Exceptional. The experience all the way from the start to present has been so smooth and very effective. Xero has helped us have a reliable solution for managing our accounts and ensuring finances are well managed within the company.

When searching for an accounting tool, we found a perfect match of what we pictured as an ideal tool for our needs in Xero. First, it was easy to use and this makes our accounting work very simple. It is so secure so we never have to worry of loosing our data and information. Xero gives us a range of features which helps us to conveniently take care of all our accounting works like billing, invoicing, expenses tracking, financial reporting and more from a single product.

I never had any distress with Xero. So i have no comments on this part.

It’s very simple to use. It has all the features that our business requires from an accounting softwares. You can do payroll and VAT all in one place and submit from Xero with one click. It is extremely convenient. It is like another helpful staff in our company.

Nothing really. Everything about Xero is really good. We are absolutely satisfied.

Overall, based on many years as a business owner, the experience with the XERO product can only be described as disappointing.

XERO certainly provides a number of novel and useful automated functions, especially for business owners.

XERO software contains far too many errors and non-practical functions, such as payroll. It does work, but the limited functionality means that it doesn't provide the range of reports and information that a business owner would expect.

Great software

Xero is easy to use and shows great potential to small business with ability to provide usefull information in an easy to use format

The bank screen is a little narrow and I would like the option to have more than 10 items on the screen at one time

Overall we are very pleased with Xero and the application. We probably don't use it to its full potential

Xero is very user friendly and we found it easy to implement the application into our business. The help sections are really useful too. Auto bank connection is good.

We had some issues with the bank feed in the early stages of implementation but this may have been more to do with the bank rather than Xero. It soon sorted itself out

Overall it works great, especially reconciliation of bank accounts, invoicing and bills.One thing to be mindful of is how GST settings are applied... to each customer settings and to each invoice.... It's easy to get this stuffed up.

Generally, Xero is easy to use and if you have one contact per company you shouldn't have an issue. However, if you need to send invoices to different people in the same company/organisation, you need to create a new contact (with a slightly different name as it will say the other one already exists), or, change the contact name and then, after sending the invoice, change it back to the main contact. Neither of these are any good.

The product itself is fully featured in a way MYOB isn't. HOWEVER, if you have an issue with MYOB you'll get someone on the phone within a few minutes, but with Xero you have to use their knowledge-base then post a request for help. I'm still waiting a phone call I requested five days previously only to be told it will be another two days. What a joke.

My overall experience was really good. We are currently moving out from Xero because we overgrown their features and capacity but for small business, this is a very software.

The ease of use is the best feature for me. Finding reports and now with the reworked reports section, you can customize the report almost the way you want.

What I least like about Xero is after the new reporting tool was implemented, even though, it brought a bunch of good features, the reports have no option to run separate reports to invoices/bills in different currencies.

Overall great software, ease of use is the biggest plus.

Xero is super easy to use. I am not an accountant and have no training in book keeping but the software makes it easy.

Xero doesn't support local rules and requirements like the way witholding tax works in Thailand. Not idea but there are work arounds.

I using Xero for long time, easy to setup and user friendly.

Easy to navigate and user friendly. Increase efficiency.

More interactive display. Nothing else not to like.

Had to use Xero for a limited time only, never failed me in any circumstances.

Xero gives you whatever you need, connects you with other departments such as creating a purchase order for employee hiring and instantly send notification to accounting departments, making them match the correct invoice with the correct purchase order. In addition to that, expense tracking an employee is a great feature that lets you to have a helicopter view of it. Can be used in small or large companies, very effective and efficient features.

Adding new features on the product would not result well if you are constantly changing your systems or procedures.

Terrible. This is the worst software I've ever used. Do NOT buy this. It's been a terrible experience for me my company.

I like this software WHEN it works. However, that's generally never the case. My bank feeds haven't been accurate since May of this year. That's five months without accurate transactions and reconciliation.

This software would be good if it worked. I've gone five months without accurate reports and transactions. Xero blames it on "Yodlee" but never actually tells me that they've pressed Yodlee on this issue. I've had internal Xero employees tell me their [SENSITIVE CONTENT] doesn't care about small businesses and in my experience this is true. I would never recommend this software or company to anyone. The customer service is non existent. I think they have people there to help but when those people tell you the company doesn't care...there's not much you can do. They say they're good for small business but it seems like the [SENSITIVE CONTENT] feels exactly the opposite.

Overall, Xero is a great accounting software for small businesses. It is packed with features and has a user-friendly interface. The cost is quite high, but it is worth it for the features that it provides. The customer support could be better, but the overall experience has been positive.

Xero is an incredibly comprehensive accounting software that is perfect for small businesses. It has all the necessary features for managing finances and the user interface is easy to use and understand. I love how it can be integrated with other accounting programs and it is constantly being updated with new features and improvements.

Xero can be quite expensive as compared to other accounting software and the customer support is not always as helpful as one would hope. I have also encountered some glitches that can cause problems when trying to get things done.

We've suggested Xero to a few clients and even forced them to switch from their current accounting software because of how much superior it is than its competitors.

If you're not an accountant, Xero is still simple and straightforward to use. Daily operations are based on the straightforward processes of making payments to suppliers and receiving money. It's the best option for a company of that size. It's simple and straightforward to use this accounting software to keep track of your company's money. This program is something I use constantly.

Xero is designed for small businesses, therefore it has basic restrictions (journal approvals, etc.). As a company's billing operations reach a certain mass, they outgrow a single Xero instance and require the use of many instances running in parallel to process all of the bills.

largely positive, but when they got rid of payroll, given my business of 2 employee/owner s-corp in a medical practice, with no retail/inventory, it made things a ton easier to just do my accounting in Excel. It was really the payroll that made this a no brainer for me.

I loved the usability of this software. It was super easy to set up relatively sophisticated accounting with no accounting background. I thought the bank reconciliation was dynamite, and while they still had it, I loved the payroll. When I would eventually get triaged to tech support, the person was so patient, and so helpful it was really great, and they never seemed to mind spending a long time helping to fix some oddball problems that I'd made. Oh yes, loved it that they did the quarterly tax filings for me, but that also went away with the payroll

One thing about this accounting software - when you have a question their first response is to tell you to have your accountant look at it. I was using this software as a replacement for an accountant, in order to save money, so that advice didn't help much. When you do a google for help, you run into a problem: Xero seems to be doing accounting software for all the english speaking countries,e.g. new zealand, australia, UK, USA and canada. each of these countries has different business formations/corporations, different taxation rules, etc, as well as meaningfully different accounting vernacular. I would end up mnost of the time getting somewhere only to realize I'd pulled up the UK instructions to solve a problem.

Having used Xero since 2013, I am yet to find a better product. The software and the overall company have never missed a beat. They are continually adding features (see Hubdoc integration, transparent, have competitive pricing, and connect accountants with business (refer to Xerocon events).

Xero has everything for startup companies and small businesses. Their software is 10 out 10 on user interface. It was born in the cloud and continues to exceed Quickbooks by a long shot. Most everything Quickbooks has added to its software in the past 10 years, is because Xero did it first.

The software does not have a tax add-on when compared to Quickbooks (Intuit). They are plenty of integrations to solve this issue but it would be nice to have. Integrating bill payment is more difficult compared to Quickbooks as well.

Overall, Xero was a truly powerful software that took the dread of dealing with accounting and reconciliation and made it rather straightforward. The accounting process can effectively be handled by any person, which is rather refreshing. As an attorney, I'm not an accountant. So having something else to learn and utilize while already extremely busy would be a major inconvenience. However, Xero took what would have been a terrible experience and made it manageable.

Xero is a pretty straightforward product that is effectively almost immediately deployable. Xero's dashboard is not bulky or overwhelming like a significant number of other accounting software tends to be. Xero's help manuals and tutorials were also very useful and are great for helping users quickly refamiliarize themselves with the software. Xero worked well for my law firm for IOLTA (Lawyer Trust Account) reconciliation purposes. With the software linked to your desired account, you can easily reconcile all incoming and outgoing payments and expenses on a given account. Once set up, you literally can log in right after making a purchase to reconcile your accounts without having to fumble through old receipts later to try to remember specific actions that were taken on behalf of a client.

The only con that I personally experienced with Xero was that I routinely was required to relink and subsequently "resync" my banking account with Xero. Admittedly, this may have been a banking issue and not necessarily a Xero issue. However, when the relinking had to happen, this created a significant amount of issues because I was forced to relink the account, reimport expenses and incoming sums and then ensure that all the amounts had actually synced appropriately from my physical bank account to the Xero software.

Overall, Xero is great accounting software available in the clould. Its ability to allow workers to work remotely and monitor work is highly useful. It has great accounting tools at your fingertips. The great selection of integrations also help with syncing workflows and tasks cross different platforms like document collections and processing, job management and payment processing.

There is a constant improvement of the Xero Blue platform with new integrations coming all the time (like the Karbon integration for contact sync just announced) The Dashboard is highly intuitive and gives an up to date snapshot of the business when you loginThe ability to create reports is highly useful, especially the new update that gives a modern interface with features like budgets for P & L Statements. The ingratiations (an constantly expanding selection)

Features like HubDoc that come with Xero have not been updated in years. When compared to their competitors like DEXT they are severely lacking in features and usability. Xero invoicing is very basic, no ability for direct debit payments, no engagement letter etc. Document management software like Suitfiles needs to be used, there is currently no direct integration for document management like Karbon has. Integrations into Xero Green (XPM) basic, XPM has not been updated in many years and to an overhaul to compete. Pricing when compared to software like software assistant is more premium.