--- title: "Synapse WMS Software Reviews, Demo & Pricing - 2026" description: "Review of Synapse WMS Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/scm/synapse-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Warehouse Management Software](https://www.softwareadvice.com/scm/warehouse-management-system-comparison/) / Synapse WMS Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/product/13452-Synapse/reviews/) # Synapse WMS Review From $3,000 1 plan Wondering if Synapse WMS is right for your organization? Our Warehouse Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Synapse WMS 4.4 [(16)](https://www.softwareadvice.com/product/13452-Synapse/reviews/) Pricing Pricing available upon request ### About Synapse WMS Synapse WMS is a cloud-based and on-premise warehouse management solution (WMS) designed for small and midsize businesses that helps manage third-party logistics (3PL) operations including real-time tasking and optimization. The platform offers warehouse management feature on a standalone basis, along with vendor managed inventory and order fulfillment capabilities within its suite across multiple customers and facilities. Other key features include labor management, value-added services, and seamless integration capabilities. The tool also includes billing functionality, customer-specific processing, information technology (IT) planning, deployment assistance, warehouse layout and process engineering planning. The system offers a comprehensive set of core 3PL features, including multi-client support, inbound and outbound processing, billing granularity for customer activities, cross-docking capabilities, web-based customer portals and a suite of value-added services such as kitting, assembly, labeling, repackaging and work order processing. The tool also provides robust inventory visibility, yard management, labor management with forecasting and data mining and solutions for last... mile and appointment scheduling. Synapse WMS is capable of operating several facilities, managing multiple users and processing various orders on a unified platform. The platform also offers robust analytics and reporting to identify opportunities and continuously manage logistics operations. Additionally, the system implements a simplified returns process to address customer replacement and manage inventory. The system's flexibility and configurability enable 3PL operators to handle unpredictability and complexity with ease. It provides web services application programming interface (API) to integrate warehouse management system with other systems. Synapse WMS allows various third-party integrations with financials, shopping carts, order management, enterprise resource planning (ERP), parcel manifesting, warehouse automation and transportation management systems, allowing for secure data sharing and visibility across the supply chain. The platform's eCommerce integrations allows streamlined customer onboarding and order processing. Synapse WMS also allows users to import and export flat files, XML, EDI and proprietary data format files. Additionally, users can also import large volumes of data for managing file-based integrations. Synapse WMS's billing granularity allows for the capture and automatic billing of every customer activity, including value-added services. The labor management functionality enhances forecasting and optimizes throughput through data capture and reporting. Additionally, the flexible configuration options enable 3PLs to meet the unique requirements of multiple customers across transportation, fulfillment and logistics, while the customer portal provides them with autonomy over their orders and inventory. Support is provided by Synapse WMS via online chat and customer portal. Wondering if Synapse WMS is right for your organization? Our Warehouse Management Software selection experts can help you in 15 minutes or less. ## Synapse WMS User Interface ## Popular Synapse WMS Alternatives Main Product Synapse WMS 4.4 [(16)](https://www.softwareadvice.com/product/13452-Synapse/reviews/) Ratings Breakdown - 4.16Ease of use - 4.36Value for money - 4.50Customer support - 4.28Functionality Pricing Available upon request Get Price Alternative Product [AWS Supply Chain](https://www.softwareadvice.com/product/521690-AWS-Supply-Chain/) 5.0 [(1)](https://www.softwareadvice.com/product/521690-AWS-Supply-Chain/#reviews) Ratings Breakdown - 4.0Ease of use - 4.0Value for money - 4.0Customer support - 4.0Functionality Pricing Starting at $0.28 per month Get Price Alternative Product [CartonCloud](https://www.softwareadvice.com/scm/cartoncloud-profile/) 4.8 [(85)](https://www.softwareadvice.com/scm/cartoncloud-profile/reviews/) Ratings Breakdown - 4.82Ease of use - 4.77Value for money - 4.87Customer support - 4.56Functionality Pricing Starting at $599.00 per month Get Price Alternative Product [Item](https://www.softwareadvice.com/fleet-management/item-profile/) 4.6 [(16)](https://www.softwareadvice.com/fleet-management/item-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.64Value for money - 4.53Customer support - 4.44Functionality Pricing Available upon request Get Price Alternative Product [Excalibur WMS](https://www.softwareadvice.com/scm/3plink-profile/) 4.3 [(31)](https://www.softwareadvice.com/scm/3plink-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.21Value for money - 4.13Customer support - 4.21Functionality Pricing Available upon request Get Price Alternative Product [Shipedge](https://www.softwareadvice.com/manufacturing/shipedge-profile/) 4.6 [(11)](https://www.softwareadvice.com/manufacturing/shipedge-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.40Value for money - 4.45Customer support - 4.50Functionality Pricing Starting at $500.00 per month Get Price ## Synapse WMS Pricing and Plans Starting price: $3,000.00 Free Trial Free Version Basic $3,000.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Synapse WMS Features - Popular features found in Warehouse Management Barcoding/RFID Compliance Management Demand Forecasting Dock Management Inventory Tracking Multi-Location Order Tracking Picking & Routing Returns Management Shipping Management Supplier Management Supply Chain Management - More features of Synapse WMS 3PL Management API CRM Cross Docking Delivery Management EDI Fleet Management Import/Export Management Inventory Management Kitting Labor Management Order Fulfillment Order Management Receiving Transportation Management Warehouse Management Yard Management ## Synapse WMS User Reviews ## Synapse WMS customer ratings - Overall rating: 4.4/5 - Total reviews: 16 ### Rating distribution - 5 stars: 11 reviews (69%) - 4 stars: 4 reviews (25%) - 3 stars: 0 reviews (0%) - 2 stars: 1 reviews (6%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.2/5 - Value for money: 4.4/5 - Customer support: 4.5/5 - Functionality: 4.3/5 --- ### Great 3PL System - Overall rating: 5/5 - Reviewer: Christopher G. - Verified reviewer: Yes - Industry: Warehousing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Overall this is the best WMS I have used in my 25+ years in information technology, the last 18 of which are in distribution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros As a 3PL we like the substantial feature set of the software. No matter what business process we have encountered we have found a way to accomplish the goal with Synapse. #### Cons It took us a long time to better understand the feature set and implement them in a meaningful way. Technical support via the ticketing system can be slow. This can be addressed with selecting the correct severity level that meets the needs of the problem at hand. An outage or system failure with a high priority ticket does get addressed immediately. --- ### A Good WMS Developed & Supported by Good People - Overall rating: 4/5 - Reviewer: Jay W. - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Synapse has completely changed the way we operate. It has taken time to change our processes and re-train our employees, but for the better. Many of our customers have come to us from other 3PL’s and are astonished by the level of service and transparency that Synapse offers. Every system has pros and cons; there’s no perfect system out there. Zethcon listens to their customers, large and small. The cons that I’ve listed will likely be addressed in the future, so you shouldn’t put too much weight on those if you’re in the market. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Synapse can be installed on your own internal network or hosted by Zethcon. Customer support is fantastic! Zethcon utilizes an online ticketing system and are quick to respond to critical issues. The staff is very knowledgeable and has found a solution to every unique situation that we've given them. Zethcon is continually upgrading their products to keep up with technology and changing customer needs. The warehouse interface, WebRF, allows the use of smart phones and tablets instead of the costly RF guns. WebRF also has a function called Media Capture which allows the warehouse operator to take photos and upload them to the order. Our customers absolutely love this! #### Cons Billing is event driven (which is ok), but it does not allow for conditional logic. Storage renewal billing is confusing and can't be fully automated for daily, weekly, or bi-weekly schedules. Synapse's emailing capabilities are lacking and don't allow for much customization. Small package shipment notification emails to consignees are only sent once and can't be re-sent if there is a tracking number change. The customer portal, Web Synapse, is generally good and easy to navigate. Our customer’s biggest pet peeve is not being able to select & copy text from the page. --- ### Terrible customer support and poor implementation strategy - Overall rating: 2/5 - Reviewer: Frank M. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2018 - Review source details: This review was submitted organically. No incentive was offered Scalable if you have the resources and money. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros IF set up properly the system is scalable and had all of the functionality you would want in a robust WMS. #### Cons Where do I start....let's address the platform first. The system is NOT a true cloud-based solution. In order to access the operating system (servers) you will be require to set up VPN tunnels from any location that you wish to access the software from. Why is this a problem? Accessing the software from home, on a business trip, or anywhere other than your primary office is a multiple day setup process. Yes, they do have a web based access portal called WebSynapse but the functionality is EXTREMELY limited and it is basically a portal to view transactions only. Set Up....because of all of the "bells and whistles" the system requires someone extremely well versed in the software to set up your first account. After the initial set up of this single account you will need to test that single account functionality for 6+ months prior to going live. Over the course of that 6+ month you will experience issues that range from simple set up errors to critical stop dead in your tracks problems. Which leads me to my next topic... Customer Support....IT'S ALWAYS YOUR FAULT! Either you didn't test the software enough or you didn't ask the right questions. It is very difficult to ask preventative questions about a new software package since you do not know the system logic and it is nearly impossible to test every scenario that may come up with one account. Be prepared to pay a lot of money to fix these issues. Repeat this process for every account you have. --- ### quality warehouse management system - Overall rating: 4/5 - Reviewer: robert e. - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used other for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered i have been through 3 implementations for WMS systems. two were complete failures with large amounts of money spent on consultants that could not deliver when it mattered. that is not the case with synapse. the go lives were supported and the system worked as it was designed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros the ability to manage inventory with ease is the most productive part of this system. everything is systemic and inventory can be tracked, updated, adjusted, reviewed, and reported from the computer. there are multiple layers of permissions and security for users of the system so that user's abilities can be controlled with ease. all of my customer will question their inventory levels at some point because they are not using a system that is on the level of synapse on their end. 99.9% of the time my inventory is right and we are able to quickly identify where the issue is on my customers end. i would say that we use about 40% of the functionality of the system, so there is always room to grow. we are always finding new options and processes that we can use to our benefit. every time a customer throws a curve ball we are able to find a way to use the system to support their request. #### Cons i have found that it is best to have a super user in house that learns and uses all of the supporting functionality of the system. it is more cost effective to build custom report in house. a super user that is 100% dedicated to understanding and managing the system allows for faster processing of reports and system setup to fully utilize all of the functions of the system and to fully test new processes. Zethcon does provide support, but there needs to be that in house person to interface and implement. --- ### Synapse/Zethcon - Great WMS! - Overall rating: 4.5/5 - Reviewer: Candy K. - Industry: Logistics and Supply Chain - Product usage: Used unspecified for more than 2 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a system, Synapse has done very well with our varied facilities and customers. I believe there is only one option that would top Synapse as our WMS and that would be if we had our own custom, in-house WMS and Developers. However, the cost would be much higher and so the value of Synapse is a better option. We have been with Zethcon/Synapse since 2006 and in my previous experience, I have not found a better software supplier to work with. In previous work experiences, when an upgrade to software was done, there was almost always failures in meeting customer expectations; with Synapse, we have not had that once. In addition, we have undergone 16 conversions from different WMS to Synapse and 8 startups and again, not a single missed shipment. That speaks highly of the software and the provider. #### Cons There is some functionality that is not available, such as billing for labor in less than a full hour and a customer monthly minimum overall charge that I feel is something that could be considered standard with a WMS but is not so with Synapse. From a vendor standpoint, there really isn't anything that I could list here, beyond cost, but primarily because cost is always a factor in the use of software. --- ### Synapse experience - Overall rating: 5/5 - Reviewer: Diana G. - Industry: Logistics and Supply Chain - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered the Zethcon team is still available to help and offer suggestions after the sale has been made and the startup is complete. great team that cares. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Synapse has a variety of features and functions that make the software versatile. In the 3PL environment, I appreciate the variety of options. Customer Support is excellent as well, as a long time customer the team has established working relationships with Zethcon employees that are familiar with our business, making trouble shooting and functional questions much easier to resolve #### Cons During startup and training, the variety of functionality can be overwhelming. Internally we have to streamline the documentation to make it more operational user friendly. --- ### Strong recommendation of Synapse, stronger endorsement of Zethcon - Overall rating: 4.5/5 - Reviewer: Arthur B. - Industry: Logistics and Supply Chain - Product usage: Used unspecified for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Focus on the multi-client 3PL warehouse operator. Synapse has robust functionality, strikes the right balance between functionality and complexity - not an easy accomplishment for many developers. Zethcon is certainly the right size company for us and for most companies in the 3PL space. We have access to ownership and senior decision makers. Zethcon has adequate resources to devote to significant projects, e.g. new customer implementations and version upgrades. #### Cons Their unique approach is both a strength and a drawback. Zethcon has a robust user group that collaborates to improve the software. This approach means that my company benefits from developments other users have made to the software. At the same time, my competitors go to school on my talented IT team and learn our unique approach to handling some complex requirements. At the end of the day, any competitive advantage we spur is short-lived anyway. In the long run we are better served to operate in a collaborative environment with other users, and benefit from the collective investment in Synapse. --- ### Great solution for any 3PL provider - Overall rating: 4.5/5 - Reviewer: Chas M. - Industry: Logistics and Supply Chain - Product usage: Used unspecified for more than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The team at Zethcon is friendly and knowledgeable. They all have experience in the 3PL sector and it shows. From the very beginning, during the demo and quoting processes; it was very nice to be able to communicate with a software that understands your needs at your level. They sell you a product that can get the job done for you, the way you need it done; not just a package of bells and whistles. Once we became a live & operational customer, the support staff (help desk) has been attentive, quick to respond and has answered every question and issue we've presented to them. #### Cons I honestly have no complaints about Zethcon. I know people don't necessarily like to hear that, but it's the truth. As far as the product, Synapse, there have been little system capability/operations issues that occasionally arise, but honestly expected when migrating to new software. These issues are minor and we've been able to adapt to everything except one, which we needed to pay for a customization/addition. Zethcon delivered this addition as agreed upon and very quickly. --- ### Great system, highly configurable for individual customer needs. - Overall rating: 5/5 - Reviewer: Daniel Z. - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Synapse is very user friendly and easy to navigate for all warehouse functionality. Synapse is highly configurable offering many solutions for satisfying many specific customer needs. Synapse support group is always available to discuss any software needs and review process efficiency, including possible modifications if needed. System availability is never a concern while working from remote locations and support is always immediately available on critical issues. #### Cons May take some time to get all the configurations setup to get the process running exactly as needed, but there is always a solution with Synapse and the Zethcon team. --- ### Synapse is a great system I'd recommend to others. - Overall rating: 5/5 - Reviewer: Chris T. - Industry: Logistics and Supply Chain - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Zethcon has provided great customer service and helped us with whatever questions we have. Synapse is a highly evolved system and it offers many great options for whatever type of WMS a business requires. #### Cons There are some small quirks with the system that affect some of our customers. Because we can't use special characters it offers problems for some of our customers. Zethcon has worked with us, however, and provided work arounds to be able to satisfy our customer requirements. --- Showing 1 - 10 of 16 Reviews [See All Reviews](https://www.softwareadvice.com/product/13452-Synapse/reviews/) ## Other Top Recommended Warehouse Management Software [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) **4.2** (2068) Recently recommended **72** times [Item](https://www.softwareadvice.com/fleet-management/item-profile/) **4.6** (16) Recently recommended **46** times [Focus X](https://www.softwareadvice.com/product/3600-focus/) **3.8** (119) Recently recommended **41** times [Avectous](https://www.softwareadvice.com/crm/avectous-profile/) **5.0** (1) Recently recommended **37** times Stuck Between Options? Our experts can help you compare Synapse WMS with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice