All 1Password Reviews

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Tim

1 employee

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed February 2021

Must Have for password management

User Profile

Doran

Verified reviewer

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed April 2022

Excellent password manager with other security features as well.

Overall we are very happy with 1Password and will continue to subscribe and recommend it. It's has been updated with new features that I know some of our team has started to utilize like the MFA authenticator and it sounds like it works well. I am very thankful for the personal license they provide for any business licensed user and the ability to share that with my spouse, so we have access to shared passwords. The ability to use the mobile app, browser plug-ins and Windows Desktop app and have them always synced is the best. Our previous solution required a file to be used and sent around to App or other systems. This is a much better product.

PROS

Secure. Easy to implement. Easy to manage users and access. Business subscriptions allows a license for a personal account per user, which you can also share with family. Excellent benefit.

CONS

I'm not a fan of the new look in 1Password for Windows 8.6.1, much prefer the look and function of version 7.9.828. Searching 8.6.x does not work as well as in 7.9.x. When you search in 8.6 it doesn't produce a list of items containing the search term anymore, it goes to the first item that has the search term. There is an "option" at the bottom of the search that says "show all matching items", but I want that to be the default and see no way to make it the default action.

Reason for choosing 1Password

Seemed to be a better product with the features and options we were looking for.

Reasons for switching to 1Password

Needed to be able to control access to passwords, add and remove users, "centrally" located and manage passwords.

Jacob

Newspapers, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed October 2023

The name says it all!

1Password became a mandatory product that all staff had to start using, giving each member of staff and our management team confidence that our info is staying secure as best it can.

PROS

With cyber crimes on the rise and passwords being associated with everything we do and needing to be updated regularly. 1Password makes it easy.

CONS

I still have to remember at least 1password. lol

Reason for choosing 1Password

This product came highly recommended by ore web developer

User Profile

Andrew

Verified reviewer

Internet, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed July 2019

Great Password Vault w/ Extensive Features

Overall, 1Password has proven to be a very effective and reliable tool for my business needs. Its universal application amongst our team has substantially upgraded our internal security protocols, and its user friendly admin panel through the web browser makes password management relatively simple. I would highly recommend this product for anyone searching for a password management tool.

PROS

This particular password application is available for PC, Mac, and mobile, and I have been using it for all three types of devices. It has structured templates that make it easy to add, delete, or edit existing logins or banking information. Some of it's more beneficial advanced features include the Watchtower, which identifies weak, duplicate, and expiring password, the Password Generator, which allows you to easily create new passwords, and an advances search which can help you identify where specific passwords or usernames are located.

CONS

While the application is conveniently available via web browser, desktop, and mobile application, each format operates distinctly different. The mobile version, for example, has substantially limited features when compare to the browser and desktop app versions. In addition, organizations or teams can only be managed through the web browser version, which means you need an actually computer to add/delete users or edit permissions.

Reasons for switching to 1Password

We were looking for something with more extensive sharing and management features for an entire team.

User Profile

Jeremy Brand

Verified reviewer

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2018

Does what it's supposed to, but transition between licensing formats is a headache for individuals

Upgraded security and privacy

PROS

1Password is a solid password manager that's available pretty much everywhere. It's been my manager of choice for quite a while after my last job covered licenses for the whole company. In addition to passwords, it also manages identities and payment methods, which makes filling forms out a breeze. Since leaving that job, I went ahead and sprung for the individual license. Things have been fine up until recently, with their push to 1Password 7. They are clearly trying to move lifetime licensees to a monthly subscription, and it's breaking the software for me in critical ways.

