About Shipwell

Shipwell is a tech-enabled, fully connected logistics ecosystem designed for shippers and 3PLs looking to reduce operational costs. This cloud-based platform uses real-time data and machine learning to reduce waste and friction, deliver business intelligence, and drive continuous improvement across customer supply chains. Shipwell can integrate with third-party applications and offers scalable APIs and webhooks.

Shipwell enables businesses to automate manual workflows including key tendering, exception management, communication, and others. It includes an intelligent routing guide that automatically plans and assigns loads based on business rules. Other features include a private load board for trusted carriers, status updates, automated alerts, dedicated messa...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

16 Reviews of Shipwell

Average User Ratings

Overall

4.38 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(6)

6

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 16 results

February 2020

Bernie from Ameriqual Packaging

Company Size: 501-1,000 employees

Industry: Food Production

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

February 2020

SHIPWELL IS AWESOME!!

Pros

I like it mainly because it is so easy to use. All areas are easy to access and once you input the information the first time,it is stored.

Cons

There is nothing that I do not like about this software.

February 2020

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Customer support

3.0

Functionality

3.0

February 2020

Shipwell

Pros

This service provides a much needed integration for our company. It provides an interface to easily quote and track all shipments.

Cons

There are glitches when adding new capabilities like adding several purchase orders to one load or uploading load details.

Response from Shipwell

Replied February 2020

Hello, thank you for taking the time to share your feedback with us-- we are constantly making updates to our platform and value your input. If you encounter additional issues, please share them with bugs@shipwell.com so that our team can resolve them for you as quickly as possible.

March 2020

Kevin from ETS-Lindgren

Company Size: 1,001-5,000 employees

Industry: Machinery

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

March 2020

Shipwell Innovations

Pros

Shipwell has become more helpful in shipping and tracking shipment. It is very user friendly. I like the idea of Shipwell displaying the address when entering a ship to address. You put part of the address in and Shipwell bring up a list of address to choose from. You can also track package and get delivery confirmations on shipment.

Cons

Shipwell is heading in the right direction.

Reasons for Switching to Shipwell

More shipping options and carriers.

Response from Shipwell

Replied March 2020

Hello Kevin, thank you for taking the time to share your feedback with us. We're always trying to make valuable updates to the platform, so we welcome your suggestions. Please reach out to support@shipwell.com with any additional feedback you have for the team.

February 2020

Helen from Hellofresh

Company Size: 501-1,000 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

February 2020

FTL vs LTL

Pros

Good for FTL. My colleagues have frequent needs for FTL shipments; I do so less often.

Cons

Shows refrig an option, shows LTL an option, but when you try to get a quote for LTL refrig you never get one. If not viable, the option to get a quote should not be there.

Response from Shipwell

Replied February 2020

Hello Helen, thank you for taking the time to share your feedback with our team. The platform does host carriers who support reefer LTL, but you are correct in that these feature combinations are not always available within a specific market. Our team is constantly adding carriers to the network to improve customer experience booking shipments. Please feel free to reach out to your account manager if you have any additional questions!

February 2020

Mary from Green Chef

Company Size: 51-200 employees

Industry: Consumer Goods

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

shipwell review

Overall Shipwell has had excellent customer service from [SENSITIVE CONTENT HIDDEN]. They are quick to respond to all questions and extremely helpful.

Pros

What I like most is the ease of use of Shipwell. If you have zero logistics background, you can still easily navigate the system and book your own shipments.

Cons

Freight class will sometime get dinged and charged for being off.