--- title: "ShipHawk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ShipHawk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ShipHawk is a good fit for you!" source_url: "https://www.softwareadvice.com/scm/shiphawk-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Shipping Software](https://www.softwareadvice.com/scm/shipping-comparison/) / [ShipHawk](https://www.softwareadvice.com/scm/shiphawk-profile/) / ShipHawk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/scm/shiphawk-profile/) Reviews [Alternatives](https://www.softwareadvice.com/scm/shiphawk-profile/alternatives/) # ShipHawk User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 38 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.7/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 34 reviews (89%) - 4 stars: 3 reviews (8%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Most mentioned pros - The automated rate shopping and cartonization mean orders go out the most cost-effective way without anyone manually picking boxes and carriers order by order. - It also integrates cleanly with NetSuite and the rest of our systems, so orders flow straight through fulfillment without us re-keying anything. - It does what it promises, integrates well with our other software, and has let us scale fulfillment without adding headcount. ## ShipHawk customer reviews Showing reviews 1-25 of 38 (page 1). ### Does more with fewer people and integrates beautifully - Overall rating: 5/5 - Reviewer: Chad C. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall it has been a great addition to our operation. It does what it promises, integrates well with our other software, and has let us scale fulfillment without adding headcount. Combined with genuinely helpful customer service, it has been well worth it for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShipHawk has let us do a lot more with far fewer man hours. The automated rate shopping and cartonization mean orders go out the most cost-effective way without anyone manually picking boxes and carriers order by order. It also integrates cleanly with NetSuite and the rest of our systems, so orders flow straight through fulfillment without us re-keying anything. For a growing apparel brand shipping both wholesale and DTC, that automation has been the biggest win. Their customer service has been top notch too whenever we've needed help dialing something in. #### Cons If I have to pick something, there is a learning curve up front. Getting all the shipping rules, pack configurations, and carrier settings dialed in took some time because there is a lot the software can do. Once it is set up it largely runs itself, and their support team helped us through the pieces we got stuck on. #### Reasons for choosing ShipHawk More customizable to fit our needs and directly integrated with TrueCommerce --- ### Shiphawk - Easy to understand and implement - Overall rating: 5/5 - Reviewer: Andrew S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered I would highly recommend Shiphawk to anyone. The Shiphawk team is knowledgeable and didn't rush our implementation process. This allowed us to work through practical issues without feeling hung out to dry. Our team has had zero complaints about Shiphawk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We switched to Shiphawk a little over a year ago. With ShipHawk, it’s very straightforward to investigate what’s going on with shipments. Our warehouse staff found it incredibly user friendly which made implementation headache free. #### Cons We haven't had any issues with the software. The ticket system is great and we've had answers to our questions the same day we submit a support inquiry. #### Reasons for switching to ShipHawk We were very unhappy with Pacejet. We consistently experienced technical issues that took too long to resolve. --- ### Excellent Sales Pitch with Terrible Follow Through - Overall rating: 1/5 - Reviewer: Jarrod G. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered We wasted a lot of time and money waiting on them to fix things and jump through hoops when they should have been able to tell us up front that they were not a good solution for a company our size. They new we needed to operate without full automation for a while until we launched NetSuite. After 8 agonizing months of weekly setup meetings we find that there solution made it take 4.5 minutes to produce one BOL. That was the best time out of many tries. It takes 30 seconds with other systems. We set up and compared 4 other competitors while we were waiting on ShipHawk. Each one in a matter of hours. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It integrated with NetSuite and offered the potential to automate our shipping process so it cut down on the number of people needed just to create BOL's. However it took so long to try to onboard we had to abandon the process because we were afraid we would run out of time before NetSuite was ready. We gave them 8 months with weekly meetings and hardly got anywhere. #### Cons Terrible implementation team that spent a lot of time learning on the job. #### Reasons for choosing ShipHawk Mostly timing of when we could be onboarded and the NetSuite integration potential. #### Reasons for switching to ShipHawk We were looking for a partner that had NetSuite integration. #### Vendor response Hi Jarod, We want to respond here as we have on the other review sites you have posted this feedback on. We understand that ERP projects can be delayed and that you were not ready to complete the ShipHawk integration. Successful implementation requires a collaborative effort, and