About Salesforce B2C Commerce

Salesforce B2C Commerce is a cloud-based order management solution that enables businesses to streamline processes related to marketing campaigns, merchandising, order fulfillment and more. Professionals can improve social outreach through integration with various social media platforms such as Facebook and Instagram.

Salesforce B2C Commerce lets businesses build marketing or promotional campaigns, view product catalogs, merchandise and prices on a unified platform and provide shoppers with AI-enabled recommendations to improve loyalty rates. Administrators can manage organic traffic using SEO optimization, develop mobile commerce applications and utilize the analytical dashboard to gain visibility into customers' shopping behavior. Additionall...


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Supported Operating System(s):

Web browser (OS agnostic)

2 Reviews of Salesforce B2C Commerce

Overall rating

4.00 / 5 stars

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December 2019

christian from Lax.com

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

December 2019

Recently Migrated From Magento To SFCC

Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.

Pros

I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Cons

There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

Reasons for Switching to Salesforce B2C Commerce

Needed an upgrade

October 2020

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2020

good catalog system

the overall experience is good, maybe it miss some functionality to integrate with external monitoring system

Pros

we are using it for all our catalog and it replace our custom system with an high improvement on our service

Cons

some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication