All ShipRush Reviews
1-25 of 49 Reviews
Sort by
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2018
Best way to ship
This web based software is perfect for us. It allows us to have one central tracking system because all the tracking numbers pull up in one location. It is super easy to use. And you can even copy paste multi-line shipping info right into the shipping fields. I love that I can send a label to the printer from anywhere on the globe too.
CONSThe address book isn't really useful. It would be nice if it auto saved addresses and had a better way to search for them.
Vendor Response
Thank you! We're adding even more integrations as well.
Replied December 2018
Jeff
Health, Wellness and Fitness, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Completely changed our small business
Amazing. Integration with our QBO software was simple. Order errors were gone. Tracking backfill information to QBO is done automatically. Shiprush is like having a shipping manager on staff.
PROSToo many to list really. Integration, support, web-based platform. If you use Quickbooks Online and need fulfillment this is the best software we have ever found. This completely changed our business. Access to the UPS DAP program has increased our bottom line profit and top line revenue. We left FedEx for this reason. From a management perspective, Shiprush improved employee efficiency and work environment. Shipping became an easy task for anyone our facility. No longer was there a training curve or employee who could not ship. Can not say enough about Shiprush.
CONSNone that I have found yet. When ever their is a tech issue, the support chat team is always there with help and solutions.
Reason for choosing ShipRush
Easy of use and integration with current systems compared to ShipStation. FedEx ship manager is not user friendly and customer support is terrible. Also, Shiprush never advertises which lead me to believe their revenue is invested elsewhere. For example, support and software maintenance. They have proven this to us, as these areas are top tier in our opinion.
Vendor Response
Hi Jeff, Thank you so much for sharing your positive experience with us! We are so glad to help small businesses like you every day with ShipRush.
Replied August 2021
Kelly
Sporting Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
4
VALUE FOR MONEY
1
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2022
Descartes has just destroyed Shiprush.
We have used this software for many years for our postage but some brainiac at Descartes decided to be greedy and add a .20c fee for First Class Package labels. I'm pretty sure they're going to start hemorrhaging customers left and right, or at least customers who ship a lot of items like ourselves.It's unfortunate because they added the fee out of nowhere right in our busiest time of year costing us thousands in extra cost. We've moved on to other shipping software who aren't going to rip us off.
PROSThe software overall is probably the easiest to use of all the ecommerce shipping platforms. The automation of shipments allows for quick shipping of orders. There have been problems along the way with freezing, lagging, outages, and messed up print batches over the years but for the most part it's good.
CONSDescartes just implemented a .20c label charge for all USPS First Class shipments. So, if you ship 100 orders per day, it's now costing you an additional $20 per day or $600 per month!! on top of the $29.99 or subscription fee. That's a massive increase in cost for companies shipping hundreds of orders per day.
Reason for choosing ShipRush
We didn't, we left Shiprush because it's no longer competitively priced.
Christian
Computer Hardware, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
We love shiprush!
We love the ability to quickly filter out our daily shipments and have our shipping team rate shop the best possible rates.
PROSWe love the ease of rate shopping for this software.
CONSSometimes the software is down but usually not for long.
Reason for choosing ShipRush
We love the setup and integration. The support team is phenomenal to handle things. We love using this software and will continue to do so.
Vendor Response
Hi Christian, thank you so much for taking the time to share your review with us! We're so glad you are appreciating our rate shopping & integrations, and we're always here to help if the software isn't as smooth or you have any further issues or questions.
Replied August 2021
Scott
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Ship Rush
Excellent, replaced Endicia with Ship Rush and we are happy!
PROSEase of use, Reliability, webstore connectivity.
CONSShipping history lookup is a little slow.
Reasons for switching to ShipRush
It stopped working with our web stores and they kept promising updates and they never delivered.
Vendor Response
Hi Scott, Thank you for taking the time to share your review with us! Have a fantastic day.
Replied August 2021
Chris
Food Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Very helpful, mainly stable, very expandable for any needs
ShipRush has been very useful. The support team has been friendly and not condescending. The software (web interface) seems very stable and has been very useful. In fact our shipping department revolves around ShipRush now. One ring to rule them all.
PROSOur decision to use ShipRush was based on the fact that it allowed the easiest use when not tied to a web store or other database and because it allowed, with our representative's approval, UPS negotiated pricing to be shown. We needed a software that would handle shipper pricing amalgamation and would allow us to just put in an address and print a label. It has lots of other features, but did not penalize people for just needing the basics. We sometimes use the fancier features, but ShipRush helped make our daily grind much easier. If we end up needing to integrate into a web store database, we know we can always grow.
CONSMost of the features are very nice although the label printing has a tendency to break. It uses a web print interface which resides in the tray on Windows and somehow pulls labels from the web and sends them to our local printer instead of simply printing to our locally attached printer. This gives the option to print to any printer within your organization but it is not always stable. It would be nice if the software had the choice to connect to the local printer OR use the web print option. The only feature we have really fretted over is the print module, the other issues have mainly been connectivity during the holiday season - and at least half of that is not ShipRush but the shippers themselves having overloaded servers.
Reason for choosing ShipRush
The ability to easily enter an address and print a label without any web store or web interface integration.
Reasons for switching to ShipRush
Software support was ending and UPS was screwing us on pricing.
Nikola
Apparel & Fashion, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great for small to mid sized business
Automation was a big improvement for us, speed is great and customer support has been perfect so far.
PROSIntegration was very easy and after spending some time and getting to know the capabilities, we've created a multitude of rules that automate our shipping and remove 99% of the human input for certain tasks (box selection, address check, service selection etc).
CONSI would like to see UX changes, for example "ship" button on the order should be much bigger, ability to rearrange options on the right hand side, overall look can be a tad more user friendly for basic users
Reasons for switching to ShipRush
Automation
Amie
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Shiprush...and they mean it
We have been using Shiprush for the last two years, and it has truly made my daily shipping so much more organized and convenient. It shows all the orders for shipping, lets me chose how I want to ship, notifies the customer of the tracking information, and allows me to track their order with ease. Voiding an order is simple...everything is simple with this software. If I have any questions, all I have to do is contact them and within minutes I have the answers and I'm right back to work without skipping a beat.
CONSTheir are times when I print out labels at 5:00pm that will be shipping out the next day, and they won't appear on a USPS scan sheet or my Shiprush report for the next day. I'm sure there is an easy fix for this but I just haven't figured it out yet : )
Reasons for switching to ShipRush
Shiprush offered a free trial, and we thought the whole idea of what they were offering sounded a lot better than what we were using
Vendor Response
Hi Amie, Thank you so much for sharing your experience with us in such great detail. We would love to hear more about it, as well as support your printing issue, so please do reach out to us directly! Have a wonderful weekend.
Replied August 2021
Joel
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2021
ShipRush does it all in one place
ShipRush offers me multiple carriers (I use it for USPS, UPS and FedEx) and it migrates all my eCommerce sites into one.
CONSI don't like the $29.99 monthly fee, but it pays for itself.
Reasons for switching to ShipRush
eBay recommended ShipRush
Vendor Response
Hi Joel, Thank you for the kind review! We're glad you enjoy the integrations available on ShipRush.
Replied August 2021
Anonymous
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2018
ShipRush allows anyone, even without prior experience to ship an item the smartest way possible.
I have taken employees with NO shipping experience, and they can choose the right option every time. It allows our shipping accounts to stay on the rails in terms of spending.
PROSUsing ShipRush, we've almost completely removed the issues of Human Error when it comes to shipping to an address. It works hand in hand with many interfaces, as well as using "copy-paste" feature to eliminate wrong addresses. If a customer gives you "123 main street" you will ship to "123 main street". You literally don't need to type anything, so the address is correct every time to match what the customer enters!
CONSOnce in a blue moon the USPS feature tends to go offline, and there is nothing you can do about it other then ship UPS or FEDEX just to get your items out.
Debra
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed February 2021
Great program when it’s working.
I’m on the fence with the software because when it’s working it’s awesome but because of the cloud issues It’s frustrating and wish we could use it offline but they insist on their web based application.
PROSWhen it’s working properly it’s a great package. You can find which carrier has the best prices, easy to upload spreadsheets with data and most of the time support is helpful.
CONSWe have been using ST for about 8 years. When working, works well. We have a lot of problems with their “cloud” and printing and when it detached itself from your network it creates a lot of havoc. Once it does it takes 15-30 minutes to get it back online so this is time you have to pay employees needlessly. Customer support has gotten a little better than a couple years ago. We went through a time that trying to reach support was impossible and when you did, they were very rude but this past year it has improved tremendously.
Reason for choosing ShipRush
We are current looking at other software for our shipping so the jury is out on this for now.
Reasons for switching to ShipRush
A rep called and offered a few free months to try it so I did and liked a lot of the features so stuck with it.
Suzie
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Ecommerce Shipping
The estimated times of delivery are incorrect once I ship. It s actually telling me the delivery time will be the PRIOR month (strange). I also find when putting in the sizes of my box (i.e., 18x10x8) - the "0" is not being recognized as a "10" - so I have to change it to an "11". Ship rush thinks I am putting in 18x1x8 (which gives me the incorrect price). I also use ShipWorks for international packages because it only prints out ONE shipping label instead of 4!
PROSEASY to use, EASY to navigate, customer support typically is able to answer all my questions. They are knowledgeable.
CONSWhen you call for support, I have to wait bc of the WEST COAST time.
Reason for choosing ShipRush
I actually use both. I also use ShipWorks for international packages because it only prints out ONE shipping label instead of 4! Plus it validates and gives suggestions for international addresses.
Vendor Response
Hi Suzie, Thank you for taking the time to share your experience and feedback with us! We would love to help with the issues you mentioned, and someone from support will be in touch shortly to discuss them in greater detail. Have a fantastic day!
Replied August 2021
Justin
Tobacco, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
This is a great shipping platform!!
We have had a great overall experience with Shiprush. Easier to use than a couple of the competitors
PROSIt is super easy to integrate with your endicia or stamps.com account and UPS accounts if you have one.
CONSNothing really. Maybe it could run a little faster, but that's honestly all I can think of
Reasons for switching to ShipRush
Easier to use
Kathy Brooks
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
I use ShipRush for Shipping Parcels
Experience has been good.
PROSEasy to learn, easy to maintain, good customer service
CONSHaving to reset the FedEx Smart Post button every time I choose FedEx Home Delivery
Reason for choosing ShipRush
Price, ease of use.
Reasons for switching to ShipRush
Wanted a product that would handle more than USPS shipments
Luis
Logistics and Supply Chain, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great tool, easy to use
Overall I like the tool and use it every day.
PROSI like it because is a friendly user tool. I use my accounts and discounts with any issues.
CONSSome times web page is slow, which makes ops have a slow orders process.
Reason for choosing ShipRush
Easier to implement
susan
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
another day at the office
it works
PROSshipRush came highly recommended to us by eBay as the preferred shipping software for our needs. They were right. It's easy to use - once you get the hang of it.
CONSsome of the features could be more functional. labeling of some of the functions take some getting used to. Wish we could buy more than $600 of postage. We'd like to buy $2500 a crack.
Reason for choosing ShipRush
shipRush came highly recommended by ebay
Vendor Response
Hi Susan, Thank you so much for the feedback! We are continually adding functionalities, particularly through our public ideas portal, and we recommend you check that out and add your suggestions! Have a lovely week.
Replied August 2021
crystal
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Amazing Software For ALL companies
Over my experience has been amazing! I love how easy it is to send return labels and print out outbound labels. Also love the fact I can clone labels and don't have to enter all information again
PROSWhat I like most about this software is the ability to allow multiple users to access the portal at the same time, along with the ability to track returns for customer which allows our company to process refunds in a timely matter.
CONSI don't have anything I like least about this software but if I had to be picky id say the fact that we are not able to customize the email being sent to customers from Quantum View.
Dean
Computer Hardware, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
The way to Shiprush
My shipments are fully integrated with my webstore!
PROSEas of use, easy to print labels and keep my shipments and orders organized
CONSI have to drill down in to the side menu to add postage funds. This should be a top line function and doesn’t need all the different screens when adding postage
Reasons for switching to ShipRush
Not all Usps options and rates are supported
Vendor Response
Hi Dean, Thank you for taking the time to share your feedback on ShipRush with us! New functionalities are continually being added to support users like you, largely through our public ideas portal, so check that out for updates about your suggestion. Have a great rest of your day!
Replied August 2021
Scott
Consumer Goods, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Shiprush is a lifeline
Shipping our product in a timely fashion can be tricky. With Shiprush, it smooths out the rough edges and let's my team focus on other issues in the business
PROSIt's easy to use, and trouble shooting is a breeze with 24/7 customer service a call away
CONSIntegration with our software is fair and could use a bit of work. Not reading existing emails brought over from our software to navigate expectations of notices on delivery and shipping to the customer base
Vendor Response
Hey Scott! I would love to send you a gift card for a thank you for the review. Just send me your email and I can do that. Thank you! Regina Jones Descartes ShipRush
Replied October 2021
Derek
Retail, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great to use with HikaShop!
I was a bit worried about implementing this with HikaShop, but when I ran into issues, the Support team resolved them quickly, and I was easily creating shipping labels which automatically updated the status of my orders to shipped!
CONSHaving to sign in over and over. When I first started using it, it would leave me logged in, but I do understand this is a safety feature now. I just wish it wouldn't sign me out after a short period of time. For instance, just let me stay signed in for 3-4 hours.
Reason for choosing ShipRush
Features for the money
Vendor Response
Hi Derek, Thank you so much for taking the time to share your experience with us. We're so glad the Support team has been able to help with your HikaShop implementation. We apologize for the inconvenience of the security sign-in. However, we are continually trying to update our functionalities to better suit our customer needs, so check our public ideas portal to see what is in the works!
Replied August 2021
William
Import and Export, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Great software for a simple one man power user
Great helped me speed up my shipping a lot
PROSI process about 50-100 orders a day and ship rush has really expedited my work day! So happy to finally have something like this.
CONSColor coding orders based on tags from Shopify or other selling platforms maybe.
Vendor Response
Hi William, Thank you for your great feedback on ShipRush. New updates are continually being added to support users like you, particularly from our public ideas portal, so check that out for potential color coding in the future!
Replied August 2021
Apoorv
Textiles, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Our Best Genie to solve order management and shipping for our business
Very Happy and Satistied with the services
PROSThe scope of Automation and the complete solution as a whole from order fetching to executing and shipping out orders.
CONSWe ship out to the middle east a lot and the preffered carrier is Aramex . Aramex not being there on the carrier list is the only thing we do not like because for that we have to go out of way and do manual AWB
Reason for choosing ShipRush
Ability to create rules and apply automation
Kurt
Consumer Electronics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Worked well for my ecommerce business
Great, I still use them.
PROSI like how it took the orders from Amazon and PayPal and put all the relevant info into the correct spot so I didn't have to type anything. Then I had preset packages saved so shipping something was a couple of clicks.
CONSThe "copy the tracking to clipboard" feature didn't work all of the time.
Reason for choosing ShipRush
Shiprush saved a lot of time everyday by doing most of the work for you.
Tamara
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
ShipRush Review
Shiprush has simplified our shipping. Quick and easy to use.
PROSShiprush was easy to integrate with our Quickbooks and Xcart software. Just a quick copy of the address and the shiprush software opens for quick shipping.
CONSI have had no issues with shiprush and have used it for many years.
Vendor Response
Hi Tamara, Thank you for sharing your experience with us. We are so glad to hear that it has been easy to integrate with your software. Have a great week!
Replied August 2021
Cameron
Education Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2021
Shiprush is a great shipping program that ties to your e-commerce system!
Very easy to use, and can be used on any type of computer. Browser based is working well now!
PROSThe ability to sync orders and tracking numbers back and forth.
CONSIt is a bit slow at times and also can't be fully customized.
Vendor Response
Hi Cameron, Thank you so much for sharing your feedback with us! We are continually working on updates to make ShipRush faster and more customizable, so stay tuned on our product updates and public ideas portal. Have a lovely day!
Replied August 2021