unfortunately, the necessary resources and commitment weren't fully provided on your end. We are happy to re-engage and help you get back on track, but full team involvement is crucial for a smooth and efficient process. Please contact us at your convenience to discuss. We will do whatever it takes to get you back on track. We remain committed to your success and are confident that, with a collaborative effort, we can achieve your desired outcomes. Replied December 2023 --- ### A WMS that delivers on its promises - Overall rating: 5/5 - Reviewer: Joe W. - Verified reviewer: Yes - Industry: Warehousing - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I can't speak highly enough of our implementation team. They engaged with us to deeply understand our processes and worked relentlessly to make sure they delivered a solution that was purpose built for our needs. They are easy to communicate with and made us feel comfortable and confident throughout the whole process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Shiphawk team was engaged with us quickly and worked tirelessly to understand "the why" of how we did things. With that deep understanding they developed and tested solutions and were tireless in delivering a product that supported our company. The product is easy to use and easy to deploy. It has eliminated a lot of complexity in our processes without sacrificing business requirements. #### Cons The user interface is not polished or pretty. I believe it should have a polished UI that speaks to all of the usefulness the product delivers on. #### Reasons for choosing ShipHawk We would have had to change some of our processes to get RFSmart implemented. Shiphawk took our requirements and developed around them and delivered on their promises. #### Reasons for switching to ShipHawk We never could get NetSuite WMS to work well with our processes. We frequently ran into data errors that NS WMS could not work through and routinely had to default back to the native UI to complete transactions. --- ### ShipHawk Saves our Company Money and Time. - Overall rating: 5/5 - Reviewer: Brandon H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have used ShipHawk for about 3 years and have saved thousands of dollars in shipping costs and an equal amount saved in user errors when sending packages out. Some of the features we use and enjoy are as follows. 1.) Ease of use. Smart packing is highly recommended. Once properly set up ShipHawk is very easy for the average warehouse worker to understand and use efficiently. 2.) Highly configurable rules engine. ShipHawk can accommodate almost any shipping policy into to easy to use rule sets that can be configured easily. 3.) Customer support is top-notch. I can stand behind the support that ShipHawk offers its customer base. They have always been available for us when issues arise and I enjoy working with their support team. 4.) Integrates well with Netsuite and implementation with ShipHawk onboarding team was very professional. I would highly recommend ShipHawk to other companies and have on numerous occasions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The efficiency of using ShipHawk for basic warehouse workers as well as the ease of use in administration of ShipHawk rules and users is also a big plus. Training users in the warehouse used to take weeks now in a few days they can be up to speed with most warehouse workers. #### Cons I don't see a lot of cons using Ship Hawk. Updates can be tricky due to our custom instance of ShipHawk. But that con is not entirely on them. #### Reasons for choosing ShipHawk ShipHawk was highly recommended from our NetSuite on-boarding team. Upon reviewing the software I found it to be the right fit for our company and warehouse structure due to the ease of use it provided. #### Reasons for switching to ShipHawk NetSuite was not efficient for our warehouse workers to use effectively. User spent too much time looking for data to make shipping decisions. Most of the time the users couldn't choose the best shipping method for the packages. --- ### Easiest TSM Solution - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered We went with integrating Shiphawk via API and then mid-way through implemented Netsuite so we also had to switch Shiphawk over to Netsuite and basically start-over. Our first implementation specialist was not helpful and non-responsive. We are thankful we were able to get a new specialist who has been helpful, responsive and accommodating. ShipHawk's TSM platform, great imps specialist, and responsive support team are fantastic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Implementation was easy and straight forward and a breeze to get staff trained on the new platform. I really like the rules engine. There are some unique business requirements that Shiphawk was able to accommodate. This is a biggie for us and a major win! #### Cons There are some features we'd like to have, such as the ability to customize and automatically trigger a shipping confirmation. A more simplified way to brand the pick tickets, packing slip, and tracking page. Share dashboard views with your team so each person doesn't have to create their own. #### Reasons for choosing ShipHawk Rules engine and better UI. Implemented Pacejet at a previous company and was never able to get it implemented to the warehouse. It was too complicated for the warehouse to use. #### Reasons for switching to ShipHawk We needed a solution that would work with Netsuite. --- ### From Work Orders to Sales Orders, total visibility from the Production floor to the Warehouse floor! - Overall rating: 5/5 - Reviewer: Brandon C. - Verified reviewer: Yes - Industry: Chemicals - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Would highly recommend to any person looking to implement a WMS or TMS, this would be the first place I would start. Use them to build your requirements off their system and compare to the rest during your due diligence process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use of the product was key. Bringing in a new process into a fast paced manufacturing environment is never easy. The product had to be easy to navigate and troubleshoot problems in processing in order to keep productivity up. #### Cons From a WMS perspective, the user interface could be a bit more modern. Not a hinderance to operations at all though. #### Reasons for choosing ShipHawk At the end of the day, if the products all meet your requirements, the referrals and word of mouth along with the implementation team is what was the differentiator. We looked at ShipHawk being a partner in Maxima's growth aspirations, and leveraging their team and their wealth of experience and knowledge from previous projects was critical in guiding us through our successful implementation. --- ### No turning back - Overall rating: 5/5 - Reviewer: Kendra B. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Transitioning to ShipHawk has revitalized our shipping operations. Their platform is incredibly intuitive and has alleviated a significant amount of stress. Their commitment to reliable service enhances our operational efficiency and boosts customer satisfaction, seamlessly aligning with our business objectives. ShipHawk’s exceptional customer support team is always on hand to address any queries or issues promptly. They have truly streamlined our logistics, making our shipping process smoother and more effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShipHawk’s team transformed our warehouse, moving us from cumbersome NetSuite and our manual labor team now works efficiently without being slowed down by computer processes. ShipHawk is simple and intuitive, barely any training needed bc it is obvious what to do. #### Cons I have to be diligent to follow up myself at times after meetings on action points. #### Reasons for choosing ShipHawk As soon as the product was demonstrated, our team could tell how to use it without even being told! #### Reasons for switching to ShipHawk Because Kuebix was sunsetting and we needed a solution. --- ### Great Parcel Shipping Platform - Overall rating: 5/5 - Reviewer: Joe C. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered I am super please with the end result. Looking forward to phase 2 of LTL shipping and how much more time my shipping team has to work on other core functions! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is for my team to ship a package. We have it dialed down to a few scans, and boom, you get a label! #### Cons The system is very customizable and rules driven. I wish the rules were already built in or could be easily understood. The ShipHawk team has been great about helping us navigate the customizations! #### Reasons for switching to ShipHawk ShipHawk integrates directly with NetSuite and we no longer have lag time between packing > shipping and shipping > billing. --- ### Great Shipping Platform - Overall rating: 5/5 - Reviewer: Sam P. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Shiphawk does a great job in helping us through our shipping is as efficient as we can make it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our Shiphawk rep and support team are always available to help solve problems. The user interface is easy to understand. #### Cons It would be great if there was more flexibility to where the user can login to track performance, rather than the login being tied to the workstation. --- ### Awesome Integration that should;ve happened 15 years ago. - Overall rating: 5/5 - Reviewer: Yao L. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Customization and batch processing allowed ease of use to order processing and getting ship estimates #### Cons not enough carriers integrate with it. need to allow more user friendly UI to allow customer to make changes at will, rather than all hard coded. --- ### They make it easy! - Overall rating: 5/5 - Reviewer: Marlise S. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We have loved using the Shiphawk dashboard for getting quick quotes and booking our shipments across the US. It's nice to see a comparison of all the freight quotes, so we can make the decision based on our needs and our clients' needs. It's also a great organization tool for our business, seeing everything in one place. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thank you Marlise for the great review! We've enjoyed working with your great company. We look forward to continue working with you. Replied March 2016 --- ### Always helpful and fast! - Overall rating: 5/5 - Reviewer: Tristen G. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered We would highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Vendor response Thanks for the recommendation Tristen! Replied March 2016 --- ### Shiphawk Rocks - Overall rating: 5/5 - Reviewer: Tripp P. - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. 12/10. The implementation was super smooth. We rarely have problems. We have over 140,000 SKUs and Shiphawk can handle it all. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to get real time quotes from inside a quote or sales order in Netsuite. It also gives our shipping team a portal entirely dedicated to them. They can see our cost, the weights, dims, and BOL all within seconds. The ability to create rules based on nearly any criteria allows us to refine our shipping costs even more. we ship items that roll up so on paper, they are hundreds of feet long. With rules, we can turn it into a box that is just 48" wide. Customer support is the best of any software company we have/are using. Usually, responses happen within 5 hours or so. #### Cons Sometimes we wish we could see more information that exists in the backend. You have to submit support tickets to know why certain carriers don't show up as an option. You also can't compare things like negotiated rates and published rates while making a shipping decision. --- ### Great product that gets the job done - Overall rating: 5/5 - Reviewer: Joshua S. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, ShipHawk gets the job done. It meets the needs we have for small parcel shipping with is huge. But with other options on the market, do you research. If you feel like this works for you great. But it is not the end all be all either. I am happy with ShipHawk, but again I was not part of the decision process when selecting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like some of the features as far as label creation. Having the WMS and Shipping Module combined comes likewise as a blessing and a curse. But as I am getting off the ground with ShipHawk, it works great but will require a greater in depth use. #### Cons I am not extremely please with the implementation process, i dont like the fact that their modules go from picked to shipped, but again its not a deal breaker just not what I am used to #### Reasons for choosing ShipHawk The small parcel features --- ### Best in Class TMS - Overall rating: 5/5 - Reviewer: Ryan N. - Verified reviewer: Yes - Industry: Building Materials - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Shiphawk allows us to accurately rate in our Shopify shopping cart as well as fulfill all parcel and LTL orders. We looked at a ton of different options back when we switched and Shiphawk was far and away the best solution we found. Have been with them for over 2 years now and never looked back. They are constantly making updates based on user feedback and their support team is A+ #### Cons When we first switched their Shopify buildout was very new, most customers use NetSuite it seems. Since that time they have made a ton of updates and solved all the early issues we dealt with --- ### ShipHawk is the best whiteglove and LTL aggregator out there with full API support - Overall rating: 5/5 - Reviewer: Joshua H. - Verified reviewer: Yes - Industry: Furniture - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating. Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets. #### Cons There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this. --- ### Takes your business to a new level - Overall rating: 5/5 - Reviewer: Scott W. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered ShipHawk was great. Our implementation manager, [SENSITIVE CONTENT] was incredible, everyone on their customer service team responds quickly and helps resolve any issues or concerns. This is a great, straightforward company to work with. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This web-based intergration effortlessly ties into Netsuite. I researched many of the leading shipping and fulfillment solutions available to tie into Netsuite and communicate without heavy intensive customizations and massive scripting. Shiphawk does all of that and more. Shiphawk allows my team to communicate with each other and improve efficiency. Our shipping times, shipping errors and processing times all have been reduced. I was looking for an extremely affordable service, that was web-based and not limited by users or locations. I also needed something that could be implemented without having dedicated IT people working on it. Finally, I needed to make sure that my customers would see improved communication as well. Shiphawk allows our company to improve our shipping and fulfillment operations without even needing custom hardware. #### Cons The only real con that I can speak of is that there are a couple of insignificant features that could be built out. There are a few small customizations that just stop short of giving improved capability. All of these things I was able to resolve with a few Netsuite Workflows. So all in all, not really an issue. Plus I know they just released their WMS so I suspect that is where some of those features have been expanded on. --- ### Shiphawk Review - Overall rating: 4/5 - Reviewer: Adam M. - Verified reviewer: Yes - Industry: Automotive - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall experience has been very good (see "Pros" section above). Additionally, customer service has been very strong overall (upgraded to "exceptional" in recent months). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love the master pack system. After initial set up of the system, Shiphawk now populates order weights within a 1/4 of a pound, eliminating the need to weigh each order. We basically just verify the ship-to address, click and ship. The system is easy to learn, very user friendly. Anyone can figure out how to use Shiphawk. #### Cons For a while, every 3 months or so, the system would go down briefly, requiring us to manually ship orders using FedEx's ship station portal. It seems like the frequency of these outages has been decreasing, however. Leadership has been very receptive to our feedback on this issue. #### Reasons for choosing ShipHawk Flexibility to configure the product the way we needed to (master packs, lithium batteries, up front rating). #### Reasons for switching to ShipHawk The prior product required us to manually weigh each package and configure packages. A lot more room for error. --- ### ShipHawk is an Amazing Partner! - Overall rating: 5/5 - Reviewer: Michael H. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered The implementation team, our account manager and support personnel are amazing. They go above and beyond to help no matter what happens or who caused an issue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The thing that I think is unique about ShipHawk as opposed to other kinds of software vendors that I've dealt with is the fact that they're very responsive and they take the time to learn your business. Our implementation was excellent. #### Cons There are no real cons to speak of. The one limitation you should be aware of is International Shipping if you have locations that are outside of North America that need to originate shipments. You can ship internationally from North America but not have shipments originate in ShipHawk for a non North America location. #### Reasons for switching to ShipHawk Speed and real time rates were much better. Able to properly handle multiple fulfillments to one customer at the same time very quickly. --- ### The improvement we needed to help all sides of the business. - Overall rating: 5/5 - Reviewer: Jason F. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Shiphawk has solved for so many issues in our business. This solution brings about the communication and process improvement to our sales, operations and AR team. Shiphawk is worth it for the following reasons: Simplifies the shipping process with repeatable data from netsuite. It also brings all carriers into a single solution. This allows our team to focus on the value add instead of remembering lots of information that can simply be loaded on the sku. Reporting has helped us see how, where and what carriers are used to make better strategic decisions. Sales use the get rates to make live shipping decisions while the customer is on the phone. AR has benefited from the custom rules sales implements. Overall this is worth investing in. #### Cons The rule system while works could be better & you have to have a plan on how to write them to make sure they function. Being able to rank them in order on how they process, create folders for structure etc would all be helpful in keeping them orginized. --- ### Great Software for Shipping, one of the best - Overall rating: 5/5 - Reviewer: Bill W. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. By using ShipHawk we have been able top optimize our shipping process saving us time and money. When ever we have an issue or question on how to do something the support team has been quick to respond and keep us moving. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it was to integrate with Netsuite and to keep it update. We love how easy it is for the users to ship out the packages and it saves us so much time. #### Cons Not much I don't like because ShipHawk has helped us customize the parts we didn't like so the software has met our needs as we continue to grow as a company #### Reasons for switching to ShipHawk Software was slow and they were unable to meet our needs as we were growing. Couldn't deliver the customizations we were looking for --- ### Happy Shippers! - Overall rating: 5/5 - Reviewer: Marli M. - Verified reviewer: Yes - Industry: Wholesale - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ShipHawk enabled us to ship a lot more efficiently. With the eCommerce side of our business, we have a lot of orders that are very similar and we can do bulk shipping and bulk processing and get orders out faster. #### Cons Packing Rules don't really fit how our items are able to be shipped. It is a great concept but it hasn't been able to work for us. #### Reasons for switching to ShipHawk We had outgrown our previous solution and were looking for something that would not only fit our needs now, but something that could also grow with us. --- ### ShipHawk Review - Overall rating: 4/5 - Reviewer: Scott P. - Verified reviewer: Yes - Industry: Warehousing - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Able to connect to Retail Website. Gives shoppers accurate shipping rates before purchasing. Able to filter orders by warehouse so each site can only see what they need to see. #### Cons Doesn't have quantity in decimals. 0.5 lbs of nails for example or selling by the lbs. Large modifications take a long time to complete or cost extra to speed up the programming part. #### Reasons for choosing ShipHawk More features, able to handle multiple warehouses, notes to order, keeps software up to date. --- ### Amazing Platform - Overall rating: 5/5 - Reviewer: Dustin H. - Verified reviewer: Yes - Industry: Wholesale - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered Overall the TMS was the easiest and most detailed system i have implemented into our company thanks to their team and documentation on their services #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How customizable their platform is to best meet the needs of the company. Implementation team very knowledgeable and helpful when it come to getting the most out of the platform. #### Cons There isn't much to not like about Shiphawk #### Reasons for switching to ShipHawk Pacejet did not meet the needs of what we needed nor where they customizable to our needs in the way Shiphawk is. ## More reviews [Next reviews](https://www.softwareadvice.com/scm/shiphawk-profile/reviews/?page=2) --- ShipHawk Reviews, Pros and Cons - 2026 Software Advice