CONS

Despite having a license, the Chrome extension still only runs in "read-only mode" i.e. completed nerfed password tool. Recent updates has made this significantly worse than other password managers on the market. I would have given up long ago had I not already paid for it. Here's an example: Want to create a 1Password account on desktop to sync and save passwords? First sign in on web! Oh, you'll need an account to sign in. Don't have an account? View this FAQ. The FAQ says, enter your secret key. Oh, the Mac version doesn't have a secret key? Looks like you have the wrong version! You need the membership, which costs a monthly fee. And, surprise, now your extension is in read only mode, hope you don't mind we took that away. I don't know if it's their weird decision to fork the Mac app store version from 1Password 6/7 (a move done to extract more money from monthly subscriptions, I'm sure), how they are handling the vault syncing with external services or WHAT, but this once solid tool is growing stale, fast.

Vendor Response

Hi Jeremy Brand, Thank you for reviewing 1Password! I am sorry about the trouble with the Chrome extension. Please try to remove it and then install it using this link: https://1password.com/browsers Let me know if that fixes the problem with the extension for you. Thanks! Best regards, Roustem Founder of 1Password Toronto, Canada

Replied June 2018

Stefan

Package/Freight Delivery, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

The best password manager!

PROS

Very easy to use and provides a safe and secure way to store all your passwords

CONS

Customer service is not great. Would of also liked if there was a free option

Stephen

Hospital & Health Care, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

Seamless password manager for teams

PROS

I love how not only is it a great password manager, but they have a command line interface where you can inject passwords through the command line. This makes local secret management really nice.

CONS

Managing the team settings is a little messy since you have to do that through their web app. I would love if that was all manageable through the mac app.

Reasons for switching to 1Password

For better security

Adam

Marketing and Advertising, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed August 2023

My fav password manager, but not without flaws

PROS

it syncs beautifully, is canadian, and has top marks for security.its ability to share some items across a family account is also great.

CONS

the latest update to the mobile app struggles with auto-fill, there can be a long delay before it presents itself as an option, and sometimes it never presents as an option when filling out passwords.the way it works on chromebook is also very clunky

Reason for choosing 1Password

primarily because it is canadian, but it also had very good reviews around its encryption, and when i demo'd it i really enjoyed the UI and it worked so smoothly

troy

Banking, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2023

Love this

Overall great product, it will make your life easier

PROS

I like this, it makes my life easy. I have so many systems to get in and out and websites. This is like having a second brain

CONS

some websites it will only remember the login and your need to put the password, but this is far and few

Chirag

Hospitality, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Trustworthy password manager

PROS

1Password is my go-to tool for storing passwords safely and securely.

CONS

There is just nothing that I dislike about 1Password or any of its features.

User Profile

panashe

Verified reviewer

Human Resources, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2023

1Password review

PROS

1Password offers top-notch security and streamlined password management.

CONS

1Password can be costly and occasionally has syncing issues.

Kennedy

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Reliable Password Management Solution

1Password is a great tool for easy storage, management, and sharing of passwords. It generates strong passwords for different sites and stores them securely. The auto fill function makes it easy to use. Our experience is largely positive.

PROS

1Passwords creates unpredictable passwords and safely stores them in a secrete vault with a master password. It is easy to use because of the auto-fill function. It improves security by ensuring each site has a unique password. It can securely store payment details including Credit card details and other personal information. It also allows us to share passwords securely among the members of our content writing team.

CONS

The free version has limited functions. For example you can store passwords and personal details but cannot share them. The free version does not really give users a snippet of what they will get when they subscribe.

Bruce

Industrial Automation, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2023

1Password makes it easy

Keeping track of all business logins and customer access codes is great!

PROS

In today's world, passwords are everywhere... 1Password makes it very easy & secure to manage them all

CONS

Really can't think of anything, perhaps better importing and backing-up database options would be nice

Kadeem

Package/Freight Delivery, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

Great Password Vault

PROS

I love having all my password stored in one safe secured place. The facial recognition feature to access the app is a must have.

CONS

Integrations outside of a mobile app eg. PC is not possible.

maria

Automotive, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

necessary in this hyper-mega-digitalized world.

It has changed my life... seriously, I was tired of constantly having to use "have you forgotten your password?"

