Salesforce B2C Commerce Software

Salesforce B2C Commerce Software

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Find out more:

About Salesforce B2C Commerce

Salesforce B2C Commerce is a cloud-based order management solution that enables businesses to streamline processes related to marketing campaigns, merchandising, order fulfillment and more. Professionals can improve social outreach through integration with various social media platforms such as Facebook and Instagram. Salesforce B2C Commerce lets businesses build marketing or promotional campaigns, view product catalogs, merchandise and prices on a unified platform and provide shoppers with AI-enabled recommendations to improve loyalty rates. Administrators can manage organic traffic using SEO optimization, develop mobile commerce applications and utilize the analytical dashboard to gain visibility into customers' shopping behavior. Additionally, it lets users sort...
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Salesforce B2C Commerce AI recommendations

Salesforce B2C Commerce User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4.5

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Leticia

Verified reviewer

Company size: 201-500 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

October 2021

Great software but complicated to handle

It serves to give you all the company's numbers and it is possible to integrate them all into a single system, however, as there are several layers of software, you can't manage without an internally prepared team to provide you with the support that you need.

Pros

It has many features, is very detailed, and can help you in every part of the sales funnel. It has a good integration with other apps, but you need a team to make it happen faster.

Cons

Because it is so detailed, it is sometimes difficult to have quick information in the palm of your hand, especially when providing dashboards and reports.

christian

Company size: 11-50 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2019

Recently Migrated From Magento To SFCC

Great onboarding experience and great customer support. They really want to help your business succeed. Little quarks can be weird to transition but overall very happy.

Pros

I really like the features out of the box. Lots of options that usually would have to be custom developed by developers are included right away. The layout and ease of use are great. Love the marketing and Promo capabilities and Salesforce updates with new features a couple of times a year. Customer support and learning prior to launch is great. Salesforce wants you to succed.

Cons

There are some small things that do need additional development to work the way you want. SFCC teaches you about these things like they're included but you need developers to add the code or style. ex. source code - gift with purchase (when selecting one of a choice of free products) There are also little nuances like case-sensitivity that gets annoying but I think that can come with any platform

Reasons for switching to Salesforce B2C Commerce

Needed an upgrade

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2020

good catalog system

the overall experience is good, maybe it miss some functionality to integrate with external monitoring system

Pros

we are using it for all our catalog and it replace our custom system with an high improvement on our service

Cons

some time since it is a saas, any change is a problem and became quite long. recently we had several issue with authentication

Sachin

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Salesforce B2C Commerce is a wonderful solution for e-commerce business

If you are looking for the best software solution for your e-commerce business, you must checkout Salesforce B2C Commerce as it is different from others and offers variety of features.

Pros

It is very fast and efficient software. We have been using it for many months now and I would like to share that the features it offers are wonderful. It is definitely the best one for your e-commerce business.

Cons

Sometimes, it hangs the system and we need to restart the system in order to make it work. Also, there are some compatibility issues with iOS devices.

Andre

Company size: 10,000+ employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

April 2021

Perfect to have control!

This software gives my workday more agility and control and I can have more peace of mind regarding the organization of my activities.

Pros

The simple way to attach files and save them for consultation makes this tool powerful to have control of all your work. The interaction with the team and with other areas is also a strength of this software which makes daily activities more agile.

Cons

Search engine, I think that this tool can be improved to get more affordable search returns.

Bertis

Company size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

June 2021

Sales Force Commerce

Great!

Pros

This platform is truly a complete and effective tool for E-Commerce. I like the most is the fact that you have almost everything integrated.

Cons

Well, the app is effective, somehow one can get easily lost in the system if not well instructed to use it.

Casey

Company size: 201-500 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

June 2021

Great product tracking software

Great for collaboration across the entire company.

Pros

Very flexible feature enriched software.

Cons

Very complex and can be very difficult to extend.

Showing 7 reviews