All Zoho Mail Reviews

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Anthony

2 - 10 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed October 2021

Mail Made Easy

User Profile

Gabriella

Verified reviewer

Mining & Metals, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2021

Great functionality with available set-up resources

I recommend Zoho mail 110%, I have been using it for years now with minimum to no issues.

PROS

I have used Zoho for about four years now, and I was attracted to it by Zoho mail. Zoho mail allows you to have five email addresses with individual mailboxes under one custom domain for free. This is great especially for entrepreneurs and startups, even though you have to purchase the custom domain. The level of functionality is great, it ranks well even when compared to paid services. Another important aspect is that it's not "spammy" and it does not have compromised security. Zoho mail works well, I would recommend it to other business owners and entrepreneurs. It is also continually improving and adding more useful tools such as the MX record checker.

CONS

I like Zoho mail's performance and reliability that is enabled by aspects such as adding SPF and DKIM entries in the domain DNS and adjusting MX records. But depending on skill level, these settings could be seen as challenging and could deter some. I found the manual webpage that's available for setting up for a range of domain providers to be quite helpful. There are other sites that cover how to set up Zoho mail, which I also found to be helpful. I realized that it can take long for Zoho mail to pick up added entries to a domain DNS. This is probably split between Zoho mail and a specific domain provider but perhaps some improvements can be done.

Reasons for switching to Zoho Mail

I was looking for a cost effective platform that will allow me to have custom domain email addresses with mailboxes and not just forwarders. Zoho mail is free making it a great option!

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Felix

Verified reviewer

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed September 2019

Great for basic capabilities, lacking integration with other suites

Zoho Mail was a very solid experience during the time I used it for over 5 years. It was mostly stable with no major issues whatsoever. The setup was straightforward and I didn't have to switch into the "admin" role during day to day very often. It was quite set-it-and-forget-it for basic email duties. However, as time went on, their email solution and other included goodies felt more and more limited. With everyone using the big names of Gsuite and O365, still being stuck on Zoho's unheard of platform seemed more work than it was worth. It's a great (free under 5 users) product​ if you're not looking to do anything fancy, and only care about basic functionality.

PROS

Zoho Mail worked well as a provider for my email on my custom domain. It has all of the features you would need out of a typical email provider, like Gmail​ or Outlook. It was simple to set up, just by adding an MX record into my DNS which took until 5 minutes. The UI is simple but powerful, and their advanced search tools helped me find emails from long ago that I wouldn't be able to find otherwise. Since my only user was myself and an additional service account for miscellaneous sending purposes, I was using the "free" version, which is fully featured, but limited to 5 users. While the free version includes quite a lot of mail features, it is ultimately limited on mail storage, eventually causing me to move away. The free version also included access to some of Zoho's other products, including their contacts and calendar suite (expected with any email provider these days), as well as their office suite (think Word/Excel/Powerpoint). These were nice features to have included, but I ultimately did not use them too much, except for Contacts and Calendar.

CONS

Zoho is the underdog in the category of SaaS business suites, competing against GSuite and O365. While the product is fully featured and includes plenty of powerful tools, what it lacks is widespread support and integration, which ultimately made me move to O365, after using Zoho for 5 years. Their propriety storage and document solution are​ basically unheard of compared to Office Online (with OneDrive) and Google Docs (with Drive). Their IMAP/POP3, CalDav, and CardDav solutions are basic and fragmented, though the features are there. Furthermore, with the free account, I didn't get/expect any customer support so any problems were left to myself to fix (not many came up anyways). Primarily, you lack integration with third parties and industry leaders with their services. They don't provide many plugins or connectors to external parties, and when they do, the options are lackluster. Don't expect to be able to automate things with Zoho.

Reason for choosing Zoho Mail

While just getting started with similar business suites, the choice for Zoho was clear, since they offered a generous free tier.

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Yasith

Verified reviewer

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

FUNCTIONALITY

3

Reviewed February 2023

Good for Startups trying to keep the cost low but there are issues

Zoho is definitely okay to use to start with for companies and also if you use emails lightly. But you will feel the difference if you move on to a pro software like Google Workspace. The overall experience needs to be improved in Zoho.

PROS

The cost was the main thing I liked about Zoho mail. It was just a dollar per user with limited storage. For startups getting started it is always good to keep the cost low. So zoho did work for us in the first two years. Basically does the work.

CONS

The overall user experience is not that great. It looks outdated. Sometimes emails do not sync up well. Also, it is easier to use google login when signing up for services rather than using a custom email. For example, if you are given access to a google doc for your work mail it is really hard to access that document because you do not have an account in google for that mail. Setting up email clients was harder as well with IMAP configurations.

Reason for choosing Zoho Mail

It was way cheaper than them

Reasons for switching to Zoho Mail

Yandex was unreliable.

Anonymous

2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed February 2024

Uses of Zoho Mail

very exciting experience. Especially on Security

PROS

Ease of use is the best character of the system

CONS

It is generally good in every sense. We use only few services.

Reason for choosing Zoho Mail

we never used any alternative products with zoho

Reasons for switching to Zoho Mail

Need to have a unique emai as an organization

User Profile

Syazwani

Verified reviewer

Financial Services, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2021

Good with organizing emails

Zoho Mail is better than my previous email hosting that my domain hosting has provided. There are option to access my mail from my mobile device, which i like very much and can access it from anywhere. There are also a tools to have a quick chat with my contact list.

PROS

Sending and receiving emails with Zoho Mail has never been a problem so far. Adding contact list in bulk is very possible and can work in multiple type of file format like .TXT and excel. Creating a template for my email like footnote and signature is easy and has many option like font style and color to customized it.

CONS

There are limited user that can be add for the domain, and will include more fees to add more user. Adding a domain is not easy as it should be, the MX records is not easily recognized by this software and keep showing error. There are no detailed manual to the problem that I face, and only after seeking support from the customer service the problem is fixed.

Reasons for switching to Zoho Mail

Yahoo Small Business is more expensive than Zoho Mail, but has the same abilities of features.

User Profile

Habibah

Verified reviewer

Telecommunications, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2021

Best to manage domain email

Zoho mail is very reliable and the server uptime is 99.9% which is the first feature that i am looking while choosing the email management software. I use it for daily use and it is critical for me to have an email management that is always online. The price scheme is also not too expensive and i can afford it.

PROS

Zoho mail is very complete in the feature that they provide, it has an option to recovering back all the email attachment even after i have mistakenly deleted the email. It is very useful for me as i sometimes mistakenly deleting an important email when trying to clearing up my email inbox. The spam blocker also work pretty well.

CONS

Adding and setting a new email domain with this software is very hard and confusing for the first time i am trying to do it. It keep showing error and can not correctly even after i am following the instruction that they provide in the manual. Thanks to the customer support, i can connect it with my domain after a few times.

Reasons for switching to Zoho Mail

SpamTitan is more expensive and i don't use most of the feature.

Jose

Legal Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

The best option for SME

cost effective, easy to use, affordable for sme

PROS

Easy to use and cost effective for SME.

CONS

All is ok, sorry, no cons for zoho mail.

Reasons for switching to Zoho Mail

it was too expensive for my company, no affordable

Harriott

Health, Wellness and Fitness, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

This is a very good product

I like it a lot. I would encourage anyone to use it.

PROS

I like the clean look, and I like the secure email feature.

CONS

It took me a while to get used to it initially because the "feel" is different from what I was used to.

Reason for choosing Zoho Mail

My developer recommended it and he is trustworthy.

Reasons for switching to Zoho Mail

My developer recommended it, and he is trustworthy.

Mark

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

Excellent for Zoho Mail

PROS

I like the OneAuth sercurity service , quite good.

CONS

I like the OneAuth sercurity service , quite good.

Irene

Apparel & Fashion, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

New user for branded domain email

Good. Am new user so will let you know after I have used it a bit.

PROS

Nice layout and good support.Need more time to access.

CONS

no cons yet. am new user. was fairly easy to set up.

Reason for choosing Zoho Mail

recommended by Klaviyo as I did not have a branded domain email.

Ramakant

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2020

Free Business Email tool

Overall i have created all my business emails using Zoho Email. Zoho email provides you a mobile app where you can login and check your emails. The email transfer rate is very fast.

PROS

Zoho is a free platform to create business emails easily. If you are running any company and existing over the internet and want to create a Business email along with your domain name, you are choosing Zoho Email for creating 5 Free business emails.

CONS

Nothing still now. The DNS varification is very time taking.

Reason for choosing Zoho Mail

Zoho Email is very secure and fast. The support team is very pro active and reply in 5-7 hours. Easy login to zoho emails using Mobile apps and Laptop login. Yuu can also add 2 factors authentication.

Reasons for switching to Zoho Mail

Gsuite is taking $5 per month for creating Business emails.

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2021

Great alternative to G-Suite for small businesses

I originally tried G-Suite in my organisation. While its powerful and well-known, I found it way too complex to install and manage in a very small organisation. Its seemed needlessly complex and required expertise to administer. I cancelled and tried Zoho and never looked back. I find it simpler and more suited to a small business. And the apps that come bundled in are a big bonus.

PROS

Its simple and easy to use and the the support desk has been great on the few occasions I needed it. There are a bunch of good apps that come bundled-in with the Zoho mail. Its also cheap, dependable and affordable.

CONS

My password manager doesn't always work too well on the login screen. But thats picking hairs a bit!

Reason for choosing Zoho Mail

Easier to work with, cheaper, not owned by Google.

Reasons for switching to Zoho Mail

G Suite was very complicated and required a lot of work to set up. I found Zoho way more friendly and easy to use.

Gary

Music, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Zoho Mail has everything you need in a e-mail server/host.

I have had two other e-mail hosts and Zoho has been the best so far. Their prices are very good, their support is amazing. I have not had any issues since changing over.

PROS

The desktop App and Web app are feature packed and work very well. Zoho has the ability to create application specific password/access for Outlook. Their App actually is better than Outlook on both function and stability.

CONS

Contacts allow you to import from Outlook.com, but no from the Outlook Program. It does allow for importing contact from a CSV file, but I lose some fields.

Reason for choosing Zoho Mail

The Gmail App interface is no where near as refined.

Reasons for switching to Zoho Mail

Stability issues with Outlook. I had to delete the account and start over several times to restore send/receive. Error report was unhelpful for trouble shootong. MS was worthless. I have not had any issues with the Zoho desktop or web based App. It works with Outlook.

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

Zoho Mail's Email Splitting a LIFE SAVER!

We lost a specific feature that some of our email users required. Zoho allowed us to keep this feature using email splitting where those accounts are on Zoho Mail's servers as our secondary email server.This was a major solution which solved those specific users not being able to work for few hours on that day since we were able to impliment Zoho Mail and splitting within hours it was the fastest way we could implement the solution which was greatly appreciated.

PROS

We primarily use Zoho Mail as our secondary email server for some email accounts that require a specific feature that is no longer present on our primary email server so this was a life saver.Zoho Mail makes it easy to migrate and while we did not need to migrate all of our email accounts we are glad to know we can easily move from our primary server if necessary so we are not locked into any email solution.

CONS

The initial setup was a bit challenging as Zoho system assumes you want to set its server as the primary email server so you will have to ignore the constant prompt to add Zoho Mail as your MX record. I think Zoho could add an option to disable that prompt for persons who are just using Zoho Mail as a secondary email server.

Reason for choosing Zoho Mail

Zoho Mail had the most userfriendly email migration solution that allowed us to migrate some of our email accounts from our primary email server and setting them as the secondary email server for those accounts.We had to implement this solution with hours when a particular feature was no longer available for some accounts who required the feature and Zoho Mail was the easiest to impliment literally within hours the same day we lost the feature.

User Profile

Lalao

Verified reviewer

Internet, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

An email application for business

I find Zoho Email to be an excellent platform for creating professional emails. It also provides a mobile application that allows me to check my emails, when I am on the go. This is a great solution for me because it allows me to stay on top of my work even when I'm not at my desk.

PROS

I use Zoho mail for my professional email hosting needs. It is secure and encrypted, which guarantees the confidentiality of my exchanges with my collaborators. I adopted it because I really liked the idea of creating email addresses that use my company's domain, which allows my contacts to identify me. This facilitates our exchanges and makes us more productive.

CONS

I have not encountered any particular problem with Zoho Mail, I feel it does the job it is asked to do.

Reasons for switching to Zoho Mail

I can work with several operating systems: Mac, Windows and Linux using Zoho Mail Desktop Lite which is the desktop application of Zoho Mail, while Direct Mail is an application for Mac.

User Profile

Ashish

Verified reviewer

Online Media, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed May 2022

Best Email Management and Marketing Solution for Startups with Signature Management

I use Zoho Mail for over ten different websites and am quite satisfied with pricing and privacy. 2FA authentication was important for me, and hence Zoho really helps.

PROS

It's the best tool for Email Management and costs only 1$ per user, which is really cheap with great latency. Zoho used to miss some of the emails during 2013-14, but they significantly improved the quality of service and their DNS servers. Currently, Zoho is anytime better than Outlook Email for Business. I am highly satisfied with customer care which is only a call away for any assistance. They even got android and iOS applications which is a big plus.

CONS

The only possible thing about this software that you might not like is integrating third-party applications. While Zoho CRM is very much vast and covers most of the business needs, there is a great room for improvement in integrations.

Reasons for switching to Zoho Mail

I would not recommend using Outlook for Business.

Rodolfo

Computer Software, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Cost/benefit is insane, you will always get more for low price

I’m able to handle all my official business communications though Zoho email, even the smtp part to send emails from my site.

PROS

I loved the capability of have a free tier with enterprise ready functions, how I started as a freelance and be able to setup a “virtual” team right away it was insane, be able to use different personas in one Emil in incredible. The search functionality is amazing too, how you can filter by persons, attachment, content etc, the tus just great. I love the spam protection, it is so good, even categorize common emails that you receive frequent, just be aware need to add those to white list. But is better that way instead of lead a spam email to reach out to you.

CONS

As a newby when I started, it took me some time (not much) to set up, specially the look and feel with my logo.

Reasons for switching to Zoho Mail

I did not want to purchase the whole suite just to use professional email

Nathan

Marketing and Advertising, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed September 2019

Good for light usage, users should look elsewhere for feature-intensive options

Currently, I am employed full-time in marketing, but also do some consulting and creative strategy work on the side, which is why I needed an email platform to connect with my domain. Because I do not actively prospect my side-business, I don't need a feature-intensive product (like Office 365 or G Suite) and I didn't want to spend much money on the product either. Zoho offers a good compromise when you are looking for a simple hosted e-mail solution. If you are looking for the best integration and office suite, though, you should look towards more expensive options from Google or Microsoft.

PROS

The value of the product is great. And while the e-mail functionality and performance isn't the best, I prefer the layout much better than others I've used. Having access to additional office applications from Zoho could be useful if you needed to separate documents and information for multiple purposes (work, personal, etc.).

CONS

The software isn't the most fluid to use. By this, I mean settings like 2-factor authentication or profiles can be difficult to find. The interface also isn't as well-designed as other e-mail platforms like G-Suite. And, while imap is available for zoho accounts, you are required to pay for it in order to use it. Customer service also isn't the best, but that's about on-par with other technology companies.

Reason for choosing Zoho Mail

Price was the primary factor. Zoho is the most inexpensive email hosting solution that I could find.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2019

Email Hosting in Constant Revamp Mode

Since I am an active user and recommend this to my clients, I would defintiely say it's worth it, despite the spam stuff. Junk mail will be a pain no matter what. The interface is pleasing and I do notice they are constantly working to make improvements and updating things

PROS

I use this daily and it's great. It is totally separate from my website hosting email and with a few settings on the server & on my domain registrar, my mail was set up. I use it on my local computer/devices OR I can also login and manage email on the web. I set up folders, filters, blacklist/whitelists, and love that I can create an alias email to give out if I don't want someone to have the private email. Their support is good, despite taking a few days to get a response sometimes, but they are very friendly and always want to help you solve your problem. A few times, i've gotten phone calls and they've accessed my screen to help me troubleshoot an issue they aren't able to replicate which is miles above other support services these days. If you choose, you can also use several other features like their contacts manager, calendar, tasks, and several other Zoho branded products (some free, some not). It's straightforward and basic but to be clear: this is not a replacement for the mail system hyou use on your comptuer... it is an email HOSTING service = where your emails are stored. You still need to use an app on your computer/device to send/receive messages. HUGE Pro: move to a new web host is a. All I need to do is change a few MX records at my domain registar, I never have to worry about losing email. The steps involved "may" require help but not hard to do. You can set up a spam management system to either allow, bounce or quarantine msgs.

CONS

It seems like my email sometimes appears to be offline in my computer mail app. It's usually brief but it happens. The more recent setup for anti-spoofing settings were a pain in the butt to set up and I had to contact support for help b/c their instructions were wrong (but, like I said, they did help me and were eager to please). The spam filtering feels limiting. I can only block emails/ domains. I wish I could add a spam filter based on subjects, keywords or phrases to swipe them in one action. The type of spam that we seem to get with the same topic yet comes from infinite number of addresses makes it a huge pain to manage. You have to login, go to your Control Panel & add the addresses/domains to the blacklist. If I could do this based on the subject line or keywords, I'd have to do this less often. I drown in emails & too many still get through (even if in my Junk folder), I don't want to ever see them. Then, I seem to get a lot of false negatives. Legitimate people sometimes do not get through & again, need to check the spam settings, add them to the main whitelist & check the quarantine folder. These are more recent changes but it's increasing the time I spend, instead of reducing.

Dakota

Luxury Goods & Jewelry, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

A learning experience that has helped me better understand the managing the finer points of business

I ended up learning a lot about the finer points of running a business. By being able to set up my own FREE email server, I now have my own "place" to host all of my work related emails, organize them to my liking, and further share it with the rest of my employees. With the Streams folders, it makes general communication between employees quick and easy, and moderated for appropriateness. It's an incredibly secure way to build a platform for business related communication, both with customers, and with my own team. Overall, this is one of the programs I accredit my budding success (and sanity) to.

PROS

The amount of internal organization this software has, has propelled the rate at which I'm able to get work done. I absolutely love the way you can filter through your emails based on an almost mind boggling amount of search fields. I especially love the attachment filter, as so many of my emails have pictures and PDFs. Even further, the interface for the server is very legible, and as you click through to your emails, the new windows cascade and expand to the right, making it easy to quickly scan for necessary information. The extra applications/plug-ins such as Group Calendars, Streams, Tasks, etc. make internal company communication SO EASY! Honestly, I could talk about the inter-connectivity of the software all day. Not to mention, it's very easy to configure your email with a custom domain server, and as a webmaster, that's just one less headache I want to deal with.

CONS

I first started using Zoho Mail when I was still learning how to write basic HTML and CSS code, and at the time there was a bit of a learning curve for myself when it came to the initial setup of the product. Some of the vocabulary I had yet to learn was throughout the email client, and made it somewhat hard to understand exactly what I was doing. With that being said, Zoho has literally hundreds of resources that are both directly from the company, and from other reliable sources, on how to overcome the "language barrier" and take you through the setup process set by step. So, although there is a learning curve with certain steps, there's still innumerable amounts of resources to help you through the process.

Patrik

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Was looking for a Gmail and Outlook alternative

Stable and trustworthy!

PROS

It has a FREE version, I can scale it up with more users when needed. As a freelancer, I can set up several email addresses, something that other providers charge extra for. Using the webmail interface, I don't have to worry about backup and which computer I have the email installed on.

CONS

Zoho consists of a lot of different modules, which makes the overview difficult to begin with. It takes some time to get used to and find all the settings.

Reason for choosing Zoho Mail

Price and freedom.

Reasons for switching to Zoho Mail

Expensive

Anonymous

1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Zoho mail -webmail that is properly integrated

There, I handle my working life! I send/receive messages from/for the community, job openings, collaboration, organizing, and other things. That is why I appreciate the ability to tag each email so that I can easily locate it later.

PROS

i Use Zoho Mail as part of your Zoho One subscription. The bundle has everything I need for my business at a terrific price, and one feature that I particularly like is the CRM connectivity. The webmail client is really user-friendly, and I especially like the associated iOS version. If I'm on the road,I want to concentrate on my business messages rather than the mailing list and other distractions that clog up my Apple Mail. The CRM integration makes it simple to keep track of emails sent to a client or supplier as part of a continuous flow. With a clean design and a simple Night Mode toggle, they've kept up with recent design trends.

CONS

The procedure of configuring Zoho Mail is simple, however it can take some time to check the records, and the integration instructions may be enhanced. More interface theme options might be introduced, allowing users to customize the appearance and feel to their liking.

Jose

Computer Software, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2023

The best and cheapest mail box

PROS

It has the best UI in mail apps, its better than Gmail or Outlook. You can customize everything. A really intuitive app, its pretty easy to manage users.In the cheapest plan, you get personalized signatures, multiple mailboxes, web and mobile apps and custom filters for inbox mails.

CONS

The contact manager sometimes doesnt search correctly.

Reason for choosing Zoho Mail

It is the best quality/price ratio

Reasons for switching to Zoho Mail

Price, zoho is really cheap

Rakib Hasan

Information Technology and Services, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

It is a great software as a mailing tool

Zoho Mail is the best email service provider in the market. The customer support is top-notch and always willing to help you out with any issue you're having. I've had zero issues with this service since I signed up and it has been a while now. What I like the most about this tool is that they are consistently adding new features, which is pretty impressive for a free email application.

PROS

I use Zoho Mail for my business and it is the best email app I have ever used. I've tried Gmail, Outlook, and Spark but none of them compare to Zoho Mail. It is easy-to-use and intuitive with a great layout that's easy on the eyes. The spam protection is top-notch, even when dealing with spam sent through inboxes like Gmail. I can't recommend this software enough!

CONS

I love Zoho Mail. It's a great way to keep all of my mail in one location, cloud-based, and easy to access from anywhere. I also like that it's compatible with both Android & Apple devices.

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