ShipHawk Software

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Find out more:

PriceDemo

About ShipHawk

ShipHawk is a cloud-based transportation management solution (TMS) for medium-to-high volume parcel and less-than-truckload freight shippers. The system supports parcels, less-than-truckload freight, first and final mile carriers and integrates with most e-commerce platforms, CRMs and ERPs to automate shipping decisions and fulfill orders. The system architecture is suitable for retailers, manufacturers and distributors. Key features include integrations with 200+ carriers, order fulfillment, document generation, multi-carrier rating, automated decisioning, shipment tracking, business rules, reporting and analytics and hardware connectors like scales, dimensioners, barcode scanners and printers. The system supports complete or partial order fulfillment automation. ...
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ShipHawk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 13 reviews

User Profile

Joshua

Verified reviewer

Company size: 11-50 employees

Industry: Furniture

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

December 2018

ShipHawk is the best whiteglove and LTL aggregator out there with full API support

We run an online marketplace and we need to ship products and integrate all the results (pricing, tracking, delivery dates, etc.) into our system so that we can provide updates to our users, track them for our own book keeping, and follow up if things go wrong. UPS and FedEx were easy and reliable, but we also ship large irregular items that require whiteglove handling or crating. Those items require working with much smaller, more specialized shipping partners that lack the technological infrastructure of a UPS and are very difficult to integrate with. We spent many dozens of hours of staff time each week on the phone with shipping companies and individual drivers trying to keep our transit information and ETA estimates updated and tracking down missing shipments. ShipHawk abstracts all of that away and provides an API interface much closer to something like UPS, complete with status updates and all. Definitely a much easier, smoother, more scalable process for us.

Pros

ShipHawk does all the heavy lifting to get updated tracking information, negotiate rates, and work with shipping partners. That frees your own staff up to make your own product better instead of spending all their time on the phone with truck drivers scattered around the country. It also means that you only need to integrate with a single service (ShipHawk) rather than the dozens of specialized regional shippers out there. Better yet, ShipHawk provides a modern RESTful API and hides the fact that many of the smaller shippers still just ask you to email them spreadsheets.

Cons

There are many, many options involved in shipping something complex like a heavy bronze statue. What sort of packing job and materials should be used, what sort of machinery is necessary to load it onto and off of the truck, etc. Many of these are opaque and confusing unless you're familiar with the details and terminology of the shipping business. ShipHawk abstracts away some of these and is very responsive to questions and queries, which takes the sting out of this.

Bill

Company size: 51-200 employees

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2021

Great Software for Shipping, one of the best

By using ShipHawk we have been able top optimize our shipping process saving us time and money. When ever we have an issue or question on how to do something the support team has been quick to respond and keep us moving.

Pros

How easy it was to integrate with Netsuite and to keep it update. We love how easy it is for the users to ship out the packages and it saves us so much time.

Cons

Not much I don't like because ShipHawk has helped us customize the parts we didn't like so the software has met our needs as we continue to grow as a company

Reasons for switching to ShipHawk

Software was slow and they were unable to meet our needs as we were growing. Couldn't deliver the customizations we were looking for

Scott

Company size: 51-200 employees

Industry: Warehousing

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2022

ShipHawk Review

Pros

Able to connect to Retail Website. Gives shoppers accurate shipping rates before purchasing. Able to filter orders by warehouse so each site can only see what they need to see.

Cons

Doesn't have quantity in decimals. 0.5 lbs of nails for example or selling by the lbs. Large modifications take a long time to complete or cost extra to speed up the programming part.

Reasons for choosing ShipHawk

More features, able to handle multiple warehouses, notes to order, keeps software up to date.

Alexandra

Company size: 2-10 employees

Industry: Furniture

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
5

Functionality

out of 5

February 2021

Great Company - but they no longer offer their services to small volume companies like ours

We loved working with Shiphawk when we had the opportunity, they provided us with cutting edge software which made our efforts much easier when quoting and booking shipments for our customers.

Pros

We had used Shiphawk's software for about 6 years and their platform was incredibly easy to navigate and their rates were competitive and fair. The quick rate function was a perfect fit for our needs, using the software several times a day to be able to quickly send our customers shipping quotes for our furniture items.

Cons

Unfortunately Shiphawk no longer offers services to "small volume" companies like ours. They closed our account with no notice back in July 2020 and we were unable to book the dozens of shipments we had already quoted our customers, which was costly as we had no other alternative at the time.

Adam

Company size: 2-10 employees

Industry: Wine and Spirits

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

December 2019

Streamlined out shipping

Costs are down. Searching for shipments is easy and the search function is intuitive enough that even minor details on the order will bring up the correct results.

Pros

This has been the single best change in our operations to date. Not only are we saving money, but the ability of every user to search any order in the system and find important details like tracking numbers is is very helpful. User interface is simple, but very effective. Searching for orders is easier than our previous system (UPS World Ship). We are very happy with Shiphawk!

Cons

Like most software I use on a daily basis, I prefer to use a 'dark mode', which is easier on my eyes. So far I have not seen that this is available. Other than that, this is great shipping software.

Reasons for switching to ShipHawk

Ease of use, and cost.