE
We have limited our overall product discrepancies with better tracking of Inwards and Outwards. Overall productivity with Staffing and our Order management has greatly improved. Staff are more motivated to complete there tasks which in turn mean a better customer service.
Pros
This has made the warehousing side of business more accountable for any issues that are highlighted. Our customers have the portal available to look at there stock availability and movements at any time. Its live and updated instantly so you know what is outstanding and what has been completed.
Cons
Some of the functionalities are not very clear.
Andrew
Company size: 51-200 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
June 2019
Wise at Kreg Tool
The customer service experience with Royal is top notch. They take the time to listen to my requests for projects and respond to critical help desks tickets in a timely manner. I have been please with the experience with Wise since I started using it 4 years ago.
Pros
A key benefit of the Wise software is the ease of use for the IT department and the end users. Once you get the system set up, it will just run. Downtime is virtually non-existent. The user interface is clean and provides easy access for the end users. We are able to track our inventory accurately and ensure that all of our orders are shipped out on time. Royal 4 customer service is excellent and I enjoy working with the developers that are assigned to my help desk tickets. Wise has provided a solid shipping system for Kreg Tool for the past few years.
Cons
It lacks the ability for the IT Admin the ability to customize or add functionality without the assistance of Royal 4. Most mods require the use of a Royal 4 developer.
Michael
Company size: 11-50 employees
Industry: Utilities
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2019
Proco Products, Inc. - WISE Integration
Before WISE integration, we were a manual warehouse operation and now with our bar coded inventory, we are a much more efficient warehouse operation which has increased our revenue.
Pros
The WISE system has enabled us to streamline our warehouse operations and has led to a near zero inventory discrepancy. Proco has a $3.0m inventory that turns about 3-4 times per year. Since integrating WISE into our business operations we have also become a completely paperless operation.
Cons
I can honestly say, that I have no dislikes about the software. From day 1, the team at Royal-4 has worked diligently with us and have added numerous customization's to suit our business plan and requirements.
Reasons for choosing WISE
WISE offered us the best opportunity for customization to fit our needs, and the cost was much less.