TrueCommerce EDI Solutions

RATING:

4.3

(508)

About TrueCommerce EDI Solutions

TrueCommerce EDI Solutions is a cloud-based distribution platform that helps businesses automate the entire lifecycle of electronic data interchange (EDI) through data backup, end-to-end integration and order processing. Key features include document archiving, data format translation, AS2 capability, EDI testing and reporting/analytics. Designed for distributors, wholesalers, manufacturers and suppliers, TrueCommerce EDI Solutions allows firms to manage electronic documents by collecting various types of data including purchase orders, invoices and more. The centralized tool enables enterprises to exchange EDI documents with trading partners based on multiple protocols such as XML, ASC X12 and UN/EDIFACT syntax. Additionally, the system helps display trading partn...
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TrueCommerce EDI Solutions Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for TrueCommerce EDI Solutions

1 - 5 of 508 Reviews

Joshua

Wholesale, 51 - 200 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed December 2023

TrueCommerce EDI Solutions Review: Seamless EDI For A Digital World.

User Profile

Katie

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2018

The Best!

PROS

We have been working with DiCentral since 2006. They helped us in the beginning we we started our brand and has continued to be a supportive and proactive in the changing retail climate.

CONS

Overall their customer service is stellar. I sometimes I wish the problem, when we have one, could be fixed quicker.

Vendor Response

Thanks Katie! We enjoy working with Crane USA as well and look forward to continuing to grow together. I will pass along your feedback to our team.

Replied January 2019

Erin

Food & Beverages, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed August 2019

A solid, upfront, and useable solution!

PROS

Their many E-learning videos and other resources on navigating their EDI solution.

CONS

The second time we needed to add a partner, the customer service was completely unhelpful. This second partner was a completely different set-up from the first, and while our first set-up was so helpful to the point of practically doing the work for us, it made it very difficult when the second time around our customer service rep expected us to know and understand set-up details of EDI. We were given the bare minimum in service.

Reason for choosing TrueCommerce EDI Solutions

The sales rep was very upfront about our costs, and helped us understand the figures of doing business with TrueCommerce. It was ultimately a really good fit.

Michael

Apparel & Fashion, 2-10 employees

Used daily for less than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed February 2022

Worst customer service I've ever experienced

automation of order processing. I purchased their Transaction manager as well as their Pack and Ship software.

PROS

I love the software when it works. However setting up the system and fixing any issues is near to impossible. Their support department is split into multiple departments, so if you call in no one can actually help you because "thats not their department". As a user I know more information about their system then most of their customer service reps that answer the phone (which is not much). Sales reps over sell their quality of customer service and give false information about how easy integration is. I dont mind running into issues, thats expected with software. But the lack of help you get when something does go wrong is brutal. They have one or 2 people on the team that actually know how to help and if you get in touch with them KEEP THIER DIRECT CONTACT INFO!

CONS

customer service and integration specialists. It took over a year to integrate their "pre built connections", like amazon seller central, walmart marketpalce, and shopify. Once I signed the contract to start implementation in May 2020, it took 4 months for a rep to actually reach out and begin the project. I told them i had a deadline of November 2020 to be fully integrated...that did not happen. Fast forward to Nov. 2021 I finally have my trading partners set up but not all of them are complete. Integration team has stopped following up with me.

Reason for choosing TrueCommerce EDI Solutions

The sales rep knew they system in and out and the product sounded flawless...until I began integration. Then I saw how uninformed the implementation specialists and customer support people were.

Reasons for switching to TrueCommerce EDI Solutions

To utilize the pack and ship software.

James

Furniture, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

Why sign up for Truecommerce?

Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise.

PROS

Truecommerce have been our EDI partners for most of our retail partners. everything goes through their platform. and they respond quickly if an issue arise.

CONS

none so far and hopefully not in the future