PROS

Let's be honest, why in a completely digitalized world full of different passwords for all this had it not been created before?

CONS

Sometimes right at the point of inserting the password in different places it shows you several options (the oldest passwords you have had in that place) I don't see this as necessary, I think the update should be automatic.

Phil

Photography, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2023

Where has this been all my life

PROS

The best thing about 1Password is how easy it was to set up.

CONS

The thing I like least about 1Password is the confusion I have about using it across all my devices.

Travis

Non-Profit Organization Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2022

Inexpensive, Easy to Use Password Manager

1Password was a great solution for us. Prior to implementation, staff where using any number of methods to remember their logins, including using the same logins multiple times and writing their passwords on post-it user their keyboard. Needless to say, this was not a great security system. 1Password has been a blessing. Each user can store their own information in their private vault. You can also create shared vaults for shared items, such as the copier code for a specific department of the WiFi password for staff. You can store more than just logins - there are a number of templates for securing and sharing information securely with your team.

PROS

Every staff member in our organization now have the ability to use a unique, completely randomized password for every login. All they need to remember is their "1Password" to unlock the application and all of their information is stored.

CONS

There are multiple levels of authentication when setting up a new device, which provides great comfort in the cybersecurity realm. Some of our less tech-savvy users sometimes require help getting up and running. We added this to our onboarding process and it take out IT an extra 5 minutes, but allows our staff to simple "use" the application.

Reason for choosing 1Password

Favorable pricing, ease of use, design and UI.

Kai

Verified reviewer

Computer Software, 2-10 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2021

Combining great design and great functionality. Easy to stay secure.

PROS

I love the design. The software interface makes it a joy to use. Having the option to create multiple vaults for different areas of your life, and then enable or disable them based on the browser instance you're in is super handy for keeping logins seperate, but in the same account. Another great feature is the in-built two factor authentication. When I log into an application, it fills in the 2FA along with the username and password and saves me a heap of time - without compromising my security. Finally, the biometrics login (using your fingerprint, Face ID, Apple Watch etc.) to login to 1password is super handy. Makes for a quick and simple accessing experience.

CONS

Couple of things. I came from LastPass, which had two features I miss. Firstly, it's hard to share logins in 1password. It sorta forces you to either send a one-use clunky link via text or email, or setup a (paid) shared vault. LastPass just allowed you to invite someone and it would drop into their account. The other thing is saving logins the first time you signup for account, or access an account you haven't saved yet. With LastPass, even after putting in your details, clicking sign up/sign in and landing on the next page of the website, a little popup in the corner would prompt you to Save the login. Super handy. However, with 1password, I have to physically click Save Login on one of the fields as I enter them before I sign in or otherwise it doesn't give me the option to save them. It's a small thing, but was a great, common sense feature that I do miss with 1password.

Reasons for switching to 1Password

LastPass has a really frustrating user interface. It has some great features (some that I miss in 1password) but the overall UI, UX and CX of 1password, the thought that's put into the product design, is what's most important to me. I wasn't even paying for LastPass at the time, but made the switch and brought all my passwords across, and paid for 1password, because the experience is just that much better - at least when I was using LastPass.

Aaron

Verified reviewer

Information Technology and Services, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed October 2021

Fantastic Password Management, but questionable business decisions make it impossible to recommend

This is a difficult question to answer, as up until recently my overall experience with 1Password has been extremely positive. However, as a result of the questionable business decisions listed above, my experience has become increasingly soured. I simply cannot and will not recommend 1Password to anyone at this point.

PROS

1Password is hands down the best password manager on the market. It has an attractive interface, multiple sync options, a flexible password generator, and a plethora of features beyond simple password management - such as secure notes, the ability to store credit card and bank account info. In addition, it is fully cross platform, with clients for the Mac, Windows, iOS, Android and even Linux. Unfortunately, no matter how good 1Password is as a password manager, due to recent changes (see below), these Pros are largely moot.

CONS

AgileBits, the owner of 1Password, has made a number of very questionable decisions over the past couple of months, making it nearly impossible for me to recommend it, despite how good the software maybe. The long and short of it is a little over a year ago, AgileBits accepted a fair amount of venture capital money, and ever since their business model has changed drastically - going from a customer first model, to a profit over all else model. A short list of the questionable and user-hostile changes: • Switching to Electron for future app development (for the record, Electron is a terrible user experience when compared to native apps). • Removing standalone licenses and forcing all users to a subscription/software-as-a-service model. • Forcing all users to store their passwords in the 1Password cloud, vs. previously being able to store your password locally, reducing the security of your passwords. • Removing extremely important features from their clients without warning (specifically the iOS share sheet extension), and then dismissing user's frustrations about said removals. • Completely tone-deaf developers (specifically in the [SENSITIVE CONTENT]), who seem to no longer understand or respect the 1P user base. The development team has become increasingly dismissive of user complaints/concerns of where 1P is heading. • Finally, and most worrisome, AB has actively lied to its user base when claiming a change won't be made, and then making that change (or vice versa).

Reason for choosing 1Password

I have been using 1Password for the better part of a decade, and have only recently started to look into alternatives. Unfortunately, with the direction 1Password is heading, it is extremely likely that I will be moving onto a new password manager. Given that I am heavily invested in the Apple ecosystem, Apple's own password manger (iCloud Keychain) is a very attractive option. In addition, Bitwarden, while not as polished as 1Password, is far better priced with more options, including a self-hosting option, and is fully cross-platform. Minimalist Password Manager is relatively new on the market, but is well designed, with a good road map and very responsive developers - its biggest downside is it is macOS/iOS only. Finally, LastPass and Keeper are expensive and clunky to use.

Bill

Information Technology and Services, 1 employee

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed August 2019

Good if you only need it for web sites

I used a paid subscription for a few months.

PROS

Using it with the Firefox plugin, it was very easy to use. It automatically filled in passwords on frequently visited sites, or offered to create a password and save it on new sites. The full 1Password web site was fairly easy to navigate. You can create as many vaults as needed to organize your passwords. As a tech consultant, I had 26 vaults and 1300 passwords. It handled the volume just fine. My primary intent was to be able to share my own active password database with my customers, giving each access to their vault. For this it worked very well. If not for the problems with the phone app, I would still be using it.

CONS

For anything but web sites, 1Password became harder to use. I needed to be able to enter and look up alarm and door lock codes, account numbers and PINs, and other secure customer information, and do it on my laptop and phone. The phone app was the deal-breaker for me. I had to be careful when switching between the 1Password app and the app to which I was trying to authenticate. 1Password would often close and I would need to re-enter my master password. My alternative, KeepassDroid, stays open for a length of time you can choose, before locking again.

Reason for choosing 1Password

The sharing capability worked the way I needed it to.

Reasons for switching to 1Password

Looking for a way to share portions of my password database with customers.

Bhavik

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2019

A Great Password Management Solution for Organisation of any size.

My overall experience with 1Password has been very satisfying. The feature set is thorough for personal as well as business use. Also, the teams and business plans are very well priced and involves features like custom roles and groups to organise. Also, it includes an activity tracker which tracks user vault activities that help is better security and privacy.

PROS

The thing I liked the most about 1Password is its availability on most of the popular platforms. It is available on Windows, Mac, Android, iOS and even on Linux. That helps a lot when you have an Organisation with different devices. Also, the user interface is very minimal and straightforward and easy to use. It also offers high end security solutions like 2 factor authentication and many others.

CONS

It is one those software where there aren't many things going against it. The only downside to this great app is the unavailability of a free plan. Also, options for sharing is not available in personal plans.

Reason for choosing 1Password

The feature set and security policies of 1Password were the main motivation behind choosing 1Password over Lastpass and Dashlane. Also, the team pricing of 1Password was very handy.

Michael

Religious Institutions, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING: