Heartland Retail vs Excalibur WMS

RATING:

4.3

(72)

Heartland Retail has 72 reviews and a rating of 4.27 / 5 stars vs Excalibur WMS which has 30 reviews and a rating of 4.33 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (72)
4.3 (30)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
March 10, 2023
March 8, 2022
Pros/Cons
  • Pros

  • I love utilizing the iPad for my trendy boutique, and I love the inventory system. The fact that this POS system was created by former boutique owners is evident in the detail and ease of use.
  • It's easy to learn, easy to navigate, and user-friendly even on the first try. Customer service is awesome and it's great for the price.
  • Cons

  • I struggle with the bluetooth scanners connecting to our store iPads - however this is not a Springboard Retail issue. This is a problem with the hardware & hardware technology.
  • Every complaint I have has been addressed - occasionally I will request a feature or a metric (Inventory Turn!) that is not available now - and for the most part I have seen them implemented.
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  • Pros

  • The system to be user friendly which is being Microsoft based and will the system keep up with ever evolving world of logistics. Reporting and EDI/API integration.
  • All that, plus the fact that their rates are incredibly reasonable, makes them a great choice for any 3PL provider out there. I highly recommend Camelot to anyone who will listen.
  • Cons

  • Also some of the training material is outdated ie: training guide shows a certain field name but in the system the field name has changed which becomes confusing.
  • The Mobilelink program is a bit limiting. Lacking capabilities in the program on documenting value add services in receipts/shipment, No location for notes, cannot flag product as damaged.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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9 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos